Get In an emergency Guide for Volkswagen California Van Third Generation (2015-2024)

must always lie securely against the child's body.

● If necessary, tighten the belt so that it lies securely against the child's body.

Making you and your vehicle safe

Observe any legislation concerning the safety of a broken-down vehicle. For example, many countries stipulate that

you have to switch on the hazard warning lights and wear a high-visibility waistcoat.

Checklist

To ensure your own safety and the safety of your passengers, observe the following actions in the specified order→

:

1. Stop the vehicle at a safe distance away from moving traffic and on a suitable surface.

2. Switch on the hazard warning lights with the button.

3. Apply the handbrake firmly.

4. Select the neutral position or move the selector lever to theP position.

5. Switch off the engine and remove the key from the ignition.

6. Ensure that all occupants exit the vehicle and go straight to a safe place away from moving traffic, e.g. behind

the safety barrier. Observe the country-specific regulations concerning high-visibility waistcoats.

7. Take all vehicle keys with you when you leave the vehicle.

8. Place the warning triangle in position to draw the attention of other road users to your vehicle.

9. Allow the engine to cool down and if necessary seek suitably qualified expert assistance.

If the ignition is switched on and the hazard warning lights activated, you can still indicate a change in direction or

change of lane with the turn signal lever. The warning lights will be interrupted temporarily.

Switch on the hazard warning lights

Switch on the hazard warning lights in the following situations to alert following traffic:

—If the traffic in front slows suddenly.

—You reach the end of a traffic jam.

—There is an emergency situation.

—The vehicle has broken down.

—When tow-starting or towing.

Always follow local regulations for the use of the hazard warning lights.

If the hazard warning lights are not working, you must use an alternative method of drawing attention to the broken-

down vehicle. This method must comply with traffic legislation.

WARNING

Any broken-down vehicle poses a high accident risk for the vehicle occupants and other road users.

● Stop the vehicle as soon as it is possible and safe to do so.

● Park the vehicle at a safe distance from moving traffic.

● Switch on the hazard warning lights.

● Never leave anyone alone in the vehicle, particularly children or people requiring assistance. This applies in

particular when the doors are locked. People locked in the vehicle may be subjected to very high or very low

temperatures.

WARNING

Ignoring any of the items on this important safety checklist can lead to accidents and severe injuries.

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● Always follow the actions in the checklist and observe the generally valid safety precautions.

WARNING

The components of the exhaust system become very hot. This can cause fires and serious injuries.

● Park the vehicle so that no part of the exhaust system can come into contact with any inflammable material

underneath the vehicle, e.g. dry grass, fuel.

NOTICE

When pushing the vehicle by hand, do not press on the rear lights or large metal panels. This could damage the

vehicle.

The 12-volt vehicle battery will discharge if the hazard warning lights are left on over a long period of time –

even when the ignition is switched off.

In some vehicles, if you brake hard at speeds over approximately 80 km/h(50 mph), the brake lights will flash

to warn the traffic behind. If you then continue to brake, the hazard warning lights will be switched on

automatically at speeds under approximately 10 km/h (6 mph). The brake light will light up steadily. Once the

vehicle starts to accelerate, the hazard warning lights will switch off again.

Equipment for an emergency

With some equipment levels, a first-aid kit, a high-visibility waistcoat and warning triangle may be stowed in the

driver door.

First-aid kit

The first-aid kit must comply with legal requirements. Please observe the use-by date of the contents.

After use, renew contents if necessary and then stow the first-aid kit away again safely.

High-visibility waistcoat

The high-visibility waistcoat must comply with legal requirements.

Warning triangle

The warning triangle must comply with legal requirements.

Remove the warning triangle from the stowage compartment: Press the holders upwards and remove the warning

triangle.

Fire extinguisher

Depending on the equipment, the vehicle may contain a fire extinguisher.

The fire extinguisher must comply with applicable legal regulations, must always be ready for use and must be

checked regularly (see inspection seal on the fire extinguisher).

WARNING

In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle

and cause severe injuries.

● Always secure the first aid kit, warning triangle and fire extinguisher safely in the holders provided in the vehicle.

● Stow the high-visibility waistcoat in a stowage compartment where it can be easily reached.

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Information call, breakdown call and Emergency Call Service

Fig. 1 In the roof console: voice service control.

Information call.

Breakdown Call.

Emergency Call Service.

Depending on the vehicle equipment, a control may be installed in the roof console . The voice services including

information call, breakdown call and emergency call service can be activated by pressing the buttons.

The required connection is established by a factory-fitted control unit→

.

Indicator lamp

The control is equipped with an indicator lamp→ Fig. 1 (arrow). Depending on the operational status of the

Emergency Call System, the indicator lamp will light up in different colours and with different light sequences:

Indicator lamp is not lit up: all voice services are deactivated.

Indicator lamp flashes red for about 20 seconds after the ignition has been switched on: at least one voice

service is deactivated.

Indicator lamp lights up red continuously: system fault. Voice service availability is restricted.

The indicator lamp lights up green: voice services available, system ready for operation.

The indicator lamp flashes green: a voice connection is active.

Information Call

—The Information Call enables you to call the Volkswagen AG hotline.

—The Information Call function is available only in some sales regions.

—The call centre communicates in the language registered for the vehicle in We Connect.

Breakdown Call

—The Breakdown Call service allows you to seek professional assistance should your vehicle break down.

—Some vehicle data, such as the current location, are transmitted parallel to the voice call.

—The call centre communicates in the language registered for the vehicle in We Connect.

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Emergency Call Service

Depending on the equipment, the vehicle may be equipped with an emergency call system. In some countries, the

eCall Emergency System is activated as standard. The control is located in the roof console.

The emergency call function allows help to be organised very quickly in danger situations. A voice connection is

established to a public emergency call centre. The call centre communicates in the language of the country in which

the vehicle is located. In addition, data relevant for the emergency call are transmitted automatically to the public

emergency call centre, such as the current vehicle position.

The legal basis for data processing by the eCall Emergency System corresponds to the country-specific legislation,

e.g. EU regulation 2015/758. Please also observe the information on data storage and data services.

The following additional systems are installed to guarantee functioning even after a serious accident:

—Emergency call microphone.

—Emergency call loudspeaker.

—Integrated battery that is independent of the vehicle electrical system.

Initiating an emergency call manually

1. Press the emergency call button

until the indicator lamp flashes green. The emergency call is now initiated

and a voice connection is established to the public emergency call centre.

If you have accidentally pressed the emergency call button, cancel the emergency call immediately:

1. Press the emergency call button again until the indicator lamp lights up green continuously.

Automatic emergency call

An automatic emergency call is initiated only when the ignition is switched on.

A connection to the emergency call centre is set up immediately after the airbags or belt tensioners have been

triggered. The automatic emergency call cannot be cancelled by pressing the emergency call button

.

Rescue measures will be initiated automatically if there is no response to questions from the public emergency call

centre.

Integrated battery

The integrated battery ensures that the eCall Emergency System remains available for some time if the 12-volt

vehicle battery is disconnected or faulty.

A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or

faulty (→ eCall Emergency System). If the corresponding message is displayed, go to a correspondingly qualified

workshop immediately and have the integrated battery replaced.

Data transmission

In the event of an emergency call, the available data are transmitted to the public emergency call centre in order to

permit determination of the necessary rescue measures.

The data relating to the emergency call will be deleted automatically by the system 13 hours after the emergency call

was initiated.

The transmitted data include the following:

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—Current position of the vehicle when the emergency call was initiated.

—Two further positions shortly before the emergency call was initiated(journey route, a few 100 m).

—Vehicle identification number (VIN).

—Fuel type.

—Vehicle class.

—Type of call (test call or emergency call).

—Type of initiation (automatic or manual).

—Direction in which the vehicle was moving when the emergency call was triggered.

—Time of the collision.

—Reliability of the positioning data.

—Data record version.

—Counter for transmitted data records per call.

—Optional: Estimated number of passengers.

WARNING

The following conditions can make it impossible for a manual or automatic emergency call to be made or restrict the

availability of the emergency call function:

● Your current emergency call location is in an area with no or insufficient mobile communications and GPS

reception.

● You are in an area with sufficient mobile communications reception but the telecommunications provider's

mobile network is not available.

● The emergency call system is not available in some countries.

● The public emergency call centre does not have the technical capability to receive emergency data.

● The components in the vehicle required for the manual or automatic emergency call are damaged or do not have

sufficient electrical energy.

● The vehicle ignition is not switched on.

WARNING

Metal objects or objects that emit radiation, e.g. mobile phones, can impair the functionality of the emergency call

system.

● Do not place any metal objects or objects that emit radiation in the stowage compartment above the steering

wheel.

Troubleshooting

eCall emergency call system fault

The indicator lamp in the emergency call button lights up red continuously . In addition, a text message may be

displayed in the instrument cluster.

There is a system fault in the eCall Emergency System. It may not be possible to make an emergency call.

1. Go to a correspondingly qualified workshop immediately and have the fault rectified.

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In an emergency for Your Volkswagen California Van Third Generation (2015-2024)

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