648
What to do if... (Troubleshooting)
1-1.What to do if... (Troubleshooting)
What t o do if... (Troubleshoot ing)
electronic key on your person.
If you have a problem,
check the following before
contacting your Toyota
dealer.
The function may not operate
properly due to the condition
of the radio wave. (P.205)
The rear door cannot be
opened
The doors cannot be
locked, unlocked, opened
or closed
Is the child-protector lock set?
The rear door cannot be
opened from inside the vehi-
cle when the lock is set. Open
the rear door from outside
and then unlock the child-pro-
tector lock. (P.189)
You lose your keys
If you lose your keys or
mechanical keys, new genu-
ine keys or mechanical keys
can be made by your Toyota
dealer. (P.586)
If you think something is
wrong
If you lose your electronic
keys, the risk of vehicle theft
increases significantly. Con-
tact your Toyota dealer imme-
diately. (P.586)
The hybrid system does
not start
Did you press the power
switch while firmly depress-
ing the brake pedal?
(P.251)
The doors cannot be
locked or unlocked
Is the shift position in P?
(P.251)
Is the key battery weak or
depleted? (P.537)
Is the electronic key any-
where detectable inside the
vehicle? (P.204)
Is the power switch in ON?
When locking the doors, turn
the power switch off.
(P.254)
Is the electronic key battery
weak or depleted?
Is the electronic key left inside
the vehicle?
In this case, the hybrid sys-
tem can be started in a tem-
porary way. (P.588)
When locking the doors,
make sure that you have the
English 
