Get Connect Fleet Guide for Volkswagen California Van Fourth Generation (2024-2025)

Introduction

Connect Fleet is Volkswagen AG’s complete solution that enables corporate customers to monitor and manage their

vehicle fleet. Connect Fleet supplies live vehicle data for this purpose.

The availability of Connect Fleet depends on the equipment level.

Connect Fleet consists of two applications:

—The Connect Fleet smartphone app allows the driver to connect to the vehicle, e.g. to manage trips digitally and to

transfer the data to the Connect Fleet web portal.

—The fleet manager registers the company and manages vehicles and drivers on theConnect Fleet web portal.

Data transmission from the vehicle takes place via the control unit with integratedeSIM

.

Detailed information about the functions, requirements and impairments ofConnect Fleet is available online in

Europe:

Connect Fleet web portal:

Please also note the following with regard to impairments ofConnect Fleet .

Please contact your Volkswagen dealership if you have any questions.

The compatibility of the control unit with integratedeSIM

with Connect Fleet depends on the equipment.

The Connect Fleet smartphone app is only available from thePlay Store for Android devices and from the

App Store for iOS devices.

The names of services etc. on theConnect Fleet web portal and in theConnect Fleet smartphone app may

differ from those listed here and are subject to change without notice.

WARNING

In areas with insufficient mobile telephone andGPS

reception, no emergency calls and phone calls can be made and no data can be transmitted.

● Go to another location.

WARNING

Computers, data media and mobile telephones that are connected to the internet or that are used in public and

private networks may be infected by manipulated data or have malware installed on them.

● Protect computers, data media and mobile telephones by means of a suitable anti-virus program and generally

known precautionary measures.

● Regularly update the appropriate anti-virus program with the system updates or upgrades from the provider.

NOTICE

Vehicle damage or restrictions on the availability of the services may be caused by factors beyond the control of

Volkswagen AG. Such factors include in particular:

● Insufficient network strength

● Misuse of mobile devices

● Data loss during transfer

● Unsuitable and malicious third-party applications

● Malicious software on data media, computers, tablets and mobile telephones.

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Services portfolio

Please note the information on the services that do not require activation (→ We Connect).

The available Connect Fleet services depend on whichConnect Fleet package you have purchased, which user role is

assigned to your user account in the vehicle and whether the vehicle has been activated for a Connect Fleet user

account.

The initial assignment of services listed here represents the maximum possible scope. The maximum possible scope is

available only for a few vehicle models. There may be changes in the assignment shown here during the service life of

the vehicle.

Not all services are available in all vehicles and countries.

You can activate the “Manage services” function in the Infotainment system to see which services are available in the

vehicle, if any (→ Manage services).

The portfolio of offered services may be different than that specified here in some countries and in the event of

contract renewal.

You can find out which services actually belong toConnect Fleet at the time you conclude or renew your

contract online in Europe on the Connect Fleet website (→ Connect Fleet).

Connect Fleet services:

These fleet services are available only throughConnect Fleet and only for commercial customers and fleet operators.

Maximum possible scope. Not available in all vehicles and countries.

—Digital Logbook, if available.

—Digital cost logbook.

—GPS

location, e.g. parking position and route information, if available.

—Vehicle profile.

—Maintenance Management.

The service portfolio and other individual services offered by Volkswagen AG may be changed, discontinued,

deactivated, reactivated, renamed and expanded without prior notice.

Other information is available in Europe on the Internet on theConnect Fleet website and, after setting up a user

account, also on the Connect Fleet web portal (→ Connect Fleet) .

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Data processing

Applies in EU countries where the General Data Protection Regulation of the European Union is valid:

Information about the vehicle is transmitted and processed online when you useConnect Fleet. This data may also

indirectly provide information about the respective driver, e.g. their driving behaviour. The current version of the

Privacy Policy can be accessed on the internet via the Connect Fleet web portal:

Permanent transfer of the vehicle

If you want to permanently pass on your vehicle, you must remove the vehicle from theConnect Fleet web portal.

Depending on the vehicle, you can additionally reset the Infotainment system to the factory settings in order to

delete all the data in the vehicle.

Using Connect Fleet with a pre-owned vehicle

If you purchased the vehicle second-hand or another person has transferred it to you for permanent use, mobile

online services may already be activated and the previous user may still be able to view collected data and control

certain vehicle functions via the mobile online services and control some functions of your vehicle.

—Connect Fleet was used previously

The previous owner of the vehicle must remove the vehicle from theirConnect Fleet profile if they used

Connect Fleet corporate fleet management. Alternatively, you can add the vehicle to your fleet. This deletes the

vehicle from the previous owner’s fleet.

—We Connect was used previously

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user. In this

case, the vehicle can be added to the Connect Fleet vehicle fleet when the primary user has been deleted.

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Registering as fleet manager

A fleet manager must be registered in order to create and manage the fleet. The fleet manager creates drivers and

vehicles and manages the data. The user account of the fleet manager is simultaneously the company user account

(ONE Business ID). The user account forConnect Fleet is created via theONE Business ID.

Registration

The registration process for usingConnect Fleet with the ONE Business ID is described below.

Prerequisites

✓ The official documents relating to the relevant legal and economic situation of the company are available, including

information on the commercial register number or number from a comparable public register and on the registry

court (HRA/HRB

).

✓ You have power of attorney as managing director or authorised officer or the copy of the template for the power

of attorney is available completed and signed in digital form.

1. Call up the Connect Fleet web portal (→ Connect Fleet).

2. Click Register to start the registration process with theONE Business ID on theConnect Fleet web portal.

3. Click on Register new organisation.

4. Select the registered office of the company and the contract language and confirm these inputs.

5. Complete the company data.

6. Confirm the note on registration as administrator for the company.

7. Complete the user data including business email address.

The personal data of the fleet manager is required.

8. To complete the registration process, agree to the Terms of Use and the Data Processing Agreement and

acknowledge the Privacy Policy.

A confirmation email is sent to the email address you entered.

9. To confirm registration, click on the link in the email and log in once with the defined details.

To log in to Connect Fleet, enter the specified data for the fleet manager’s user account.

10. To complete the registration process via theConnect Fleet web portal and additionally protect your account,

follow the instructions on 2-factor authentication.

The registration of your account has been successfully completed.

11. Have ready official documents relating to the relevant legal and economic situation of the company.

12. Click Start verification.

13. In order to verify the company, enter the commercial register number (HRA/HRB

) or the number from a comparable public register and the registry court(district court).

14. Optional: if you do not have a power of attorney, upload the completed and signed power of attorney template.

The documents that you upload will be checked. This can take several working days.

Once your account has been verified, you will receive a confirmation email.

15. Check the inbox of the email account that you used for registration.

If you cannot see a confirmation email in your inbox, check the spam folder and recycle bin of your email

account.

You can log into Connect Fleet as soon as your current verification status changes to the status

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“registered and verified”.

You can view your verification status in theONE Business ID at any time.

The company and fleet manager are registered forConnect Fleet after verification has been completed. You can now

create driver profiles and add vehicles to the fleet.

Verification of the data provided and uploaded documents can take up to three working

days.

ONE Business ID

The ONE Business ID is a user ID specially developed for business customers.

The ONE Business ID is your individual organisational access to the digital business customer world of the

Volkswagen Group. It enables easy registration for various commercial customer services.

Detailed information onONE Business ID can be found on the internet in Europe:

/faq

Managing the fleet as a fleet manager

As the fleet manager, you can obtain an overview of the vehicles in the fleet, the registered drivers and the vehicle

data on the Connect Fleet web portal.

Adding a vehicle

To add a vehicle, you simply need to enter the details on theConnect Fleet web portal.

Prerequisites

✓ You must be registered as fleet manager on theConnect Fleet web portal.

✓ You have the vehicle registration documents as a file.

✓ No primary user has yet been set up in the vehicle.

1. Log in with the login data of the fleet manager on theConnect Fleet web portal.

2. Click Add vehicles.

3. Click

.

4. Enter the vehicle identification number (VIN

) and official registration number of the vehicle.

5. Upload the vehicle registration documents.

6. Confirm that you are an authorised company representative.

The uploaded registration documents are checked to ensure that they are genuine. Verification of the uploaded

documents can take up to three working days.

7. Click Add to fleet once verification is complete.

8. Carry out the payment process and finish the procedure.

The vehicle has been added to the fleet and you have activatedConnect Fleet.

You can view the vehicle data on theConnect Fleet web portal.

If you have added the vehicle to aConnect Fleet user account for the first time, the vehicle must first be driven a

distance of more than 2 km (around 1 mi) while a driver registered in the fleet is connected to the vehicle. The vehicle

will be fully recognised only after this time and the current vehicle data will be transmitted.

Verification of the uploaded documents can take up to three working

days.

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Adding a driver

1. Log in with the login data of the fleet manager on theConnect Fleet web portal.

2. Click Add driver .

3. Click

.

4. Enter the driver information.

5. Click Add .

You will receive a user ID and password for the driver. The driver can use this data to log in via theConnect Fleet

smartphone app.

Connecting to the vehicle as a driver

As a driver, you can use your mobile telephone to connect to the vehicle and use theConnect Fleet smartphone app

as a digital logbook and cost logbook, and to send damage reports. The data recorded while driving and in the

Connect Fleet smartphone app is transferred automatically to theConnect Fleet web portal.

Connecting to the vehicle

Prerequisites

✓ The vehicle has been added to the fleet.

✓ The fleet manager has added you to the fleet as a driver.

✓ The Connect Fleet smartphone app is installed on your mobile telephone.

1. Log into the Connect Fleet smartphone app with your user ID and password.

2. When you log in for the first time, follow the instructions in theConnect Fleet smartphone app and complete

the login process.

The vehicles in the fleet will be shown in theConnect Fleet smartphone app. If a vehicle has just been added to

the fleet, it can take several minutes until the vehicle is displayed in the Connect Fleet smartphone app.

3. Tap Select vehicle .

4. Tap the required vehicle.

You are now connected to the vehicle. Journeys with the vehicle will be assigned to you until you disconnect the

connection.

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Connect Fleet for Your Volkswagen California Van Fourth Generation (2024-2025)

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