WARNING
In spite of integrated security mechanisms and regularly performed system updates or over-the-air updates,
malware can still cause malfunctions of the vehicle control units. Malfunctions of the control units and vehicle can
also occur if you connect computers, data media or mobile telephones to the vehicle that are infected with malware
or viruses. The malfunctions can result in serious accidents and fatal injuries.
● Reduce speed in a controlled manner if the vehicle functions or reacts differently than usual.
● Consult a suitably qualified workshop.
NOTICE
Malware can access data and information that are stored in control units, in the Infotainment system and on
connected data media and paired mobile telephones. This can lead to complete loss of the data or damage to the
control units, Infotainment system, computer, data medium or mobile telephone.
● Carry out over-the-air updates as soon as possible after they are made available or have system updates carried
out as soon as possible. Consult a suitably qualified workshop.
● Protect computers, data media and mobile telephones by means of a suitable anti-virus program and generally
known precautionary measures. Regularly update the appropriate anti-virus program with the system updates or
updates from the respective provider.
Minimising risks
You too can reduce the risk of unauthorised access to vehicle systems and functions:
—Use only data media, Bluetooth® devices and mobile telephones in the vehicle than do not contain manipulated
data or malware.
—Have system updates that are made available by Volkswagen Commercial Vehicles carried out by a suitably
qualified workshop as soon as possible after they are made available. If it is possible for you to perform over-the-
air updates for your vehicle and in your country, carry out any over-the-air updates that are made available by
Volkswagen Commercial Vehicles immediately. If the driver repeatedly rejects the over-the-air update, it is then
necessary to visit a suitably qualified workshop.
—Have the vehicle serviced, repaired and maintained only by a suitably qualified workshop.
Introduction
Over-the-air updates allow you to always keep your vehicle up-to-date, e.g. in order to optimise the vehicle
functions and for protection against malware.
How can you recognise when an over-the-air update is available?
An available over-the-air update is displayed to you in the Infotainment system.
If several over-the-air updates are available for the vehicle at the same time, one over-the-air update must first be
completed successfully before the next over-the-air update can be performed.
In your own interest, over-the-air updates should be carried out as soon as possible. If the driver repeatedly
rejects the over-the-air update, it is then necessary to visit a suitably qualified workshop.
WARNING
It is possible in very rare cases that a control unit will not function properly after an over-the-air update.
● Do not use the vehicle. Contact Customer Care at Volkswagen Commercial Vehicles.
WARNING
If the instrument cluster does not function after the over-the-air update, no instruments, warning lamps, symbols
or text messages can be displayed. Driving with an instrument cluster that is not working can cause accidents and
fatal injuries.
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