Get InteriorFeatures -> Troubleshooting Guide for Toyota Yaris 4 Door Fourth Generation (2021-2026)

®

366

4-3. Bluetooth

Troubleshooting

®

If you have any problems with Bluetooth , contact our toll-free cus-

tomer service center.

● U.S.A.

Toyota Customer Experience Center

Phone: 1-800-331-4331 (Toll-free)

Web: http://www.toyota.com/entune

● Canada

Toyota Canada Customer Interaction Centre

Phone: 1-888-TOYOTA-8 or 1-888-869-6828 (Toll-free)

Web: http://www.toyota.ca

■ Apple CarPlay™ use-related issues

Symptom

Cause

Solution method

Apple CarPlay™ can-

not launch even though

Apple^®-genuine

Use the USB port dis-

an

connector

You used the wrong

USB port.

cord

is

playing the

mark to

inserted into the USB

port and it is con-

nected to my iPhone^®.

start Apple CarPlay™.

The error message,

“Mobile device error” is

displayed after con-

necting my iPhone^®to

the USB port.

There is mis-communi- Disconnect the connec-

cation between the tor cord from the USB

vehicle’s audio system port once and then

and your iPhone^®.

reconnect it.

The icon of the applica-

tion I want to use is not

displayed on the home

screen of Apple Car-

Play™.

Only applications com-

patible with Apple Car- Contact the applica-

Play™ are displayed tion’s supplier.

on the screen.

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4-3. Bluetooth

Symptom

Cause

Solution method

1. Use the com-

mander switch to

complete the task

or wait until there is

sufficient network

connectivity before

using Siri^®again.

There are many possi-

ble reasons for this

such as:

1. Poor

network 2. For better voice

connectivity

recognition, speak

loud and clear.

Voice recognition using

Siri^®is poor or incor-

rect for commands or

contact names.

2. Road

sound

noise/

of

air 3. Make sure that the

blowing from air

conditioner

iPhone^®language

is set correctly

(Example:

English vs UK

English).

US

3. Incorrect

iPhone^®

guage setting

lan-

4

If you are still having

difficulty using Siri^®,

visit the Apple^®support

site or contact Apple^®.

Check the volume of

the audio on the device

connected via Blue-

tooth^®. The volume on

some devices con-

nected via Bluetooth^®

can be adjusted.

There is a difference in

the

between

audio

volume

Bluetooth^®

-

audio and Apple Car-

Play™.

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4-3. Bluetooth

■ Android Auto™ use-related issues

Symptom

Cause

Solution method

To use Android Auto™

with your vehicle, the

The Android Auto™ Android Auto™ appli-

application has not cation is required on

been downloaded to your Android™ Smart-

your Android™ Smart- phone. Download the

The Android Auto™

mode does not launch

even

Android™-genuine

connector cord

though

the

phone.

Android Auto™ appli-

cation from the Google

Play™.

is

inserted into the USB

port and it is con-

nected to my Android™

Smartphone.

Use the USB port dis-

You used the wrong

USB port.

playing the

mark to

Android

start

the

Auto™ mode.

There is miscommuni-

cation between the

vehicle’s audio system

and your Android™

Smartphone.

Disconnect the connec-

tor cord from the USB

port once and then

reconnect it.

The error message,

“Mobile device error” is

displayed after con-

necting my Android™

Smartphone to the

USB port.

Disconnect the other

device’s

Bluetooth^®

Your Android™ Smart-

phone cannot be paired

connection, disconnect

the connector cord of

the Android™ Smart-

phone from the USB

terminal once, and then

reconnect it.

because

another

device is connected via

Bluetooth^®.

The icon of the applica-

tion I want to use is not

displayed on the home

screen while in Android

Auto™ mode.

Only applications com-

patible with Android Contact the applica-

Auto™ are displayed tion’s supplier.

on the screen.

If you are having diffi-

culty using the voice

recognition, visit the

Android Auto™ sup-

port site or contact

Google™.

• Voice recognition is

poor or incorrect.

• Voice

recognition

-

responds slowly or it

does not work.

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4-3. Bluetooth

Symptom

Cause

Solution method

Check the volume of

the audio on the device

connected via Blue-

tooth^®. The volume on

some devices con-

nected via Bluetooth^®

can be adjusted.

There is a difference in

the

between

audio

volume

Bluetooth^®

-

and Android

Auto™.

®

■ Bluetooth Device pairing, connection problems

Symptom

Cause

Solution method

First make sure the

device is compatible

with the Bluetooth^®

unit, and then check

whether the Bluetooth^®

function and the Find

Mode/Visible ^setting*¹

on the device are

turned on. If pairing is

still not possible after

4

Unable to perform pair-

ing.

-

this,

Toyota dealer or Toyota

Canada Customer

contact

your

Interaction Centre.

Perform pairing using

The pairing information the following proce-

paired to the Blue- dure.

Pairing cannot be per-

formed again.

tooth^®unit or device is • Clear “Toyota” stored

not recognized cor-

rectly.

in the device.

• Perform

again.

pairing

Delete the pairing infor-

mation for unused

Bluetooth^®devices. If it

There are

paired

devices.

a

lot of takes time for an auto-

It takes time for auto-

matic connection.

Bluetooth^®matic connection even

though the above oper-

ation has been done,

do a manual connec-

tion.

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4-3. Bluetooth

Symptom

Cause

Solution method

Unable to perform pair-

ing.

The Bluetooth^®func-

tion and the Find Mode/

Check whether the

Bluetooth^®

function

Does not connect auto- ^{Visible setting}*¹on the

and the Find Mode/Vis-

ible ^setting*¹on the

device are turned on

and pairing or recon-

nect.

matically when starting device may turn off

the engine.

automatically after

a

period of time has

elapsed depending on

the device.

Automatically

con-

nects, but then discon-

nects suddenly.

The device is in a loca-

tion in which radio

wave interference can

occur easily, such as

inside a bag in a rear

seat, in a rear pocket of

a pair of pants.

Move the device to a

location in which radio

wave interference is

less likely to occur.

Disconnects intermit-

tently.

Does not connect auto- The pairing information

matically when starting is updated when the Perform pairing again.

the engine. device OS is updated.

*¹: Setting which detects the existence of a device external to the Bluetooth^®

unit

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4-3. Bluetooth

■ Voice recognition related problems

Symptom

Cause

• Excessive,

Solution method

slow

speech.

• Excessive,

forceful

speech (shouting).

• Speaking before the indicated on the left, be

Regarding the causes

Poor voice recognition.

beep

ended.

sound

has careful with how you

speak. In addition,

• Loud noise (speaking when numbers are spo-

or noise from outside/ ken in a sequence, rec-

inside vehicle).

ognition

ability

will

• Airflow from A/C is improve if no stop is

blowing against the placed between the

False recognition of

numbers.

microphone.

numbers.

• Speaking in off-stan-

dard

(dialect).

expressions

4

A poor connection or

malfunction with the

microphone may have

occurred. Consult your

Toyota dealer.

There is a malfunction

in the microphone.

Poor voice recognition.

There is a problem with If there is any malfunc-

the connection tion after checking the

Phone-related

recognition is disabled.

voice

between the Blue- pairing situation, check

tooth^®unit and the for device pairing or

device.

connection problems.

By carrying out the fol-

lowing measures, the

rate of recognition will

improve.

• Clear memory from

the phonebook which

is not used very

often.

The Bluetooth^®sys-

tem is under a condi-

Names in the phone-

book are not easily rec-

ognized.

tion

in

which • Avoid

names,

shortened

use full

recognition is difficult.

names. (Recognition

improves the longer

the name is. By not

using names such as

“Mom”, “Dad”, recog-

nition will improve.)

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372

4-3. Bluetooth

Symptom

Cause

Solution method

-

When operating the

audio, a song name is

not recognized.

Song names cannot be

recognized by voice.

Guidance

can

be

You want to skip guid-

ance.

skipped by quickly

pressing and releasing

the Talk button.

-

■ Regarding problems with calls

Symptom

Cause

For about 3 seconds

Solution method

When starting a call, after starting a call, the

vehicle noise from the Bluetooth^®unit’s Noise

other party can be Suppression function

This does not indicate a

problem

device.

with

the

heard.

requires time to adapt

to the call environment.

The other party cannot

be

speaker’s

quiet.

heard

or

voice

the The volume is set at

is zero or low.

Increase the volume.

The “Incoming Call

The phone does not Notifications” setting in

Turn the “Incoming Call

Notifications”

on.

setting

receive calls.

the

Communication

Settings is off.

■ Other problems

Symptom

Cause

Solution method

The indication for the

remaining battery is dif-

ferent between the

vehicle and the device.

The indication method

is different between the

vehicle and the device.

-

When a call is made

from the vehicle, the

If the number has been

registered into the

telephone number is The number has not phonebook, the incom-

updated in the incom- been registered into the ing/outgoing call record

ing/outgoing call record phonebook.

but the name does not

appear.

is updated by the name

in the phonebook when

the engine is restarted.

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4-3. Bluetooth

Symptom

Cause

Solution method

The cell phone does

not synchronize with Some types of cell

the vehicle regarding phones do not synchro-

the incoming/outgoing nize automatically.

call record.

Operate the cell phone

for synchronization.

It takes a long time to

complete the function A maximum of 60 sec-

for changing the lan- onds is required.

guage.

-

■Bluetooth^®Device pairing, connection problems

●When the OS of the device is updated, the pairing information may be

deleted. If this happens, reprogram the pairing information to the Bluetooth^®

unit.

●If you pair your phone which has already been paired to your vehicle more

than once in the past, you need to delete “Toyota” on your mobile device.

Then, execute the Bluetooth^®search on your mobile device once again,

and pair to a newly detected “Toyota”.

4

●Before you pair your device, make sure that Bluetooth^®is “ON”, both on

your phone and on the vehicle.

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InteriorFeatures -> Troubleshooting for Your Toyota Yaris 4 Door Fourth Generation (2021-2026)

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