Get Service Guide for Volkswagen California Van Fourth Generation (2024-2025)

Service work and digital service schedule

Storing the service operations performed (“digital service schedule”)

The service records are stored in a central system by your correspondingly qualified workshop or Volkswagen

Commercial Vehicles dealership. This transparent documentation of the service history allows the service operations

performed to be reproduced at any time. Each time you have your vehicle serviced, Volkswagen Commercial Vehicles

recommends asking for a printed service record, which contains all service work stored in the system.

With every service, the printout of the previous service record is replaced by a current printout.

The digital service schedule is not available in some markets. In this case, your Volkswagen Commercial Vehicles

dealership will inform you about the service work and documentation of this work.

Service work

The following information is documented in the digital service schedule by a correspondingly qualified workshop or

your Volkswagen Commercial Vehicles dealership:

—Which service was carried out and when.

—Whether any repairs are recommended, such as replacement of the brake pads in the near future.

—Whether you had any special requests before or during the maintenance work. Your service advisor will note these

on the order.

—Which components and service fluids were changed.

—When your next service is scheduled for.

The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place at every

scheduled inspection.

The type and scope of service work may differ from vehicle to vehicle. Information on specific work for your vehicle

can be requested from a correspondingly qualified workshop.

WARNING

Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result in breakdowns, accidents

and serious injury.

● All service work should be carried out by a suitably qualified workshop.

NOTICE

Volkswagen Commercial Vehicles is not responsible for any vehicle damage caused by inadequate servicing work or

delays in the supply of parts.

Regular servicing of your vehicle not only maintains its value, it also ensures that your vehicle remains

roadworthy and in working order. You should therefore have your vehicle serviced according to the

Volkswagen Commercial Vehicles guidelines.

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Fixed service or flexible service

There are two types of service event:oil change service and inspection. The service interval display in the display of

the instrument cluster serves as a reminder of when the next service event is due.

Your vehicle will receive eitherfixed service or flexible service during the oil change service, depending on the level of

equipment, the engine type and the operating conditions.

The engine codes are displayed on the type plate or can be queried in the service menu (→ Service interval display).

How do I know which type of service my vehicle needs?

Information on the service type that applies to the vehicle can be obtained from a suitably qualified workshop.

Features of the flexible service

With the flexible service, you only need to have an oil change service carried out if your vehicle requires one.

Individual operating conditions and personal driving style are taken into account in order to determine this point in

time. An important feature of the flexible service is the use of LongLife engine oil instead of conventional oil.

Observe and follow the information on the motor oil specification according to the VW standard (→ Engine oil).

If you do not wish to have the flexible service, you can opt for the fixed service instead. However, a fixed service can

affect your service costs. Your service advisor will be pleased to advise you.

Service interval display

Service dates are shown in the service interval display in the instrument cluster (→ Service interval display). This

service interval display provides information on services that include an oil change or inspection. When an individual

service is due, additional work that is due can also be carried out, e.g. changing brake fluid.

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Information on operating conditions

The specified service intervals and scope of service always apply to vehicles used under normal operating conditions.

If the vehicle is operated under severe conditions, some work will have to be performed before the next service is due

or at shorter intervals than those specified.

Extreme conditions include:

—Fuels containing sulphur.

—Regular short trips.

—Long periods of engine idling, e.g. taxis.

—Use of the vehicle on rough terrain.

—Use in areas with high levels of dust

—Frequent trailer towing (with some equipment levels).

—Primarily stop-and-go mode, e.g. in the city.

—Driving mainly in winter conditions

This applies particularly to the following components(depending on the vehicle equipment):

—Enhanced air filter with activated carbon.

—Air Care enhanced air filter with activated carbon.

—Air filter.

—Toothed belt.

—Particulate filter.

—Engine oil.

—Additional equipment.

The service advisor at your correspondingly qualified workshop will be pleased to advise you on whether your vehicle

requires more frequent servicing due to the conditions under which it is used.

WARNING

Inadequate servicing, no servicing at all, or failure to adhere to service intervals may result in breakdowns, accidents

or serious injury.

● All service work should be carried out by a suitably qualified workshop.

NOTICE

Volkswagen Commercial Vehicles is not responsible for any vehicle damage caused by inadequate servicing work or

delays in the supply of parts.

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Scope of service

The scope of service includes allinspection work and maintenance work that is necessary in order to keep your vehicle

roadworthy (depending on the operating conditions and vehicle equipment, e.g. engine, gearbox or service fluids).

You can find out the details of the work required for your vehicle from any correspondingly qualified workshop. Or

you can enquire in the electronic repair and workshop information system erWin (→ Repairs and technical

modifications).

Inspection work

The systems listed below may be checked, for example.

Electrics

—12-volt vehicle battery: replace if necessary.

—Lighting.

—Horn.

—Headlight setting.

—Service interval display: reset.

Engine and gearbox

—Exhaust system.

—Gearbox and final drive.

—Natural gas system.

—Poly V-belt.

—Cooling system.

—Engine and components in the engine compartment.

—Engine oil level.

Running gear

—Swivel joints and track rods.

—Tyres.

—Brake system.

—Brake pads and brake discs.

—Brake fluid level.

—Drive shaft boots.

—Coupling rod and stabiliser mountings.

—Breakdown set.

—Tyre pressure on all wheels.

—Power steering.

—Shock absorbers and coil springs.

Body

—Windscreen.

—Corrosion on the body.

—Wiper blades and window washer system.

—Lubricate door arresters.

—Underbody.

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1. Carry out road test.

Servicing work

In addition to the inspection work, further servicing work may need to be performed on your vehicled, epending on

the operating conditions and vehicle equipment, e.g. engine, gearbox or service fluids,. This work is dependent either

on time and mileage or only time or mileage.

The service fluids or components listed below may be changed, for example.

—Final drive and differential: change oil.

—Additives.

—Air Care enhanced air filter with activated carbon.

—Enhanced air filter with activated carbon.

—Brake fluid.

—Diesel fuel filter: change or drain.

—Natural gas fuel tank and natural gas pipes.

—Natural gas system filter.

—Gearbox oil and, if required, gearbox oil filter.

—Gearbox mounting.

—Battery of the seatbelt status indicator for the rear seats.

—Air filter.

—Engine oil and, if required, engine oil filter.

—Particulate filter.

—Toothed belt and tensioning roller.

—Spark plugs.

It is also possible to have servicing work carried out in between the scheduled service events.

The scope of service is subject to change for technical reasons, e.g. continuous further development of components.

Your suitably qualified workshop always has the latest information about any changes.

Notes on vehicle care

Regular and expert care helps to preserve your vehicle→

.

The longer that soiling is left on the surface of vehicle components and upholstery fabrics, the more difficult it can

become to clean and treat them. Extended exposure may mean that it is no longer possible to remove soiling.

Consult a correspondingly qualified workshop if you have any questions about care products or if components are not

listed. Appropriate accessories are available from a correspondingly qualified workshop. Follow the instructions for

use on the packaging.

WARNING

Incorrect care and cleaning of vehicle parts can impair the safety features of the vehicle and cause serious injury.

● Clean and care for vehicle parts only in accordance with the manufacturer’s instructions.

● Always use approved or recommended cleaning products.

● Do not use cleaning agents that contain solvents. Solvents can cause irreparable damage to the airbag modules.

● Protect your hands and arms against parts with sharp edges, e.g. when cleaning the insides of the wheel

housings.

WARNING

Dirty, misted and iced-up windows reduce visibility. This can also impair the vehicles’ safety equipment. This leads

to a risk of accidents and serious injuries.

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Service for Your Volkswagen California Van Fourth Generation (2024-2025)

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