2017-2020 Volkswagen Golf 4 Door Consumer information User Manual
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Consumer information for Your Volkswagen Golf 4 Door Seventh Generation (2017-2020)

recording capability of these modules is limited to data (no sound is recorded). Only a small amount of data is actually recorded over a very limited period of time, o  
stored when a system fault is detected by a control module. Some of the data stored may relate to vehicle speed, direction, or braking, as well as restraint system  
use and performance in the event of a crash. Stored data can also only be read and downloaded with special equipment that is directly connected to the vehicle.  
Using a mobile phone in a motor vehicle when it is not connected to a vehicle telephone antenna: Some important  
things to know  
Mobile or cellular telephones send and receive radio waves, sometimes called radiofrequency energy (RF energy), both when they are being used and when they  
are in standby mode. Current scientific literature indicates that radio waves that exceed a certain level can have effects on the human body. Limits and guidelines  
have been established by governmental authorities and international committees in an effort to keep the electromagnetic radiation from mobile phones at levels tha  
will not cause health problems. However, there is no scientifically based proof that wireless phones are absolutely safe.  
Therefore, some experts recommend a precautionary approach regarding the use of mobile phones by taking measures that lower the personal exposure to  
electromagnetic fields. When using a mobile telephone inside a motor vehicle without a proper connection to an integrated vehicle telephone antenna, the personal  
exposure to electromagnetic fields will be higher than when using the mobile telephone while properly connected to an integrated or other outside vehicle telephone  
antenna.  
Your vehicle may be equipped with an optional hands-free system that will permit many of the features of compatible Bluetooth ® enabled mobile telephones to be  
used for greater convenience and is consistent with the laws of an increasing number of states and localities that prohibit the use of mobile telephones without som  
kind of hands-free device.  
®
The hands-free system in your vehicle can be used with certain mobile phones that are connected by wire and hardware connector or via compatible Bluetooth  
enabled phones with a cradle that is designed to fit your mobile telephone. The special cradle offers several advantages: The phone cradle must be safely secured  
to the base plate. Your phone is firmly attached to the instrument panel and is within reach at all times. Placing the phone in its cradle permits it to be charged, but  
more importantly connects the mobile phone to the vehicle's outside antenna. A mobile telephone that is properly connected to the integrated or other outside  
vehicle telephone antenna will lower the personal exposure to electromagnetic fields. You should also experience a better quality of service. Although a mobile  
telephone can be used inside your vehicle without a cradle, the phone will not be securely attached to the vehicle, will not be charged through the cradle wiring, and  
more importantly will not be connected to the vehicle's integrated telephone antenna. The mobile phone will also not be recharged. You might also experience more  
dropped calls and an overall impaired quality of the connection.  
Therefore we strongly recommend that you use your mobile telephone in your vehicle only when it is properly attached to an appropriate cradle mounted on a base  
plate on the instrument panel.  
Because of the large number and variety of mobile telephones on the market and the frequency with which new models are introduced, Volkswagen does not offer  
cradles for mobile telephones. Please check with the manufacturer of the mobile telephone that you plan to use.  
Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.  
WARNING  
A mobile phone on the seat, instrument panel or in other places can be thrown around the inside of the vehicle during a sudden braking maneuver, a crash or  
other accident and injure vehicle occupants.  
Never place or attach accessories or other objects (such as cup holders, telephone brackets, note pads, navigation systems, large, heavy or bulky objects)  
on the doors, on the windshield, over or near the area marked AIRBAG on the steering wheel, instrument panel, backrests or between these areas and the  
occupant. Such objects could cause serious injury in a collision, especially if an airbag inflates.  
WARNING  
Using a mobile phone or CB radio inside the vehicle without a properly installed and separate outside antenna can be dangerous to your health and that of  
your passengers because the electromagnetic radiation energy that mobile phones and CB radios emit may be above established limits. This also applies if  
the outside antenna is not installed properly.  
Always keep the mobile phone antenna at least 8 in. (20 cm) away from pacemakers. Heart specialists advise that mobile phones can adversely affect the  
way pacemakers work.  
Never carry a mobile phone that is switched on in the breast pocket directly over a pacemaker.  
If you suspect there may be interference with a pacemaker or other medical device, switch the mobile phone off immediately.  
Consumer information  
Important vehicle labels  
Factory-installed safety certificates, stickers, and signs containing important information regarding vehicle operation can be found in the engine compartment and  
on certain vehicle components, such as inside the fuel filler flap, on the passenger sun visor, in the driver door jamb, or on the luggage compartment floor.  
Do not remove, alter, or render unusable or illegible any safety certificates, stickers, and labels.  
If vehicle components bearing safety certificates, stickers, or labels are replaced, make certain that the firm doing the work attaches new conforming  
certificates, stickers, or labels to the same part of the new components.  
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Safety Compliance Certification Label  
A safety certificate affixed to the door jamb in the driver door confirms that at time of production all necessary safety standards and requirements of the traffic safety  
agency of the respective country were met. The month and year of production as well as the vehicle identification number may be listed as well.  
Radiator fan and high voltage warning sticker  
A warning sticker about the radiator fan and the high voltage of the electrical system is located in the engine compartment next to the engine hood release. The  
vehicle ignition system complies with the Canadian standard ICES-002.  
Tire inflation pressure label  
A tire inflation pressure label is on the driver door jamb Important information on tires and wheelsꢀ.  
Fuel grade sticker  
An information sticker listing the correct fuel grade for your vehicle Refuelingꢀ.  
WARNING  
Disregarding or exceeding stated values for weights, loads, dimensions and maximum speed may result in accidents and serious personal injuries.  
WARNING  
Improper vehicle care and use, as well as improper changes to the vehicle, increase the risk of accidents and injuries.  
Obey all applicable legal requirements.  
Read your Owner's Manual and heed all WARNINGS.  
NOTE  
Improper vehicle care and use, as well as improper changes to the vehicle, can result in damage to the vehicle.  
Obey all applicable legal requirements.  
Perform service according to the specifications in the Booklet Warranty and Maintenance,.  
Read your Owner's Manual and heed all WARNINGS.  
Air conditioning system operating fluids  
Refrigerant  
A label in your engine compartment identifies the type and amount of refrigerant included in your vehicle's air conditioning system. The label is at the front of the  
engine compartment, near the refrigerant cap.  
Symbol  
Description  
Warning: System should only be serviced by trained technicians  
Refrigerant type  
Lubricant type  
See service information (available at authorized Volkswagen dealers or Volkswagen Service Facilities)  
Only trained technicians may service the air conditioning system  
Flammable refrigerant  
Properly dispose of all components and never permit salvaged or recycled components to be installed in your vehicle  
Air conditioning system lubricant  
The compressor of your air conditioning system contains up to about 7 oz. (210 ml) of lubricant. The specific type and amount of lubricant used in your vehicle's  
compressor can be found in:  
WARNING  
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The air conditioning system should only be serviced by a trained technician to help ensure proper and safe operation.  
NOTE  
Never permit the air conditioning evaporator to be repaired or replaced with one removed from a used or salvaged vehicle.  
New replacement MAC evaporators must be certified and labeled as meeting SAE Standard J2842 HFO-1234yf and R744.  
Driving your vehicle outside of the United States and Canada  
Government regulations in the United States and Canada require that automobiles meet specific emission regulations and safety standards. Therefore, vehicles  
built for the U.S. and Canada differ from vehicles sold in other countries.  
If you want to drive the car in another country for a short time, please see the information in the checklist General informationꢀ.  
If you plan to take your vehicle outside the continental limits of the United States or Canada, there is the possibility that:  
Fuel with the appropriate rating for your vehicle's engine requirements may not be readily available.  
Service may be inadequate due to lack of proper service facilities, tools, or testing equipment.  
Replacement parts may not be readily available.  
DVD navigation systems for vehicles built for the United States and Canada will not necessarily work in Europe, and may not work in other countries outside of  
the United States and Canada.  
NOTE  
Volkswagen is not responsible for mechanical damage that may result from substandard fuel or service or the unavailability of Genuine Volkswagen parts.  
Volkswagen is not responsible if the vehicle does not meet the respective legal requirements in other countries and continents.  
Radio antenna and reception  
If the Infotainment system was installed at the factory, the radio antenna may be installed in different locations in the vehicle:  
On the inside of the rear window with the rear window defroster,  
On the inside of the rear side windows,  
On the inside of the windshield,  
On the vehicle roof.  
Antennas on the insides of windows are thin wires.  
NOTE  
Antennas installed on the insides of windows can be damaged by abrasive objects or by corrosive or acidic cleaning agents or other chemicals. Do not place  
any stickers on the windshield-integrated antenna and never clean the antenna with corrosive or acidic cleaning agents or other chemicals.  
NOTE  
If retrofitting a radio or a navigation system, make sure that the vehicle's standard integrated antenna amplifier is compatible with the radio or navigation  
system. If not, use an additional antenna adapter. Otherwise, the antenna amplifier could be overloaded and damaged.  
Operating electrical devices near the integrated windshield antenna may interfere with AM radio reception.  
Component protection  
Some electronic components and control units in the vehicle may be equipped with a component protection feature, for example, the Infotainment system.  
Component protection is a protective feature that helps to:  
Prevent any factory-installed parts from functioning fully if they are installed into other vehicles (for example, after theft),  
Prevent full function of components outside of the vehicle,  
Allow legitimate installation or exchange of parts and control units by a professional should they require service.  
If a component protection-related message appears in the instrument cluster display or the Infotainment system display, see an authorized Volkswagen dealer or an  
authorized Volkswagen Service Facility for assistance.  
Volkswagen service information  
338  
Volkswagen service information is published as soon as possible after model introduction.  
To order service information contact:  
Volkswagen Technical Literature Ordering Center  
WARNING  
Improperly performed repairs and modifications can cause vehicle damage and malfunctions, and can impair the efficiency of driver assistance systems and  
the airbag system. This can lead to accidents and severe personal injuries.  
Have repairs and vehicle modifications performed by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.  
NOTE  
Improper vehicle care and use, as well as improper changes to the vehicle, can result in damage to the vehicle.  
Obey all applicable legal requirements.  
Perform service according to the specifications in the Booklet Warranty and Maintenance,.  
Read your Owner's Manual and heed all WARNINGS.  
Declaration of Compliance, Telecommunications and Electronic Systems  
Radio Frequency Devices and Radiocommunication Equipment User Manual Notice.  
Radio-based equipment  
Mobile Phone Package  
Electronic immobilizer  
Remote control vehicle key  
Keyless Access with push-button start  
Car-Net (US only)  
Park Distance Control (PDC) system  
Adaptive Cruise Control (ACC) system  
Forward Collision Warning (Front Assist) system  
Blind Spot Monitor with Rear Traffic Alert  
These devices comply with:  
FCC Part 15.19  
These devices comply with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:  
(1) This device may not cause harmful interference, and  
(2) this device must accept any interference received, including interference that may cause undesired operation.  
FCC Part 15.21  
CAUTION:  
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.  
These devices comply with RSS-210 of Industry Canada.  
Operation is subject to the following 2 conditions:  
(1) This device may not cause interference, and  
(2) this device must accept any interference, including interference that may cause undesired operation of the device.  
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.  
Applicable only in the United States  
Reporting Safety Defects  
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