Get Emergency Call Service Guide for Volkswagen California Van Fourth Generation (2024-2025)

Information call, breakdown call and Emergency Call Service

Fig. 1 In the roof console: voice service control.

Information call.

Breakdown Call.

Emergency Call Service.

Depending on the vehicle equipment, a control may be installed in the roof console . The voice services including

information call, breakdown call and emergency call service can be activated by pressing the buttons.

The required connection is established by a factory-fitted control unit→

Indicator lamp

The control is equipped with an indicator lamp→ Fig. 1 (arrow). Depending on the operational status of the

Emergency Call System, the indicator lamp will light up in different colours and with different light sequences:

Indicator lamp is not lit up: all voice services are deactivated.

Indicator lamp flashes red for about 20 seconds after the ignition has been switched on: at least one voice

service is deactivated.

Indicator lamp lights up red continuously: system fault. Voice service availability is restricted.

The indicator lamp lights up green: voice services available, system ready for operation.

The indicator lamp flashes green: a voice connection is active.

Information Call

—The Information Call enables you to call the Volkswagen AG hotline.

—The Information Call function is available only in some sales regions.

—The call centre communicates in the language registered for the vehicle in We Connect.

Breakdown Call

—The Breakdown Call service allows you to seek professional assistance should your vehicle break down.

—Some vehicle data, such as the current location, are transmitted parallel to the voice call.

—The call centre communicates in the language registered for the vehicle in We Connect.

Emergency Call Service

Depending on the equipment, the vehicle may be equipped with an emergency call system. In some countries, the

eCall Emergency System is activated as standard. The control is located in the roof console.

The emergency call function allows help to be organised very quickly in danger situations. A voice connection is

established to a public emergency call centre. The call centre communicates in the language of the country in which

the vehicle is located. In addition, data relevant for the emergency call are transmitted automatically to the public

emergency call centre, such as the current vehicle position.

The legal basis for data processing by the eCall Emergency System corresponds to the country-specific legislation,

e.g. EU regulation 2015/758. Please also observe the information on data storage and data services.

The following additional systems are installed to guarantee functioning even after a serious accident:

—Emergency call microphone.

—Emergency call loudspeaker.

—Integrated battery that is independent of the vehicle electrical system.

Initiating an emergency call manually

1. Press the emergency call button

until the indicator lamp flashes green. The emergency call is now initiated

and a voice connection is established to the public emergency call centre.

If you have accidentally pressed the emergency call button, cancel the emergency call immediately:

1. Press the emergency call button again until the indicator lamp lights up green continuously.

Automatic emergency call

An automatic emergency call is initiated only when the ignition is switched on.

A connection to the emergency call centre is set up immediately after the airbags or belt tensioners have been

triggered. The automatic emergency call cannot be cancelled by pressing the emergency call button

Rescue measures will be initiated automatically if there is no response to questions from the public emergency call

centre.

Integrated battery

The integrated battery ensures that the eCall Emergency System remains available for some time if the 12-volt

vehicle battery is disconnected or faulty.

A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or

faulty (→ eCall Emergency System). If the corresponding message is displayed, go to a correspondingly qualified

workshop immediately and have the integrated battery replaced.

Data transmission

In the event of an emergency call, the available data are transmitted to the public emergency call centre in order to

permit determination of the necessary rescue measures.

The data relating to the emergency call will be deleted automatically by the system 13 hours after the emergency call

was initiated.

The transmitted data include the following:

—Current position of the vehicle when the emergency call was initiated.

—Two further positions shortly before the emergency call was initiated(journey route, a few 100 m).

—Vehicle identification number (VIN).

—Fuel type.

—Vehicle class.

—Type of call (test call or emergency call).

—Type of initiation (automatic or manual).

—Direction in which the vehicle was moving when the emergency call was triggered.

—Time of the collision.

—Reliability of the positioning data.

—Data record version.

—Counter for transmitted data records per call.

—Optional: Estimated number of passengers.

WARNING

The following conditions can make it impossible for a manual or automatic emergency call to be made or restrict the

availability of the emergency call function:

● Your current emergency call location is in an area with no or insufficient mobile communications and GPS

reception.

● You are in an area with sufficient mobile communications reception but the telecommunications provider's

mobile network is not available.

● The emergency call system is not available in some countries.

● The public emergency call centre does not have the technical capability to receive emergency data.

● The components in the vehicle required for the manual or automatic emergency call are damaged or do not have

sufficient electrical energy.

● The vehicle ignition is not switched on.

WARNING

Metal objects or objects that emit radiation, e.g. mobile phones, can impair the functionality of the emergency call

system.

● Do not place any metal objects or objects that emit radiation in the stowage compartment above the steering

wheel.

Troubleshooting

eCall emergency call system fault

The indicator lamp in the emergency call button lights up red continuously . In addition, a text message may be

displayed in the instrument cluster.

There is a system fault in the eCall Emergency System. It may not be possible to make an emergency call.

1. Go to a correspondingly qualified workshop immediately and have the fault rectified.

Emergency Call Service for Your Volkswagen California Van Fourth Generation (2024-2025)

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