Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.
Possible causes, among
others
Description
Possible remedy
– Perform jump-start..
– Charge vehicle battery..
Vehicle battery dead.
Engine does not start.
The wrong vehicle key is used.
Fuel level too low.
Use a valid vehicle key.
Refuel..
– Battery in the remote control
vehicle key is dead.
– Too far away from the vehicle
(out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key.
– Move closer to vehicle.
– Synchronize vehicle key.
– Lock or unlock vehicle manually..
Vehicle cannot be locked
or unlocked using vehicle
key.
Cold engine, braking assist
systems, electronic steering
column lock.
Unusual noises.
Check the “Noises” entry in the index.
Check the “Assistance systems” entry
in the index.
Assistance systems activated.
Odd driving behavior.
DSG® Direct Shift Gearbox too Stop vehicle as soon as you can safely
hot.
do so.
Settings were adjusted in the
Volkswagen Information
System.
Features do not work as
described in this manual.
Check and reset to factory settings if
necessary.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service Facility.
– Change light bulbs..
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
Headlights do not light
up the road as they
should.
– Switch on low beams.
Vehicle battery charge too low.
Remaining fuel level too low.
Fuse blown.
Charge vehicle battery..
Refuel..
Electrical consumers do
not work.
Check fuse and replace if necessary..
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
– Short hauls.
– “Jumpy” accelerator pedal.
Electrical loads switched on.
Engine control malfunction.
Tire pressure too low.
Switch off unnecessary loads.
Have the malfunction corrected..
Adjust tire pressure..
Fuel consumption higher
than indicated.
Driving in the mountains.
No direct corrective action possible.
– Check use.
– Remove if not in use.
Driving with a roof rack.
Driving with heavy payload.
No direct corrective action possible.
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