Airbag system for Your Volkswagen E Golf 4 Door Second Generation (2017-2020)

Airbag system  
Introduction to the topic  
The vehicle is equipped with a front airbag for the driver and front passenger. The front airbags  
can provide front seat occupants with additional chest and head protection if the seat, seat belts,  
head restraints and, in the case of the driver, steering wheel are adjusted and used correctly.  
Airbags are meant only for additional protection. The airbags are not a substitute for seat belts.  
Seat belts must always be worn, even when the front seats are equipped with front airbags.  
WARNING  
Never rely solely on the airbag system for your protection.  
Even if an airbag is triggered, it only offers auxiliary protection.  
The airbag system offers the best level of protection, and reduces the risk of injury, when  
seat belts are properly worn (→ Seat belts, Description).  
Before every trip, each vehicle occupant must adopt the correct sitting position, correctly  
fasten the seat belt belonging to their seat and keep it fastened properly throughout the  
trip. This applies to all vehicle occupants and also in urban traffic.  
WARNING  
The risk of injury increases if there are any objects between the vehicle occupants and the  
deployment area of the airbag when it is triggered. This will alter the deployment zone of the  
airbag, or the objects will be flung against the body.  
Never hold any objects in your hand or on your lap while the vehicle is in motion.  
Never transport any objects on the front passenger seat. The objects could enter the  
deployment zone of the airbag during sudden braking or driving manoeuvres and then be  
flung dangerously through the vehicle interior if the airbag is activated.  
There must be no other persons, animals or objects between the vehicle occupants sitting  
on the front seats and rear outer seats and the deployment zones of the airbags. Ensure that  
children and passengers keep to this rule.  
WARNING  
The airbag system can only be triggered once. The system will have to be replaced if the  
airbags have been triggered.  
Airbags that have been triggered, and any affected system parts, must immediately be  
replaced with new parts that are approved by Volkswagen for the vehicle.  
Repairs and modifications to your vehicle should only be carried out by a qualified  
workshop. Qualified workshops have the necessary tools, diagnostic equipment, repair  
information and qualified personnel.  
Never use recycled airbag components or components that have been taken from end-of-  
life vehicles in your vehicle.  
Never alter any components of the airbag system.  
WARNING  
Fine dust particles or steam may be released when the airbags are triggered. This is normal and  
does not mean that there is a fire in the vehicle.  
The fine dust can cause irritation to the skin and eye membranes and cause breathing  
difficulties, particularly for people suffering from asthma or people who have (had) other  
respiratory problems. To help reduce breathing difficulties, get out of the vehicle or open the  
windows or doors for more fresh air.  
If you come into contact with the dust, you should wash your hands and face with a mild  
soap and water before eating.  
Do not let the dust get into your eyes or into open wounds.  
If dust has entered your eyes, rinse them with water.  
WARNING  
Cleaning agents that contain solvents cause the surface of the airbag modules to become  
porous. In an accident that triggers the airbag, loose plastic parts can cause serious injury.  
Never clean the dash panel or the airbag covers with cleaning agents that contain solvents.  
Type of front passenger front airbag system  
Volkswagen offers two different front passenger front airbag systems.  
Depending on the vehicle equipment, an airbag system or an airbag system with front passenger  
front airbag deactivation may be installed.  
Airbag system  
The front passenger front airbag can be deactivated only by a qualified workshop.  
Characteristics of the airbag system:  
Front passenger front airbag in the dash panel.  
Indicator lamp in the instrument cluster display.  
Airbag system with front passenger front airbag deactivation  
The front passenger front airbag can be deactivated manually by means of a key-operated switch  
(→ Airbag system, Operation).  
Characteristics of the airbag system with front passenger front airbag deactivation:  
Front passenger front airbag in the dash panel.  
Indicator lamp in the instrument cluster display.  
PASSENGER AIR BAG  
PASSENGER AIR BAG  
indicator lamp in the centre console.  
indicator lamp in the centre console.  
Key-operated switch in the side of the dash panel on the passenger side (only visible when the  
front passenger door is open).  
Indicator lamp  
Fig. 1 In the centre console: indicator lamp for deactivated front passenger front airbag  
or for activated front passenger front airbag  
.
The yellow indicator lamp in the instrument cluster display lights up briefly as a  
functional check when the ignition is switched on and goes out after a few  
seconds.  
Front passenger front airbag switched off. The yellow indicator lamp in the centre  
console lights up continuously Fig. 1  
.
Front passenger front airbag switched on. The yellow indicator lamp in the centre  
console will go out automatically approximately 60 seconds after the ignition is  
switched on or after the front passenger front airbag is switched on using the  
key-operated switch Fig. 1  
.
If the PASSENGER AIR BAG indicator lamp in the centre console does not light up  
continuously or lights up together with the indicator lamp in the instrument cluster display  
when the front passenger front airbag is switched off, there may be a fault in the airbag system  
.
WARNING  
If there is a fault in the airbag system, the airbag may not trigger correctly, may not trigger at  
all or may trigger unexpectedly. This can cause severe or fatal injuries.  
The airbag system should be checked by a qualified workshop as soon as possible.  
Never fit a child seat on the front passenger seat. Remove a fitted child seat! The front  
passenger front airbag may trigger during an accident in spite of the fault.  
Troubleshooting  
Fault in airbag system or belt tensioner  
The yellow indicator lamp lights up continuously. In addition, a message may be displayed in the  
instrument cluster.  
A malfunction has been detected in at least one airbag or belt tensioner.  
Go to a qualified workshop.  
Have the airbag system and belt tensioners checked.  
Airbag system or belt tensioner deactivated with diagnostic tool  
The yellow indicator lamp lights up for around four seconds when the ignition is switched on and  
then flashes for around twelve seconds. In addition, a message may be displayed in the  
instrument cluster.  
At least one airbag or belt tensioner was deactivated with a diagnostic tool.  
Go to a qualified workshop.  
Have a check carried out to establish whether the airbag system or belt tensioners must  
remain switched off.  
Front passenger front airbag switched off  
The yellow indicator lamp for the deactivated front passenger front airbag lights up continuously.  
The front passenger front airbag has been switched off.  
Front passenger front airbag switched on  
The yellow indicator lamp for the activated front passenger front airbag lights up for around  
60 seconds after the ignition has been switched on or after switching on the front passenger  
front airbag with the key-operated switch.  
The front passenger front airbag has been switched on.  
Check whether the front passenger front airbag must remain switched on.  
Description and function of the airbags  
The airbags can protect vehicle occupants during frontal and side collisions by reducing their  
movement in the direction of the collision.  
When an airbag is triggered, it is inflated by a gas generator. This causes the airbag covers to  
break, and the airbags inflate forcefully to cover their deployment zones within milliseconds.  
Once a vehicle occupant wearing a seat belt starts to sink into the inflated airbag, the gas inside  
the airbag starts to escape to cushion the occupant and slow down their movement. This can  
reduce the risk of severe and fatal injuries. A triggered airbag will not always prevent other  
injuries from occurring, such as swelling, bruising, burning and grazing. The deployment of the  
airbag can also produce frictional heat.  
Airbags provide no protection for the arms or lower body. Exception: in vehicles with a knee  
airbag, the knee area of the driver will be protected.  
The most important factors for triggering the airbag are the type of accident, the angle of  
impact, the vehicle speed and the type of object with which the vehicle collides. Therefore,  
visible damage to the vehicle does not always mean that the airbag should have been triggered.  
Whether or not the airbag triggers is determined by the vehicle deceleration rate caused by the  
collision and registered by the electronic control unit. If this rate is below the reference value  
programmed into the control unit, the airbags will not be triggered, even though the vehicle may  
be badly damaged as a result of the collision. Vehicle damage, repair costs or even the lack of  
vehicle damage in an accident do not necessarily give an indication of whether an airbag should  
inflate or not. It is not possible to define a range of vehicle speeds and reference values, since the  
circumstances will vary considerably between one collision and another. It is therefore  
impossible to cover every possible kind and angle of impact that would trigger the airbags.  
Important factors in the triggering of the airbag include the nature (hard or soft) of the object  
that the vehicle hits, the angle of impact, and the vehicle speed.  
Airbags only serve as a supplement to the three-point seat belt in some accident situations when  
the vehicle deceleration is sufficient to trigger the airbags. Airbags can only be triggered once  
and only in certain situations. The seat belts are always there to provide protection in situations  
in which the airbags are not triggered or have already been triggered. For example, if the vehicle  
collides with a further vehicle following the initial collision, or is hit by another vehicle.  
The airbag system is part of the vehicle's overall passive safety concept. The airbag system can  
only work effectively when the occupants are wearing their seat belts correctly and have  
assumed a proper sitting position  
(→ Sitting position, Description).  
Components of the vehicle safety concept  
The following vehicle safety equipment makes up the vehicle's safety concept to reduce the risk  
of severe and fatal injuries. Some of this equipment may not be fitted in your particular vehicle. It  
may not be available at all in some countries.  
Optimised seat belts for all seats.  
Belt tensioners for driver and front passenger.  
Belt tension limiter for the driver, front passenger and, if applicable, for the rear outer seats.  
Belt height adjuster for the front seats.  
Warning lamp and, where applicable, belt status display.  
Front airbags for driver and front passenger.  
Side airbags for the driver, front passenger and, if applicable, for the rear outer seats.  
Curtain airbags on the left and right.  
If applicable, knee airbag for the driver.  
Airbag indicator lamp  
.
Indicator lamp PASSENGER AIR BAG  
Indicator lamp PASSENGER AIR BAG  
Control units and sensors.  
in the centre console.  
in the centre console.  
Safety-optimised and height-adjustable head restraints.  
Adjustable steering column.  
If applicable, anchor points for child seats on the rear outer seats and on the front passenger  
seat.  
If fitted, mounting points for the top tether for child seats.  
Automatic deactivation of the high-voltage system if there is an accident involving  
deployment of the driver front airbag.  
Situations when the front, knee, side and curtain airbags will not be  
triggered:  
The ignition is switched off in a collision.  
The deceleration rate measured in a frontal collision is too low for the control unit.  
Minor side collision.  
Rear collision.  
Vehicle rolls over.  
The collision speed is lower than the required reference value in the control unit.  
Front airbags  
Fig. 1 Location and deployment zone of the driver front airbag.  
Fig. 2 Location and deployment zone of the front passenger front airbag.  
In conjunction with the seat belts, the front airbag system gives the front occupants additional  
protection for the head and chest in the event of a severe frontal collision. Always keep as far  
away from the front airbag as possible (→ Sitting position, Description). This allows the front  
airbags to inflate fully when triggered, thus providing maximum protection.  
The front airbag for the driver is located in the steering wheel Fig. 1 and the front airbag for  
the front passenger is located in the dash panel Fig. 2 . The airbag locations are identified by  
the text “AIRBAG.  
The areas inside the red lines are covered by the front airbags when deployed (deployment zone).  
You must never leave or attach any objects in these areas . Any factory-fitted accessories  
will not be struck if the driver and front passenger front airbags are deployed.  
DANGER  
Once triggered, the airbag inflates in fractions of a second at very high speed.  
Always leave the deployment zones of the front airbags clear.  
Never attach any objects, such as drink or telephone holders, to the covers of the airbags or  
anywhere in the airbag deployment zone.  
There must be no other people, animals or objects between the occupants of the front seats  
and the airbag deployment zones. Ensure that children and passengers keep to this rule.  
Do not attach any objects, e.g. mobile navigation devices, to the windscreen above the front  
airbag on the front passenger side.  
Do not cover or stick anything on the steering wheel hub or the soft plastic surface of the  
airbag unit in the dash panel on the front passenger side, and do not modify them in any  
way.  
WARNING  
The front airbags are deployed in front of the steering wheel Fig. 1 and dash panel Fig. 2 .  
When driving, always hold the steering wheel with both hands on the outside of the ring at  
the 9 o'clock and 3 o'clock positions.  
Adjust the driver seat so that there is at least 25 cm between your breastbone and the hub  
of the steering wheel. Contact a qualified workshop if your physical build makes this  
impracticable.  
Adjust the front passenger seat so that the distance between the passenger and the dash  
panel is as large as possible.  
Switching the front passenger front airbag on and off  
Fig. 1 In the dash panel on the front passenger side: key-operated switch for deactivating and  
activating the front airbag on the front passenger side  
The front passenger front airbag must be deactivated if you fit a rear-facing child seat on the  
front passenger seat.  
Switching on the front passenger front airbag  
Switch off the ignition.  
Open the door on the front passenger side.  
Fold the key bit of the vehicle key all the way out.  
Insert the key bit into the key-operated switch on the dash panel until you feel the second  
point of resistance Fig. 1 . Around three quarters of the key bit should be inserted in the key  
switch at this point →  
Turn the vehicle key, without using force, to the position  
Remove the vehicle key from the key-operated switch and fold away the key bit →  
The PASSENGER AIR BAG indicator lamp in the centre console lights up and goes out  
.
.
.
after approximately 60 seconds (→ Indicator lamp for standard airbag system, Description).  
Close the door on the front passenger side.  
Check that the PASSENGER AIR BAG  
indicator lamp in the centre console does not light  
up when the ignition is switched on (→ Indicator lamp for standard airbag system,  
Description).  
Deactivating the front passenger front airbag  
Switch off the ignition.  
Open the door on the front passenger side.  
Fold the key bit of the vehicle key all the way out.  
Insert the fully folded-out key bit into the key-operated switch in the dash panel up to the  
second point of resistance Fig. 1 . Around three quarters of the key bit should be inserted in  
the key switch at this point →  
Turn the vehicle key, without using force, to the position  
Remove the vehicle key from the key-operated switch and fold away the key bit →  
.
.
.
Close the door on the front passenger side.  
The PASSENGER AIR BAG  
indicator lamp in the centre console lights up continuously  
when the ignition is switched on (→ Indicator lamp for standard airbag system, Description).  
Confirmation that the front passenger front airbag has been deactivated  
A deactivated front passenger front airbag is indicated only by a continuously  
lit PASSENGER AIR BAG  
lamp for standard airbag system, Description).  
If the PASSENGER AIR BAG indicator lamp does not light up continuously or lights up  
indicator lamp (  
lights up yellow continuously) (→ Indicator  
together with the indicator lamp in the instrument cluster display, no child restraint system  
must be fitted on the front passenger seat for safety reasons. The front passenger front airbag  
may trigger during an accident.  
WARNING  
The front passenger front airbag should only be switched off in exceptional circumstances.  
To prevent damage to the airbag system, only switch the front passenger front airbag on  
and off when the ignition is switched off.  
It is the driver's responsibility to ensure that the key-operated switch is set to the correct  
position.  
Only switch the front passenger front airbag off if, in exceptional circumstances, a child seat  
has to be attached to the front passenger seat.  
Switch the front passenger front airbag back on again as soon as the child seat on the front  
passenger seat is no longer being used.  
WARNING  
Do not leave the vehicle key in the key switch while driving.  
Strong vibrations may cause the vehicle key to turn in the key switch, which could cause the  
front passenger front airbag to be activated.  
The front passenger front airbag could then accidentally inflate, leading to serious or fatal  
injuries.  
NOTICE  
If the key bit is not inserted far enough, the key switch could be damaged when the key is  
turned.  
NOTICE  
Do not leave the vehicle key in the key switch, as this could result in damage to the door trim,  
dash panel, key switch or vehicle key when the front passenger door is closed.  
Side airbags  
Fig. 1 On left-hand side of vehicle: deployment zones of side airbags  
Fig. 2 On the side of the front seat: location and deployment zone of the side airbag.  
Depending on the vehicle equipment, side airbags may also be fitted for the front seats and rear  
outer seats Fig. 1 .  
The side airbags for the front seats are located in the outer seat backrest cushions of the driver  
seat and front passenger seat Fig. 2 .  
If fitted, the side airbags for the rear outer seats are each located between the door entry and  
the individual rear seat backrests.  
The locations of the side airbags are indicated by the “AIRBAG” label.  
The areas outlined in red are inside the deployment area of the side airbags Fig. 1 and  
Fig. 2 . You must never leave or attach any objects in these areas →  
.
In the event of a side collision, the side airbags will be deployed on the side of the vehicle which  
is impacted, thus reducing the risk of injury to the areas of the occupants' bodies facing the  
impact.  
WARNING  
Once triggered, the airbag inflates in fractions of a second at very high speed.  
Always leave the deployment zones of the side airbags clear.  
There must be no other persons, animals or objects between the vehicle occupants sitting  
on the front seats and rear outer seats and the deployment zones of the airbags. Ensure that  
children and passengers keep to this rule.  
The coat hooks in the vehicle should only be used for lightweight clothing. Do not leave any  
heavy or sharp objects in the pockets.  
Do not fit any accessories to the doors.  
Do not fit seat covers or protective covers over the seats unless they have been expressly  
approved for use in the vehicle. Otherwise the side airbag may not be able to inflate once  
triggered.  
WARNING  
Incorrect use of the driver and front passenger seat could hinder the proper function of the side  
airbag and cause serious injury.  
Never remove the front seats from the vehicle or alter any components of these seats.  
If too much pressure is applied to the backrest side bolsters, the side airbags may not be  
triggered correctly, may not trigger at all, or may trigger accidentally.  
Any damage to the original seat upholstery or around the seams of the side airbag units  
must be repaired immediately by a qualified workshop.  
Curtain airbags  
Fig. 1 On the left-hand side of the vehicle: location and deployment zone of the curtain airbag.  
Depending on the vehicle equipment, curtain airbags are installed in the vehicle interior above  
the doors on the driver and front passenger sides Fig. 1 .  
The locations of the curtain airbags are indicated by the “AIRBAG” label.  
The area in the red frame is covered by the curtain airbag when triggered (deployment zone)  
Fig. 1 . For this reason, you must never leave or attach any items in this area →  
.
In a side collision, the curtain airbag is triggered on the impact side of the vehicle.  
In a side collision, the curtain airbags reduce the risk of injury to the areas of the body facing the  
impact for vehicle occupants on the front seats and outer rear seats.  
WARNING  
Once triggered, the airbag inflates in fractions of a second at very high speed.  
Always leave the deployment zones of the curtain airbags clear.  
Never secure any items to the cover or in the deployment zone of the curtain airbag.  
There must be no other persons, animals or objects between the vehicle occupants sitting  
on the front seats and rear outer seats and the deployment zones of the airbags. Ensure that  
children and passengers keep to this rule.  
The coat hooks in the vehicle should only be used for lightweight clothing. Do not leave any  
heavy or sharp objects in the pockets.  
Do not fit any accessories to the doors.  
Do not install any sun blinds onto the side windows unless they have been expressly  
approved for use in your vehicle.  
Only push the sun visors over to the side windows if no items are attached to the visors (e.g.  
pens or a garage door opener).  
Knee airbags  
Fig. 1 On the driver side: location of the knee airbag.  
Fig. 2 On the driver side: deployment zone of the knee airbag.  
Depending on the vehicle equipment, a knee airbag may be installed on the driver side in the  
lower part of the dash panel.  
The location of the knee airbag is indicated by the “AIRBAG” label Fig. 1 .  
The area in the red frame is covered by the knee airbag when triggered (deployment zone)  
Fig. 2 . For this reason, you must never leave or attach any items in this area →  
.
WARNING  
Once triggered, the airbag inflates in fractions of a second at very high speed.  
Do not use any objects, e.g. key rings, that could interfere with the deployment zone of the  
knee airbag.  
Never secure any items on the cover or in the deployment zone of the knee airbag.  
The knee airbag is deployed in the area in front of the driver's knees. Adjust the driver seat  
so there is at least a 10 cm gap between the knees and the location of the knee airbag.  
Contact a qualified workshop if your physical build makes this impracticable.