Get Maintenance -> Accessories, replacement parts, repairs, and modifications Guide for Volkswagen Atlas SUV Second Generation (2024-2025)

If dye from clothing such as denim stains the seat covers, this is not considered a defect in the vehicle upholstery. If you want

to clean the seat covers yourself, be aware that airbag system components and electrical connectors are installed in the seat

covers. Incorrect cleaning, impregnation or moisture may damage these components or cause them to malfunction. This may

then cause damage elsewhere in the vehicle's electrical system ⇒

.

Depending on the equipment, electrical components and connectors may be installed in the seat surface with seat heating,

which can be damaged by incorrect cleaning or handling. This can also result in damage to other areas of the vehicle

electrical system.

Never use pressure washers, steam cleaners or cooling sprays.

Never soak seat covers.

Never switch on seat heating to dry the seats.

Never use impregnation agents.

Do not use detergent pastes or mild detergent solutions.

If there is uncertainty, contact suitably qualiﬁed professionals for assistance. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Cleaning, impregnating and caring for vehicle components incorrectly can irreparably damage and impair the vehicle's

safety equipment, such as the airbag modules. This may cause serious injuries in the event of an accident.

Always use suitable cleaning agents. More information can be obtained from suitably qualiﬁed professionals.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Never use cleaning solutions that contain solvents.

Clean and maintain vehicle components only according to the manufacturer’s instructions.

Needless to say, it is easier to see signs of wear and dirt caused by normal usage on bright materials in the vehicle interior.

These signs of use are unavoidable and also indicate the unavoidable deterioration caused by normal usage. Please follow

the corresponding care instructions.

Accessories, replacement parts, repairs, and modiﬁcations

Accessories and replacement parts

Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility before purchasing Genuine Volkswagen

Accessories, replacement parts, or operating equipment, for example if you would like to retroﬁt the vehicle with Genuine

Volkswagen Accessories or if parts need to be replaced. The authorized Volkswagen dealer or authorized Volkswagen

Service Facility is aware of legal regulations and factory recommendations for Genuine Volkswagen Accessories,

replacement parts, and operating equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire

from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen has veriﬁed their reliability,

safety, and suitability. A suitably qualiﬁed authorized Volkswagen dealer or authorized Volkswagen Service Facility also

specializes in correct installation. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Products that are not approved by Volkswagen may not have been evaluated by Volkswagen regarding the reliability, safety,

and suitability for the vehicle, despite ongoing market observation. Therefore, Volkswagen can also not be responsible in

individual cases if approval is given by an ofﬁcially-recognized technical inspection and control authority or clearance is given

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by a government agency.

You must consult a suitably qualiﬁed authorized Volkswagen dealer or authorized Volkswagen Service Facility to replace

rim/tire combinations. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

Retroﬁtted devices that have a direct effect on vehicle control, must have an e symbol (the approval symbol for the European

Union) and be approved by Volkswagen for the vehicle. Such devices could include a cruise control system or an

electronically-controlled damping system.

Additional electrical devices that do not have a direct effect on vehicle control must have a symbol (manufacturer's Declaratio

of Compliance for the European Union). Such devices could include refrigerators, computers, or ventilators.

WARNING

Using unsuitable replacement parts and accessories may lead to malfunctions in the vehicle. These problems may also

occur if work, modiﬁcations and repairs are done incorrectly. This could lead to damage to the vehicle and accidents

resulting in serious or fatal injuries.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Authorized Volkswagen

dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic devices, repair

information, and qualiﬁed personnel. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.

Only use rim/tire combinations that are approved by Volkswagen for your vehicle model. More information can be

obtained from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

WARNING

Objects in the airbag deployment zone may be thrown around the vehicle interior if the airbags deploy. This can cause

serious or fatal injuries.

Never attach or position objects in the airbag deployment zone.

NOTICE

Retroﬁtting an engine preheating system may cause malfunctions and vehicle damage with certain engines.

Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility about retroﬁtting an engine

preheating system. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Sensors and Cameras

The sensors or cameras could shift or become damaged as a result of incorrect repairs, structural changes to the vehicle

(such as “lowering”), installation of after-market equipment, or changes to the trim panels. This may impair important functions

in the driver assistance systems ⇒

.

When carrying out repairs or modiﬁcations, please note the positions of sensors and cameras on the vehicle in the

vehicle overview.

Attachments or Modiﬁcations around Sensors and Cameras

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WARNING

If the area in front of and around sensors and cameras is covered, for example by the improper attachment of license

plates, license plate holders with decorative frames, any additional ﬁlms or paintwork on the sensors or similar, this may

impair the functions of the driver assistance systems. The failure of driver assistance systems can result in accidents and

serious or fatal injuries.

Always contact suitably qualiﬁed professionals to ﬁnd out whether it is possible to attach a license plate or license

plate holder with a decorative frame to your vehicle. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

When attaching, make sure that there is sufﬁcient distance from sensors and cameras.

Make sure that the license plate or license plate holder with decorative frame is only attached at the designated

position.

Do not stick additional ﬁlms over or around sensors.

NOTICE

Improper attachment of license plate holders with decorative frame or license plates may damage vehicle components,

e.g. wires or sensors.

Always contact suitably qualiﬁed professionals to ﬁnd out whether it is possible to attach a license plate or license

plate holder with a decorative frame to your vehicle. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Decorative frames for license plate holders are designed for holding the license plate.

The radar sensor can be installed either below the license plate or behind the VW emblem. The license plate or the VW

emblem can inﬂuence the view of the radar sensor in the front area. Therefore ﬁt the license plate at an adequate distance

from the radar sensor or only operate the vehicle with the original VW emblem or an emblem approved by Volkswagen.

Damage around Sensors and Cameras

WARNING

If the area around sensors and cameras is damaged, for example due to stone chips or collisions when parking, this may

impair the functions of the driver assistance systems. The failure of driver assistance systems can result in accidents and

serious or fatal injuries.

If there is damage in the area of the sensors and cameras, have the component replaced by a suitably qualiﬁed

professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

After components have been replaced, it may be necessary for sensors and cameras to be set and calibrated by an

authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

If the windshield is damaged within the sensors' and camera's range, for example by a stone chip, then the windshield must b

replaced. Stone chip repairs can cause malfunctions in the driver assistance system. After the windshield has been replaced,

the cameras and sensors must be set and calibrated by suitably qualiﬁed professionals. Volkswagen recommends contacting

an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

483

Repairs and technical modiﬁcations

Volkswagen guidelines must be followed when performing repairs and technical modiﬁcations ⇒

.

Interference with electronic components and their software can cause malfunctions. Because of the way electronic

components are interconnected, such malfunctions can also impair systems that are not directly involved. This means that yo

risk both a substantial reduction in the operational safety of your vehicle and increased wear of vehicle components.

An authorized Volkswagen dealer or authorized Volkswagen Service Facility cannot assume any liability for damage resulting

from repairs and technical modiﬁcations that were performed incorrectly.

An authorized Volkswagen dealer or authorized Volkswagen Service Facility is not responsible for damage resulting from

repairs and technical modiﬁcations that were performed incorrectly. Such damages are also not covered by the Volkswagen

warranty.

Have all repairs and technical modiﬁcations performed by suitably qualiﬁed professionals. Volkswagen recommends

contacting your authorized Volkswagen dealer or authorized Volkswagen Service Facility for Volkswagen Genuine Parts^®.

Volkswagen repair information

Volkswagen service information and ofﬁcial Volkswagen repair information can be purchased.

Customers in Europe, Asia, Australia, Africa, Central and South America:

Contact suitably qualiﬁed professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer

or authorized Volkswagen Service Facility. Or register with the erWin (electronic repair and service information) web portal:

Customers in North America and Canada:

If you wish to order the printed service information, please contact:

Volkswagen Technical Literature Ordering Centerliterature.vw.com

You can also register for the erWin web portal:

Diagnostic connection (on-board diagnosis)

In the vehicle interior, there is a diagnostic connection (OBD ) to read event memories. Event memories document faults that

have occurred and deviations from speciﬁed values from the control module ⇒

.

The diagnostic connection (OBD) is located in the footwell on the driver's side on the underside of the instrument panel or nex

to the hood release lever behind a cover.

Only have the event memory read out and reset by suitably qualiﬁed professionals. Additional information about the saved

data can be obtained from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

After a malfunction is ﬁxed, the information about it will be deleted from the event memory. Other memory content is

overwritten continuously.

Vehicles with special modiﬁcations and mountings

The attachment and mounting manufacturer should make sure that the applicable environmental laws and regulations are me

for the attachments and mountings, especially the EU directive 2000/53/EG about old vehicle and EU directive 2003/11/EG

about market introduction restrictions and the use of certain hazardous materials and compounds.

The installation instructions for any retroﬁtted equipment should be saved by the vehicle owner and provided to the removal

facility if the vehicle is scrapped. This ensures that even vehicles with retroﬁtted equipment will be disposed of in a way that

will not harm the environment.

Engine/motor protection

Engine/motor protection can reduce the risk of damage to the vehicle underbody and the oil pan, for example if driving over

484

curbs, entering driveways, or on unpaved roads.

Have the retroﬁtting work performed by suitable qualiﬁed professionals. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Engine/motor protection may not be available in all countries.

WARNING

Repairs and modiﬁcations to the vehicle that are performed incorrectly can impair the effectiveness of the driver

assistance systems and deploying airbags. This can cause malfunctions and accidents and serious injuries or death.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Volkswagen recommends

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Repairs and modiﬁcations to the vehicle that are performed incorrectly, for example due to the use of unsuitable parts,

may cause vehicle damage, accidents, and serious or fatal injuries.

Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.

Only use rim/tire combinations that are approved by Volkswagen for your vehicle model. More information can be

obtained from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Volkswagen recommends

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories. Volkswagen

has veriﬁed their reliability, safety, and suitability.

WARNING

Incorrect use of the diagnostic connection may cause malfunctions, resulting in accidents and serious or fatal injuries.

Never read out the event memory yourself using the diagnostic connection.

Never load data yourself using the diagnostic connection in the vehicle.

Only have the event memory read out with the diagnostic connection by suitably qualiﬁed professionals.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Airbag system repairs and situations that can affect the system function

Volkswagen guidelines must be followed when performing repairs and technical modiﬁcations ⇒

.

Only have modiﬁcations and repairs on the front bumper, doors, front seats, headliner, or vehicle body performed by an

authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility. Airbag system components and sensors may be located on

these vehicle components.

Airbag system components can be damaged during all procedures on the airbag system and when removing and installing

system components while performing other repair procedures. This may prevent the airbags from deploying or cause them to

deploy incorrectly in the event of an accident.

The instructions must be followed so that the effectiveness of the airbags is not impaired and removed components do not

cause injuries and environmental pollution. An authorized Volkswagen dealer or authorized Volkswagen Service Facility will

485

be familiar with these provisions. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

A modiﬁcation to the vehicle suspension can impair the functionality of the airbag system during a collision. For example,

using a rim/tire combination that is not approved by Volkswagen, lowering the vehicle, or changing the suspension stiffness

including the springs, suspensions struts, shock absorbers, etc., can change the force that is measured by the airbag sensors

and transmitted to the electronic control module. For example, some changes to the suspension can increase the force

measured by the systems and trigger the airbag system in accidents where the airbags would normally not be deployed if the

modiﬁcations had not been made. Other modiﬁcations can reduce the force measured by the sensors and prevent the airbag

from deploying when it should have deployed.

WARNING

Using unsuitable replacement parts and accessories may cause damage and malfunctions in the vehicle and impair the

effectiveness of the airbag system. These problems may also occur if work, modiﬁcations and repairs are done incorrectly.

This could lead to damage to the vehicle and accidents resulting in serious or fatal injuries.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Authorized Volkswagen

dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic devices, repair

information, and qualiﬁed personnel. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Note that the airbag module cannot be repaired but must instead be replaced.

Never install airbag components removed from old vehicles or from recycling.

Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.

WARNING

Modiﬁcations to the vehicle suspension including using a rim/tire combination that is not permitted may change the

functionality of the airbag. This can cause serious or fatal injuries in the event of an accident.

Never install suspension components that do not have the same properties as the original parts installed in the

vehicle.

Only use rim/tire combinations that are approved by Volkswagen for your vehicle model. More information can be

obtained from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

Mobile phone usage in the vehicle

Electromagnetic waves

When using a mobile phone or radio equipment without connecting to the exterior antenna, the electromagnetic waves will no

be deﬂected outward in an optimum way. Increased waves in the vehicle interior can occur, especially when reception is poor,

for example in rural areas. This could be a potential health risk ⇒

.

Depending on the equipment, it may be possible to use a suitable telephone interface to connect the mobile phone to the

exterior antenna. This will improve the connection quality and increase the range.

Using a phone

In many countries, using a phone in the vehicle is only permitted if there is a hands-free connection, for example using a

Bluetooth^®connection. Before using the phone, secure it in a suitable holder ⇒

or store it in a storage compartment, suc

as in the center console, to prevent it from sliding around.

486

Radio

If operating radio devices, follow the legal regulations and the user guide from the manufacturer. The aftermarket installation o

radio devices is subject to approval.

Contact qualiﬁed professionals for more information about installing radio equipment. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Mobile devices that are loose or not secured correctly can be thrown through the vehicle interior during sudden driving or

braking maneuvers or in the event of a collision and cause severe injuries.

Secure or store the mobile phone and accessories safely and outside of the deployment range of the airbags.

WARNING

Using a cell phone or radio equipment without a connection to an external aerial may create electromagnetic energy

inside the vehicle that exceeds permissible limits. This also applies if the exterior antenna is not installed correctly. This

may be dangerous to your health and that of the other vehicle occupants.

Maintain a minimum distance of approx. 20 cm (approx. 8 inches) between the device antennae and any active

medical implants, such as pacemakers.

Do not carry a mobile device that is turned on directly above or in the immediate vicinity of any active medical

implants, for example by keeping a phone in a shirt pocket.

Switch off the mobile device immediately if you suspect there is interference with an active medical implant or other

medical device.

487

Customer information

Warranty

Warranty information

Your vehicle is covered by various warranties:

New Vehicle Limited Warranty.

Limited Warranty Against Corrosion Perforation.

Emissions Control System Warranties: Federal Emissions Control System Defect Warranty, Federal Emissions

Performance Warranty.

US battery electric vehicles: High-Voltage System Limited Warranty.

US models: Kansas Safety Belt Limited Warranty.

US models: California Emissions Control System Warranties: Short-term Emissions Defects Warranty, Long-term

Emissions Defect Warranty, California Emissions Performance Warranty.

You can ﬁnd detailed information on the website:

Reporting Safety Defects

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately

inform the National Highway Trafﬁc Safety Administration (NHTSA) in addition to notifying Volkswagen of America, Inc.

If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of

vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems

between you, your dealer, or Volkswagen of America, Inc.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at:

Tel.: 1-888-327-4236 (TTY: 1-800-424-9153)

go to:

or write to:

Administrator, NHTSA, 1200 New Jersey Avenue, SE. Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from

Data Memory

Data processing in the vehicle

Electronic control modules are installed in your vehicle. Control modules process data, such as data received by vehicle

sensors, self-generated data, or data exchanged between control modules. Some control modules are required to ensure the

safe operation of your vehicle. Other control modules assist you while driving (driver assistance systems), and others provide

convenience functions or additional Infotainment system functions.

Operational data in the vehicle

Control modules process assigned data necessary for the vehicle operation.

Amongst other, this includes:

Vehicle status information, e.g. movement delay, deactivation times of speed warning function, safety belt wearing

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Maintenance -> Accessories, replacement parts, repairs, and modifications for Your Volkswagen Atlas SUV Second Generation (2024-2025)

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