Infotainment system for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

Particulate filter clogged  
The yellow indicator lamps  
light up together.  
Self-regeneration of the particulate filter is no longer possible.  
—Contact a qualified workshop immediately to have a service regeneration carried out.  
The particulate filter will become damaged and will have to be replaced by a qualified workshop if the indicator  
lamps  
are ignored.  
Emissions-relevant fault  
The yellow indicator lamp lights up.  
Fault in an emissions-relevant component that can damage the vehicle.  
—Drive to the nearest qualified workshop.  
—Have the engine and the exhaust system checked.  
Misfiring  
The yellow indicator lamp flashes.  
Misfiring that can damage the vehicle.  
—Drive to the nearest qualified workshop.  
—Have the engine and the exhaust system checked.  
There may be engine faults and fuel consumption may be higher if the indicator lamps are lit up or  
flashing.  
Introduction  
The functions and settings of the Infotainment system vary according to the country and equipment level.  
Before using the unit for the first time  
Please note the following points before using the Infotainment system for the first time so that you can make full use  
of the available functions and settings:  
—Observe the basic safety instructions (→ Introduction to the Infotainment system).  
—Reset the Infotainment system to its factory settings.  
—Find your favourite radio stations and store them to station buttons for quick access (→ Radio mode).  
—Use only suitable audio sources and data media (→ Media mode).  
—Use current map data for navigation.  
—Pair a mobile device to make calls using the telephone interface (→ Mobile phone interface).  
—Register at Volkswagen We Connect to use the respective services Operating Manual – Mobile online services.  
Other applicable documents  
In addition to this manual, please observe the following documents when using this Infotainment system and its  
components:  
—Owner's manual and any supplements in the vehicle wallet of your vehicle.  
—The operating manual for the mobile device or audio sources.  
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—The operating instructions for external data media and playback devices.  
—Instructions for any Infotainment system accessories installed retrospectively or additionally used.  
—Digital manual in the Infotainment system(if available).  
Safety information  
—Some functions may contain links to websites that are operated by third parties. Volkswagen AG does not assume  
ownership of the third-party websites that are reached via links and is not responsible for their content.  
—Some functions may contain information supplied by third parties. Volkswagen AG is not responsible for external  
information being correct, up-to-date and complete, or for any infringement of third-party rights.  
—The radio stations and the owners of the data media and audio sources are responsible for the content provided.  
—Mobile, GPS and radio signals can also be impaired by multi-storey car parks, garages, underpasses, tunnels, tall  
buildings, mountains, valleys, and other electrical devices such as battery chargers.  
—Films or metal-coated stickers on the antenna and windows can interfere with radio reception.  
—Read and follow the appropriate operating manuals of the respective manufacturer when using mobile devices,  
data media, external devices, external audio and media sources.  
WARNING  
The Infotainment system central computer is networked with the control units installed in the vehicle. Therefore,  
improper repair or improper removal and installation of the central computer increases the risk of accidents and  
injuries.  
● Never replace the central computer with a used central computer from end-of-life vehicles or from recycling  
sources.  
● Only have the central computer removed, installed or repaired by a qualified workshop. Volkswagen Commercial  
Vehicles recommends using a Volkswagen Commercial Vehicles dealership for this purpose.  
WARNING  
The factory-fitted radio with integrated hardware is networked with the control units installed in the vehicle.  
Therefore, improper repair or improper removal and installation of the radio increases the risk of accidents and  
injuries.  
● Never replace the radio with a used radio from end-of-life vehicles or from recycling sources.  
● Only have the radio removed, installed or repaired by a qualified workshop. Volkswagen Commercial Vehicles  
recommends using a Volkswagen Commercial Vehicles dealership for this purpose.  
WARNING  
Accidents and injuries can occur if the driver is distracted. Reading information on the screen, operating the  
Infotainment system, and connecting, inserting or removing data media or audio sources while the vehicle is in  
motion can distract you from the road and cause accidents.  
● Always drive carefully and responsibly.  
WARNING  
Unfavourable light conditions and a damaged or soiled screen may result in displays and information not being read  
or not being read correctly from the screen.  
● Displays and information on the screen must never cause you to take any safety risks. Always drive carefully and  
responsibly.  
WARNING  
If the volume is too high, you may not hear acoustic signals from outside the vehicle. Excess volume can also  
damage your hearing. This is the case even if you are only exposed to high volumes for short periods.  
● Select a volume setting that allows signals from outside the vehicle(such as emergency services sirens) to be  
easily heard at all times.  
WARNING  
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The volume level may suddenly change when you switch the audio or media source or connect a new source.  
● Reduce the volume before switching the audio or media source or connecting a new source.  
WARNING  
The following conditions can lead to situations where emergency calls, telephone calls and data transmission are  
not possible or are interrupted:  
● If your current location is in an area with no or insufficient mobile communications and GPS reception.  
● If you are in an area with sufficient mobile communications and GPS reception but the telecommunications  
provider's mobile network is out of order or is not available.  
● If the components in the vehicle required for emergency calls, telephone calls and data transmission are  
damaged, not working or do not have sufficient electrical power.  
● If the rechargeable battery of the mobile device is flat or has insufficient charge level.  
WARNING  
Radio stations can transmit catastrophe and danger warnings. The following conditions can prevent these warnings  
from being received or output:  
● If your current location is in an area with no or insufficient radio reception.  
● If you are in an area with adequate radio reception, but the frequency bands of the radio stations are subject to  
interference or are not available.  
● If the loudspeakers and the components required for radio reception in the vehicle are damaged, not working or  
do not have a sufficient power supply.  
WARNING  
In some countries and on some mobile networks, a call for assistance or an emergency call can be made only under  
the following conditions:  
● A mobile device with an unlocked SIM card and sufficient credit is connected to the mobile phone interface in the  
vehicle.  
● There is sufficient network coverage.  
WARNING  
The limit values for electromagnetic radiation in the vehicle may be exceeded and thus the health of the driver and  
vehicle occupants may be endangered when operating a mobile or wireless device without connection to an  
external aerial. This also applies to external aerials which have not been correctly installed.  
● Maintain a minimum distance of 20 centimetres between the aerial of a mobile device and an active medical  
implant, e.g. a pacemaker, as mobile devices may adversely affect their function.  
● Do not carry an operational mobile device close to or directly above an active medical implant, e.g. in a breast  
pocket.  
● Switch off mobile devices immediately if you suspect they may be interfering with an active medical implant or  
any other medical device.  
WARNING  
Mobile devices, external devices and accessories in the vehicle that are not properly secured or not secured at all can  
be flung though the vehicle interior and cause injuries if there is a sudden driving or braking manoeuvre, or in the  
event of an accident.  
● Secure any mobile devices and accessories outside the deployment zone of the airbags or stow them safely.  
● Arrange the wires for external devices and audio sources so that they do not obstruct the driver.  
WARNING  
Driving recommendations and traffic symbols displayed by the navigation system may differ from the current traffic  
situation.  
● Road signs, traffic signals, traffic regulations and local conditions have priority over the recommendations and  
displays provided by the navigation system.  
● Adapt your speed and driving style to suit visibility, weather, road and traffic conditions.  
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● Certain events can make the originally planned driving time and route to the destination considerably longer or  
make navigation there temporarily impossible, e.g. due to a road being closed.  
NOTICE  
The radiation produced by the mobile device when switched on may interfere with sensitive technical and medical  
equipment, possibly resulting in malfunction or damage to the equipment.  
● You must always switch off your mobile device in areas where special regulations apply and when the use of  
mobile devices is forbidden.  
NOTICE  
Setting the volume too high and playing tracks too loudly or with excess distortion can damage the speakers.  
● Select a volume setting that will not damage the speakers.  
Notes on use  
—The Infotainment system needs a few seconds for a complete system start and does not respond to inputs during  
this time. During system start-up, only the rear view camera image can be displayed.  
—The Infotainment system must start up completely before all displays are available and before it is possible to  
execute functions. The duration of a system start depends on the functional scope of the Infotainment system and  
can also take longer than usual particularly at low and high temperatures.  
—Observe the local regulations and legal requirements when using the Infotainment system and related accessories,  
such as a headset.  
—To ensure the Infotainment system works properly, it is important to make sure the system is switched on and  
that, where applicable, the correct date and time are set in the vehicle.  
—A missing function button on the screen does not constitute a fault in the unit, but is in line with the country-  
specific equipment.  
—Some of the functions and settings of the Infotainment system are available only when the vehicle is stationary. In  
some countries, the selector lever must additionally be in parking position P or neutral positionN. This is not a  
malfunction, but simply a legal requirement.  
—In some countries there may be restrictions on using Bluetooth® devices. Information is available from the local  
authorities.  
—Switch the ignition on before switching the Infotainment system back on if the 12-volt vehicle battery has been  
disconnected.  
—If settings are modified, displays on the screen may vary and the Infotainment system may behave differently from  
the description in this manual in some cases.  
—The Infotainment system switches off automatically when the engine is switched off and when the charge level of  
the 12-volt vehicle battery is low.  
—In some vehicles equipped with the Park Distance Control, the volume of the current audio source is automatically  
lowered when the reverse gear is engaged. It is possible to adjust the volume reduction.  
—Information on the included software and the licence conditions is stored underSettings Copyright.  
—If you sell your vehicle or loan it to somebody else, make sure that all the stored data, files and settings are deleted  
and that the SD card, external audio sources and data media are removed where applicable.  
—Some Infotainment system functions require an activeVolkswagen We Connect user account for the vehicle and an  
Internet connection. The data transfer may not be restricted when the functions are used.  
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Overview and controls  
Fig. 1 Overview: display and control unit on the 10-inch version(10”).  
1
2
3
4
5
6
7
8
Time.  
Status of privacy settings with number of possible notifications.  
Home button:  
.
Status display for seat heating and seat ventilation.  
Sensor field (Infotainment system on or off).  
Touch slider for temperature.  
Touch slider for volume.  
Views (the current view is highlighted).  
6
9
Temperature display (adjustment via  
).  
10 Scroll bar.  
11 Drop-down menu.  
12 Function buttons for main menus.  
13 Screen (touchscreen).  
14 Gesture control is switched on.  
You will find further information and tips on using the Infotainment system on (→ Introduction to the  
Infotainment system).  
3
Home button:  
388  
—Tap HOME to open the start screen.  
5
Sensor field (on or off)  
— Touch to switch the Infotainment system on or off manually.  
6
Touch slider for temperature  
Touch slider for the driver position and touch slider for the front passenger position.  
—Swipe left to reduce the temperature.  
—Swipe right to increase the temperature.  
7
Touch slider for volume  
— Swipe left to reduce the volume.  
—Swipe right to increase the volume.  
8
Views  
Some submenus and functions have several views with different content. The current view is highlighted.  
—Touch the highlighted area to change the view.  
—Swipe your finger to the left or to the right across the screen to switch between views.  
10  
Scroll bar  
Some menus and functions have further content above or below the current screen view.  
—Touch the scroll bar and pull it up or down to display the additional content.  
11  
Drop-down menu  
Further function buttons for functions and notifications can be found in the drop-down menu. You can configure the  
displayed functions (→ Introduction to the Infotainment system).  
—Tap and hold the highlighted area and pull it down to open the drop-down menu.  
12  
Function buttons for main menus  
The position of the function buttons can be configured (→ Introduction to the Infotainment system).  
—Tap the corresponding function button to open a main menu, e.g. for the mobile phone interface .  
13  
Screen  
The Infotainment system functions are operated via the screen. A detailed explanation of the different finger  
gestures is provided in the digital instructions.  
— Touch HOME  
Operation .  
Operating the Infotainment system  
Opening the instructions (if available)  
For some devices, a digital user guide for operating the Infotainment system is available in the system.  
Refer to the Infotainment system instructions for more information and tips on operation.  
— Touch HOME  
.
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Switching the Infotainment system on and off  
The Infotainment system will start up when the ignition is switched on if the Infotainment system was not switched  
off manually beforehand.  
The Infotainment system will start at the last selected volume setting provided this does not exceed the preselected  
maximum switch-on volume.  
The Infotainment system switches off automatically if you open the driver door when the ignition is inactive.  
If you switch on the Infotainment system manually when the ignition is inactive, it will switch off  
automatically after around 30 minutes without a user input.  
Home screen  
The absence of a tile is not an error, but corresponds with the country-specific equipment of your vehicle.  
The following main menus may be included as function buttons on the start screen:  
Background lighting.  
App-Connect.  
Apps.  
Assist systems.  
e-Manager.  
Vehicle.  
Help: here you will find further information on the functions and operation of the Infotainment system.  
Air conditioning.  
Sound.  
Navigation.  
Users, User management.  
Radio/Media.  
Legal.  
Settings.  
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Stationary air conditioning: Auxiliary heater.  
Telephone.  
Configuring the start screen  
You can configure the layout of the function buttons and also the views and displays on the start screen of the display  
and operating unit or have them positioned on the basis of factory layout templates.  
1. Tap and hold a function button until the function button is visibly highlighted.  
2. Drag the function button to your chosen position and release.  
Scrolling through lists, switching tracks  
Select your preferred function, setting or track on the touchscreen.  
Moving objects, adjusting the volume  
Move objects on the screen to adjust settings, e.g. for sliders, or to reposition parts of a menu.  
Personalise function buttons and views depending on equipment (→ Introduction to the Infotainment system).  
Zooming in and out on images and maps on the screen  
Recommendation: Use your thumb and forefinger.  
—Tap and hold the screen with two fingers at the same time.  
—To enlarge images and maps, move fingers slowly apart.  
—To minimise images and maps, move fingers slowly together.  
Personalising the Infotainment system  
Depending on the equipment, you can personalise the Infotainment system to permit faster access to favourite or  
frequently used functions.  
Adjusting the start screen  
1. Tap and hold a menu until it is highlighted on the screen.  
2. Drag the menu to your chosen position and release.  
Configuring tiles  
You can find tiles for accessing additional menus and functions on the Infotainment system views. Configure the tiles  
by removing or adding views.  
1. Tap and hold the tile until an additional window appears.  
2. Touch to open the configuration function.  
—Touch followed by your preferred template to add a new display with tiles. New tiles are created without  
functions.  
—Tap to remove a view containing tiles.  
3. Touch to close the configuration function.  
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4. To return to the view, touch or a free area on the screen.  
At least two tiles are always available. These cannot be removed. With some equipment levels, you can add  
two more tiles. In total, a maximum of four tiles can be displayed.  
Adapting tiles  
Adjust the tiles and the functions of the tiles displayed in the Infotainment system views to personalise the  
Infotainment system to suit your requirements.  
1. Tap and hold the tile until an additional window appears.  
2. Touch your preferred tile in order to add functions to it.  
3. Touch the desired function in the additional window. Various functions are available depending on the size of  
the tile.  
4. Select a tile and then touch to remove a function from that tile.  
5. To return to the view, touch or a free area on the screen.  
More functions are available for some tiles than are visible at first glance in the additional window. Swipe to  
the left or right in the additional window to see all functions.  
Adapting drop-down menus  
Personalise the drop-down menu in the Infotainment system for quicker access to your favourites or frequently used  
functions.  
1. Touch and hold the function until an additional window appears.  
2. Tap your chosen function in the additional window and hold it until the function is visibly highlighted.  
3. Drag the function to your chosen position and release.  
The active function is automatically removed from the drop-down menu and added to the additional window.  
More functions are available for the drop-down menu than are visible at first glance in the additional window.  
Swipe to the left or right in the additional window to see all functions.  
Opening the instructions (if available)  
Refer to the Infotainment system instructions for more information and tips on personalisation.  
—Tap HOME  
Adjustment.  
Settings (system, sound)  
The range of possible settings depends on the country, the device and the vehicle's equipment.  
Changing settings  
The meanings of the following symbols apply to all system and sound settings.  
Changes are automatically stored when a menu is closed.  
or  
The setting is selected and activated or switched on.  
or  
The setting is neither selected, deactivated nor switched off.  
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or  
Open the drop-down list.  
Increase the setting values.  
Decrease the setting values.  
Gradually back.  
Gradually forwards.  
Change setting values with the slider control(infinitely variable).  
System settings:  
The following functions, information and setup options may be available in the system settings:  
—Screen.  
—Time and date.  
—Language.  
—Additional keyboard languages.  
—Units.  
—Voice control.  
—Wi-Fi.  
—Data connection.  
—Mobile devices.  
—Reset to default settings.  
—System information.  
—Copyright.  
—Configuration assistant.  
Opening the system settings  
—Touch HOME Settings.  
Sound settings  
If an emergency call is automatically triggered, depending on the country, all sources of sound in the vehicle, e.g. the  
radio, are muted for the duration of the call.  
The following functions, information and setup options may be available in the sound settings:  
—Equalizer.  
—Position.  
—Volume.  
—Setup.  
Opening the sound settings  
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—Touch HOME Sound  
.
Adjusting the output volume of external audio sources  
If you need to increase the volume of an external audio source, reduce the volume of the Infotainment system  
beforehand.  
If the sound from the external audio source is too quiet, increase the output volume of the external audio source. If  
this is not sufficient, set the input volume to Medium or Loud.  
If the sound from the connected external audio source is too loud or distorted, lower the output volume on the  
external audio source. If this is not sufficient, set the input volume to Medium or Quiet.  
Cleaning the screen  
Observe this checklist when cleaning the screen:  
✓ The Infotainment System is switched off.  
✓ Use a clean, soft cloth that is moistened with water.  
OR: Use a special cleaning cloth available from a Volkswagen Commercial Vehicles dealership.  
✓ In the case of stubborn dirt:  
✓ Moisten dirt with only a little water and allow to soak in.  
✓ Carefully remove dirt with a clean, soft cloth.  
NOTICE  
If you clean the screen with the wrong cleaning agent or while it is dry, you may damage the screen.  
● Only exert light pressure.  
● Do not use aggressive or solvent-based cleaning products. These cleaning products can damage the unit and  
make the screen go blind.  
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Brands, licences, copyright law  
Brands and licences  
Certain terms in this manual are accompanied by the symbol ® or ™. These symbols are used to indicate trademarks  
and registered brands. However, the absence of these symbols does not constitute a waiver of the rights concerning  
any term.  
Other product names are registered trademarks of the respective legal owner.  
—Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby  
Laboratories.  
—Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of  
Dolby Laboratories.  
—All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at  
. All fees, content and features are subject to change. Satellite  
and steaming lineups may vary. SiriusXM, Pandora and all related logos are trademarks of Sirius XM Radio Inc. and  
its respective subsidiaries. All rights reserved.  
—HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For  
patents see http://dts.com/patents. HD Radio, Artist Experience, and the HD, HD Radio, and "ARC" logos are  
registered trademarks or trademarks of iBiquity Digital Corporation in the United States and/or other countries.  
—Android Auto™ is a certified trademark of Google Inc.  
—Apple CarPlay™ is a certified trademark of Apple Inc.  
—Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.  
—iPod®, iPad® and iPhone® are trademarks of Apple Inc.  
—MirrorLink® and the MirrorLink® logo are registered trademarks of Car Connectivity Consortium LLC.  
—MPEG-4 HE-AAC audio coding technology and patents are licensed from Fraunhofer IIS.  
—SD® and SDHC® are brands or registered brands of SD-3C LLC in the USA and other countries.  
—Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.  
—This product is subject to certain intellectual property rights and copyrights owned by the Microsoft Corporation.  
The use or distribution of this type of technology outside this product requires a licence from Microsoft or an  
authorised Microsoft company.  
Copyright law  
Audio and video files saved on data media and audio sources are normally subject to national and international  
copyright laws. Observe legal requirements.  
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Introduction to voice control  
Voice control allows you to perform certain functions by using voice commands.  
Types of voice control  
Depending on the language set in the Infotainment system, you can use one of the following types of voice control in  
the vehicle:  
—Command-based voice control(standard).  
—Enhanced voice control(offline or online).  
Seat-based voice control  
Voice control uses additional microphones to detect whether the driver or passenger is speaking. This enables you to  
access seat-related functions in the supported languages, e.g. switching on the seat heating.  
Does my vehicle have voice control?  
Voice control is available in your vehicle if there is a voice control button on the multifunction steering wheel or if  
your vehicle detects the activation word when you say it.  
Test the voice control function before driving to familiarise yourself with  
it.  
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Activation word  
The circular buffer in the Infotainment system checks the words spoken in the vehicle for the activation word. Voice  
control starts if the Infotainment system recognises the activation word. The circular buffer overwrites itself every  
15 seconds. The circular buffer is inactive when the activation word is switched off. It does not transmit data or  
words spoken in the vehicle.  
Switching the activation word on and off  
If the activation word is switched off, the voice control cannot be activated via the activation word.  
— Touch HOME  
Voice control Activation word.  
Saying and recognising the activation word  
Prerequisite  
✓ The Activation word is activated in the settings.  
Здравей Volkswagen.  
Olá Volkswagen.  
Bonjour Volkswagen.  
Ahoj Volkswagen.  
Hallo Volkswagen.  
Hej Volkswagen.  
Hola Volkswagen.  
Bonjour Volkswagen.  
Hei Volkswagen.  
Hello Volkswagen.  
Γεια σου Volkswagen.  
Ciao Volkswagen.  
ハロー Volkswagen.  
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Hola Volkswagen.  
Hallo Volkswagen.  
Hallo Volkswagen.  
Olá Volkswagen.  
Cześć Volkswagen.  
안녕 Volkswagen.  
Привет Volkswagen.  
Hej Volkswagen.  
Merhaba Volkswagen.  
Hello Volkswagen.  
Starting and stopping the voice control function  
Voice commands  
Voice control only recognises voice commands in the same language set in the Infotainment system.  
Observe the tips for successful voice commands:  
—Speak clearly and at a normal volume. Speak slightly louder at higher speeds.  
—Avoid over-emphasis and strong dialects.  
—Do not leave long pauses when speaking.  
—Avoid background noise of any kind.  
— Do not point the airflow from the vents towards the microphones or vehicle roof.  
Opening suggested voice commands  
— Touch HOME  
.
Depending on the content of the telephone book, it may be advisable to swap the order of the contact's  
forename and surname to ensure it is reliably recognised from the telephone book.  
Starting the voice control function  
Depending on the vehicle equipment, you can start voice control using different methods:  
—Starting with your voice: Say the activation word (→ Voice control).  
—Starting with the multifunction steering wheel: Press the voice control button  
.
In some cases, you can also start voice control on the connected mobile device by holding down the voice  
control button  
.
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Black with a blue background: Voice control is active and recognises the words spoken.  
Stopping the voice control function  
— Stopping with voice: Touch HOME  
General for suggested voice commands to end voice control.  
—Stopping with the multifunction steering wheel: Press the voice control button  
twice in quick succession.  
—Stopping automatically: Voice control ends automatically when you use Infotainment system functions, activate  
the parking system, receive an incoming phone call or the navigation system makes an announcement.  
Introduction  
In Radio mode, you can receive radio stations that are available on different frequency bands and also store your  
favourites to station keys for quick access.  
Available reception modes and frequency bands vary by equipment level and country. Frequency bands may be  
discontinued, switched off or no longer offered in some countries.  
Opening the RADIO menu  
—Touch HOME  
.
Opening the Setup menu  
—Touch HOME  
Radio.  
The radio stations are responsible for the content of the information  
sent.  
Additional electrical devices connected in the vehicle can interfere with radio reception and cause noises in  
the loudspeakers.  
Foil or metal-coated stickers attached to the windows may affect reception on vehicles with a window  
aerial.  
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Equipment specification and radio symbols  
Radio  
The range of functions available and possible reception modes and frequency bands vary by equipment level and  
country.  
—FM multiple tuner (diversity aerial).  
—Combined station list (FM/DAB frequency range).  
—Combination of FM and DAB stations in one list.  
—Combined preset list.  
—Combination of all stations stored to station buttons in one list.  
—36 station buttons as storage locations for favourites.  
—Station logos.  
—Aerial amplifier.  
—DAB/DAB+.  
—DAB slideshow.  
—Stationary images are transmitted parallel to the current broadcast.  
—Internet Radio.  
General symbols in radio mode  
AM  
Select an AM frequency band.  
FM  
Select an FM frequency band.  
FM/DAB  
Select an FM/DAB frequency band.  
DAB  
Select an DAB frequency band.  
Internet Radio  
Select Internet Radio reception mode.  
Select the previous station from the station list or  
the station stored on the previous station button.  
Select the next station from the station list or the  
station stored on the next station button.  
Display the station buttons.  
Stations already stored on a station button in a  
station list.  
TP  
Traffic news monitoring (TP) is activated.  
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No TP  
The selected traffic news station is not available.  
Tuning, selecting and storing stations  
AF off  
Automatic station tracking is switched off.  
RDS off  
The Radio Data System(RDS) is switched off.  
Symbols in the AM frequency band  
Display the AM station list.  
Update station list manually.  
Display the frequency band for selecting the AM frequency manually.  
Symbols in the FM/DAB frequency band  
Display the FM and DAB station list.  
Display the frequency band for selecting the FM frequency manually.  
This is only possible when the combined station list is switched off.  
No DAB reception.  
The DAB station supports Slideshow.  
Slideshow is not available for the DAB station.  
Symbols in Internet Radio mode  
Open full-text search.  
No Internet Radio reception.  
Display the last Internet Radio station listened to.  
Display the 100 most-heard Internet Radio stations.  
Display available Internet Radio podcasts.  
Display Internet Radio stations from the desired country.  
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Display Internet radio stations that broadcast their programmes in the desired language.  
Display Internet radio stations whose programmes belong to the desired genre.  
Display the station selection.  
Selecting a frequency band  
Before selecting a station, you first need to select a frequency band or reception mode. Different stations are  
available depending on the selected frequency band or reception mode.  
The available frequency bands and reception modes vary according to the equipment and country.  
1. Touch Source to open the list of frequency bands and reception modes.  
2. Select frequency band or reception mode:  
—AM.  
—FM/DAB.  
—FM.  
—DAB.  
—Internet Radio.  
—SiriusXM.  
Searching for and selecting a station  
You can select radio stations in various ways. The options available depend on the frequency band and reception  
mode.  
Selecting via frequency band(AM and FM)  
1. Display the frequency band.  
2. Touch the cursor, move on the frequency band and release at the desired frequency.  
OR: touch a point on the frequency band. The cursor will automatically go to the relevant frequency.  
The station is set at that particular frequency.  
Selecting from station list(AM and FM/DAB)  
The station list shows the currently available stations. Depending on the equipment, you may have to update the  
station list manually if you left the area after the station list was last accessed. The station list is usually updated  
automatically in the FM/DAB frequency band.  
1. Open the station list.  
2. Touch the required station.  
The selected station is set. For FM/DAB, the best reception mode is automatically selected according to the  
availability of the station.  
Searching for and filtering stations(Internet Radio)  
In Internet Radio mode, you can filter stations by category or use a full-text search to find stations.  
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1. Open the station selection.  
2. Select the category according to which the stations should be filtered.  
OR: touch to start the full-text search. The input line is displayed.  
3. Enter the name of the required station or your preferred category.  
The list of stations found is automatically updated as you type.  
4. Touch the required station.  
The selected station is set.  
SCAN Searching in SCAN mode(AM and FM/DAB)  
In SCAN mode, the stations of the frequency band are automatically set successively and played for around 5 seconds  
in each case.  
1. Touch SCAN to start SCAN mode.  
SCAN mode starts and the station currently set is shown in the display. ASCAN function button is displayed  
next to it.  
2. To select a station, touchSCAN.  
SCAN mode stops and the station is set.  
Storing stations to station buttons  
You can store up to 36 stations from different frequency bands and reception modes on station buttons as favourites.  
1. Set the required station.  
2. Call up the station buttons.  
3. Touch  
.
OR: Tap a pre-assigned station button and hold for around three seconds.  
OR: Tap and hold the station in the station list. The station buttons are displayed.  
4. Touch the station button.  
The station is stored to the selected station button.  
If a station has already been stored to the station button, that station will be removed from the station button and  
replaced by the new station.  
Online functions in radio mode  
Online functions in radio mode  
Depending on the equipment and country, the Infotainment system may have online functions in radio mode.  
The online functions in radio mode include, for example, Internet Radio.  
What you need in order to use online functions in radio mode:  
✓ We Connect or We Connect Plus is available in the vehicle.  
✓ You have an active We Connect user account.  
✓ The vehicle is assigned to your user account.  
✓ You have purchased a corresponding data plan for an Internet connection from theIn-Car-Shop or you have a data  
package on the SIM card of your mobile device and it is connected to your vehicle via a Wi-Fi hotspot.  
✓ For streaming services, you need to have an existing account with the respective provider.  
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Special functions in radio mode  
The special functions in radio mode listed below may not be available in all Infotainment systems depending on the  
equipment and country.  
You can activate and deactivate the special radio mode functions listed below in the radio mode settings (→ Radio  
mode).  
TP (Traffic Programme)  
The TP function monitors the messages from a set traffic news station and plays them back automatically in the  
current radio mode or media playback. It must be possible to receive a traffic news station for this purpose.  
Some stations that do not broadcast their own traffic news support the TP function using a link to a traffic news  
station (EON).  
In AM frequency band and in Media mode, the unit will automatically tune to a traffic news station in the background,  
if a traffic news station is available.  
If no traffic news station can be received,No TP is shown in the display. The unit will automatically search for an  
available traffic news station. As soon as a new traffic news station is available, the status on the display changes  
back to TP.  
Traffic news stations are not available in all countries.  
Switching the TP function on  
■ In radio or media mode, touch  
Radio and activate Traffic programme (TP).  
Other announcements  
In addition to the messages from the TP function, you can also receive other announcements from the radio stations  
in the DAB frequency range, for instance weather reports.  
You can activate this function in the radio mode settings.  
Automatic station change  
In the DAB frequency band, the best reception mode is selected automatically according to the availability of the  
station.  
If the reception of the selected station in the DAB frequency band is lost, the radio can automatically select this  
station or a similar station with the best reception quality in the FM frequency band, provided the station is available.  
You can activate this function in the radio mode settings.  
Changing to similar stations  
If the reception of a station deteriorates or is lost, the radio automatically switches to an alternative station, e.g. a  
neighbouring regional station, depending on station availability and reception quality.  
You can activate this function in the radio mode settings.  
Internet Radio  
Internet Radio is a reception mode for Internet radio stations and podcasts and is independent of AM, FM and DAB.  
As it is transmitted via the Internet, reception is not regionally restricted.  
Internet Radio is only available when the Infotainment system is connected to the internet (→ Radio – Internet  
Radio), Owner’s manual – Mobile online services. Costs may be incurred for data transmission from the Internet when  
using Internet Radio mode.  
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The Internet Radio functions vary according to the privacy settings in the vehicleOwner’s manual – Mobile  
online services.  
Station logos  
Station logos can be pre-installed in the Infotainment system for some frequency bands.  
The station logos are automatically assigned to the stations ifAutoselect station logos is activated in the settings.  
In Internet Radio mode, the Infotainment system accesses the station logos from an online database and assigns  
them automatically to the stations.  
Manually assigning station logos  
1. Touch  
Radio Station logos.  
2. Touch the station to which you wish to assign the station logo.  
3. Select the station logo.  
4. If required, repeat the process for other stations.  
5. End assignment of station logos by means of  
.
Introduction  
In media mode, you can playback media files from data media and streaming services via the Infotainment system.  
With some equipment levels, the following data media may be used:  
—USB storage device, e.g. USB flash drive.  
—Bluetooth device, e.g. mobile device.  
With some equipment levels, the following types of media files may be played back:  
—Audio data, e.g. music.  
—Video files.  
Opening the MEDIA menu  
—Touch HOME  
.
Opening the Setup menu  
—Touch HOME  
Media.  
Restrictions and information on data media  
Dirty, overheated and damaged data media may become unusable. Please observe the manufacturer's instructions.  
Quality differences in data media from different manufacturers may cause malfunctions in the media playback.  
If a data storage device is incorrectly configured, this may result in the data storage device not being readable.  
Storage volumes, state of use(copy and deletion processes), file system, folder structure and the volumes of data  
stored may increase the reading time of data media.  
Playlists only specify one playback order and refer to the location of the media files within the folder structure. No  
media files are stored in a playlist. To play a playlist, the media files must be stored in the locations on the data  
medium that are referenced by the playlist.  
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No liability can be accepted for damaged, changed or lost files on data  
media.  
Equipment features and media symbols  
Audio, media, connectivity  
—Media playback and control via Bluetooth.  
—Audio playback in the following formats:  
—AAC.  
—ALAC.  
—AVI.  
—FLAC.  
—MP3.  
—MP4.  
—WMA.  
—Video playback in the following formats:  
—MPEG-1 and MPEG-2(.mpg, .mpeg).  
—ISO MPEG4; Xvid(.avi).  
—ISO MPEG4 H.264(.mp4, .m4v, .mov).  
—Windows Media Video 9(.wmv, .asf).  
—Cross-device playlists.  
—Cross-source media database:  
—The data of all media sources connected to the Infotainment system are stored in a media database.  
—Media streaming (online).  
—Media search.  
Symbols for media sources  
Select My media as the media source. You can select connected USB devices underMy media.  
Select a device connected via Bluetooth as the media source.  
Set up available streaming services.  
Any streaming services already set up are shown in the list of media sources with their own logo.  
General symbols in Media mode  
Start playback.  
Pause playback.  
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Go to previous track.  
Go to the next track.  
Repeat current track.  
Repeats all tracks.  
Activate random playback sequence.  
Display favourites list.  
Return to the media source in the higher level folder.  
Symbols for categories and groups of media files  
Music tracks.  
Videos.  
Playlists.  
Albums or compilations.  
Artists.  
Genre.  
Podcasts.  
Audiobooks.  
Symbols for video playback  
Playback videos in full screen mode.  
Minimise playback.  
Selecting and playing a media source  
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Select media source  
1. If you wish to play back from an external media source, connect the external media source.  
2. Select the connected media source that is to be used for playback.  
Playing audio and video files  
You must connect and select a media source before playing media files.  
You can search for and playback media files from an available media source in a variety of ways.  
Searching in the folder structure  
All media files from USB devices are filtered by category e.g. artist. This category view is always shown inMy media.  
The traditional order structure of the individual USB data media can also be found under My media.  
1. Display the folder structure.  
The folder structure of the selected media source is shown. IfMy media is selected, categories(e.g. music) and  
connected media sources are shown first.  
2. Search the folder structure for the required track.  
OR: touch to start the full-text search. The input line is displayed.  
3. Enter the name of the required track.  
The list of tracks found updates automatically during the input.  
4. Touch the desired track.  
If the selection is in a folder on a media source when playback starts, the media files in that folder will be added  
to the playback.  
When a playlist is played back, all the available tracks in the playlist are added to the playback.  
5. Close the selection with .  
Selecting favourites  
Individual tracks, albums, artists and genres can be stored for playback under favourites .  
1. Touch to open the favourites list.  
2. Touch the desired favourite.  
Depending on which favourite you select, all the tracks belonging to the favourite are added to the playlist.  
Saving favourites  
Only media files that are displayed inMy media in the folders Music and Video can be stored as favourites. You can  
save individual tracks, albums, artists and genres as favourites.  
1. Start playback of your chosen track.  
2. Touch  
3. Touch  
.
.
OR: Tap a pre-assigned favourites space and hold for around three seconds.  
4. Choose from the selection list:  
—Track.  
—Albums.  
—Artists.  
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—Genres.  
—Playlists.  
The selection is saved to the selected favourites space as a favourite. If the favourites space is already used, the  
previously saved favourite will be overwritten.  
The selection options in the selection list depend on the data assigned to the media file. If, e.g. no genre is given for a  
music file, the genre cannot be stored as a favourite.  
If a video file is currently playing, only that video can be saved as a favourite.  
Setting up streaming services  
With some equipment levels and in some countries, you can use streaming services directly via the Infotainment  
system. The system has to be connected to the Internet before you use streaming services.  
1. Select Media Streaming as the media source.  
A list of available streaming services is shown.  
2. Select the required streaming service.  
An input field for entering the login data is displayed.  
3. Enter and confirm the login data of the required user account.  
The streaming service is added to the list of media sources as a new function button.  
You may need to sign into the streaming service again if you make any changes, for instance to your privacy  
settings.  
Online functions in media mode  
Streaming services  
Depending on equipment and country, you can also use streaming services.  
Prerequisites for using these streaming services  
✓ Volkswagen We Connect or Volkswagen We Connect Plus is available in the vehicle.  
✓ You have an active Volkswagen We Connect user account.  
✓ The vehicle is assigned to your user account.  
✓ You have purchased a corresponding data plan fromIn-Car-Shop or you have data volume on the SIM card of your  
mobile device and are connected to the vehicle via Wi-Fi hotspot.  
✓ You have a user account with the respective streaming service.  
Streaming services, e. g. Apple Music and TIDAL, can only be activated and deactivated together, even if they  
are listed individually in the menu Owner’s manual – Mobile online services.  
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Entertainment playback via the Infotainment system  
Video mode  
In video mode, the Infotainment system display can play a video from a data medium or a streaming service  
(→ Media mode). The video soundtrack is played on the vehicle loudspeakers.  
A stable Internet connection is required for playback via a streaming service. Costs may be charged by the mobile  
operator.  
The video image is displayed only when the vehicle is stationary. When the vehicle is in motion, the Infotainment  
system display is switched off. You will still hear the video audio.  
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Introduction  
The current vehicle position is determined by means of a global satellite system. All measured values and any traffic  
reports are compared with the available map material in order to enable optimal navigation to the destination.  
The navigation is operated on the screen.  
Acoustic navigation announcements and graphic representations guide the user to the destination.  
Depending on the country, some Infotainment system functions can no longer be selected when the vehicle is  
travelling above a certain speed. This is not a malfunction, but simply a legal requirement.  
WARNING  
Configure settings and enter destinations and changes for navigation only when the vehicle is stationary.  
If a turn is missed during a route guidance, the navigation may recalculate the  
route.  
The quality of the navigation recommendations depends on the navigation data available and any reported  
traffic problems.  
TMC traffic reports are only played on the Infotainment system if theVolkswagen We Connect service is  
activated.  
Navigation announcements  
Navigation announcements are acoustic driving directions for the route currently travelled.  
The type and frequency of navigation announcements depends on the settings and the driving situation, e.g.  
motorway driving.  
A navigation announcement informing you that you have reached your destination area is played if the exact  
destination cannot be reached, e.g. because it is located in an area with no digital mapping. In addition, information  
about the direction and distance to the destination is shown on the screen.  
During dynamic route guidance, you receive information about reported traffic disruptions on the route. An additional  
navigation announcement is given if the route is recalculated due to a traffic disruption or changed driving style  
(→ Navigation).  
The volume of a navigation announcement can be adjusted or muted while the announcement is playing. All other  
navigation announcements will be at this volume setting or will be muted.  
Navigation announcements are not output when the Infotainment system is  
muted.  
Limitations of the navigation function  
If the Infotainment system cannot receive any data from GPS satellites, e.g. in a tunnel, navigation can still continue  
using the vehicle sensors.  
In areas that are not or only partially digitised in the Infotainment system's memory, the Infotainment system also  
tries to enable route guidance.  
If navigation data are unavailable or incomplete, the navigation system may be unable to determine the exact vehicle  
position. As a result, the navigation may not be as exact as usual.  
Road layouts are subject to continuous change, e.g. due to road works. If the navigation data is out of date, errors or  
inaccuracies may occur during route guidance.  
Navigation map control  
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To obtain the optimum view, you can also operate the navigation map using enhanced finger movements.  
Moving the navigation map  
Recommendation: Use your forefinger.  
— Use your finger to move the navigation map.  
Zooming in on the map view  
Recommendation: Use your forefinger.  
—Touch the map twice to zoom in on a particular position.  
Zooming out from the map view  
Recommendation: Use your forefinger and middle finger.  
—Tap the map twice with two fingers to zoom out from a particular position.  
Zooming into and out of the map view  
Recommendation: Use your forefinger.  
1. Tap and hold the map twice in quick succession.  
2. To zoom out of the map view, move your finger up. To zoom in the map view, move your finger down.  
Zooming into and out of the map view  
Recommendation: Use your thumb and forefinger.  
—Tap and hold the map with two fingers at the same time.  
—To zoom out of the map view, move your fingers toward each other.  
—To zoom in the map view, slowly move your fingers away from each other.  
Tilting the map view  
Recommendation: Use your forefinger and middle finger.  
—Tap and hold the map with two fingers horizontal to each other at the same time.  
—Move your fingers up to tilt the map view forward.  
—To tilt the map view back, move your fingers down.  
Rotating the map view  
Recommendation: Use your thumb and forefinger.  
1. Tap and hold the map with two fingers at the same time.  
2. To rotate the map view, turn your fingers clockwise or anticlockwise.  
Saved data  
The Infotainment system stores certain data, e.g. frequently driven routes, to enable you to enter destinations quickly  
and to optimise route guidance.  
Deleting saved data  
1. Touch  
Basic functions Delete usage pattern.  
2. Touch confirmation to delete.  
Navigation equipment and symbols  
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Navigation  
The navigation functions vary according to the equipment level and country.  
Equipment  
—Destination input and route calculation.  
—Simultaneous display of two navigation maps(screen and instrument cluster).  
—Online map update.  
—Personal destinations.  
—3D City Maps.  
—Online Traffic Information.  
Map symbols  
The function buttons and displays depend on the settings and the current driving situation.  
Symbols for traffic announcements and POIs, e.g. petrol stations, are displayed on the map if such data are available  
to the navigation system (→ Navigation).  
Current position.  
Display further options for route guidance.  
Displays the navigation map.  
Open stored addresses(contact list on the connected mobile telephone).  
Open the settings.  
Display additional window with further options.  
Display additional window with route options.  
Fully automatic map mode(align to direction of travel, position, zoom, tilt).  
Aligns the map to north.  
Display map scale.  
Display destination storage.  
Symbols in the additional window  
—Touch to open the additional window.  
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Route options and information on current route guidance.  
Repeat the previous navigation announcement.  
Volume for navigation announcements.  
Other symbols  
Step-by-step destination entry for a particular address.  
Route plan symbols  
Current position.  
Destination of the current route guidance.  
End the current route guidance.  
Close the route plan.  
POI symbols  
POIs are displayed on the map when navigation data is available.  
To start route guidance, touch the desired POI (→ Navigation).  
E-charging station.  
Filling station.  
Car park.  
Tourist information.  
Train station.  
Bank.  
Restaurant.  
Navigation data  
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Setting up a favourite POIs category  
The system shows various POIs, e.g. petrol stations, via the quick selection symbol in the destination entry field, on  
the route plan and on the map. You can set priorities for the display of these symbols in  
Favourite POI categories. The system also learns your favourite categories automatically.  
Basic function settings  
Traffic reports  
Traffic reports displayed on the map when navigation data is available (→ Navigation).  
To open an additional window with further details, touch a traffic announcement (→ Navigation).  
Traffic jam.  
Accident.  
Ice.  
Road closed.  
Risk of skidding.  
Danger.  
Road works.  
Strong winds.  
The Infotainment system has an internal navigation data memory. Depending on the country, the required navigation  
data is already pre-installed.  
The Infotainment system always requires up-to-date navigation data for you to use route guidance correctly and  
make full use of the functions offered.  
NOTICE  
If you use obsolete data, you may have problems with navigation. Current routes cannot be determined or route  
guidance leads to the wrong destination.  
● Always keep navigation data up-to-date.  
Updating navigation data online  
Depending on equipment and country, it may be possible to update navigation data online.  
Navigation data for regions where you frequently drive are automatically updated in the background provided there is  
an Internet connection and privacy settings allow it Owner's Manual – Volkswagen We Connect.  
—Navigation data is automatically updated while the ignition is switched on.  
The automatic update of navigation data depends on the privacy settings. No update is carried out in  
“Maximum privacy” mode.  
Updating navigation data manually  
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Current navigation data for larger regions, such as Western Europe, can be downloaded from the internet at  
“” and stored on a suitable USB data medium available commercially. If you switch off the  
Infotainment system, installation will be interrupted and will automatically continue once the unit is switched on  
again.  
1. Download the navigation data and save on a USB data storage device.  
2. Switch on the vehicle's ignition.  
3. Connect the USB data storage device to the Infotainment system while the vehicle is not in motion.  
The navigation data for regions that are currently frequently travelled are automatically updated in the  
background.  
Leave the USB storage device connected to the Infotainment system for a few days until the navigation data  
has been completely downloaded and installed. Installation takes place automatically in the background while  
driving. Otherwise the update procedure will be cancelled. If you remove the data medium and drive to a new  
region in offline mode, the navigation data will not be updated as the USB data medium is not installed or  
connected to the Internet.  
—Touch HOME  
System information to display the map data version.  
Starting route guidance  
Various functions for inputting destinations are available according to the country and equipment level.  
You will find further information on the symbols on the Infotainment system screen on (→ Navigation).  
You can narrow down your search by adding certain suggestions to the results list, e.g. “nearby”.  
The various functions for entering destinations are found in the main navigation menu.  
Opening the navigation main menu  
— Touch HOME  
.
Opening the Setup menu  
— Touch HOME  
.
Entering an address  
Start route guidance by entering an address. The navigation system suggests known destinations while you are  
typing an entry. You can also enter a new, unknown address for route guidance.  
Selecting a destination and starting navigation  
1. Touch  
OR: Touch  
2. Enter the address of the destination and select the desired destination.  
3. Touch  
OR: Touch Start.  
Quick start  
.
.
.
1. Touch  
.
2. Enter the address then tap and hold your chosen destination for a few seconds.  
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Enter the destination as accurately as possible. If you make a mistake when entering the destination, route  
guidance will not be possible or you may be navigated to the wrong destination.  
Suggested destinations  
The navigation system uses stored data such as last and learned destinations, favourites, and home and work  
addresses in order to provide route guidance.  
Selecting a destination and starting navigation  
1. Tap  
Suggested destinations.  
2. Select the required destination.  
Route guidance starts automatically.  
Last destinations  
The navigation system stores up to 25 destinations that you have driven to last in order to make them available for  
route guidance. A new destination automatically overwrites the oldest destination.  
Selecting a destination and starting navigation  
1. Touch  
2. Touch the desired destination.  
3. Touch  
OR: Touch Start.  
Quick start  
Last destinations.  
.
1. Touch  
Last destinations.  
2. Tap and hold your chosen destination for a few seconds.  
Favourite destinations  
Save up to 50 destinations as favourites.  
Saving a destination as a favourite  
—Touch in the additional window during destination input.  
Selecting a destination and starting navigation  
1. Touch  
2. Touch the desired destination.  
3. Touch  
OR: Touch Start.  
Quick start  
Favourites.  
.
1. Touch  
Favourites.  
2. Tap and hold your chosen destination for a few seconds.  
Traffic information  
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Selecting on the map  
The navigation map contains active areas at many points which are suitable for destination input. Touch your chosen  
position or location on the map to enter a destination. If map data is available at this point, you can start route  
guidance.  
Destination inputs via the navigation map depends on the data status and is not possible for all positions.  
Use offroad navigation to enter a destination with no known data.  
Offroad navigation  
Offroad navigation calculates routes to selected destination points with no known data. If a destination point is not  
on known roads or positioning data, the navigation system will calculate the route up to the nearest point on the  
known roads and then complete the route up to the destination point by a direct connection.  
To start offroad navigation, touch a free area for which there is no positioning data.  
Starting navigation  
1. Touch  
.
2. Move the map view until the desired position can be selected. The navigation map can be operated by extended  
touch gestures (→ Navigation).  
3. Tap your chosen destination or any point on the map without positioning data.  
4. Touch  
.
OR: Touch Start.  
Using a contact’s address data  
Start route guidance using stored address data for a contact. Stored contacts without address data cannot be used  
for route guidance.  
Starting navigation  
1. Touch  
2. Tap your chosen contact and address data.  
3. Touch  
.
.
OR: Touch Start.  
NOTICE  
If the address data for one of your contacts is obsolete, the route guidance will still take you to the stored address.  
Ensure that your contacts’ addresses are up-to-date.  
Depending on equipment, it is not always possible to receive traffic information in all Infotainment systems and in  
every market.  
The Infotainment system automatically receives detailed traffic information when connected to the Internet. This  
information is indicated by symbols and colouring of the road network on the map.  
The reception of traffic information varies according to your privacy settings. In the Maximum privacy settings  
mode, no traffic information is received.  
Traffic reports  
Traffic announcements, e.g. about traffic jams, are shown as symbols on the navigation map (→ Navigation).  
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When route guidance is active, traffic reports that are on the current route are displayed in the route plan. You can  
bypass these traffic reports (→ Navigation).  
Local warnings, e.g. bad weather alerts, may be shown as pop-up messages on the Infotainment  
system.  
Traffic flow display  
The traffic flow is shown on the navigation map for all traffic reports by means of coloured areas on the road  
network.  
Orange  
Slow-moving traffic.  
Red  
Traffic jam.  
Functional descriptions  
Route details  
The route plan contains information on all events, e.g. stopovers, your destination and suggested destinations, if the  
navigation system can access this data.  
When you touch an event, an additional window opens with further options. The options available depend on the  
event and the current settings (→ Navigation).  
Opening and closing the route plan  
—Touch the route plan to open it.  
—Touch to close the route plan.  
—Tap next to the destination on the route plan to stop route guidance to the destination or stopover.  
Editing route guidance  
To edit route guidance, move the stopovers or the destination to the route plan.  
1. Tap and hold your chosen destination until it is highlighted on the screen.  
2. Move the destination into your chosen position and release it.  
The route will be recalculated.  
Bypassing traffic incidents  
The route plan displays reports on current traffic incidents if such data are available to the navigation system. Bypass  
traffic reports by editing the route plan (→ Navigation).  
1. Touch the traffic announcement.  
2. Touch Bypass.  
The route will be recalculated.  
You can only bypass traffic disruption once per route in this  
way.  
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Additional window  
You can tap on the items on a route plan to open an additional window showing further options relating to the items.  
These options depend on which item you tap.  
Closing the additional window  
1. Touch a free area outside the additional window.  
Functions in the additional window:  
Display on map Display the selection on the map.  
Add stopover Add a stopover to the route guidance.  
Direct route Start direct route guidance.  
Delete Delete stopover from route guidance.  
Bypass Bypass traffic disruption. The route will be recalculated.  
Stopping route guidance End the current route guidance.  
Learning usage patterns  
As you drive, the navigation system saves the routes followed and destinations reached in order to create suggested  
destinations automatically. Destinations are learned depending on the time of day and the day of the week.  
The navigation system can suggest learned routes. Touch to display the suggested routes.  
Route guidance begins when one of the suggested routes is selected.  
The route guidance follows the selected route until the vehicle deviates from it. The route is recalculated and will  
guide you back to the selected route via a direct alternative.  
Route guidance takes account of any relevant traffic disruption. Relevant traffic disruption will be avoided if an  
alternative route is available and the navigation system can access the data.  
If you drive an already learned route when route guidance is inactive, the destination will be transferred to the route  
plan. It is not necessary to actively start route guidance to the learned destination. Warnings may be given about  
traffic disruptions.  
An estimated arrival time is displayed.  
You can activate or deactivate the function at any time.  
Activating and deactivating “Learn usage patterns”  
Tap  
Basic function settings to open the settings.  
— To activate or deactivate the function, touchLearn usage pattern.  
—To delete saved data, touchDelete usage pattern.  
Introduction  
You can connect your mobile phone to the Infotainment System via the mobile phone interface and control the phone  
functions via the Infotainment System. The audio is relayed via the vehicle loudspeakers.  
You can connect up to two mobile devices to the Infotainment system at the same time. Only one device will be  
active and can be used to make calls. The second connected device can accept calls via the Infotainment system and  
be used for playing back media.  
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High speeds, poor weather and poor road conditions, loud noise levels(also outside the vehicle)and also network  
quality may impair telephone calls in the vehicle.  
The mobile phone interface may be fitted with an aerial amplifier to enhance the reception quality of the mobile  
device.  
Devices, e.g. mobile phones, only need to be paired once. You can then reconnect the device to the  
Infotainment system via Bluetooth at any time without having to pair the device again.  
Opening the mobile phone interface menu  
— Touch HOME  
.
Equipment and symbols of the mobile phone interface  
The specified equipment features and symbols are not available in all markets and for all Infotainment systems.  
Equipment features  
—Hands-free function.  
—Use up to two mobile devices simultaneously.  
—Phone book with a maximum of 5,000 contact entries.  
—Text message functions via Bluetooth:  
—Read text messages.  
—Write text messages (including templates).  
—Have text messages read out loud.  
—Message history.  
—Email functions via Bluetooth:  
—Read emails.  
—Write emails.  
—Bluetooth and Wi-Fi device pairing via NFC.  
—Convenience telephony.  
—Connection to wireless charging.  
—Connection to the microphone integrated in the vehicle.  
Main menu symbols  
The appearance of the symbols may differ depending on the Infotainment system.  
Contacts.  
Call lists for incoming and outgoing calls.  
Dial a phone number.  
Text messages (SMS and email).  
Setup of mobile phone interface.  
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If two or more mobile telephones are connected, select the active device.  
Symbols for telephone calls  
The appearance of the symbols may differ depending on the Infotainment system.  
Make and display a call.  
End or reject a call.  
Open the contact list.  
Dial a phone number.  
Mute the hands-free system.  
Hold a call.  
Start a conference call.  
Make an emergency call.  
Mailbox.  
Get help in the event of a breakdown.  
Obtain information about the Volkswagen brand and about selected value-added services relating to traffic and  
travel.  
Symbols in the contact window  
—Touch  
to open the contact window.  
Input to search for contacts.  
Open favourites.  
Edit favourites.  
Add favourites.  
Remove favourites.  
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Opening the phone book.  
Call list symbols  
—Touch to open the call lists.  
Incoming call.  
Outgoing call.  
Missed call.  
Telephone number (company).  
Telephone number (private).  
Mobile telephone number.  
Fax (company).  
Fax (private).  
Message symbols  
The appearance of the symbols may differ depending on the Infotainment system.  
—Touch to open the text messages.  
Areas where special regulations apply  
Switch off the mobile device and mobile phone interface in areas with a risk of explosion. These areas are not always  
clearly signposted.  
This includes, for example:  
—Areas immediately around chemical pipelines and tanks.  
—Lower decks of ships and ferries.  
—The area around vehicles which run on liquid gas, for example propane or butane.  
—Places where there are chemicals or particles such as flour, dust and metal powder in the air.  
—All other places where the engine must be stopped or the mobile telephone switched off.  
WARNING  
Switch off the mobile device and mobile phone interface in areas where there is an explosion hazard!  
NOTICE  
Your mobile device must always be switched off in areas where special regulations apply and when the use of  
mobile devices is forbidden. The radiation produced by the mobile device when switched on may interfere with  
sensitive technical and medical equipment, possibly resulting in malfunction or damage to the equipment.  
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Pairing, connecting and managing  
Connect a mobile device with telephone function to the Infotainment system in order to use the mobile phone  
interface functions. The mobile device must be paired with the Infotainment system when the initial connection is  
established. During this process, a user profile is automatically saved in the Infotainment system.  
This pairing procedure can take a few minutes. Available functions depend on the mobile telephone used and its  
operating system.  
Pairing the mobile device  
Prerequisites for pairing:  
✓ Bluetooth is activated on the mobile device.  
✓ Bluetooth is activated on the Infotainment system.  
1. On the mobile device, call up the list of available Bluetooth devices and select the device name of the  
Infotainment system.  
2. Observe the messages on the mobile device and Infotainment system and confirm as required.  
If pairing was successful, the data from the mobile device will be stored in the user profile.  
3. Optional: confirm the message for the data transfer on the mobile device.  
WARNING  
Carrying out the pairing while driving may cause accidents or injuries.  
● Only ever pair devices when the vehicle is stationary.  
When some mobile devices are paired, a PIN is shown on the display of the mobile device. Enter this PIN into  
the Infotainment system to complete the pairing process.  
Bluetooth pairing via NFC  
NFC is not available in all countries and vehicle models. Depending on the vehicle equipment, NFC is not available in  
every vehicle with a wireless charging function.  
Prerequisites for one-off pairing:  
✓ NFC technology and a wireless charging pad are installed in the vehicle.  
✓ NFC is activated in the mobile device.  
1. Touch  
Settings Select mobile telephone.  
2. Unlock the mobile device.  
3. Place the mobile telephone correctly on the wireless charging pad.  
4. Continue and confirm Bluetooth pairing as indicated on the mobile device and on the Infotainment system.  
The mobile device is paired with the Infotainment system.  
The wireless charging function is deactivated while the Infotainment system is in theKnown mobile phones  
menu. The wireless charging function will be reactivated when you leave the menu.  
Managing connections  
Prerequisites:  
✓ The mobile device is paired and connected.  
✓ Bluetooth is activated on the mobile device.  
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1. Touch HOME  
Mobile devices.  
2. Touch to select the technology you wish to use for the connection.  
Active and passive connection  
At least one mobile device must be connected to the Infotainment system in order to use the mobile phone interface  
functions. You can switch between an active and a passive connection when multiple mobile devices are connected  
to the Infotainment system. In order to use the mobile phone interface with the desired mobile device, an active  
connection to the Infotainment system must be established.  
Difference between the connection types  
Active  
The mobile device is paired and connected. Mobile phone interface functions are carried out using the data  
from this mobile device.  
Passive  
The mobile device is paired and connected. Only incoming calls can be accepted via the mobile phone interface.  
Other functions are not available.  
Paired mobile devices are stored in the Infotainment system even if they are not currently connected.  
Switching connection type (passive to active)  
Prerequisite: several mobile devices are connected simultaneously with the Infotainment system.  
1. Touch . The mobile device with an active connection is highlighted.  
2. Touch the designation of the desired mobile device. Other mobile devices are automatically passively  
connected.  
User profiles  
An individual user profile is automatically created for each paired mobile device. The data from the mobile device  
(e.g. contact data) are stored in the user profile. A maximum of 10 user profiles can be stored in the Infotainment  
system simultaneously.  
Deleting a user profile  
1. Touch  
Settings.  
The user profiles are located underSelect mobile telephone or Mobile devices.  
2. Select the required user profile and touch to delete.  
Types of mobile phone interface  
The following types of mobile phone interface may be present in the vehicle, depending on the equipment and the  
country:  
—Basic mobile phone interface.  
—Comfort mobile phone interface.  
Basic mobile phone interface  
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The mobile phone interface uses the HFP Bluetooth profile for data transfer. It enables the use of telephone functions  
via the Infotainment System and playback via the vehicle loudspeakers.  
Comfort mobile phone interface  
The Comfort mobile phone interface uses the HFP Bluetooth profile in the same way as the basic mobile phone  
interface.  
The Comfort mobile phone interface may be equipped with a wireless charging function.  
To use the functions of the wireless charging function, you must correctly place a suitable mobile device in the  
storage compartment. Depending on the equipment, the mobile device may be connected to the vehicle aerial. This  
improves the reception and call quality.  
Making phone calls and sending messages  
Opening the mobile phone interface  
— Touch HOME  
.
Using a telephone  
Select a telephone number to start the call. Various functions are available for selecting a telephone number.  
Using contact details  
If there are several phone numbers for each contact, you must select the desired phone number.  
— Touch  
Touch  
and enter the contact data you are looking for. Touch the contact in the list to start the call.  
Favourites. Touch the contact in the list to start the call.  
Touch  
All. Touch the contact in the list to start the call.  
Use call list  
The mobile phone interface stores incoming and outgoing calls in the call list. Frequently used phone numbers are  
stored as favourites. Start calls via the call list.  
—Touch  
OR: Touch  
All. Touch a number in the list to start the call.  
Missed. Touch a number in the list to start the call.  
Favourites. Touch a contact to start the call.  
OR: Touch  
Entering a telephone number manually  
1. Touch and enter a telephone number.  
2. Touch to start the call.  
While you are entering a phone number, contacts that match the number will appear on the Infotainment  
system display.  
Sending text messages  
Depending on the mobile telephone and the Infotainment system used, you can send and receive text messages and  
emails via the mobile phone interface.  
Switching between text messages and email  
To send text messages or emails, activate the corresponding option at the top left of the screen. The active option is  
displayed on the screen, e.g. Text message.  
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1. Touch  
.
2. Touch the desired option.  
Sending an SMS  
1. Touch  
New message and type the message on the screen.  
2. Touch OK followed by one or more contacts in the list. If necessary, you can use the Search function to find a  
contact.  
Sending an email  
1. Touch  
New message and type the message on the screen.  
2. Touch OK followed by one or more contacts in the list. If necessary, you can use the Search function to find a  
contact.  
Telephone book, favourites and speed dial buttons  
Phone book  
When first pairing a mobile device with the Infotainment system, the phone book is stored in the Infotainment  
system. It may be necessary to confirm transfer on the mobile device.  
The phone book is updated every time you connect. The phone book that is still available can be used during the  
update.  
If conference calls are supported, you can open the phone book during a call and add another person.  
If an image is stored for a contact, this can also be displayed in the list next to the entry.  
Favourites and speed dial keys  
A speed dial key can be assigned with a favourite from the phone book. If an image is stored in the entry, it will be  
shown on the speed dial key.  
Speed dial keys must be assigned manually and are then allocated to a user profile.  
Assigning speed dial keys  
1. Touch  
.
2. Touch a contact from the telephone book. If multiple phone numbers are stored for the contact, touch the  
number from the list.  
Editing speed dial keys  
1. Tap and hold a speed dial key until the phone book opens.  
2. Touch a new contact from the phone book. If multiple phone numbers are stored for the contact, touch the  
number from the list.  
Calling a favourite  
—Touch an assigned speed dial key.  
Favourites are not updated automatically. If the telephone number of a contact should change, the speed dial  
key must be assigned again.  
Deleting favourites from the speed dial button  
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1. Touch  
.
Introduction to the topic  
Some Infotainment systems can be used as a Wi-Fi hotspot for online access for up to eight Wi-Fi devices.  
Some Infotainment systems can use the Wi-Fi hotspot of an external Wi-Fi device(Wi-Fi client) (→ Wi-Fi hotspot –  
Wi-Fi client).  
You need a data connection in order to connect to the Internet and use services such as VolkswagenWe Connect.  
The Wi-Fi hotspot function is not available in all countries or vehicles.  
The Wi-Fi connection is encrypted using WPA2 protection by default for security reasons.  
Volkswagen Commercial Vehicles recommends always using WPA2 encryption. Observe country-specific  
requirements.  
The necessary data transfer may be subject to charge. Due to the potentially high data usage, Volkswagen  
Commercial Vehicles recommends using a mobile telephone tariff which includes a flat rate for data. For  
more information contact your mobile telephone provider.  
Depending on your mobile telephone tariff, additional costs(e.g. for roaming) may be charged for  
downloading and using online data bundles, especially if you use these services abroad.  
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Setting up a data connection  
Wi-Fi  
—Wi-Fi in accordance with IEEE 802.11 a/b/g/n/ac.  
—Transfer in 2.4 GHz and 5 GHz.  
—Three Wi-Fi modes simultaneously:  
—Tethering (2.4 GHz or 5 GHz).  
—2.4 GHz access point.  
—5 GHz access point.  
—Wi-Fi aerial.  
—One multiband aerial each for 2.4 GHz and 5 GHz.  
—Up to eight Wi-Fi devices can be connected simultaneously.  
—Internet connection via Wi-Fi:  
—Tethering via customer telephone.  
—Hotspot for clients in the vehicle.  
—Apple CarPlay via Wi-Fi.  
—Android Auto via Wi-Fi.  
—Audio and video streaming via Wi-Fi.  
—Simplified coupling process via WPS, NFC or QR code.  
eSIM (embedded SIM)  
The vehicle has an OCU with an embedded SIM card(eSIM). In order to use this eSIM, you must purchase data plans  
for use via the In-Car-Shop.  
External Wi-Fi device  
Use the Wi-Fi hotspot of an external mobile device (→ Wi-Fi hotspot – Wi-Fi client).  
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Configuring a Wi-Fi hotspot  
The Infotainment system can be used as a Wi-Fi hotspot for online access for up to 8 Wi-Fi devices.  
You also require a data connection, e.g. via an internal eSIM, in order to establish a connection to the Internet and be  
able to use services such as Volkswagen We Connect. The possible types of data connection depend on the country  
and on the Infotainment system being used.  
Setting up a Wi-Fi connection  
1. Touch HOME  
Wi-Fi Infotainment system as Hotspot.  
Use as mobile  
2. Activate the hotspot  
checkbox.  
3. Search for the name of the Wi-Fi hotspot on the Wi-Fi device.  
4. Enter the displayed network key on the Wi-Fi device and confirm.  
The Wi-Fi connection is set up. Further inputs may be required on the Wi-Fi device to complete the connection.  
5. Repeat the procedure to connect additional Wi-Fi devices.  
The name of the hotspot and the network key are automatically generated. You can specify the name of the  
hotspot and network key yourself afterwards.  
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Quick connection  
The quick connection function makes it possible to easily and quickly establish a wireless local network with  
encryption. Alternatively in some countries, the function can be carried out by scanning a code.  
WPS with Infotainment system as a Wi-Fi hotspot  
Prerequisites:  
✓ The Infotainment system Wi-Fi hotspot needs to be activated.  
✓ The Wi-Fi device must support WPS.  
1. Touch HOME  
Wi-Fi.  
2. Touch Quick connection with Infotainment system.  
3. Activate WPS on the Wi-Fi device to be connected.  
The Wi-Fi connection is set up. Further inputs may be required on the Wi-Fi device to complete the connection.  
4. Repeat the procedure to connect further Wi-Fi devices.  
It is possible to set up only one WPS connection at a time. If several connection attempts are started simultaneously,  
all connection attempts will fail.  
WPS with Infotainment system as client  
Prerequisite:  
✓ The Wi-Fi device must support WPS.  
1. Touch HOME  
Wi-Fi Wi-Fi:.  
2. Touch WPS quick connection (WPS button).  
3. Activate WPS on the external Wi-Fi device.  
The Wi-Fi connection is set up. Further inputs may be required on the Wi-Fi device to complete the connection.  
WPS is not supported by all Wi-Fi devices. Establish the connection manually in this  
case:  
—Set up the Infotainment system as a Wi-Fi hotspot (→ Wi-Fi hotspot – Mobile hotspot of Infotainment system with  
Volkswagen Car-Net).  
—Connecting the Infotainment system as a client with an external Wi-Fi device (→ Wi-Fi hotspot – Wi-Fi  
client).  
Wi-Fi pairing via NFC  
Wi-Fi pairing can be carried out via NFC using the wireless charging pad.  
Prerequisites for the NFC connection:  
Prerequisites:  
✓ The NFC technology and the wireless charging pad are built into the vehicle.  
✓ NFC is activated in the Wi-Fi device.  
✓ The Wi-Fi hotspot of the Infotainment system is activated.  
1. Touch HOME  
Wi-Fi.  
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2. Touch Quick connection with Infotainment system.  
3. Unlock the Wi-Fi device and place it on the wireless charging pad.  
The Wi-Fi device is connected to the Wi-Fi hotspot of the Infotainment system as a client.  
The wireless charging function is deactivated while the Infotainment system is in the Wi-Fi setup menu.  
Wireless charging is activated again once you leave the Setup menu.  
Older Wi-Fi devices may have limited functionality or may not work. Make sure you are using the latest  
software version for your Wi-Fi device.  
Wi-Fi pairing via QR code  
A Wi-Fi connection can also be established by scanning a QR code.  
✓ The Infotainment system Wi-Fi hotspot needs to be activated.  
✓ A suitable application for scanning QR codes must be installed on the Wi-Fi device.  
1. Touch HOME  
Wi-Fi.  
2. Touch Quick connection with Infotainment system.  
3. Using the Wi-Fi device, scan the QR code in the screen of the Infotainment system.  
The Wi-Fi device is connected to the Wi-Fi hotspot of the Infotainment system as a client.  
Configuring a Wi-Fi client  
The Infotainment system can use the Wi-Fi hotspot of an external Wi-Fi device, e.g. a mobile device, to set up an  
Internet connection for using online services.  
Setting up a Wi-Fi connection  
1. Activate the Wi-Fi hotspot on the Wi-Fi device; refer to the manufacturer's operating instructions.  
2. Touch HOME  
Wi-Fi Wi-Fi: .  
3. Touch Wi-Fi search.  
The Infotainment system will search for the nearest Wi-Fi hotspot. The search operation may take a few  
seconds.  
4. Select the Wi-Fi network of the desired Wi-Fi device.  
5. If necessary, enter the network key for the Wi-Fi hotspot on the Infotainment system and confirm withOK .  
The Wi-Fi connection is set up. Further inputs may be required on the Wi-Fi device to complete the connection.  
Due to the large number of possible Wi-Fi devices, it is not possible to guarantee fault-free operation of all  
functions.  
The availability of the Wi-Fi function is country-specific and may  
vary.  
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Introduction  
App-Connect enables the user to display and operate content and functions from the mobile device on the  
Infotainment system screen.  
For this purpose, the mobile device needs to be connected to the Infotainment system via a USB interface with data  
transfer function.  
Some technologies can also be used inWireless App-Connect via the Bluetooth interface and a Wi-Fi connection.  
WARNING  
Using applications while the vehicle is in motion can distract you from the road. Accidents and injuries can occur if  
the driver is distracted.  
● Always drive carefully and responsibly.  
WARNING  
Applications that are unsuitable or used incorrectly can cause damage to the vehicle, accidents or serious injury.  
● Protect the mobile device and the applications on it from misuse.  
● Do not make changes to the applications.  
● Observe the operating manual for the mobile device.  
NOTICE  
Volkswagen Commercial Vehicles is not responsible for damage to the vehicle caused by poor quality or faulty  
applications, inadequate programming of applications, insufficient network strength or loss of data during  
transmission or by misuse of the mobile devices.  
The following technologies may be available:  
—Apple CarPlay.  
—Apple CarPlay Wireless.  
—Android Auto.  
—Android Auto Wireless.  
—MirrorLink  
The availability of the App-Connect technologies is country-specific and may vary depending on the mobile device  
used.  
You can find further information on the Volkswagen Commercial Vehicles website.  
The wireless function of App Connect may be restricted or completely unavailable due to legal requirements  
when you cross the border into a country that uses legal radio frequencies that differ from those in your home  
country. This may be indicated by a message displayed on the Infotainment system. This restriction does not  
apply to the wired App-Connect function, which can still be used.  
Opening the App-Connect main menu  
Navigation to the App-Connect main menu depends on the Infotainment system used.  
■ Touch HOME  
.
Setting up Wireless App-Connect  
The mobile device needs to be paired with the Infotainment system before you can useWireless App-Connect.  
Connecting a mobile device for the first time  
1. Unlock the mobile device.  
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2. Switch on Wi-Fi and Bluetooth on the mobile device.  
3. Connect the mobile device to the Infotainment system using a USB cable or Bluetooth.  
4. Open the App-Connect main menu if it does not appear automatically.  
5. Select the mobile device and the desired technology.  
6. Confirm any authorisation prompts on the mobile device to give the Infotainment system the necessary  
permissions.  
7. Disconnect the USB connection and connect to the Infotainment system again using Wi-Fi or Bluetooth.  
Wireless App-Connect is set up.  
The pairing is completed In the future, the connected mobile device will also be able to useWireless App-Connect  
without a USB connection.  
If pop-up menus are rejected during the connection process,Wireless App-Connect will not be available. In this case,  
Volkswagen Commercial Vehicles recommends deleting the mobile telephones in both the device settings and on the  
Infotainment system and restarting the connection process.  
Wireless App-Connect may not be supported by all  
technologies.  
Applications (apps)  
Volkswagen App-Connect allows content from Volkswagen Commercial Vehicles apps and third party apps displayed  
on mobile devices to be shown on the Infotainment system screen.  
There may be problems with compatibility with third party apps.  
Apps, their use and the necessary mobile network connection may be subject to charges.  
A wide range of apps may be available and they may depend on the vehicle and country. The content, scope and  
providers of apps can vary. Some apps also depend on availability of services offered by third parties.  
We are unable to guarantee that the available apps can be run on all mobile devices and all operating systems.  
Apps offered by Volkswagen can be changed, discontinued, deactivated, reactivated and expanded without prior  
notice.  
Only certified apps can be used when driving so that the driver is not distracted.  
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Icons and settings for App-Connect  
Symbols in the menu App-Connect  
The actual symbols displayed depend on the installed Infotainment system and the vehicle model.  
Show more information.  
Open the App-Connect settings menu.  
Select Apple CarPlay technology.  
Select Android Auto technology.  
Select MirrorLink technology.  
Possible settings in the App-Connect settings menu  
The setting options depend on the installed Infotainment system.  
Mobile devices  
Open device manager.  
Activate data transfer for VW apps  
Data transfer for Volkswagen apps is activated.  
Allow MirrorLink information to be shown  
Information in MirrorLink mode are displayed.  
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Apple CarPlay  
Requirements for usingApple CarPlay  
The following conditions must be fulfilled in order to useApple CarPlay:  
✓ The iPhone must supportApple CarPlay™.  
✓ Voice control (Siri) must be activated on the iPhone.  
✓ Apple CarPlay™ must be activated in the iPhone settings, with no restrictions.  
✓ The iPhone must be connected to the Infotainment system via a USB port. Only USB connections with data transfer  
are suitable for using Apple CarPlay.  
✓ The USB cable used must be an originalApple cable.  
Apple CarPlay Wireless: Bluetooth and Wi-Fi must also be activated on the iPhone.  
The availability of the technologies is country-specific and may  
vary.  
Information on technical requirements, compatible iPhones, certified apps and availability can be found on  
the Volkswagen and Apple CarPlay™ websites, and is also available from your Volkswagen Commercial  
Vehicles dealership.  
Making a connection  
Follow the instructions on the Infotainment system screen and the display on the iPhone when establishing a  
connection for the first time.  
The prerequisites for usingApple CarPlay must be fulfilled.  
Start Apple CarPlay:  
1. Touch HOME App-Connect to open the App-Connect main menu.  
2. Touch Apple CarPlay to set up a connection with the iPhone.  
Terminating the connection  
1. Tap  
in Apple CarPlay™ mode to access the App-Connect main menu.  
2. Touch to terminate the active connection.  
The display of the function buttons on the screen may vary.  
Things to note  
Please note the following points during an activeApple CarPlay connection:  
—You cannot connect the iPhone to the Infotainment system via Bluetooth.  
—An active Bluetooth connection is terminated automatically.  
—Telephone functions are possible only viaApple CarPlay. The Infotainment system functions described in this  
manual are not available.  
—You cannot use the connected iPhone as a media device in theMEDIA main menu.  
—It is not possible to use theApple CarPlay™ navigation at the same time as the internal navigation system. The last  
route guidance to be started terminates the previously active one.  
—Depending on the Infotainment system used, the instrument cluster display shows information about telephone  
mode.  
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—No turning instructions are shown on the instrument cluster display.  
—You can accept or reject incoming calls or end a telephone call via the multifunction steering wheel.  
Voice control  
—Tap to start voice control on the Infotainment system.  
—Tap and hold to start voice control(Siri) on the connected iPhone.  
Android Auto  
Requirements for usingAndroid Auto  
The following conditions must be fulfilled in order to useAndroid Auto:  
✓ The mobile telephone – hereinafter referred to as a smartphone – must supportAndroid Auto.  
✓ An Android Auto app must be installed on the smartphone.  
✓ The smartphone must be connected to the Infotainment system via a USB port with data transfer.  
✓ The USB cable used must be an original cable from the smartphone manufacturer.  
The availability of the technologies is country-specific and may  
vary.  
Information on technical requirements, compatible mobile telephones, certified apps and availability can be  
found on the Volkswagen Commercial Vehicles and Android Auto websites, and is also available from your  
Volkswagen Commercial Vehicles dealership.  
Making a connection  
Follow the instructions on the Infotainment system screen and the display on the smartphone when establishing a  
connection for the first time.  
The requirements for usingAndroid Auto must be met.  
Start Android Auto:  
1. Touch HOME App-Connect to open the App-Connect main menu.  
2. Touch Android Auto to set up a connection with the smartphone.  
Terminating the connection  
1. Touch Back to Volkswagen in Android Auto mode to access theApp-Connect main menu.  
2. Touch to terminate the active connection.  
Things to note  
The following points apply when anAndroid Auto connection is active:  
—An active Android Auto device can also be connected simultaneously to the Infotainment system via Bluetooth(HFP  
profile).  
—Telephone functions are possible viaAndroid Auto. If the Android Auto device is connected to the Infotainment  
system via Bluetooth at the same time, the telephone function on the Infotainment system can also be used.  
—You cannot use an active Android Auto device as a media device in theMEDIA main menu.  
—It is not possible to use theAndroid Auto navigation at the same time as the internal navigation system. The last  
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route guidance to be started terminates the previously active one.  
—You can view information about telephone mode in the instrument cluster display.  
—No turning instructions or media mode displays are shown on the instrument cluster display.  
—You can accept or reject incoming calls or end a telephone call via the multifunction steering wheel.  
Voice control  
—Tap to start voice control on the Infotainment system.  
—Tap and hold to start voice control on the connected smartphone.  
MirrorLink  
Requirements for using MirrorLink®  
The following conditions need to be fulfilled in order to use MirrorLink:  
✓ The mobile telephone must supportMirrorLink®.  
✓ The mobile telephone must be connected to the Infotainment system via a USB port with data transfer.  
✓ The USB cable used must be an original cable from the mobile telephone manufacturer.  
✓ Depending on the mobile telephone, a suitable Car Mode app must be installed on the device to useMirrorLink®.  
Making a connection  
Follow the instructions on the Infotainment system screen and the display on the mobile device when establishing a  
connection for the first time.  
The prerequisites for usingMirrorLink must be met.  
Starting MirrorLink®  
1. Touch HOME App-Connect to open the App-Connect main menu.  
2. Touch  
to set up a connection with the mobile device.  
Terminating the connection  
1. Tap APP in MirrorLink® mode to open theApp-Connect main menu.  
OR: Tap to open the MirrorLink® main menu.  
2. Touch to terminate the active connection.  
Things to note  
The following points need to be noted during an activeMirrorLink connection:  
—An active MirrorLink device can also be connected simultaneously to the Infotainment system via Bluetooth.  
—If the MirrorLink device is connected to the Infotainment system via Bluetooth, the telephone function on the  
Infotainment system can also be used.  
—An active MirrorLink® device cannot be used as a media device in theMEDIA main menu.  
—You can view information about telephone mode in the instrument cluster display.  
—No turning instructions or media mode displays are shown on the instrument cluster display.  
—You can accept or reject incoming calls or end a telephone call via the multifunction steering wheel.  
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Information on technical requirements, compatible mobile telephones, certified apps and availability can be found on  
the Volkswagen Commercial Vehicles and MirrorLink® websites, and is also available from your Volkswagen  
Commercial Vehicles dealership.  
Function buttons  
MirrorLink function buttons:  
Goes back to the App-Connect main menu. Here you can stop theMirrorLink connection, connect a different  
mobile device or select a different technology.  
Touch to close any open apps. Then touch apps to be closed or touch the function buttonClose all to close all  
open apps.  
Touch to display the screen of the mobile device on the screen of the Infotainment system.  
Tap to open the MirrorLink® settings.  
Touch to return to the MirrorLink main menu.  
Introduction  
Some external devices can be connected to the Infotainment system by cable and wireless connections present in the  
vehicle (if installed).  
The type and number of cable and wireless connections differ by country and vehicle. The connections may also be  
different within a model series or in special-edition models.  
In the case of cable connections, use only the original device connecting cables or, if available, the factory-supplied  
connecting cables for your vehicle.  
If the adapter or plug on the connecting cable cannot be inserted, check the angle of insertion and the connections.  
NOTICE  
Use only suitable and undamaged connecting cables for wired connections.  
● When inserting the adapter and plug of the connecting cable into the appropriate port, ensure that they are  
correctly positioned and apply only light pressure. Applying too much pressure may damage both the unit  
connection and the adapter or plug of the connecting cable.  
● Make sure that the connecting cable is not pinched or sharply bent.  
● Using unsuitable or damaged connecting cables and adapters may damage devices and cause malfunctioning.  
If a connected device is not recognised, disconnect all devices and connect the device again. If necessary,  
check that the connecting cable you are using is working properly.  
If a connected device malfunctions, restart the device. In some cases this will remedy the  
fault.  
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USB port  
Each USB port is a cable connection that can be operated only using a suitable connecting cable.  
The USB port supplies the customary USB voltage of 5 volts.  
The type of USB and the method, quantity and installation positions of the USB ports depend on the equipment, the  
vehicle and the country.  
Only supported audio files are displayed. Other files are ignored.  
The Infotainment system only supports mass storage and audio sources in “mass storage mode”. Please refer to the  
description of your audio source on how to activate this mode.  
Audio files on an external data medium connected to the USB port can be played and controlled via the  
Infotainment system.  
Types of USB port  
Fig. 1 Possible USB ports in the vehicle:  
1
2
USB port, Type A.  
USB port, Type C.  
The following types of USB port may be fitted in the vehicle:  
—Type A : suitable for data transfer and charging.  
—Type A : suitable only for charging(batteries in external devices).  
—Type C : suitable for data transfer and charging.  
—Type C : suitable only for charging(batteries in external devices).  
The “Type A” and “Type C” USB ports have different connector shapes  
→ Fig. 1.  
Check which USB port is installed in your vehicle before connecting an audio source. Only use a suitable  
USB connection cable that is compatible with the respective USB type.  
Possible fitting locations of USB ports  
—On the front of the Infotainment system.  
—In the stowage compartment in the front centre armrest.  
—In the centre console.  
Connecting an external data medium to the USB port  
1. Reduce the volume on the Infotainment system.  
2. Connect external data medium to the USB port  
.
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3. Start playback on the external audio source.  
4. Open the MEDIA menu.  
5. Select USB  
as the media source.  
My media as the media source.  
OR: Touch Source and select  
You can display specific list views on an iPod, e.g.Playlists.  
Playback can start automatically if the data storage device contains playable files.  
Notes and restrictions  
The number of USB ports and compatibility with Apple devices and other media players depends on the vehicle  
equipment.  
Due to the large variety of data storage devices and the various iPod, iPad and iPhone generations available, it is not  
possible to guarantee fault-free operation of all functions described here.  
Depending on the Infotainment system used, external hard drives with a capacity greater than 32 GB sometimes have  
to be reformatted for the FAT32 file system. You can find the necessary software and information online, for  
example.  
Check which type of USB port is installed in your vehicle before connecting an audio  
source.  
Do not connect or use USB extension cables or USB  
hubs.  
Terminating the connection  
The connected data medium must be prepared for removal before you disconnect it.  
Apple devices and devices with “Media Transfer Protocol(MTP)” can be separated from the system without logging  
off from the system.  
Touch .  
1.  
Media Setup Remove safely. Tap  
USB.  
The sensor field is greyed out when the disconnection of the data medium is successful.  
2. Remove the data medium from the Infotainment system.  
Bluetooth interface  
The Bluetooth interface is a wireless connection.  
In Bluetooth audio mode, audio files from a Bluetooth audio source(e.g. a mobile telephone) that is connected via  
Bluetooth can be played over the vehicle loudspeakers (Bluetooth audio playback).  
Bluetooth audio mode is available only if the vehicle is equipped with a factory-fitted mobile phone interface that  
supports this function.  
Bluetooth profiles  
The Infotainment system is factory-fitted with a Bluetooth interface.  
A maximum of three Bluetooth devices can be connected at the same time.  
The following Bluetooth profiles may be available in the specified or a newer version:  
—HFP 1.7.  
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—Telephony and speakerphone.  
—A2DP 1.3.  
—Music playback.  
—AVRCP 1.6.  
—Display and operation of music playback.  
—Transmission of Cover Arts.  
—PBAP 1.2.  
—Access to phone book and call lists.  
—MAP 1.4.  
—Access to SMS and e-mail.  
— SPP 1.2.  
—Serial data transfer via Bluetooth.  
Starting Bluetooth audio transmission  
Prerequisites  
✓ The Bluetooth audio source is paired with and connected to the Infotainment system.  
✓ The Bluetooth audio source must support the A2DP Bluetooth profile.  
1. Reduce the volume on the Infotainment system.  
2. Switch on Bluetooth visibility on the external Bluetooth audio source(e.g. mobile telephone).  
3. Open the MEDIA menu.  
4. Tap Source  
BT audio .  
5. If necessary, start playback on the Bluetooth audio source manually.  
When playback on the Bluetooth audio source is stopped, the Infotainment system remains in Bluetooth audio mode.  
Controlling playback  
The extent to which the Bluetooth audio source can be controlled via the Infotainment system varies depending on  
what Bluetooth audio source is connected.  
With media players that support the AVRCP Bluetooth profile, playback on the Bluetooth audio source can be  
automatically started or stopped when the unit is switched to Bluetooth audio mode or to a different audio source.  
Depending on the Bluetooth audio source, it may also be possible to display the track and change the track using the  
Infotainment system.  
Due to the large number of possible Bluetooth audio sources, it is not possible to guarantee fault-free  
operation of all described functions. The Volkswagen website contains a list of compatible mobile telephones.  
Always switch off the warning and service tones on a connected Bluetooth audio source, e.g. key tones on a  
mobile device, to prevent interference noise and malfunctions.  
With some units, the Bluetooth audio connection will be disconnected automatically if an external media  
player is connected to the Infotainment system via Bluetooth and the USB port  
Connecting an external audio source via Wi-Fi  
The Wi-Fi connection is a wireless connection.  
simultaneously.  
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Introduction
Vehicle settings menu

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