Get Driving Guide for Volkswagen California Van Third Generation (2015-2024)

● Always keep the remote control and key ring with button cells out of the reach of children.

NOTICE

Using unsuitable button cells can damage the remote control.

● Replace a discharged button cell only with a new button cell of the same voltage rating, size and specification.

● Make sure that the button cell is inserted properly so that the polarity is consistent.

Dispose of discharged button cells in an environmentally-friendly

way.

The button cell in the remote control may contain perchlorate. Observe the legal requirements for

disposal.

Pedals

Fig. 1 In the footwell: Accelerator and brake pedal.

1

2

Accelerator.

Brake pedal.

Fig. 2 In the footwell: Pedals in vehicles with a manual

gearbox.

1

2

3

Accelerator.

Brake pedal.

Vehicles with a manual gearbox:Clutch pedal

The operation and freedom of movement of all pedals must never be impaired by objects or floor mats.

Use only floor mats that leave the pedal area free and can be securely fastened in the footwell.

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WARNING

Objects in the driver footwell can hinder pedal operation. This can lead to loss of control of the vehicle and increase

the risk of serious injury.

● Make sure that all pedals can always be operated without any hindrance.

● The floor mats must always be properly secured in the footwell.

● No additional floor mats or other floor coverings should be placed over the fitted floor mat.

● Make sure that no objects can enter the driver footwell while the vehicle is in motion.

● If there are any objects in the footwell, remove them when the vehicle is parked.

● Wear shoes that provide good grip for your feet when using the pedals.

WARNING

Always observe current traffic regulations and speed limits, and think ahead when driving. Correct interpretation of

a driving situation can make the difference between reaching your destination safely and having an accident with

serious injuries.

● Take regular breaks on long journeys – at least every two hours.

NOTICE

The pedals must be freely operable at all times. For example, a larger brake pedal travel will be necessary in order to

stop the vehicle if a brake circuit fails. The brake pedal will have to be depressed further and harder than normal.

Gear-change indicator

Fig. 1 On the display of the instrument cluster: Gear-

change indicator.

A

B

Currently selected gear.

Recommended gear.

Depending on the vehicle equipment, the instrument cluster display may indicate which gear should be selected in

order to reduce fuel consumption while the vehicle is in motion → Fig. 1.

On vehicles with DSG^®dual clutch gearbox, the selector lever must be in the Tiptronic position (→ Tiptronic).

No recommended gear is indicated if the most suitable gear is already selected. The currently selected gear is

displayed.

Gear-change indicator variant 2

The recommended gear is displayed as a number. An arrow provides a recommendation for shifting up or shifting

down to the displayed gear.

An optimum selected gear is indicated by the display .

Vehicles with DSG dual clutch gearbox: The selector lever must also be in the Tiptronic position (→ Tiptronic). The

current gear is displayed as a number. An arrow indicates a recommended upshift or downshift .

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Information on “cleaning” the particulate filter

The engine management system recognises when the particulate filter is becoming saturated and supports

regeneration of the particulate filter by recommending the most suitable gear when driving. Compared with normal

driving, this may mean driving with an increased engine speed (→ Particulate filter).

CAUTION

The gear-change indicator is only designed to assist the driver and cannot replace the driver's own judgement.

● The driver has full responsibility for selecting the correct gear in all situations(e.g. when overtaking, driving up

and down hills and when towing a trailer).

Driving in the correct gear can help to reduce fuel

consumption.

Gear-change indicator display goes out when the clutch is depressed in vehicles with a manual gearbox or

when Tiptronic position is deselected in vehicles with a DSG^®dual clutch gearbox.

Economic driving style

Fig. 1 Fuel consumption in litres per 100 km at two

different outside temperatures.

Fuel consumption, environmental impact and wear of the engine, brakes and tyres can be reduced by adopting the

correct driving style. A few tips are provided below which will help you protect the environment and also save

money.

Think ahead when driving

The fuel consumption will increase if you do not adopt a steady driving style. Keeping a close eye on the traffic can

help to avoid frequent acceleration and braking. Keeping a sufficient distance from the vehicle in front will help you

to think ahead when driving.

With a gear engaged, allow the vehicle to come to a halt by itself to make use of the engine braking effect, e.g. when

approaching traffic lights.

Use coasting mode

Depending on equipment, for vehicles with DSG dual clutch gearbox:If neither the accelerator nor brake pedal are

pressed in selector lever position D, the vehicle will roll (“coast”) almost without any energy consumption.

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Save energy when changing gear

Changing up a gear early at engine speeds of 2,000 rpm can save energy. Do not drive gears to the limit and avoid

high revs.

Vehicles with a manual gearbox:change from first to second gear immediately after moving off.

Vehicles with DSG dual clutch gearbox: Accelerate slowly and avoid using the kickdown function.

Observe the gear-change indicator (→ Gear-change indicator).

Avoid driving at full throttle

Never make use of the vehicle’s top speed. The drag coefficient increases at excessively high speeds. This in turn

increases the force needed to move the vehicle.

Reduce idling

Pull away immediately with low engine speeds. If you are stopped for a long period, do not allow the engine to idle

but switch it off, e.g. when in a traffic jam or at a railway crossing.

In vehicles with an activated start/stop system, the engine can switch off automatically when the vehicle is stopping

and when the vehicle is stationary .

Refuel moderately

A full fuel tank increases the weight of the vehicle. A fuel tank that is half to three quarters full is sufficient for urban

journeys in particular.

Avoid short journeys

A cold engine has very high fuel consumption. The optimum operating temperature is reached only after driving a

few kilometres. The fuel consumption is above average at very low ambient temperatures, e.g. in winter → Fig. 1.

Plan journeys economically and combine short journeys.

Carry out regular maintenance

Regular maintenance is an essential prerequisite for economical driving and increases the service life of the vehicle.

Observe the tyre pressures

Low tyre pressures does not just mean greater wear, but also increases the rolling resistance of the tyres and thus the

fuel consumption. Use optimised rolling resistance tyres.

Adjust the tyre pressure according to the vehicle load. Observe the information on the tyre pressure sticker .

Observe the Tyre Pressure Loss Indicator or Tyre Pressure Monitoring System .

Use low viscosity engine oils

Fully synthetic engine oils with low viscosity reduce frictional resistance in the engine and spread better and more

quickly, especially for cold starts.

Do not drive with unnecessary loads in the vehicle

You can reduce fuel consumption by clearing out the luggage compartment before setting off, for example by

removing empty drink crates or unused child seats.

In order to keep the drag coefficient of the vehicle as low as possible, remove attachments and add-on parts such as

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ski, bicycle or roof load carriers after use.

Save electrical energy

The alternator is driven by the engine and generates electrical power for convenience consumers such as the air

conditioning system, windscreen heating and ventilation. Reducing electrical power consumption is easy. Observe the

following points:

—Open the windows and doors before driving at high outside temperatures and drive for a short distance with a

window open. Only then switch the air conditioning system on.

—Switch the convenience consumers off as soon as they have served their purpose.

WARNING

Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.

NOTICE

Never allow the vehicle to roll down mountains or hills in the neutral positionN. The gearbox will not be lubricated

and could be damaged.

Inform yourself about other ways of protecting the environment.Think Blue. is the global Volkswagen

trademark for sustainability and environmental compatibility.

A suitably qualified workshop will provide you with further information on the correct maintenance and

replacement parts that are particularly energy-efficient, e.g. new tyres.

Information on the brakes

New brake padscannot generate the full braking effect during the first 200 to 300 km and must first be “run in”→

. However, you can compensate for the slightly reduced braking force by applying more pressure to the brake

pedal. During the run-in period, the braking distance is longer when the brakes are depressed fully or during

emergency braking than with that have been fully run in. In the run-in period, the brakes should not be depressed

fully and situations should be avoided that create a heavy load on the brakes, e.g. when driving up close to the vehicle

ahead.

The rate of wear of the brake pads depends to a great extent on the conditions under which the vehicle is operated

and the way in which the vehicle is driven. If the vehicle is used for regular urban trips or short journeys and is driven

with a sporty driving style, the brake pads must be regularly checked by a qualified workshop.

When driving withwet brakes, for example after driving through water, after heavy rainfall or after washing the

vehicle, the braking effect may be delayed as the brake discs will be wet, or possibly iced up (in winter). The brakes

must be “dried” as quickly as possible by careful braking at higher speed. Make sure that no following vehicle and no

other road user is put at risk as a result of this action →

.

Any salt layer accumulating on the discs and padswill delay the braking effect and increase the braking distance. If

the brakes on the vehicle have not been applied for a long time on roads that have been gritted with salt, the layer of

salt must be reduced through careful braking →

.

Corrosion on the brake discs anddirt in the brake pads are facilitated through long periods of inactivity, low mileage

and low load levels. If the brake pads have been hardly used, or if they are at all corroded, we recommend that the

brake discs and brake pads be cleaned by braking strongly several times from high speed. Make sure that no

following vehicle and no other road user is put at risk as a result of this action →

.

Brake servo

The brake servo will only function when the engine is running and reinforces the pressure applied by the driver on

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the brake pedal.

If the brake servo is not functioning or the vehicle is being towed, the brake pedal will have to be depressed more

forcefully as the braking distance will be increased due to the lack of assistance for the brake system →

.

WARNING

Driving with worn brake pads or with a faulty brake system can cause accidents and serious injuries.

● If the warning lamp lights up either individually or together with a text message in the instrument cluster

display, go to a correspondingly qualified workshop immediately. Have the brake pads checked and any worn

brake pads replaced.

WARNING

New brake pads will not have the optimum braking effect when first fitted.

● New brake pads cannot generate the full braking effect during the first 300 km and must first be “run in”. A

reduced braking effect can be increased by applying more pressure to the brake pedal.

● Drive with particular care when driving with new brake pads in order to reduce the risk of accidents, serious

injuries and loss of control of the vehicle.

● Never drive too close to other vehicles when running in new brake pads, and never create a driving situation that

will place a heavy load on the brakes.

WARNING

Overheated brakes reduce the braking effect and considerably increase the braking distance.

● When driving downhill the brakes are placed under particular strain and become hot very quickly.

● Before driving down a long, steep gradient, reduce the vehicle speed or change to a lower gear(with manual

gearboxes or in Tiptronic mode with the automatic gearbox). This will make use of the engine braking effect and

relieve the load on the brakes.

● Non-standard or damaged front spoilers could restrict the airflow to the brakes and cause them to overheat.

WARNING

Wet brakes or brakes coated with ice or road salt react more slowly and require longer braking distances.

● Test the brake carefully.

● Always dry the brakes and clean off any coating of ice and salt with a few cautious applications of the brake when

visibility, weather, road and traffic conditions permit.

WARNING

Driving without the brake servo can considerably increase the braking distance and thus cause accidents and serious

injuries.

● Never switch the engine or ignition off while the vehicle is in motion.

● If the brake servo does not function or the vehicle is being towed, you must depress the brake pedal more

forcefully as the braking distance will be increased due to the lack of assistance for the brake system.

● Keep the footwell under the pedals clear so that the brake pedal can move freely.

If the front brake pads are tested, the rear brake pads should be tested at the same time. Regularly check the

thickness of the brake pads through the openings in the rims or from the underside of the vehicle. If

necessary, remove the wheels to carry out a comprehensive check. Please contact a correspondingly qualified

workshop.

Driving a loaded vehicle

For good vehicle handling when driving a loaded vehicle, please observe the following points:

—Securely stow all baggage and loads .

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—Accelerate particularly cautiously and carefully.

—Avoid sudden braking and driving manoeuvres.

—Brake earlier than in normal driving.

—If necessary, refer to information about the roof load carrier .

—If applicable, observe the information about driving with a trailer(country-dependent) .

WARNING

Moving loads can severely impair the vehicle’s stability and driving safety which could cause accidents and severe

injuries.

● Secure loads properly to prevent them from sliding.

● Use suitable straps when securing heavy objects.

● Engage the rear seat backrests securely.

Driving with an open boot lid

Driving with an open boot lid is particularly dangerous. Ensure that the open boot lid and any objects are secured

properly, and take appropriate measures to reduce the amount of toxic exhaust fumes entering the vehicle.

Make sure you observe any legal requirements when driving with an open boot lid.

WARNING

Driving with an unlocked or open boot lid can cause serious injuries.

● Always drive with the boot lid closed.

● Make sure that all objects in the load compartment are stowed securely. Loose objects can fall out of the load

compartment and injure road users who are driving behind.

● Always drive carefully and ensure that you think ahead.

● Avoid any abrupt or sudden driving and braking manoeuvres as this can cause the open boot lid to move

unpredictably.

● Any objects protruding from the load compartment must be marked to ensure that they are visible to other road

users. Comply with legal requirements.

● Any objects protruding from the load compartment must never be held or clamped in position by the boot lid.

● If it is necessary to drive with the boot lid open, any luggage carrier fitted and its load must always be removed

from the boot lid.

WARNING

Poisonous exhaust fumes can enter the vehicle interior when the boot lid is open. This can result in loss of

consciousness, carbon monoxide poisoning, serious injury and accidents.

● You should always drive with the boot lid closed in order to prevent toxic gases from entering the vehicle.

● If exceptional circumstances require you to drive with an open boot lid, you must do the following to reduce the

quantity of toxic exhaust fumes that could enter the vehicle:

● Close all the windows.

● Switch off the air recirculation mode of the heating and fresh air system or air conditioning system.

● Open all vents in the dash panel.

● Switch the blower for the heating and fresh air system or air conditioning system to the highest setting.

NOTICE

The vehicle length and height are different when the boot lid is open.

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Driving through water on roads

Please follow these rules to help prevent damage to your vehicle when driving through water, for example if the road

is flooded:

—Check the depth of the water before driving through it. The water level must be no higher than the lower edge of

the vehicle body →

.

—Do not drive faster than walking speed.

—Never stop the vehicle, reverse or switch off the engine while in water.

—Oncoming vehicles will create waves that could increase the water level for your vehicle to such an extent that it is

not safe to drive through the water.

—Always deactivate the start/stop system manually when driving through water.

WARNING

After driving through water, mud, slush etc., the brakes may react slowly and the braking distance will be increased

as the brake discs and pads will be wet, or possibly iced up in winter.

● Dry the brakes and clean off any coating of ice and salt with a few cautious applications of the brake. Do not

endanger any other road users or go against legal requirements when doing this.

● Avoid abrupt and sudden braking manoeuvres directly after driving through water.

NOTICE

If you drive through water, parts of the vehicle, such as the running gear and vehicle electrics, could sustain severe

damage.

● Never drive through salt water as salt can cause corrosion. Rinse all components that have been exposed to salt

water immediately with fresh water.

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Running in a new engine

A new engine has to be run in during the first 1,500 kilometres(around 1,000 miles). All moving parts should be given

the time to get used to running together. During the first few operating hours, the engine has higher internal friction

than it does later.

Up to 1,000 km (around 600 miles):

—Do not depress the accelerator fully.

—Do not load the combustion engine with more than 2/3 of the maximum engine speed.

—Do not drive with a trailer attached .

Between 1,000 and 1,500 km (around 600 to 1,000 miles):

1. Gradually increase speed and engine speed.

The style of driving during the first 1,500 km(around 1,000 miles) also affects the engine quality. Even after this time

– and especially with a cold engine – drive the vehicle at moderate speeds in order to reduce engine wear and to

increase the mileage that the engine can cover.

Do not drive at engine speeds that are too low. Always shift down gear if the engine is not running “smoothly”.

New tyres (→ Wheels and tyres) and brake pads (→ Information on the brakes) must be run in carefully.

If the new combustion engine is run in gently, its service life will be increased and its engine oil

consumption reduced.

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Using the vehicle in other countries and continents

The vehicle has been manufactured specifically for a particular country and complies with the registration regulations

that applied in that country at the time of vehicle production.

If you want to use the vehicle abroad for a short period, all relevant information and instructions should be followed .

If the vehicle is going to be sold in another country or used in another country for an extended period, the legal

requirements applicable in that country must be observed.

In some cases, certain equipment will have to be fitted or removed and functions deactivated. The service scope and

service types could also be affected. This is particularly important if the vehicle is driven in another climate region for

a long period of time.

The factory-fitted Infotainment system may not work abroad because different frequency bands are used in different

countries.

NOTICE

● Volkswagen Commercial Vehicles is not responsible for any vehicle damage which is caused by low-quality fuel,

inadequate servicing work or lack of availability of Genuine Parts.

● Volkswagen Commercial Vehicles cannot be held responsible if the vehicle does not comply with or only partly

complies with the relevant legal requirements in other countries and continents.

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Troubleshooting

Brake system fault

The warning lamp lights up red.

A text message may also be displayed.

Do not drive on!

1. Seek expert assistance immediately and have the brake system checked.

Brake pad wear indicator

The indicator lamp lights up yellow.

Front brake pads are worn.

1. Go to a correspondingly qualified workshop immediately.

2. All brake pads should be checked and renewed as necessary.

Unusual noises when braking

If you hear scratching or squeaking noises each time you brake, this is an indication that your brake pads on the front

and rear axle are worn.

1. Immediately consult a suitably qualified workshop and have the system checked.

2. All brake pads should be checked and renewed as necessary.

If the braking performance of the vehicle changes

If the brake pads are worn or if you establish that the vehicle is no longer braking in the usual way(e.g. sudden

lengthening of the stopping distance), proceed as follows:

1. Immediately consult a suitably qualified workshop and have the system checked.

2. All brake pads should be checked and renewed as necessary.

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Ignition lock

Fig. 1 Next to the steering wheel on the right: Positions of

the vehicle key in the ignition lock

Vehicle key positions → Fig. 1

0

1

2

Ignition switched off. The vehicle key can be removed.

Ignition switched on. The steering lock can be released.

Vehicles with an automatic gearbox: Press the brake pedal when the indicator lamp lights up green.

Start the engine. Release the vehicle key as soon as the engine starts. Once released, the vehicle key moves

1

back to position

.

When there is no vehicle key in the ignition lock, the steering column lock may be activated.

Ignition switched on warning

A warning message may appear in the instrument cluster display if the driver door is opened while the ignition is

switched on. An acoustic warning may also be given.

The warning is a reminder that the ignition must be switched off before leaving the vehicle.

WARNING

Careless or unsupervised use of the vehicle key can lead to accidents or injuries.

● Always take all vehicle keys with you every time you leave the vehicle. The engine can be started and electrical

equipment such as the window controls can be operated. This can cause serious injury.

● Never leave children or people requiring assistance alone in the vehicle when the vehicle is locked. They could

become trapped in the vehicle in an emergency and may not be able to get themselves to safety. For example,

locked vehicles may be subjected to very high or very low temperatures depending on the season. This can cause

serious injuries and illness or fatalities, especially among small children.

● Never remove the vehicle key from the ignition lock if the vehicle is in motion. The steering column lock may be

activated and you will no longer be able to steer the vehicle.

● The key bit of the vehicle key must be completely folded out and locked in position.

● Attach only light objects of up to 100 g to the vehicle key.

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The vehicle key can only be removed from the ignition lock when the selector lever is in position P. If

necessary, press the lock button in the selector lever and then release it.

Starting the engine

1. Switch on the ignition (→ Ignition lock).

2. Vehicles with a diesel engine: When the diesel engine is pre-heated, the indicator lamp lights up in the

instrument cluster.

3. Depress and hold the brake pedal until the handbrake is released.

4. Vehicles with a manual gearbox:Fully depress the clutch pedal until the engine has been started. Shift the gear

stick to a neutral position.

5. Vehicles with DSG dual clutch gearbox: Move the selector lever to positionN or select parking lock P.

6. turn the vehicle key further in the ignition lock – do not depress the accelerator.

7. Release the vehicle key once the engine has started.

8. Release the handbrake if you wish to pull away (→ Handbrake).

WARNING

The risk of serious injury can be reduced with the engine running or when starting the engine.

● Never start or allow the engine to run in unventilated or closed spaces. The exhaust fumes contain carbon

monoxide, an odourless and colourless toxic gas. Carbon monoxide can cause people to lose consciousness. It can

also cause death.

● Never start or allow the engine to run if oil, fuel or any other highly flammable fluids are under or near the

vehicle, or are leaking out of the vehicle, e.g. as the result of damage.

● Never leave the vehicle unattended with the engine running, particularly if a gear or position has been selected.

The vehicle could move suddenly or something unexpected may happen that may cause damage, fire and serious

injuries.

● Never use a start booster. Start boosters may explode and cause the engine to suddenly run at high revs.

NOTICE

The starter and the engine can be damaged if you attempt to start the engine while the vehicle is in motion or if the

engine is started again immediately after it has been switched off.

NOTICE

When the engine is cold, avoid high engine speeds, driving at full throttle and overloading the engine.

NOTICE

Do not push or tow the vehicle to start it. Unburnt fuel can damage the catalytic converter.

NOTICE

If the engine does not start, never use the starter with a gear selected for driving or tow-starting, e.g. when the fuel

tank is empty. This could cause damage to the starter.

● Refill fuel if necessary or obtain jump starting assistance (→ Jump starting).

● If the engine still does not start, seek qualified expert assistance.

Do not warm up the engine by running it while the vehicle is stationary. Instead, pull off as soon as there is

good visibility through the windows. This helps the engine reach operating temperature faster and reduces

emissions.

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Components with a high power consumption are switched off temporarily when the engine is

started.

When starting from cold, the engine may be a little noisy for the first few seconds. This is quite normal, and

no cause for concern.

At outside temperatures of less than +5°C(+41°F), fumes may be detected under a vehicle with a diesel

engine if the fuel-powered supplementary heater is switched on.

Switching off the engine

1. Bring the vehicle to a standstill→

2. Park the vehicle (→ Parking).

3. Switch off the ignition.

.

4. Follow the instructions in the instrument cluster .

Warning when leaving the vehicle

In order to indicate that the vehicle is capable of rolling when leaving the vehicle, an acoustic warning signal sounds

when the driver door is opened and corresponding warning messages appear on the display of the instrument cluster.

Vehicles with DSG dual clutch gearbox: If the selector lever is in the neutral positionN, an acoustic warning signal will

sound when the driver door is opened and the warning message Vehicle not secured against rolling away!will appear

on the instrument cluster display. In this way, a warning is given that the vehicle could potentially roll away.

WARNING

Never switch the engine off while the vehicle is in motion. This can lead to a loss of vehicle control, accidents and

serious injuries.

● The airbags and belt tensioners will not work if the ignition is switched off.

● The brake servo will not work when the ignition is switched off. More force is required on the brake pedal to stop

the vehicle.

● The power assisted steering will not work when the engine is not running. More manual power will be needed to

steer the vehicle.

● If the vehicle key is removed from the ignition, the steering lock can activate and you will no longer be able to

steer the vehicle.

WARNING

The components of the exhaust system become very hot. This can cause fires and serious injuries.

● Never park the vehicle where parts of the exhaust system can come into contact with inflammable material

underneath the vehicle, e.g. undergrowth, leaves, dry grass, spilt fuel.

● Never apply additional underseal or anti-corrosion coatings to the exhaust pipes, catalytic converters, heat shields

or particulate filter.

NOTICE

If the vehicle has been driven at high load for a long period, the engine can overheat when it is switched off. In

order to avoid damage to the engine, allow the engine to run in neutral for approximately 2 minutes before

switching it off.

In vehicles with DSG^®dual clutch gearbox, the vehicle key can be removed from the ignition lock only when

the parking lock P is engaged.

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After the engine is switched off, the radiator fan in the engine compartment may run on for some minutes,

even if the ignition is switched off or the vehicle key has been removed. The radiator fan will switch itself off

automatically.

Electronic immobiliser

The immobiliser helps to prevent the engine from being started and driven with an unauthorised vehicle key.

There is a chip in the vehicle key. This deactivates the immobiliser automatically when a valid vehicle key is in the

ignition lock.

The engine can only be started using a genuine Volkswagen vehicle key with the correct code. Coded vehicle keys are

available from a Volkswagen Commercial Vehicles dealership.

The vehicle cannot be operated properly if you do not have a genuine Volkswagen

key.

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Troubleshooting

Engine management system fault

The indicator lamp lights up yellow.

Fault in engine management system.

1. Observe the text on the instrument cluster, if necessary.

2. Have the engine checked by a correspondingly qualified workshop as soon as possible.

There is a fault in the engine management system

The indicator lamp in the digital instrument cluster lights up.

The indicator lamp lights up yellow.

The vehicle’s drive power is limited!

The drive power has been limited to prevent the engine management system components from overheating.

—A corresponding display can appear in the instrument cluster.

—You can drive on with reduced drive power.

The drive power limitation will be lifted in the following cases:

—The engine management system components are no longer in a critical temperature range.

Engine speed limited

The indicator lamp lights up yellow.

The engine speed was limited to prevent the engine from overheating.

The engine speed is shown on the instrument cluster display.

The engine speed limitation will be cancelled again in the following cases:

—Engine is no longer in a critical temperature range.

—Foot is taken off the accelerator.

together with

system

engine speed limitation due to fault in the engine management

The indicator lamps light up yellow.

Engine speed limitation is activated due to a fault in the engine management system.

1. Make sure that the displayed engine speed is not exceeded.

2. Have the engine checked by a correspondingly qualified workshop as soon as possible.

There is a fault in the engine management system

The indicator lamp in theanalogue instrument cluster flashes.

The indicator lamp flashes yellow.

The vehicle’s drive power is limited

The drive power has been limited to prevent the engine management system components from overheating.

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—You can drive on with reduced drive power.

The drive power limitation will be lifted in the following cases:

—The engine management system components are no longer in a critical temperature range.

Glow plug system

Vehicles with a diesel engine:

The indicator lamp lights up yellow.

When the diesel engine is being pre-heated, the indicator lamp lights up in the instrument cluster for a few seconds.

The indicator lamp flashes yellow.

There is a fault in the engine management system.

1. Have the engine checked by a correspondingly qualified workshop as soon as possible.

Vehicle key cannot be removed from the ignition lock

An unauthorised vehicle key has been inserted in the ignition lock.

Remove the vehicle key as follows:

Vehicles with DSG gearbox

1. Press the lock button in the selector lever and release.

2. Pull the vehicle key out of the ignition lock.

Vehicles with a manual gearbox

1. Pull the vehicle key out of the ignition lock.

Engine cannot be started

A corresponding message will be displayed in the instrument cluster if an unauthorised vehicle key is used or there is

a system fault.

1. Use an authorised vehicle key.

2. If the malfunction persists, seek the services of a qualified technician.

Start/stop system

Fig. 1 In the lower part of the centre console: button for

the start/stop system.

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The start/stop system automatically switches the engine off when the vehicle is coming to a stop and when

stationary. When required, the engine restarts automatically.

Indicator lamps

If the indicator lamp

lights up, the start/stop system is available and automatic engine stop is active.

If the indicator lamp

lights up, the start/stop system is not available or the start/stop system has started the

.

engine automatically →

Switching on the start/stop system

The function is automatically activated every time the ignition is switched on. The instrument cluster display will

show information about the current status.

Vehicles with a manual gearbox:

1. Disengage the gear and release the clutch pedal when the vehicle is coming to a stop, or when it is stationary.

The engine is stopped.

2. Depress the clutch pedal to restart the engine.

Vehicles with DSG^®dual clutch gearbox:

1. To stop, press and hold the brake pedal. The engine switches off shortly before the vehicle reaches a complete

standstill or when the vehicle is stationary.

2. Take your foot off the brake pedal or depress the accelerator to restart the engine.

Important preconditions for automatic engine switch-off

—The driver is wearing their seat belt.

—The door is closed.

—The bonnet is closed.

—Engine minimum temperature has been reached.

—Vehicles with Climatronic: The temperature of the vehicle interior is within the preset temperature range, and the

humidity level is not too high.

—The defrost function of the air conditioning system is not switched on.

—The charge level of the 12-volt vehicle battery is sufficient.

—The temperature of the 12-volt vehicle battery is not too low or too high.

—The vehicle is not on a steep incline.

—Vehicles with DSG dual clutch gearbox: The steering wheel is not turned too sharply.

—The windscreen heating(depending on equipment level)is not switched on.

—Reverse gear is not engaged.

When the conditions for automatic engine switch-off are fulfilled only while the vehicle is stationary, the engine can

also switch off subsequently, e.g. after switching off the defrost function.

Conditions for an automatic restart

The engine can start automatically under the following conditions:

—If the temperature inside the vehicle substantially increases or decreases.

—If the vehicle rolls on.

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—If the electric voltage of the 12-volt vehicle battery drops.

—If the steering wheel is moved.

The following applies in general here: the engine always starts again automatically when required by the detected

situation and the vehicle.

Conditions that require a manual engine start

The engine must be started manually in the following conditions:

—If it is detected that the driver is not present.

—If the bonnet is opened.

Activating and deactivating the start/stop system manually

1. Press the button in the centre console to deactivate the system manually.

If the start/stop system has been deactivated, the indicator lamp in the→ Fig. 1 button lights up.

2. Press the button in the centre console again to activate the system manually once more→ Fig. 1.

The instrument cluster shows the status of the start/stop system every time the button is pressed.

If the start/stop system has switched the engine off, it will start again as soon as the system has been deactivated

manually with the

button.

Always deactivate the start/stop system manually when driving through water.

Start/stop mode when Adaptive Cruise Control (ACC) is active

The engine will be switched off after the Adaptive Cruise Control(ACC) has brought the vehicle to a standstill via an

active braking intervention .

Depending on equipment, for vehicles with DSG dual clutch gearbox:When Adaptive Cruise Control(ACC) is active,

the DSG^®dual clutch gearbox can shift into coasting mode.

In the following instances, the engine will restart when the Adaptive Cruise Control(ACC) is active:

—If the accelerator is depressed.

—When the Adaptive Cruise Control(ACC) has resumed speed and distance control.

—If the vehicle ahead has moved on.

—If the Adaptive Cruise Control(ACC) is deactivated and the vehicle driving in front moved away.

WARNING

Never switch off the ignition while the vehicle is in motion. This can lead to a loss of vehicle control, accidents and

serious injuries.

● The airbags and belt tensioners do not function.

● The brake servo does not work. More force is required on the brake pedal to stop the vehicle.

● The power steering does not work. More manual power will be needed to steer the vehicle.

● When the ignition is switched off, the steering lock may activate and you will no longer be able to steer the

vehicle.

● Deactivate the start/stop system when working in the engine compartment.

NOTICE

If the start/stop system is used in very high outside temperatures over a long period, the 12-volt vehicle battery can

197

be damaged.

The start/stop system may be deactivated automatically if the temperature is above around 38°C

(100°F).

In some cases, it may be necessary to restart the engine manually. Follow any corresponding messages on the

instrument cluster display.

Always deactivate the start/stop system manually when driving through

water.

Troubleshooting

Engine no longer starts automatically

If the engine no longer starts automatically, a corresponding warning may be displayed on the instrument cluster

display.

1. Start the motor manually (→ Starting the engine).

2. Deactivate the start/stop system manually.

3. Go to a correspondingly qualified workshop immediately.

198

Manual gearbox: Selecting a gear

Fig. 1 Gear shift pattern of a 6-speed manual gearbox

Depending on the vehicle specification, your vehicle may have a 5-speed manual gearbox.

Selecting a forward gear

The positions of the individual gears are shown on the gear lever→ Fig. 1.

1. Fully depress and hold the clutch pedal.

2. Move the gear lever to the required position→

3. Release the clutch to engage.

.

In some countries, the clutch pedal will have to be depressed fully in order to start the engine.

Selecting reverse gear

1. Reverse gear should only be selected when the vehicle is stationary.

2. Fully depress and hold the clutch pedal→

.

3. Pull the ring on the gear lever upwards and push the gear lever fully to the left and then forwards into the

R

reverse gear position → Fig. 1

.

4. Release the clutch to engage.

Shifting down

You should always select the next immediate gear when shifting down a gear whilst the vehicle is in motion. The

engine revs should not be too high when doing this → . Damage to the clutch and the gearbox could occur if at

high speeds or high engine revs one or more gears are skipped when shifting down gear, even if the clutch is not

released when doing this →

.

WARNING

When the engine is running, the vehicle will start to move as soon as a gear is engaged and the clutch released. This

also applies when the handbrake is on.

● Never engage reverse gear while the vehicle is in motion.

WARNING

199

Rapid acceleration can cause loss of traction and skidding, particularly on slippery roads. This can cause you to lose

control of the vehicle, which can lead to accidents and serious injuries.

● Only accelerate rapidly if visibility, weather, road and traffic conditions permit, and other road users are not put at

risk due to the acceleration and driving style.

● Always adapt your driving style to the traffic flow.

● When the TCS is switched off, the drive wheels may spin, especially if the road surface is wet, slippery or dirty.

This may result in you no longer being able to steer or control the vehicle.

WARNING

Shifting gears incorrectly to a lower gear can lead to a loss of control of the vehicle, which can cause accidents and

serious injuries.

NOTICE

Serious damage to the clutch and gearbox can occur if the gear stick on the manual gearbox is shifted to too low a

gear when travelling at high speeds or at high revs. This also applies if the clutch remains depressed and the gears

do not engage.

NOTICE

Please note the following to help avoid damage and premature wear:

● Do not rest your hand on the gear lever when driving. The pressure from your hand is passed onto the selector

forks in the gearbox.

● Ensure that the vehicle has come to a full stop before engaging reverse gear.

● When changing gears, always press the clutch pedal down fully.

● Do not hold the vehicle by “riding” the clutch on a hill with the engine running.

Changing up a gear early will help to save fuel and minimise engine

noise.

Troubleshooting

Clutch slipping

The indicator lamp lights up yellow.

Clutch does not transmit the entire engine torque.

1. If necessary, remove foot from clutch pedal.

Clutch overheated

The indicator lamp lights up yellow.

An acoustic warning may also be given (→ Manual gearbox).

The clutch can overheat, for example if the vehicle pulls off regularly, travels at a “crawl” for long periods, or in stop

and go traffic.

Overheating is indicated by the warning lamp and in some cases by additional warning lamps and a text message in

the instrument cluster display.

—Driving can be continued.

Clutch fault

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The indicator lamp lights up yellow.

The clutch is faulty.

1. Drive on carefully!

2. Go to a correspondingly qualified workshop. Failure to do so could result in considerable damage to the clutch.

Function of the DSG® dual clutch gearbox

Description

®

The vehicle is equipped with a DSG dual clutch gearbox.

The DSG^®dual clutch gearbox is a gearbox which uses dual clutch technology to change gear automatically. It uses a

dual clutch and two independent gearboxes to enable very fast gear changes with no loss of torque. The DSG^®dual

clutch gearbox thus combines the performance and economy of a manual gearbox with the comfort and convenience

of a conventional automatic transmission.

How the system works

When driving, engine power is transferred to the drive axle via the gearbox. In order to change gears, the power

transmission between the engine and the gearbox has to be interrupted. This is what the clutch is for.

With the DSG^®dual clutch system with its two complementary gearboxes, one gearbox is always connected under

load to the engine. Before a gear shift, another gear is always preselected in the load-free second gear train half. The

clutch on the non-driven gear is closed and the other is opened at the same time. This is what makes very fast gear

changes possible.

Thanks to its design, the DSG^®dual clutch gearbox is more efficient than an automatic gearbox. Whereas in an

automatic gearbox the torque converter is constantly in use, in the DSG^®dual clutch system the clutch can be opened

at idling speed, thus saving fuel. With its efficiency, low weight and intelligent control system, the DSG^®dual clutch

gearbox usually enables fuel consumption that is equal to or lower than a manual gearbox.

®

However, just like the manual gearbox, the clutch in the DSG dual clutch gearbox is subject to wear. Regular

maintenance is necessary depending on the type of DSG^®dual clutch gearbox; further information (→ Scope of

®

service). In the event of a fault in one gear train half, the DSG dual clutch gearbox also allows one gear train half to

be deactivated and the journey to be continued using the other gear train half (→ Automatic gearbox). If this

happens, have the system checked as soon as possible by a suitably qualified workshop.

201

Automatic gearbox: Selecting a position

Fig. 1 Selector lever for automatic gearbox with lock

button (arrow) in left-hand drive vehicles. The controls are

mirrored for right-hand drive vehicles.

The selected selector lever position will be shown in the instrument cluster display when the ignition is switched on.

– Parking lock

The drive wheels are blocked. May only be selected when the vehicle isstationary.

To disengage this selector lever position while the ignition is switched on, depress the brake pedal and press the lock

button in the selector lever.

– Reverse gear

Reverse gear is selected. May only be selected when the vehicle isstationary.

– Neutral

The gearbox is in the neutral position. No force is transmitted to the wheels and the braking effect of the engine is

not available.

– Standard forward driving position (Normal programme)

All forward gears are shifted up and down automatically. The timing of the gear shift is determined by the engine

load, your individual driving style and the speed of the vehicle.

Selector lever lock

The selector lever lock prevents a position from being engaged inadvertently, which would cause the vehicle to move

unintentionally.

To release the selector lever lock, switch on the ignition and press the brake pedal. Then push the lock button in the

selector lever handle in the direction of the arrow → Fig. 1.

The selector lever lock is not engaged if the selector lever skips positionN, e.g. when shifting from reverse toD. This

makes it possible, for instance, to “rock” the vehicle backwards and forwards if it is stuck in snow or mud. The

selector lever lock engages automatically if the brake pedal is not depressed and the lever is in position N for more

than approximately 1 second and the vehicle is travelling no faster than approximately 5 km/h (3 mph).

202

WARNING

Selecting the wrong position can cause you to lose control of the vehicle, which can lead to accidents and serious

injuries.

● Never press the accelerator when engaging a gear selector position.

● When the engine is running, the vehicle starts moving as soon as a selector lever position is engaged and the

brake pedal is released.

● Never select reverse gearR or engage the parking lockP while the vehicle is in motion.

WARNING

Unintentional vehicle movements can cause serious injury.

● The driver must never leave the driver seat when the vehicle’s engine is running and a gear position has been

selected. If you have to leave the vehicle while the engine is running, always switch on the parking lock P and

apply the handbrake.

● If the engine is running and positionD or R is selected, hold the vehicle with the foot brake. The vehicle will creep

forward even when the engine is idling, as power transmission is even then not fully interrupted.

● Never select reverse gearR or engage the parking lock P when the vehicle is in motion.

● Never leave the vehicle when it is in the neutral positionN. The vehicle can roll downhill, whether or not the

engine is running.

If you accidentally shift toN while driving, immediately take your foot off the accelerator. Wait for the engine

to reach idling speed in the neutral position. Only engage a position once this has occurred.

If the selector lever is not left in the parking lock positionP for long periods when the engine is switched off,

the 12-volt vehicle battery will discharge.

Changing gear with Tiptronic

Using Tiptronic, the gears can be shifted up and down manually in an automatic gearbox.

Fig. 1 Selector lever in Tiptronic position(left-hand drive).

The controls are mirrored for right-hand drive vehicles.

The gear that is currently selected will be maintained when the Tiptronic programme is selected. This remains the

case as long as the system does not automatically carry out a change of gear due to the current driving situation.

Operating Tiptronic with the selector lever

1. Push the selector lever from positionD to the right into the Tiptronic gate.

203

+

–

2. Tap the selector lever forwards

or back

to shift gear up or down→ Fig. 1.

When tapping the selector lever in the Tiptronic gate, it is not necessary to press the lock button on the selector lever.

NOTICE

● When accelerating, the gearbox automatically shifts up to the next gear shortly before the maximum permitted

engine speed is reached.

● When shifting down a gear manually, the gearbox will not change gear until the engine can no longer be

overrevved.

Driving with DSG® dual clutch gearbox

The gearbox changes the forward gears up and down automatically.

Driving down hills

The steeper the downhill gradient, the lower the gear that must be selected. Lower gears increase the braking effect

of the engine. Never allow the vehicle to roll down mountains or hills in the neutral position N.

1. Reduce your speed.

2. Push the selector lever from positionD to the right into the Tiptronic gate (→ Tiptronic).

3. Gently push the selector lever to the rear to change down gear.

Or: Shift down using the paddles on the steering wheel (→ Tiptronic).

Stopping and pulling away on uphill gradients

The steeper the incline, the lower the gear that is required.

If you stop the vehicle on an incline with a position selected, you must always prevent the vehicle from rolling

backwards or forwards by depressing the brake pedal or by applying the handbrake. The brake pedal or the

handbrake should not be released until you start to pull away.

®

Coasting with DSG dual clutch gearbox (depending on equipment)

In coasting mode, the momentum of the vehicle can be used to save fuel in conjunction with a foresighted driving

style. The engine is declutched and no longer brakes the vehicle – the vehicle can roll out over a longer distance.

Switch-on condition: the selector lever must be in positionD.

Switching on coasting mode:

1. Remove your foot from accelerator pedal. The engine is disengaged and runs in coasting mode. The vehicle rolls

without the braking effect of the engine.

Switching off coasting mode:

1. Briefly depress the brake pedal.

Kickdown function

The kickdown function enables maximum acceleration in the selector lever positionD or in the Tiptronic position.

If the accelerator pedal is depressed fully, the gearbox will automatically shift to a lower gear, depending on the

speed and engine revs. This will make use of the full vehicle acceleration.

The gearbox does not shift up to the next gear until the engine reaches the maximum engine speed for the gear.

204

WARNING

Rapid acceleration can cause loss of traction and skidding, particularly on slippery roads. This can cause you to lose

control of the vehicle, which can lead to accidents and serious injuries.

● Always adapt your driving style to the traffic flow.

● Only use kickdown or fast acceleration if visibility, weather, road and traffic conditions permit and other road

users are not put at risk due to the acceleration and the driving style.

● Please note that the driven wheels could start to spin and the vehicle could skid if the TCS is switched off,

especially if the road is slippery.

● Switch the TCS back on after the acceleration.

● Only use the Launch Control Program if the road and traffic conditions allow for it.

WARNING

Never “ride” the brake pedal. Do not overuse the brake pedal. Constant braking will cause the brakes to overheat.

This can considerably reduce the brake effect, increase the braking distance and, in certain circumstances, cause the

brake system to fail completely.

NOTICE

● If you stop the vehicle on an incline, do not attempt to stop it from rolling back by depressing the accelerator

while a position is still selected. The dual clutch gearbox DSG^®could overheat and be damaged.

®

● Never allow the vehicle to roll in neutral positionN, particularly if the engine is switched off. The DSG dual clutch

gearbox will not be lubricated and could be damaged.

NOTICE

Never let the brakes “rub” by applying light pressure to the brake when it is not necessary to brake. This will

increase levels of wear.

Troubleshooting

Fig. 1 Removing the selector mechanism cover.

205

Fig. 2 Releasing the selector lever lock manually.

Engine does not start

The indicator lamp lights up green.

Brake pedal was not depressed, e.g. when trying to engage another position with the selector lever.

1. To select a position, press the brake pedal.

Lock button stops vehicle driving off

The indicator lamp flashes green.

The lock button in the selector lever is not engaged.

1. Engage the selector lever lock.

Selector lever lock stops vehicle driving off

The indicator lamp flashes green. An information text is additionally displayed.

®

In rare cases, the selector lever lock may not engage in vehicles with a DSG dual clutch gearbox.

The drive is then deactivated to prevent the vehicle from accidentally pulling away.

1. Shift the selector lever to positionP or N.

2. Depress the foot brake and then release it again.

Gearbox overheated

The warning lamp lights up red.

An acoustic warning may also be given. A text notification may also be shown on the instrument cluster display.

The DSG^®dual clutch gearbox can become too hot, for example, if the vehicle regularly pulls off from the starting

position, during long periods at “crawling” speed, or in stop-and-go traffic.

1.

Do not drive on!

2. Allow the gearbox to cool down in selector lever positionP.

3. Do not drive on if the warning lamp does not go out.

206

4. Seek expert assistance. Failure to do so could result in considerable damage to the gearbox.

Indicator lamp is flashing alternately with the selector lever display

The indicator lamp and the symbol showing the position engaged flash alternately, e.g.D.

Fault in the automatic gearbox.

1. Drive to the nearest correspondingly qualified workshop immediately to have the system checked.

Releasing the selector lever lock manually

If the power fails in the vehicle(for example if the 12-volt battery is flat)and the vehicle has to be towed, the selector

lever lock must be released manually. Seek expert assistance.

The manual release mechanism is located under the cover of the gearshift gate.

Removing the cover of the gearshift gate:

1. Apply the handbrake firmly. If the handbrake cannot be applied firmly the vehicle will have to be prevented

from rolling off using other means.

2. Switch off the ignition.

3. Carefully pull the cover upwards in the area around the selector lever gaiter with connected electrical wiring

→ Fig. 1.

4. Pull the cover up and over the selector lever.

Releasing the selector lever lock manually:

1. Press the release lever in the direction of the arrow and hold it there→ Fig. 2.

2. Press the lock button on the selector lever handle and move the selector lever into the neutral positionN.

3. After manual release, carefully press the cover into the centre console while ensuring that the electrical wires

are positioned correctly.

Emergency program

There is a fault in the system if all the displays on the instrument cluster for the selector lever positions have a light

background. The DSG^®dual clutch gearbox is running in an emergency programme. The vehicle can still be driven in

the emergency programme, but only at reduced speed and not in all gears.

In vehicles with a DSG^®dual clutch gearbox, you may no longer be able to select reverse gear.

1. In all cases the automatic gearbox should be checked by a correspondingly qualified workshop immediately.

Vehicle does not move even though position is engaged

If the vehicle will not move in the required direction, the system may have selected the position incorrectly.

1. Depress the brake pedal and reselect the position.

2. If the vehicle still does not move in the required direction, there is a system fault. Seek expert assistance and

have the system checked.

WARNING

Never move the selector lever out of positionP if the handbrake is not applied. Otherwise the vehicle could move

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Driving for Your Volkswagen California Van Third Generation (2015-2024)

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