VW Car-Net services can be used only where adequate cellular and GPS signals are available.
Volkswagen recommends using only services and application software that are provided by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for
your vehicle.
Protect the mobile device and its application software from misuse.
Never modify application software and VW Car-Net services.
Always read and heed the operating instructions for the mobile device.
WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application software and VW Car-Net services while driving can distract the
driver from traffic.
Always drive attentively and responsibly.
Applicable only in the United States
VW Car-Net Security & Service
Read and follow the introductory information and safety information first ⇒ Introduction to the subjectꢀ
Your vehicle has equipment to enable VW Car-Net, a suite of connected vehicle services that makes driving and owning a Volkswagen vehicle more convenient.
VW Car-Net allows you to seamlessly connect your car and your life by offering the following services:
Safe & Secure – Receive support and assistance in the moment of need.
Family Guardian – Keep track of family members driving your vehicle.
Remote Vehicle Access – Interact with your vehicle through your VW Car-Net iPhone ® or Android® app, computer or a VW Car-Net Customer Specialist (text
and data rates apply).
Diagnostics & Maintenance – Manage your vehicle health with diagnostic checks and service scheduling.
You can access VW Car-Net Security & Service via your VW Car-Net iPhone ® or Android® app (text and data rates apply) and the VW Car-Net Security & Service
or contact the VW Car-Net Response Center at 1-877-820-2290. For more information or to log on to your VW Car-Net Security & Service account, visit
Subscription required
Automatic Crash Notification (ACN) may be engaged for up to 6 months, starting from the date of new vehicle sale, without activating a trial or paid subscription.
The Manual Emergency Call service and all other VW Car-Net Security & Service features require a trial or paid subscription. To begin your trial or paid
⇒ Fig. 178①ꢀ button in the 3-button module in your vehicle or contact the VW Car-Net Response Center at 1-877-820-2290.
The LED light in the 3-button module will be green during the trial period and whenever you have an active subscription. The LED light will go off if the trial period i
over and the customer has not subscribed to the VW Car-Net services. The LED light will be red only during a VW Car-Net hardware malfunction or fault ⇒ 3-butto
moduleꢀ.
Once a trial or paid VW Car-Net Security & Service subscription has been activated, please advise all who use the vehicle that different kinds of data
can be sent and received automatically by the vehicle, including speed, location and more.
WARNING
Vehicle health reports do not replace the information provided by the vehicle warning and indicator lights. Failure to heed warning lights and instrument cluster
text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
Never ignore warning lights or text WARNINGS.
Always stop the vehicle as soon as it is safe to do so.
Park the vehicle at a safe distance from moving traffic and where no part of the hot catalytic converter and exhaust system can come into contact with
flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.
A broken down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle to warn oncoming
traffic.
Before opening the engine hood, always switch off the engine and let the engine cool down.
Always be very careful when working in the engine compartment, which is a potentially dangerous area in any motor vehicle and can cause serious
personal injury.
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