Get IN CASE OF AN EMERGENCY Guide for Toyota Prius 4 Door Second Generation (2004-2009)

SECTION

5

IN CASE OF AN EMERGENCY

If your vehicle will not start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

If your hybrid system stalls while driving . . . . . . . . . . . . . . . . . . . . . . . 360

If your vehicle overheatss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

If you have a flat tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

If your vehicle needs to be towed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

If you lose your keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

If you cannot operate back door opener . . . . . . . . . . . . . . . . . . . . . . . 376

355

If your vehicle will not start—

(a) Simple checks

(b) Jump starting

Before making these checks, make sure

you have followed the correct starting

procedure given in “How to start the

hybrid system” on page 348 and that you

have sufficient fuel. Also check whether

the other keys will start the hybrid

system. If they work, your key may be

broken. Have the key checked at your

Toyota dealer. If none of your keys work,

there may be a malfunction in the hybrid

vehicle immobilizer system. Call your

Toyota dealer. (See “Keys” on page 20.)

If the instrument cluster is shown in

appropriate brightness when the hybrid

system is in the “IG−ON” mode—

If the 12 volt battery is discharged, the

hybrid system can be started by jump

starting. Depending on the vehicle con-

dition, the engine may not start.

The hybrid vehicle system is suspected to

be faulty. Contact your Toyota dealer.

To avoid serious personal injury and

damage to your vehicle which might re-

sult from battery explosion, acid burns,

electrical burns, or damaged electronic

components, these instructions must be

followed precisely.

If the 12 volt battery is discharged, you

cannot access to the 12 volt battery in the

luggage compartment because the back

door cannot be opened. Use the exclusive

jump starting terminal in the engine

compartment. For details, see “JUMP

STARTING PROCEDURE” on page 357.

If the instrument cluster dims or the

instrument cluster display turns off

with the hybrid system on—

1. Check that the 12 volt battery terminals

are tight and clean.

2. If the 12 volt battery terminals are

O.K., the 12 volt battery is discharged.

You may try jump starting. See “(b)

Jump starting” for further instructions.

NOTICE

If the 12 volt battery is discharged

with the transaxle in “P”, your vehicle

cannot be moved unless the front

wheels are raised. This is because the

front wheels are locked by means of

the parking lock mechanism.

NOTICE

Hybrid vehicles cannot be push−

started.

If you are unsure about how to follow this

procedure, we strongly recommend that

you seek the help of a competent qualified

technician or towing service.

356

NOTICE

CAUTION

z The battery used for boosting must

be 12 V. Do not jump start unless

you are sure that the booster bat-

tery is correct.

ꢀ Booster battery contains sulfuric

acid which is poisonous and corro-

sive. Wear protective safety glasses

when jump starting, and avoid spil-

ling acid on your skin, clothing, or

vehicle.

50p049

z After jump starting procedure, the

hybrid system may not start by

pushing the “POWER” switch. In

that case, push it once again. If the

“READY” light does not come on,

contact your Toyota dealer.

ꢀ If you should accidentally get acid

on yourself or in your eyes, remove

any contaminated clothing and flush

the affected area with water imme-

diately. Then get immediate medical

attention. If possible, continue to

apply water with a sponge or cloth

while en route to the medical office.

JUMP STARTING PROCEDURE

1. Apply the parking brake and turn off

the headlight switch and interior light.

ꢀ The gas normally produced by

a

2. Turn off the hybrid system and remove

the key if inserted.

battery will explode if a flame or

spark is brought near. Use only

standardized jumper cables and do

not smoke or light a match while

jump starting.

3. Open the hood and fuse block cover

shown in the above illustration.

357

7. If the engine in the vehicle with the

booster battery is not running, start it

and let it run for a few minutes. During

jump starting, run the engine at about

2000 rpm with the accelerator pedal

lightly depressed.

Exclusive jump starting

terminal cover

Exclusive jump

starting terminal

Positive

terminal

(“+” mark)

50p044c

Booster

battery

Jumper

cable

4. Open the exclusive jump starting termi-

nal cover.

8. Connect the jumper cables in the order

a, b, c, d.

5. If the booster battery is installed in

another vehicle, make sure the ve-

hicles are not touching. Turn off all

unnecessary lights and accessories.

a. Connect the clamp of the positive

(red) jumper cable to the exclusive

jump starting terminal.

b. Connect the clamp at the other end

of the positive (red) jumper cable to

the positive (+) terminal on the

booster battery.

When boosting, use the battery of

matching or higher quality. Any other

battery may be difficult to jump start

with. If jump starting is difficult, charge

the battery for several minutes.

6. If required, remove all the vent plugs

from the booster batteries. Lay a cloth

over the open vents on the batteries.

(This helps reduce the explosion haz-

ard, personal injuries and burns.)

358

10. Start the hybrid system. Make sure the

“READY” light is on. If the hybrid bat-

tery warning light comes on in the mul-

ti−information display, the hybrid battery

is also discharged. Contact your Toyota

dealer.

Jumper

cable

50p080a

11. Carefully disconnect the cables in the

exact reverse order: the negative cable

and then the positive cable.

50p045c

Negative

terminal

(“–” mark)

12. Carefully dispose of the battery cover

cloths—they may now contain sulfuric

acid.

Booster

battery

13. If removed, replace all the battery vent

plugs.

Connecting point

c. Connect the clamp of the negative

(black) jumper cable to the negative

(–) terminal on the booster battery.

If the cause of your 12 volt battery dis-

charging is not apparent (for example,

lights left on), you should have it checked

at your Toyota dealer.

CAUTION

d. Connect the clamp at the other end

of the negative (black) jumper cable

to a solid, stationary, unpainted, me-

tallic point of the vehicle with the

discharged battery.

When making the connections, to

avoid serious injury, do not lean over

the battery or accidentally let the

jumper cables or clamps touch any-

thing except the correct battery termi-

nals or the ground.

If the first start attempt is not success-

ful...

Check that the clamp on the jumper

cables are tight. Recharge the discharged

battery with the jumper cables connected

for several minutes and restart your hybrid

system in the normal way.

The recommended connecting point is

shown in the following illustration:

9. Charge the discharged battery with the

jumper cables connected for approxi-

mately 5 minutes. At this time, run the

engine in the vehicle with the booster

battery at about 2000 rpm with the ac-

celerator pedal lightly depressed.

If the another attempt is not successful,

the battery may be depleted. Have it

checked at your Toyota dealer.

359

If your hybrid system stalls

while driving

If your vehicle overheats

If your hybrid system stalls while driving...

If your high coolant temperature warn-

ing light comes on, if you experience a

loss of power, or if you hear a loud

knocking or pinging noise, the hybrid

system has probably overheated. You

should follow this procedure...

3. Look for obvious coolant leaks from the

radiator, hoses, and under the vehicle.

However, note that water draining from

the air conditioning is normal if it has

been used.

1. Reduce your speed gradually, keeping

a straight line. Move cautiously off the

road to a safe place.

2. Turn on your emergency flashers.

3. Try starting the hybrid system again.

CAUTION

1. Pull safely off the road, stop the ve-

hicle and turn on your emergency

flashers. Push the “P” position switch

and apply the parking brake. Turn off

the air conditioning if it is being used.

If the hybrid system will not start, see “If

your vehicle will not start” on page 356.

When the hybrid system is running,

keep hands and clothing away from

the moving fan and engine drive

belts.

CAUTION

2. If coolant or steam is boiling out of the

radiator or reservoir, stop the hybrid

system. Wait until the steam subsides

before opening the hood. If there is no

coolant boiling over or steam, leave the

hybrid system running and make sure

the electric cooling fan is operating. If

it is not, turn the hybrid system off.

If the hybrid system is not operating,

the power assist for the brakes and

steering will not work so steering and

braking will be much harder than usu-

al.

4. If the coolant is leaking, stop the hy-

brid system immediately. Call a Toyota

dealer for assistance.

5. If there are no obvious leaks, check

the coolant reservoir. If it is dry, add

coolant to the reservoir while the hy-

brid system is running. Fill it about half

full.

CAUTION

To help avoid personal injury, keep

the hood closed until there is no

steam. Escaping steam or coolant is

a sign of very high pressure.

CAUTION

Do not attempt to remove the radiator

cap when the hybrid system and ra-

diator are hot. Serious injury could

result from scalding hot fluid and

steam blown out under pressure.

360

If you have a flat tire—

6. After the coolant temperature has

cooled to normal, again check the cool-

ant level in the reservoir. If necessary,

bring it up to half full again. Serious

1. Reduce your speed gradually,

keeping a straight line. Move cau-

tiously off the road to a safe place

well away from the traffic. Avoid

stopping on the center divider of

a highway. Park on a level spot

with firm ground.

CAUTION

When jacking, be sure to observe

the following to reduce the possi-

bility of death or serious injury:

coolant loss indicates

a

leak in the

system. You should have it checked as

soon as possible at your Toyota dealer.

ꢀ Follow jacking instructions.

2. Stop the hybrid system and turn

on your emergency flashers.

ꢀ Do not put any part of your

body under a vehicle sup-

ported by a jack. Personal inju-

ry may occur.

3. Firmly set the parking brake.

4. Have everyone get out of the ve-

hicle on the side away from traffic.

ꢀ Do not start or run the hybrid

system while your vehicle is

supported by the jack.

5. Read the following instructions

thoroughly.

ꢀ Stop the vehicle at a level firm

ground, firmly set the parking

brake. Block the wheel diago-

nally opposite to the one being

changed if necessary.

361

NOTICE

ꢀ Make sure to set the jack prop-

erly in the jack point. Raising

the vehicle with jack improper-

ly positioned will damage the

vehicle or may allow the ve-

hicle to fall off the jack and

cause personal injury.

Do not continue driving with a

deflated tire. Driving even a

short distance can damage a

tire and wheel beyond repair.

50p007a

ꢀ Never get under the vehicle

when the vehicle is supported

by the jack alone.

ꢀ Use the jack only for lifting

your vehicle during wheel

changing.

Compact spare tire

The compact spare tire is designed

for temporary emergency use only.

ꢀ Do not raise the vehicle with

someone in the vehicle.

The compact spare tire is identified

by the distinctive wording “TEM-

PORARY USE ONLY” molded into the

side wall of the tire.

ꢀ When raising the vehicle, do

not place any objects on top

of or underneath the jack.

ꢀ Raise the vehicle only high

enough to remove and change

the tire.

The compact spare tire saves space

in your luggage compartment, and its

lighter weight helps to improve fuel

economy and permits easier installa-

tion in case of a flat tire.

362

The compact spare tire can be used

many times, if necessary. It has tread

life of up to 4800 km (3000 miles) de-

pending on road conditions and your

driving habits. When tread wear indi-

cators appear on the tire, replace the

tire.

NOTICE

CAUTION

Your ground clearance is re-

duced when the compact spare

tire is installed so avoid driving

over obstacles and drive slowly

on rough, unpaved roads and

speed bumps. Also, do not at-

tempt to go through an auto-

matic car wash as the vehicle

may get caught, resulting in

damage.

ꢀ The compact spare tire was de-

signed especially for your To-

yota. Do not use it on any other

vehicle.

ꢀ Do not use more than one com-

pact spare tire at the same

time.

See also the tire information on page

407 for details on the tread wear indi-

cators and other service information.

ꢀ Do not exceed 80 km/h (50

mph) when driving with the

compact spare tire.

ꢀ Replace the compact spare tire

with the standard tire as soon

as possible.

ꢀ Avoid sudden acceleration,

sudden deceleration and sharp

turns with the compact spare

tire.

363

—Required tools and spare

tire

50p010e

50p008c

50p009a

1. Get the required tools and spare

tire.

To remove the jack, unlock the tight-

ening strap.

To remove the spare tire:

1. Remove the luggage storage box.

2. Loosen the bolt and remove it.

3. Remove the jack box.

1 Wheel nut wrench

2 Jack handle

3 Jack

To store the jack, make sure it is se-

curely held by the tightening strap.

Then take the spare tire out of the

vehicle.

4 Spare tire

To open the luggage storage box, see

“Luggage storage box” on page 314.

When storing the spare tire, put it in

place with the inner side of the wheel

facing up. Then secure the tire by re-

peating the above removal steps in

reverse order to prevent it from flying

forward during a collision or sudden

braking.

To prepare yourself for an emergency,

you should familiarize yourself with

the use of the jack, each of the tools

and their storage locations.

364

—Blocking the wheel

—Loosening wheel nuts

50p085a

When installing the jack box, align the

arrows on the jack box with the ones

on the body.

50p011b

2. Block the wheel diagonally op-

posite the flat tire to keep the

vehicle from rolling when it is

jacked up.

3. Loosen all the wheel nuts.

Always loosen the wheel nuts before

raising the vehicle.

Turn the wheel nuts counterclockwise

to loosen them. To get maximum le-

verage, fit the wrench to the nut so

that the handle is on the right side,

as shown above. Grab the wrench

near the end of the handle and pull

up on the handle. Be careful that the

wrench does not slip off the nut.

When chocking the wheel, place a

wheel block in front of one of the front

wheels or behind one of the rear

wheels.

Do not remove the nuts yet—just un-

screw them about one−half turn in the

order shown.

365

—Positioning the jack

—Raising your vehicle

CAUTION

Never use oil or grease on the

bolts or nuts. The nuts may loos-

en and the wheels may fall off,

which could cause a serious ac-

cident.

50p014e

50p015c

4. Position the jack at the jack

points as shown.

5. After making sure no one is in

the vehicle, raise it high enough

so that the spare tire can be

installed.

Make sure the jack is positioned on

a level and solid place.

Remember you will need more ground

clearance when putting on the spare

tire than when removing the flat tire.

To raise the vehicle, insert the jack

handle into the jack (it is a loose fit)

and turn it clockwise. As the jack

touches the vehicle and begins to lift,

double−check that it is properly posi-

tioned.

366

—Changing wheels

CAUTION

Never get under the vehicle when

the vehicle is supported by the

jack alone.

50p086

50p017c

6. Remove the wheel nuts and

change tires.

Before putting on wheels, remove any

corrosion on the mounting surfaces

with a wire brush or such. Installation

of wheels without good metal−to−met-

al contact at the mounting surface can

cause wheel nuts to loosen and even-

tually cause a wheel to come off while

driving.

Lift the flat tire straight off and put it

aside.

Roll the spare wheel into position and

align the holes in the wheel with the

bolts. Then lift up the wheel and get

at least the top bolt started through

its hole. Wiggle the tire and press it

back over the other bolts.

367

—Reinstalling wheel nuts

—Lowering your vehicle

CAUTION

Never use oil or grease on the

bolts or nuts. Doing so may lead

to overtightening the nuts and

damaging the bolts. The nuts

may loosen and the wheels may

fall off, which could cause a seri-

ous accident. If there is oil or

grease on any bolt or nut, clean

it.

50p018c

50p019c

7. Reinstall all the wheel nuts fin-

ger tight.

8. Lower the vehicle completely

and tighten the wheel nuts.

Reinstall the wheel nuts (tapered end

inward) and tighten them as much as

you can by hand. Press back on the

tire and see if you can tighten them

more.

Turn the jack handle counterclock-

wise to lower the vehicle.

Use only the wheel nut wrench to

tighten the nuts. Do not use other

tools or any additional leverage other

than your hands, such as a hammer,

pipe or your foot. Make sure the

wrench is securely engaged over the

nut.

Tighten each nut a little at a time in

the order shown. Repeat the process

until all the nuts are tight.

368

—Stowing flat tire

9. Restow all the tools and jack se-

curely. Then secure the flat tire

in the luggage compartment

with the tire tie−down belts and

tie−down hooks as follows

CAUTION

ꢀ When lowering the vehicle,

make sure all portions of your

body and all other persons

around will not be injured as

the vehicle is lowered to the

ground.

50p081a

CAUTION

Before driving, make sure all the

tools and jack are securely in

place in their storage location to

reduce the possibility of person-

al injury during a collision or

sudden braking.

ꢀ Have the wheel nuts tightened

with torque wrench to 103 N·m

(10.5 kgf·m, 76 ft·lbf), as soon

as possible after changing

wheels. Otherwise, the nuts

may loosen and the wheels

may fall off, which could cause

a serious accident.

1. Before stowing the flat tire, remove

the center wheel ornament by

pushing from the reverse side.

Be careful not to lose the wheel orna-

ment.

ꢀ Do not attach a heavily dam-

aged plastic wheel ornament.

It may fly off the wheel and

cause accidents while the ve-

hicle is moving.

369

50p082a

50p083a

50p084a

2. Put the flat tire on the center of

the luggage storage box lid with

the outer side of the wheel facing

up. Hook one ends of the belts to

the front tie−down hooks.

3. Pass the belts through the center

hole of the wheel as shown above.

4. Attach the other ends of the belts

to the rear tie−down hooks.

After stowing the flat tire, check that

the tire and belts are secured.

370

—After changing wheels

10. Check the air pressure of the re-

placed tire.

CAUTION

Adjust the air pressure to the specifi-

cation designated on page 429. If the

pressure is lower than specified, drive

slowly to the nearest Toyota dealer

and fill to the correct pressure.

ꢀ Make sure the rear seats are in

Take due care in handling the or-

nament to avoid unexpected per-

sonal injury.

their original position.

ꢀ When carrying the flat tire, se-

cure it using a tire tie−down

belts. Otherwise, the flat tire

may fly out in case of the sud-

den braking or an accident, re-

sulting in death or serious inju-

ry.

Do not forget to reinstall the tire infla-

tion valve cap as dirt and moisture

could get into the valve core and pos-

sibly cause air leakage. If the cap is

missing, have a new one put on as

soon as possible.

As soon as possible after changing

wheels, tighten the wheel nuts to the

torque specified on page 429 with a

torque wrench. Have a technician re-

pair the flat tire.

After repairing the flat tire, change it

with compact spare tire and reinstall

the wheel ornament.

371

If your vehicle needs to be

towed—

If towing is necessary, we recommend

you to have it done by your Toyota

dealer or a commercial tow truck ser-

vice. In consultation with them, have

your vehicle towed using either (a) or

(b).

TOWING PRECAUTIONS:

(a) Towing with wheel lift type truck—

—From front

Use a safety chain system for all towing,

and abide by the state/provincial and local

laws. The wheels and axle on the ground

must be in good condition. If they are

damaged, use a towing dolly.

Only when you cannot receive a towing

service from a Toyota dealer or com-

mercial tow truck service, tow your ve-

hicle carefully in accordance with the

instructions given in “—Emergency tow-

ing” on page 373.

(a) Towing with wheel lift type truck

From front—Release the parking brake.

NOTICE

—From rear

When lifting wheels, take care to en-

sure adequate ground clearance for

towing at the opposite end of the

raised vehicle. Otherwise, the under-

body of the towed vehicle will be

damaged during towing.

Proper equipment will help ensure that

your vehicle is not damaged while being

towed. Commercial operators are generally

aware of the state/provincial and local

laws pertaining to towing.

50p021a

Your vehicle can be damaged if it is

towed incorrectly. Although most operators

know the correct procedure, it is possible

to make a mistake. To avoid damage to

your vehicle, make sure the following pre-

cautions are observed. If necessary, show

this page to the tow truck driver.

From rear—Use a towing dolly under the

front wheels.

(b) Using flat bed truck

NOTICE

Never tow

a

vehicle from the rear

with the front wheels on the ground,

as this may cause serious damage to

the transmission.

(b) Using flat bed truck

372

—Emergency towing

(c) Towing with sling type truck

NOTICE

z Only use specified towing eyelet;

otherwise your vehicle may be dam-

aged.

z Never tow a vehicle from the rear

with four wheels on the ground.

This may cause serious damage to

the transaxle.

50p022b

50p035b

A driver must be in the vehicle to steer

it and operate the brakes.

Towing in this manner may be done only

on hard−surfaced roads for a short dis-

tance and at low speeds. Also, the

wheels, axles, drive train, steering and

brakes must all be in good condition.

(c) Towing with sling type truck

If towing is necessary, we recommend

you to have it done by your Toyota

dealer or a commercial tow truck ser-

vice.

NOTICE

Do not tow with sling type truck, ei-

ther from the front or rear. This may

cause body damage.

If towing service is not available in an

emergency, your vehicle may be tempo-

rarily towed by a cable or chain se-

cured to emergency towing eyelet in-

side of front bumper. Use extreme

caution when towing vehicles.

373

—Installing towing eyelet

Before towing, release the parking brake

and put the hybrid transaxle in “N”. The

hybrid system must be in the “IG−ON”

mode.

CAUTION

Use extreme caution when towing ve-

hicles. Avoid sudden starts or erratic

driving maneuvers which would place

excessive stress on the emergency

towing eyelet and towing cable or

chain. The eyelet and towing cable or

chain may break and cause serious

injury or damage.

In the following cases, as the front wheels

might be locked by means of the parking

lock mechanism, your vehicle cannot be

towed by another vehicle using a rope.

Have your vehicle carried with the front

wheels or all the wheels raised.

50p046a

ꢀ If the parking mechanism fails.

ꢀ If the 12 volt battery is discharged.

NOTICE

1. Remove the towing eyelet as shown in

the illustration.

CAUTION

Use only a cable or chain specifically

intended for use in towing vehicles.

Securely fasten the cable or chain to

the towing eyelet provided.

If the hybrid system is not running,

the power assist for the brakes and

steering will not work so steering and

braking will be much harder than usu-

al.

374

If you lose your keys

You can purchase a new key at your

Toyota dealer if you can give them the

key number and master key.

Even if you lose only one key, contact

your Toyota dealer to make a new key. If

you lose all your master keys, you cannot

make new keys; the whole hybrid vehicle

immobilizer system must be replaced.

50p047a

50p048a

See the suggestion given in “Keys” on

page 20.

If your keys are locked in the vehicle and

you cannot get a duplicate, many Toyota

dealers can still open the door for you,

using their special tools. If you must

2. Secure the towing eyelet to the hole on

the bumper by turning it clockwise.

3. Tighten the towing eyelet securely by

a wheel nut wrench.

break

a

window to get in, we suggest

breaking the smallest side window be-

cause it is the least expensive to replace.

Be extremely cautious to avoid cuts from

the glass.

CAUTION

When installing the eyelet on the ve-

hicle, be sure to tighten the eyelet

securely. If the eyelet is loose, it may

come off when being towed and re-

sult in death or serious injury.

375

If you cannot operate back

door opener

50p053a

50p054a

If the back door opener does not oper-

ate, you can open the back door from

the inside.

2. Pull the lever with the back door mo-

tor, open the back door.

Be sure to have the back door opener

checked/repaired by your Toyota dealer.

To open the back door from inside, per-

form the following procedure.

1. Open the luggage storage box (See

“Luggage storage box” on page 314.)

and remove the cover.

376

IN CASE OF AN EMERGENCY for Your Toyota Prius 4 Door Second Generation (2004-2009)

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