Vehicle Identification Number (VIN)
Type of vehicle drive.
Vehicle model
Trigger type (automatic or manual)
Call type.
Direction in which the vehicle was moving at the time the emergency call was triggered.
Accident severity.
Accident direction.
Time of impact
Reliability of the positioning data
Data set version.
Counter of the data sets transmitted per call
Calculated number of passengers.
Language selected in the Infotainment system.
Optional data ID.
The Emergency Call Service function may be limited by any after-market Infotainment systems that are installed.
Troubleshooting
Emergency Call Service malfunction
The red indicator light in the emergency call button comes on and remains on . The message
displayed in the instrument cluster.
Error: Emergency call function. Service vehicle may also be
There is a system error with the Emergency Call Service. You may not be able to make an emergency call.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Emergency Call Service limited
The red indicator light in the emergency call button comes on and remains on . The message
displayed in the instrument cluster.
Emergency call function limited. Service vehicle may also be
The Emergency Call Service function has restricted availability. For example, you cannot make a voice call to the VW Car-Net® call center.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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