Get Data transmission Guide for Volkswagen Atlas SUV Second Generation (2024-2025)

Data transmission

Cyber security

Cyber security describes measures

that reduce the risk of illegal access to

vehicle functions, data and control

modules caused by malware or an

Internet attack. Of all the components

in the vehicle, connectivity components

are most at risk of unauthorized access

or cyber attacks.

Connectivity components comprise control modules for data transmission, interfaces, media and diagnostic connections

through which information and data can be exchanged between the vehicle and mobile devices or the Internet.

Connectivity components are equipped with security mechanisms to minimize the risk of unauthorized access to vehicle

systems.

Connectivity components include in particular:

Diagnostic connection port

Control module with installed eSIM card.

Phone interface

App-Connect.

Wi-Fi® hotspot.

NFC radio technology.

Bluetooth® interface.

USB port.

SD card slot.

The type and number of connectivity components present in your vehicle depends on the vehicle equipment and the

country.

Software and security mechanisms

Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or

operating systems on cell phones, software and security mechanisms in the vehicle may also be updated at various times.

Updates improve the security, stability and operating speed of vehicle systems. The update is a preventative measure, for

example, to protect from malware and to optimize functionality.

An update is used to update the software of control modules in the vehicle.

Depending on the vehicle and country, there are two ways to update your vehicle:

Updates by suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Updates via an Over-the-Air Update.

WARNING

Malware can access data and information stored in the control modules, in the Infotainment system and on connected or

paired mobile devices. In spite of the integrated security mechanisms and regular Over-the-Air Updates, malware can

cause damage and malfunctions in control modules and the vehicle. In the same way, connecting mobile devices that are

infected with malware can result in damage and malfunctions in control modules and the vehicle. The damage can lead to

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a complete loss of your data and malfunctions can cause serious accidents and fatal injuries.

If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner and contact an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Perform pending updates as soon as possible once they are made available or have them performed by suitably

qualiﬁed professionals.

Protect your mobile devices with a suitable antivirus program and by taking commonly known precautions.

Regularly update the antivirus program using the supplied updates provided by the vendor.

Minimizing risks

You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these

guidelines:

Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or

malware.

Ensure that updates provided by Volkswagen are carried out by suitably qualiﬁed professionals as soon as possible once

they are made available. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility. If the option to perform Over-the-Air Updates is available, depending on the vehicle and

country, carry out all updates provided by Volkswagen immediately. If the Over-the-Air Update is ignored multiple times b

the driver, an authorized Volkswagen dealer or authorized Volkswagen Service Facility must be contacted for assistance.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Only have the vehicle repaired and serviced by suitably qualiﬁed professionals. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Over-the-Air Update

Introduction

Over-the-Air Updates enable you to

ensure that the control software of your

vehicle is kept up to date, e.g. to

protect against malware and optimize

functionality.

Over-the-Air Updates are only available to you after creating the Volkswagen ID and activating VW Car-Net®. You can activat

VW Car-Net® during the creation of the Volkswagen ID.

Additional information on using the online services can be found online at:

vw.com/carnet.

How can you tell that an Over-the-Air Update is pending?

As soon as an Over-the-Air Update is available, you will be informed of this via a pop-up. Tap on the pop-up and on Additiona

information to obtain more information about the Over-the-Air Update, or visit the following website:

vw.com/software

If multiple Over-the-Air Updates are available for the vehicle at the same time, one Over-the-Air Update must be completed

successfully before the next Over-the-Air Update can be carried out.

Over-the-Air Updates should be performed promptly.

WARNING

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In very rare circumstances, it is possible that a control module may no longer work properly after an Over-the-Air Update.

Malfunctions in a control module and the vehicle can cause serious accidents and fatal injuries.

If the vehicle works or reacts differently to normal while driving, reduce your speed in a controlled manner.

Contact an authorized Volkswagen dealer.

WARNING

If the digital instrument cluster malfunctions after an Over-the-Air Update, it will not be possible to display instruments,

warning lights, symbols or messages. Driving with a malfunctioning instrument cluster can lead to serious accidents and

fatal injuries.

Do not use the vehicle. Contact Volkswagen Customer Care.

NOTICE

If special modiﬁcations are made to vehicles outside of the responsibility of Volkswagen, such as for service vehicles or

taxis, there is a risk that these special functions will no longer work properly after an Over-the-Air Update.

Contact your authorized Volkswagen dealer before performing an Over-the-Air Update.

Measures to increase performance or efficiency (e.g. engine tuning) that are not performed by Volkswagen may be

reverted by an Over-the-Air Update.

Requirements for an Over-the-Air Update

Please read the introductory information and heed the Warnings and Notice ⇒

and Introduction.

The following requirements must be met so that the download and the installation of an Over-the-Air Update can be

performed.

You have created a Volkswagen user account.

You have added the VIN of your vehicle to your myVW garage.

The vehicle is in an area with enough mobile reception.

The 12-volt vehicle battery is sufﬁciently charged.

The vehicle is parked safely in accordance with legal requirements and local conditions ⇒ Parking and maneuvering.

The vehicle is not being charged.

The previous Over-the-Air Updates have been installed.

Downloading and installing an Over-the-Air Update

Please read the introductory information and heed the Warnings and Notice ⇒

and Introduction.

Download costs

An Over-the-Air Update is downloaded via the factory-installed control module with an eSIM card and is free of charge.

Volkswagen pays the connection charges.

Availability of the Over-the-Air Update

As soon as a new software version is available for your vehicle, you will be notiﬁed of this in the myVW app.

1. Open the app.

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2. Follow the instructions in the app.

3. Request the Over-the-Air Update.

It may take several weeks until the download is started in your vehicle.

As soon as the download is available, you will be informed of this after the engine is switched off.

Duration of Download

The download is performed while driving. The download time depends on the network quality, ﬁle size and Over-the-Air

Update type. It may be the case that the download is interrupted. In this case, the download will resume when the ignition is

switched on. You will be notiﬁed as soon as the download is complete.

Carrying out software installation of the Over-the-Air Update

Select a time for the Over-the-Air Update during which the vehicle does not need to be driven by you or anyone else, and doe

not need to be charged.

WARNING

Control units are deactivated and will not be operational for the duration of the software installation. Driving with

deactivated or non-functioning control units can lead to accidents and fatal injuries.

Carry out the software installation so that other road users are not affected.

Never operate your vehicle during a software installation.

1. Stop the engine and set the electronic parking brake.

2. Close the engine hood, trunk lid, all windows and all doors.

3. Ensure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.

4. Tap Update available

Install.

5. Exit the vehicle, taking all vehicle keys with you.

6. Lock the vehicle.

Functional limitations during software installation

The control modules, the main computer, functions and displays will not be available during software installation. Do not use

the vehicle during this process and do not operate the Infotainment system.

Mobile online services are not available.

The Emergency Call Service, Roadside Call Assist and the legally required eCall Emergency System are not available.

Park Distance Control is not available.

Following the software installation

After the software installation and before starting the engine, read the message regarding completion of the software

installation in the Infotainment system or instrument cluster. The vehicle will require up to 1 minute to display the status of the

Over-the-Air Update.

The engine can be restarted following the successful software installation.

If the software installation is unsuccessful: → page , Troubleshooting.

Troubleshooting

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Please read the introductory information and heed the Warnings and Notice ⇒

and Introduction.

Installation of an Over-the-Air Update has failed

If the installation of an Over-the-Air Update was not successful, a corresponding error message will appear in the

Infotainment system or instrument cluster. Take note of corresponding messages and warning notiﬁcations.

If there was a critical installation error, control modules may no longer function or not function correctly. Functions and

displays will not be available until the error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen

Customer Care.

Can I interrupt the installation of an Over-the-Air Update?

No, this is not possible.

What happens if installation of an Over-the-Air Update is interrupted?

If installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules may not be updated and

may be damaged by the incomplete installation of the Over-the-Air Update.

Wired and wireless connections

Introduction

Mobile devices can be connected to the Infotainment system via the wired and wireless connections in the vehicle.

The type and number of wired and wireless connections depends on the vehicle equipment and the country. The connections

may differ within a model line or in a model with optional equipment.

In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was place

in the vehicle at the factory, if available.

If the plug on the connector cable cannot be inserted, check the position and the connections.

NOTICE

If you use unsuitable or damaged connector cables and if you insert the plug on the connector cable with excessive force

or in the wrong position, this can lead to malfunctions and damage to the device, e.g. the device connection and the plug

on the connector cable can be damaged.

Only use suitable and undamaged connector cables.

Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing

lightly.

Make sure the connector cable is not trapped or bent excessively.

If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the

function of the connector cable used, if necessary.

If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.

USB port

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

Using the USB port, you can transfer

data and charge devices or only

charge devices.

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USB-C port

Fig. 128 USB-C connection in the vehicle (general example).

The vehicle may contain the following USB-C ports:

Symbol for a USB port for data transmission and charging.

Symbol for a USB port for charging only.

You can ﬁnd information about charging options and charging capacity in this Owner's Manual ⇒ Charging Options for Mobil

Devices.

Possible USB port installation locations

The number and installation locations of the USB ports depend on the vehicle and vehicle equipment and are not available in

all countries.

In the center console.

At the base of the interior rearview mirror.

In the storage compartment in the center console.

In the compartment underneath the center armrest.

USB ports at the rear seats only come with a charging function.

Available Data Transfer Functions

The following USB data transfer functions are available depending on the vehicle equipment.

App-Connect ⇒ App-Connect.

Media playback ⇒ Media.

Update, e.g. of the navigation data ⇒ Navigation data.

Instructions and restrictions

Only use suitable USB connection cables. The USB connection cable must match the USB port installed in the vehicle.

Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the

manufacturer.

Difference in quality between data carriers from different manufacturers can cause problems with media playback.

Using USB extension cables, USB adapters or USB hubs may result in malfunctions or failure of the USB functions.

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Bluetooth® interface

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

The Bluetooth interface is a wireless connection.

In Bluetooth audio mode, audio ﬁles on a mobile device that is connected via Bluetooth, such as a cell phone, can be played

through the vehicle speakers.

Bluetooth audio mode is only possible in vehicles equipped with a factory-installed mobile phone interface that supports this

function.

Bluetooth proﬁles

A maximum of three mobile devices can be connected simultaneously via Bluetooth: two for telephony and one for music

playback.

The following Bluetooth functions are supported:

Telephony and handsfree mode.

Music playback.

Display and operation for music playback.

Transfer of cover art.

Access to phone book and call lists.

Access to SMS and e-mail.

Requirements for using the Bluetooth interface for music playback

The mobile device supports the Bluetooth proﬁle Advanced Audio Distribution Proﬁle (A2DP ).

The audio and media transfer to the Infotainment system must be allowed in the settings on the mobile device.

You can ﬁnd more detailed information about using the mobile device for music playback in this Owner's Manual ⇒ Media.

Pairing your mobile device to your vehicle via Bluetooth

There are various options for pairing your cell phone with the vehicle via Bluetooth. The simplest option is pairing via one of

the following main menus: Radio/Media or Phone.

Pairing via Phone

1. Open the app overview and tap Phone.

2. Follow the instructions in the Infotainment system.

3. To connect another cell phone if cell phones are already connected, tap

4. Select the cell phone to be connected.

Select cell phone.

Pairing via Radio/Media

1. Open the app overview and tap Radio/Media

Media

Source

Bluetooth.

2. Follow the instructions in the Infotainment system.

3. If Bluetooth is already selected under Source but another cell phone is to be used, tap Source

Or: tap Media Select Bluetooth audio device.

Mobile Devices Menu

Bluetooth again.

If pairing via the phone interface or the Radio/Media menu should fail, pairing can also be performed in the

Network

Mobile devices menu.

1. In the app overview, tap

Network

Mobile devices.

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2. With the factory settings, both Bluetooth and visibility are always activated. If Bluetooth should be deactivated, tap

activate Bluetooth and Visibility.

an

3. Open the list of available Bluetooth devices on your cell phone and select the Bluetooth device name for the Infotainment

system. In the factory settings, the Bluetooth® device name of the Infotainment system is “my VW” and the last four digits

of the VIN.

4. Pay attention to messages on the cell phone and in the Infotainment system and conﬁrm these if necessary.

If the pairing is successful, the data on the cell phone will be saved in the user proﬁle.

5. Optional: Conﬁrm the message for transferring the data on the cell phone.

You generally only need to pair a cell phone once. You can reestablish the cell phone's connection to the Infotainment

system at any time via Bluetooth, without re-pairing the cell phone.

The extent to which the cell phone connected via Bluetooth can be controlled via the Infotainment system depends on the

mobile device.

Please refer to this Owner's Manual ⇒ Mobile phone interface for more detailed information on the use of a cell phone via

a Bluetooth connection.

Generally, all warning and operation tones on a connected cell phone, such as touch tones, should be switched off to avoid

interference and malfunctions.

Internet use in the vehicle

Introduction

Depending on the country and the vehicle equipment, you have two options for using the Internet in your vehicle: via the

hotspot of a mobile device, e.g. a cell phone, or via the eSIM of the vehicle ⇒ Setting up the Internet connection.

In order to use the eSIM, you need to purchase data plans via the web shop of Volkswagen's external mobile communications

partner. In order to use the mobile online services, you need a subscription to them and to consent to the General Terms and

Conditions and Terms of Use. Additional information can be found online at:

carnet.vw.com

You can use the Infotainment system as a Wi-Fi® hotspot for eight further mobile devices ⇒ Quick connection. This function

depends on the vehicle equipment and is not available in all vehicles.

Setting up the Internet connection

Using the Internet in the vehicle via the eSIM

The option for using an Internet connection in the vehicle via the eSIM depends on the vehicle equipment and the country.

In order to use an Internet connection via the eSIM of the vehicle, you need to purchase data plans via the web shop of

Volkswagen's external mobile network provider.

Due to the large number of mobile devices that are available, there is no guarantee that all functions will always be

available.

The Wi-Fi connection can only be implemented for secured Wi-Fi networks that support the WPA2 or WPA3 standard.

Older encryption methods and open networks are not supported.

Setting Up and Deactivating a Wi-Fi® Hotspot

Depending on the vehicle equipment, the Infotainment system can be used as a Wi-Fi hotspot for Internet access for up to

eight mobile devices, e.g. tablets.

To enable the Infotainment system to be used as a Wi-Fi hotspot, an Internet connection is required, e.g. via the eSIM in the

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vehicle or via the hotspot of a mobile device ⇒ Setting up the Internet connection.

The possible types of Internet connections depend on the country and the Infotainment system being used.

Determining network information

Requirements

Your vehicle has been added to your VW Car-Net® account.

You have paid for a data plan for your vehicle.

1. Log in to your Volkswagen user account via the VW Car-Net® app or the VW Car-Net® portal and select the vehicle.

2. Select the network name (SSID) and network key (password) for the vehicle as follows:

In the VW Car-Net® portal, under Users

Wi-Fi SSID and password.

Wi-Fi SSID & password.

Or: in the VW Car-Net® app, under Users

Connecting to Wi-Fi

1. In the app overview, tap

Wi-Fi

Infotainment system as hotspot.

Wi-Fi Infotainment system as hotspot.

Or: in the app overview, tap Settings

2. Tap Use as hotspot and activate it.

3. Search for available networks on the cell phone.

4. Select from the network names (SSID).

5. Enter and conﬁrm the network key.

The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the cell phone in

order to complete the connection.

6. Optional: repeat the process to connect additional cell phones.

Deactivating a Wi-Fi Hotspot

1. In the app overview, tap

Wi-Fi

Infotainment system as hotspot.

Wi-Fi Infotainment system as hotspot.

Or: in the app overview, tap Settings

2. Tap Use as hotspot and deactivate it.

Quick connection

Quick connection with the Infotainment system

The quick connection function can be used to quickly and easily establish an encrypted Wi-Fi® connection. In certain

countries, the quick connection can alternatively be established by scanning in a QR code®.

Requirements

The mobile device supports WPS or a suitable app for scanning QR codes is installed on the mobile device.

1. In the app overview, tap

Wi-Fi

Quick connection to infotainment system.

2. Activate WPS on the mobile device.

Or: scan the QR code® in the Infotainment system with the mobile device.

The Wi-Fi connection will be established. It may be necessary to make further inputs on the mobile device in order to

complete the connection.

Technical Properties

The technical properties of the vehicle's Internet connections listed below depend on the vehicle equipment and are only

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available in some countries.

Wi-Fi® according to IEEE 802.11 a/b/g/n/ac.

2.4 GHz and 5 GHz data transfer.

Up to eight mobile devices can be connected at the same time.

Internet connection via Wi-Fi:

Tethering via cell phone.

Hotspot for clients in the vehicle.

Apple CarPlay® via Wi-Fi.

Android Auto® via Wi-Fi.

Simpliﬁed pairing process via QR code®.

Possible data connection types

The available types of possible data connections depend on the vehicle equipment and are only available in some countries.

Mobile device: Use the Wi-Fi hotspot on a mobile device ⇒ Setting Up and Deactivating a Wi-Fi® Hotspot.

eSIM (embedded SIM): The vehicle has a control module with installed SIM card (eSIM). In order to use the Wi-Fi hotspot,

you need to purchase data plans via the In-Car Shop or via the web shop of Volkswagen's external mobile

network provider.

Requirements

Network settings

Allow Internet connection is activated in the settings menu.

Integrated data connection is activated.

Or: Data connection

App-Connect

Introduction

App-Connect makes it possible to display and control content and functions displayed on the cell phone through the

Infotainment system screen.

To do this, the cell phone must be connected to the Infotainment system via a USB interface with a data transfer function.

Some technologies can also be used with App-Connect Wireless via the Bluetooth interface and a Wi-Fi hotspot for the

Infotainment system.

The following technologies may be available:

Apple CarPlay®.

Apple CarPlay® Wireless.

Android Auto®.

Android Auto® Wireless.

The technologies listed above are operated by third parties and provided by Volkswagen. Volkswagen is not responsible if

these technologies are canceled, discontinued or deactivated during the service life of the vehicle. Apps from third-party

providers may be incompatible. It cannot be guaranteed that the apps that are offered will be able to run on all cell phones an

with all operating systems.

Which App-Connect technologies are available to you depends on the country and on the cell phone in use. Apps can be

based on many different designs and can also differ depending on the vehicle and country. The content, scope, and providers

of the apps may vary. Furthermore, some apps depend on the availability of services from third party providers.

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You can ﬁnd more information on the Volkswagen website.

The use of apps and the required mobile phone connection may be subject to additional charges.

WARNING

Using apps while driving can distract from trafﬁc. Driver distraction can cause serious accidents and fatal injuries.

Always drive attentively and responsibly.

WARNING

If unsuitable apps are used or apps are not used correctly, this may result in vehicle damage and accidents with serious or

even fatal injuries.

Protect the cell phone and its apps from misuse.

Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party apps,

inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware

on data carriers, computers, tablets and cell phones.

Symbols

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

The symbol display depends on the vehicle equipment and the country.

or

Show further information.

Select Apple CarPlay® technology.

Select Android Auto® technology.

Connecting a cell phone with App-Connect

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

In order to use App-Connect or App-Connect Wireless, connect the cell phone with the Infotainment system in the app

overview via App-Connect. When using App-Connect Wireless, the connection is initiated via Bluetooth and then established

via the Wi-Fi hotspot of the Infotainment system.

As long as a cell phone is connected via App-Connect, no further cell phones can be used via the Infotainment system,

e.g. for phone calls via the Bluetooth phone interface.

When using Apple CarPlay, the Bluetooth connection is disconnected again when the connection via the Wi-Fi hotspot for

the Infotainment system is established. When using Android Auto, the Bluetooth connection remains active.

Connecting the cell phone via USB cable

1. For App-Connect, connect the cell phone to the Infotainment system via USB cable.

2. Allow the Infotainment system the required access. To do this, conﬁrm authorization requests on the cell phone.

App-Connect is set up.

Connecting a Cell Phone for App-Connect Wireless

1. For App-Connect Wireless, connect the cell phone with Bluetooth ⇒ Bluetooth® interface.

2. Tap

.

Or: tap MENU

.

Or: press APP.

3. Select the cell phone and your preferred technology.

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4. Allow the Infotainment system the required access. To do this, conﬁrm authorization requests on the cell phone.

App-Connect Wireless set-up is complete.

If any pop-up menus were dismissed during the connection process, App-Connect or App-Connect Wireless will not be

available. In this case, Volkswagen recommends deleting the devices from the cell phone settings and Infotainment system

and restarting the connection process.

Apple CarPlay®

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

Requirements

The following requirements must be met in order to use Apple CarPlay:

The iPhone must support Apple CarPlay.

The voice assistant (Siri) must be activated on the iPhone.

Apple CarPlay must be activated in the iPhone settings without restrictions.

For Apple CarPlay Wireless, Bluetooth® and the Infotainment system must be activated on the iPhone as a Wi-Fi®

hotspot.

If Apple CarPlay Wireless cannot be used, the iPhone must be connected to the infotainment system via a USB

connection with data transfer. Only USB ports with data transfer are suitable for use with Apple CarPlay®.

The USB cable used should be a USB cable certiﬁed and approved by Apple, e.g. the original Apple cable, or one from

the Genuine Volkswagen Accessories.

These technologies may not be available in all countries.

Information on technical requirements, compatible iPhones, certified apps and availability can be found at the Volkswagen

and Apple CarPlay website or at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Opening Apple CarPlay

1. To open the App-Connect main menu, tap App-Connect

in the app overview.

Or: press APP.

2. To start Apple CarPlay, tap

Apple CarPlay.

Disconnecting

1. Tap

in Apple CarPlay mode to open the App-Connect main menu.

or

2. To end the active connection, tap

.

The presentation of the function keys in the display may vary.

Special conditions

During an active connection with Apple CarPlay, the following conditions apply:

For an iPhone connected with the Infotainment system via Apple CarPlay, phone functions can only be accessed via

Apple CarPlay.

The connected iPhone cannot be used as a media device in the Media main menu.

It is not possible to use the internal navigation and Apple CarPlay navigation at the same time. The route guidance which

was started last ends the previous active one.

Depending on your Infotainment system, you can view information about telephone operation in the instrument cluster

display.

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Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the instrument

cluster display.

You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.

Voice assistant

The availability of the “voice assistant” function depends on the vehicle equipment.

1. Tap brieﬂy to start the Infotainment system IDA voice assistant.

Or: to start the voice assistant (Siri) on the connected iPhone, tap and hold

.

Android Auto®

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

Requirements

The following requirements must be met in order to use Android Auto:

The smartphone must support Android Auto.

For Android Auto Wireless, Bluetooth® must be activated on the smartphone and in the Infotainment system. The

Infotainment system must also be activated as a Wi-Fi® hotspot.

If Android Auto Wireless cannot be used, the smartphone must be connected to the Infotainment system with a USB

connection that allows data transfer. Only USB ports with data transfer are suitable for use with Android Auto.

Use a USB cable certiﬁed and approved by the smartphone manufacturer or a USB cable from the Genuine

Volkswagen Accessories.

These technologies may not be available in all countries.

Information on technical requirements, compatible smartphones, certified apps and availability can be found on the

Volkswagen and Android Auto websites or at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Starting Android Auto

1. To open the App-Connect main menu, tap

in the app overview.

Or: press APP.

2. Tap

Android Auto to establish the connection with the smartphone.

Disconnecting

1. Tap Close

in Android Auto mode to open the App-Connect main menu.

2. Tap

to end the active connection.

Special conditions

During an active connection with Android Auto, the following conditions apply:

An active Android Auto device can also be connected with the Infotainment system via Bluetooth (hands-free proﬁle,

HFP) at the same time.

Phone functions are possible through Android Auto. The Infotainment system phone function can also be used if the

Android Auto device is connected to the Infotainment system via Bluetooth at the same time.

An active Android Auto device cannot be used as a media device in the Media main menu.

It is not possible to use the internal navigation and Android Auto navigation at the same time. The route guidance which

was started last ends the previous active one.

You can view information about telephone operation in the instrument cluster display.

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Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the instrument

cluster display.

You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.

Voice assistant

The availability of the “voice assistant” function depends on the vehicle equipment.

1. Tap brieﬂy to start the Infotainment system IDA voice assistant.

Or: to start the voice assistant of the connected smartphone, tap and hold

.

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myVW with Connected Features by Car-Net®

Information about online services

Introduction to VW Car-Net®

myVW makes life even easier in your VW because the mobile myVW app gives you direct access to all of the key functions

and information. For example, you can use the myVW app to remotely connect to your vehicle, provided that you have

activated VW Car-Net®.

In order to use the mobile online services, you need a subscription to them and to consent to the General Terms and

Conditions and Terms of Use. The availability of services and functions is dependent on the country and the vehicle

equipment. Certain services or functions can only be used in conjunction with the latest software version.

Some services, e.g. information call, are offered by third-party providers. Additional charges may apply. Further information is

available at ⇒ Information Call, Roadside Assistance Call and Emergency Call Service .

You can ﬁnd information about how to create a Volkswagen user account, current functions and how to download the app at:

carnet.vw.com

Legal regulations

When using services, vehicle information is sent and processed online. Volkswagen collects, processes, shares and transmits

information about you and your vehicle in compliance with the VW Car-Net® terms and conditions and privacy provisions. Thi

data can provide indirect information about the respective driver, e.g. regarding vehicle handling. For further information,

please contact the Volkswagen Response Center on 1-833-648-2735. Calls may be monitored or recorded. Or visit our

website:

vw.com/carnet

You can ﬁnd the privacy policy and also further legal information regarding the use of Volkswagen's mobile online services in

the app overview under Legal.

Permanent transfer of the vehicle

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If the vehicle has been purchased used or if the vehicle has been permanently transferred to you, online services may already

be activated and the previous user may be able to view data acquired by online services and control certain functions of your

vehicle.

You can see in the Infotainment system if your vehicle is assigned to a person as a primary user. In this case, you can registe

yourself as the primary user of the vehicle, which automatically removes the previous primary user.

If you sell your vehicle or permanently transfer it to a third party or terminate your leasing contract, you must delete the vehicle

from your Volkswagen user account. Volkswagen may continue to send you information about services by sending messages

directly to the vehicle. If you do not notify Volkswagen about the sale of your vehicle, its permanent transfer to a third party or

the termination of a leasing contract, Volkswagen may continue to send messages directly to the vehicle. Volkswagen shall no

be responsible for any damage that could arise due to continuing communication with the vehicle if you do not notify

Volkswagen about its sale, its permanent transfer to a third party or the termination of the leasing contract.

Prerequisites for Using Services

To be able to make full use of the services, the following prerequisites must be met.

The vehicle is prepared for use of the online services.

The vehicle and user are in the area of use.

There is a valid contract for use of the services.

A personal Volkswagen user account, Volkswagen ID, has been set up.

A vehicle has been added to the Volkswagen user account.

You have consented to the General Terms and Conditions and the Terms of Use.

It is possible to transfer data at the user's location and the vehicle's location without restrictions.

A mobile network connection and a GPS signal are available.

The mobile device is compatible with the myVW app.

The settings on the mobile device allow data to be transferred for services.

Neither the Onboard Connectivity Unit nor individual services are deactivated or disabled.

Certain technologies operated by third parties and provided to Volkswagen AG are available. Volkswagen AG is not

responsible if these technologies are canceled, discontinued or deactivated during the service life of the vehicle.

The vehicle added to the Volkswagen user account must first be driven a few kilometers before individual services can

record, send and display correct data.

Do not share your login details, password, registration code and S-PIN with others, keep them safe from unauthorized

access and ensure that they are not seen by others.Change your password on a regular basis.

Situations that can affect system functions

Even if requirements for the usage of these services have been met, the performance of Volkswagen services may be

impaired or blocked by various factors that are outside of the control of Volkswagen. In particular, this includes:

Maintenance, repairs, deactivations, system updates, and technical improvements to the telecommunications systems,

satellites, servers, and databases.

Malfunction, impairment, or interruption of the mobile network and GPS reception, for example due to high speeds, solar

storms, weather conditions, regional circumstances, malfunctioning equipment, and high mobile network usage in the

applicable radio cells.

If you are in a location with no or very poor cell phone or GPS reception. These locations may include tunnels, areas

between tall buildings, parking garages, underpasses, mountains, and valleys.

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Limited availability of information or incomplete or incorrect information from third-party providers, such as on map

displays.

In countries, federal states and regions where online services are not offered.

Services That Do Not Require Activation

The following services can still be used if the vehicle has not been added to a Volkswagen user account.

This is the maximum scope possible. Not all services are available in all vehicles and countries.

Emergency Call Service ⇒ Information Call, Roadside Assistance Call and Emergency Call Service .

Setting Up Volkswagen ID

Volkswagen ID offers personal access

to Volkswagen's digital world. The

Volkswagen ID enables users to log in

to Volkswagen apps and websites.

To use the services, you will need a Volkswagen ID. You can register with Volkswagen ID via the myVW app (hereafter

referred to as "app").

Registration via the App

1. Install the app.

2. Follow the instructions in the app.

Changing and Deleting Volkswagen ID User Data

You can change or delete the

Volkswagen ID data in the app. Any

changes to your login details will also

apply to all other Volkswagen systems

that use Volkswagen ID at the same

time.

Managing Vehicles

After you have set up your Volkswagen

ID and created your Volkswagen user

account in the process, you must add

your vehicle to your Volkswagen user

account using the 17-digit vehicle

identification number (VIN). You will be

prompted to do this during the creation

of your Volkswagen user account.

Once your vehicle has been added to

your Volkswagen user account, you

can activate online services.

Adding Further Vehicles via the App

1. Start the app and open the vehicle overview.

2. To add another vehicle, tap

.

3. Enter or scan the VIN and conﬁrm.

The added vehicle is listed in the vehicle overview.

Removing a Vehicle via the App

If you remove the vehicle with which you are registered in your vehicle as a primary user, this is the same as resetting the

user management to factory settings. All users are deleted in the vehicle, and lose the rights assigned to their respective role

to use online services.

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1. Open the vehicle overview and tap Delete vehicle or Remove vehicle.

Setting, Changing and Resetting the S-PIN

In addition to the password, the

security pin (S-PIN) will also be

requested during user authentication.

This acts as a second level of security

and protects security-related services

against unauthorized access.

The security PIN, S-PIN, is a sequence of several numbers that you can freely select as part of registration for online services

When creating your S-PIN, avoid numbers that are easy to guess and widely known dates of birth. You must keep your S-PIN

strictly conﬁdential. For security reasons, you should change your S-PIN immediately if your S-PIN becomes disclosed to a

third party.

Setting the S-PIN

You must have added your vehicle to your Volkswagen user account before you set or change the S-PIN.

During the registration process, you will be prompted to set the S-PIN in your Volkswagen user account.

The S-PIN should consist of four non-identical, non-consecutive (neither ascending nor descending) numbers.

Changing the S-PIN

To change your S-PIN, you must enter and confirm both the previous and the new S-PIN.

On the app, you can change your S-PIN in your user proﬁle.

If you enter the S-PIN incorrectly multiple times, the input field will be locked for a period of time.

Getting Help

There are various sources of

information for getting help with the

function and use of individual services.

You can ﬁnd answers to frequently asked questions on the Volkswagen websites in the FAQs area.

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carnet.vw.com

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Data transmission for Your Volkswagen Atlas SUV Second Generation (2024-2025)

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