Get For safety and security -> Emergency assistance Guide for Toyota bZ4X SUV First Generation (2022-2024)

64

1-3. Emergency assistance

1-3.Emergency assistance

Safety Connect

System components

Safety Connect is a sub-

scription-based telematics

service that uses Global

Positioning System (GPS)

data and embedded cellular

technology to provide

safety and security fea-

tures to subscribers. Safety

Connect is supported by

Toyota’s designated

response center, which

operates 24 hours per day, 7

days per week.

Microphone

Safety Connect service is

available by subscription on

select, telematics hardware-

equipped vehicles.

“SOS” button

LED light indicators

Speaker

By using the Safety Con-

nect service, you are agree-

ing to be bound by the

Telematics Subscription

Service Agreement and its

Terms and Conditions, as in

effect and amended from

time to time, a current copy

of which is available at Toy-

All use of the

Safety Connect service is

subject to such then-appli-

cable Terms and Condi-

tions.

Services

Subscribers have the following

Safety Connect services avail-

able:

 Automatic Collision Notifica-

tion^*

Helps drivers receive necessary

response from emergency service

providers. (P.66)

*

: U.S. Patent No. 7,508,298 B2

 Stolen Vehicle Location

Helps drivers in the event of vehicle

theft. (P.66)

 EmergencyAssistance Button

(“SOS”)

Connects drivers to response-cen-

Owner's Manual_USA_M42G23_en

65

1-3. Emergency assistance

ter support. (P.66)

●Safety Connect is available

beginning Fall 2009 on select

Toyota models (in the contigu-

 Enhanced Roadside Assis-

tance

ous United States only). Contact

with the Safety Connect

Provides drivers various on-road

assistance. (P.67)

response center is dependent

upon the telematics device

being in operative condition,

cellular connection availability,

and GPS satellite signal recep-

tion, which can limit the ability to

reach the response center or

receive emergency service sup-

port. Enrollment and Telematics

Subscription Service Agree-

ment are required. A variety of

subscription terms are avail-

able; charges vary by subscrip-

tion term selected and location.

1

Subscription

After you have signed the

Telematics Subscription Service

Agreement and are enrolled,

you can begin receiving ser-

vices.

A variety of subscription terms

are available for purchase. Con-

tact your Toyota dealer, call the

following or push the “SOS” but-

ton in your vehicle for further

subscription details.

●Automatic Collision Notification,

Emergency Assistance and Sto-

len Vehicle Location are avail-

able in the United States,

including Hawaii and Alaska, as

well as and Canada, and

Enhanced Roadside Assis-

tance are available in the United

States and Canada.

 The United States

1-800-331-4331

 Canada

●Automatic Collision Notification,

Emergency Assistance, Stolen

Vehicle and Enhanced Road

Assistance will not function in

the United States Virgin Islands.

For vehicles first sold in the

USVI, no Safety Connect ser-

vices will function in and outside

the United States Virgin Islands.

1-888-869-6828

NOTICE

■Safety Connect Services

Information

●Phone calls using the vehicles

®

Bluetooth technology will not

●Safety Connect services are not

subject to section 255 of the

Telecommunications Act and

the device is not TTY compati-

ble.

be possible during Safety Con-

nect.

■Languages

The Safety Connect response

center will offer support in multiple

languages. The Safety Connect

system will offer voice prompts in

English, Spanish, and French.

Please indicate your language of

choice when enrolling.

Owner's Manual_USA_M42G23_en

66

1-3. Emergency assistance

sion, the system is designed to

automatically call the response

center. The responding agent

receives the vehicle’s location

and attempts to speak with the

vehicle occupants to assess the

level of emergency. If the occu-

pants are unable to communi-

cate, the agent automatically

treats the call as an emergency,

contacts the nearest emer-

gency services provider to

describe the situation, and

requests that assistance be sent

to the location.

NOTICE

■When contacting the

response center

You may be unable to contact the

response center if the network is

busy.

Safety Connect LED light

Indicators

When the power switch is turned

to ON, the red indicator light

comes on for 2 seconds then

turns off. Afterward, the green

indicator light comes on, indicat-

ing that the service is active.

■ Stolen Vehicle Location

The following indicator light pat-

terns indicate specific system

usage conditions:

If your vehicle is stolen, Safety

Connect can work with local

authorities to assist them in

locating and recovering the

vehicle. After filing a police

report, call the Customer Experi-

ence Center at 1-800-331-4331

in the United States, 1-888-869-

6828 in Canada, and follow the

prompts for Safety Connect to

initiate this service.

 Green indicator light on =

Active service

 Green indicator light flashing

= Safety Connect call in pro-

cess

 Red indicator light (except at

vehicle start-up) = System

malfunction (contact your Toy-

ota dealer)

In addition to assisting law

enforcement with recovery of a

stolen vehicle, Safety-Connect-

equipped vehicle location data

may, under certain circum-

stances, be shared with third

parties to locate your vehicle.

Further information is available

at To

 No indicator light (off) =

Safety Connect service not

active

Safety Connect services

■ Automatic Collision Notifi-

cation

■ Emergency Assistance But-

In case of either airbag deploy-

ment or severe rear-end colli-

ton (“SOS”)

In the event of an emergency on

Owner's Manual_USA_M42G23_en

67

1-3. Emergency assistance

the road, push the “SOS” button

to reach the Safety Connect

response center. The answer-

ing agent will determine your

vehicle’s location, assess the

emergency, and dispatch the

necessary assistance required.

power radio transmitter and

receiver. It receives and also

sends out radio frequency (RF)

signals.

In August 1996, the Federal

Communications Commission

(FCC) adopted RF exposure

guidelines with safety levels for

mobile wireless phones. Those

guidelines are consistent with

the safety standards previously

set by the following U.S. and

international standards bodies.

1

If you accidentally press the “SOS”

button, tell the response-center

agent that you are not experiencing

an emergency.

■ Enhanced Roadside Assis-

tance

Enhanced Roadside Assistance

adds GPS data to the already

included warranty-based Toyota

roadside service.

 ANSI (American National

Standards Institute) C95.1

[1992]

 NCRP (National Council on

Radiation Protection and

Measurement) Report 86

[1986]

Subscribers can press the

“SOS” button to reach a Safety

Connect response-center agent,

who can help with a wide range

of needs, such as: towing, flat

tire, fuel delivery, etc. For a

description of the Enhanced

Roadside Assistance services

and their limitations, please see

the Safety Connect Terms and

Conditions, which are available

at To

 ICNIRP (International Com-

mission on Non-Ionizing Radi-

ation Protection) [1996]

Those standards were based on

comprehensive and periodic

evaluations of the relevant sci-

entific literature. Over 120 scien-

tists, engineers, and physicians

from universities, and govern-

ment health agencies and

industries reviewed the avail-

able body of research to

Safety information for

Safety Connect

develop the ANSI Standard

(C95.1).

Important! Read this informa-

tion about exposure to radio fre-

quency signals before using

Safety Connect;

The design of Safety Connect

complies with the FCC guide-

lines in addition to those stan-

dards.

The Safety Connect system

installed in your vehicle is a low-

Owner's Manual_USA_M42G23_en

For safety and security -> Emergency assistance for Your Toyota bZ4X SUV First Generation (2022-2024)

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