Get Safety -> Re-active hood Guide for Volkswagen Arteon 4 Door First Generation (2017-2024)

The 12 V vehicle battery will drain if the emergency flashers remain on for a long period of time, even if the ignition is switched off.

Depending on vehicle equipment, the brake lights may blink quickly if you brake hard while driving at speeds above approx. 50 mph (approx. 80 km/h) or

brake the vehicle to a complete stop. This is done to warn traffic behind your vehicle. If the braking continues, the emergency flashers will switch on automatically

when the vehicle speed is below approx. 6 mph (approx. 10 km/h). The emergency flashers will switch off automatically when you accelerate.

Emergency equipment

First aid kit

Depending on the country and the vehicle equipment, the ﬁrst aid kit may be located in a storage compartment, in a holder in the luggage compartment, under the

luggage compartment ﬂoor, or in the vehicle interior.

The ﬁrst aid kit must meet the legal regulations.

Note the expiration date of the contents.

Replace contents after use, if necessary, and put the ﬁrst aid kit securely back into place.

Warning triangle

Fig. 43 Underneath the load sill: holder for the warning triangle.

Depending on the country and the vehicle equipment, the warning triangle may be in a holder underneath the loading edge ﬁg. 43.

1. Press on both catches of the holder.

2. Open the catches and remove the sleeve of the warning triangle.

3. After use, store the warning triangle back in the sleeve, insert the sleeve back into the holder and lock it.

The warning triangle must meet the legal regulations.

Reﬂective vest

Depending on the country and the vehicle equipment, the safety vest may be located in a storage compartment in the front door trim panel or in the glove

compartment ⇒ Driver door, ⇒ Passenger’s side.

The reﬂective vest must meet the legal regulations.

Fire extinguisher

Depending on the vehicle equipment and country of use, a ﬁre extinguisher may be located in a holder in the footwell under the front passenger seat.

The ﬁre extinguisher must meet the legal regulations, always be ready to operate, and be checked regularly – see inspection seal on the ﬁre extinguisher.

WARNING

Objects that are loose or secured incorrectly can be thrown around the vehicle interior during sudden driving or braking maneuvers or in a collision and cause

serious injuries.

Always position the ﬁrst aid kit, warning triangle and ﬁre extinguisher securely in the holders provided in the vehicle.

Store the reﬂective vest in a storage compartment so that it is easy to access.

Re-active hood

Fig. 44 Triggered re-active hood (general example).

In a front-end collision, the re-active hood is triggered by sensors in the front bumper at speeds of around 15–34 mph (around 25–55 km/h). This raises the hood in

front of the windshield by a few centimeters, for example to create an additional crumple zone above the engine in the head area for a pedestrian who has been hit.

The “re-active hood” system can only be correctly deployed if the hood has not been previously deformed by external forces.

In some cases the system may trigger even when there is no pedestrian involved in the collision. The system may, for instance, be triggered in the following

situations:

Front impact with objects or animals.

A gentle collision or impact on uneven ground.

When the re-active hood is triggered, the hood in front of the windshield is raised by a few centimeters. Special hinges lock the engine hood in the open position

ﬁg. 44 (magnifying glass). In addition, a message is displayed in the instrument cluster display until the system is repaired.

When the re-active hood is triggered, complete the following instructions:

Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility directly. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

The system must be repaired by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

You may only continue driving when the vehicle is roadworthy again.

Do not drive faster than around 50 mph (80 km/h).

If necessary, adjust your seat position ⇒ Seating position. You must have a clear, unhindered view through the windshield even with the re-active hood

triggered.

If your vehicle has a trailer mode, uncouple the trailer.

Repairing the triggered re-active hood

A triggered re-active hood may only be repaired by an authorized Volkswagen dealer or authorized Volkswagen Service Facility

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

⇒

. Volkswagen recommends

WARNING

The intelligent technology of the pedestrian protection system “re-active hood” cannot overcome the natural laws of physics and it can only operate within the

limits of the system. Do not allow the increased protection offered by the pedestrian protection system “re-active hood” tempt you into taking risks.

Always adapt your speed and driving style to the visibility, weather, road and trafﬁc conditions.

Do not drive faster than around 50 mph (80 km/h) with a triggered re-active hood.

WARNING

Repairs and modiﬁcations that are performed incorrectly can cause vehicle damage and malfunctions as well as impair the effectiveness of the driver

assistance systems. This can cause accidents and serious injuries.

Only have repairs or modiﬁcations made to your vehicle by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Improper closing of the triggered re-active hood can cause accidents and severe injury, especially to the hands.

A triggered re-active hood may only be repaired by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Never attempt to close the engine hood yourself.

NOTICE

Improper closing of the triggered re-active hood may damage the vehicle.

Under no circumstances should you attempt to push down a triggered re-active hood, for example with your hands on the engine hood. The engine hood

and its hinges may be damaged by this.

The symbols in the instrument cluster display may vary depending on the version.

Information Call, Roadside Assistance Call and Emergency Call Service

Fig. 45 In the roof console: Controls for call services and indicator light.

Information call.

Roadside assistance call.

Emergency Call Service.

The control in the roof console ﬁg. 45 can be used for voice services, depending on the vehicle equipment and country of use. The required connection is produced

by a control module installed by the manufacturer.

Note the additional information on VW Car-Net® ⇒ ®.

Indicator lights for the Emergency Call Service

An indicator light ﬁg. 45 (arrow) for voice and data transmission services is located in the control panel. The indicator light comes on in different colors and light

patterns depending on the vehicle operating status of the Emergency Call Service:

The indicator light does not light up: The vehicle is offline and has no connectivity.

The red indicator light comes on and remains on: system error. The

Emergency Call Service is limited or not available. The green indicator light lights up: Displays the availability of mobile radio signal. Does not display whether

VW Car-Net services have been purchased and are active, except for the Emergency Call Service. The indicator light blinks green: there is a call in progress.

Information call

With an information call, a call can be made to the VW Car-Net call center for questions regarding VW Car-Net services.

The contact person will communicate in the language of the country in which the vehicle was registered with VW Car-Net, or in the language of the country for

which the vehicle was produced.

Roadside assistance call

If you break down, you can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance with the roadside assistance

call.

Some vehicle data, e.g. its current location, is transferred in parallel to the voice call.

The contact person will communicate in the language of the country in which the vehicle was registered with VW Car-Net, or in the language of the country for

which the vehicle was produced.

Emergency Call Service

Using the Emergency Call Service, assistance can be organized as quickly as possible in dangerous situations.

The Emergency Call Service is only available if a corresponding license is acquired.

Safety -> Re-active hood for Your Volkswagen Arteon 4 Door First Generation (2017-2024)

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