Get Data Transfer and Updates Guide for Volkswagen ID.5 SUV First Generation (2021-2025)

1. Turn the mobile telephone by around 180° and align on the charging area with the display still facing upwards.

If cards or objects with a magnetic stripe or chip are placed on the lining mat for the wireless charging function, this may damage the

data stored on them.

Depending on model, an error message with the red Qi symbol may be displayed on the Infotainment system. It is then not possible to

use the wireless charging function.

1. Remove ID cards, bank cards and credit cards with magnetic stripe or chip from the lining mat. The error message closes

automatically.

You can then charge the mobile telephone again using the wireless charging function.

If the mobile telephone becomes too hot on the mat, it may switch off for safety reasons. It is then not possible to use the

wireless charging function.

1. Remove the mobile telephone from the mat and allow it to cool down in another stowage compartment. You can then charge it

again using the wireless charging function.

Cybersecurity comprises measures to reduce the risk of unauthorised access by malware or an internet attack on vehicle functions,

data and control units. Connectivity components in particular are subject to the risk of unauthorised access or internet attacks.

Connectivity components are control units for data transmission, interfaces, media and diagnostic connections via which information

and data can be exchanged between the vehicle and mobile devices or the internet.

Connectivity components are equipped with security mechanisms that minimise the risk of unauthorised access to vehicle systems.

The connectivity components include the following in particular:

—Diagnostic port.

—Control unit with embedded eSIM card.

—Mobile phone interface.

—App-Connect.

—Wi-Fi® hotspot.

—NFC radio technology.

—AUX-IN socket.

—Bluetooth® interface.

—USB port.

—SD card slot.

The type and number of connectivity components present in your vehicle depend on the equipment and country.

Software and security mechanisms

The software and security mechanisms in the vehicle are subject to ongoing development. Like with computers or the operating

systems of mobile telephones, the software and security mechanisms in the vehicle may also be updated at irregular intervals.

Updates improve the security, stability and running speeds of the vehicle systems. An update is a preventive measure to optimise

functionality and protect against malware, for example.

The software of vehicle control units is updated with an update.

There are two options for updating your vehicle, depending on vehicle and country:

—Updates by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

—Update via an over-the-air update.

WARNING

Malware can access data and information that are stored in control units, in the Infotainment system and on connected or paired

mobile telephones. In spite of integrated security mechanisms and regularly performed over-the-air updates, malware can still

damage or cause malfunctions of the control units and vehicle. Damage to and malfunctions of the control units and vehicle can also

occur if you connect mobile devices to the vehicle that are infected with malware. The damage may mean complete loss of the data,

and malfunctions can lead to serious accidents and fatal injuries.

● If the vehicle functions or reacts differently than normal, reduce speed in a controlled manner and contact a suitably qualified

workshop.

● After updates are made available, carry them out as quickly as possible or have them installed by a suitably qualified workshop.

● Protect mobile devices by means of a suitable anti-virus program and generally known precautionary measures. Regularly update

the appropriate anti-virus program with the updates from the respective provider.

Minimising risks

You too can reduce the risk of unauthorised access to vehicle systems and functions:

—Use only data media, Bluetooth devices and mobile telephones in the vehicle than do not contain manipulated data or malware.

—Have updates that are made available by Volkswagen carried out by a suitably qualified workshop as soon as possible after they are

made available. Volkswagen recommends using an authorised Volkswagen repairer. If it is possible for you to perform over-the-air

updates for your vehicle and in your country, carry out updates that are made available by Volkswagen immediately. If the driver

repeatedly rejects the over-the-air update, it is then necessary to visit a suitably qualified workshop. Volkswagen recommends using

an authorised Volkswagen repairer.

—Have the vehicle serviced, repaired and maintained only by a suitably qualified workshop. Volkswagen recommends using an

authorised Volkswagen repairer.

Over-the-air updates allow you to always keep the software of your vehicle up-to-date, e.g. in order to optimise the vehicle functions

and for protection against malware.

Over-the-air updates and app updates

Two types of updates are offered to you in your vehicle: over-the-air updates and app updates.

The over-the-air updates are comprehensive updates and update the vehicle’s entire control software. Over-the-air updates are

available to you only after you have concluded a contract with Volkswagen AG for use of the online services.

Further information on using mobile online services .

App updates update the apps available in the vehicle and are also available without a current contract with Volkswagen AG for use of

the online services.

Further information on app updates (→ In-Car Shop).

How can you recognise when an over-the-air update is available?

An available over-the-air update is displayed to you in the Infotainment system.

If several over-the-air updates are available for the vehicle at the same time, one over-the-air update must first be completed

successfully before the next over-the-air update can be performed.

In your own interest, over-the-air updates should be carried out as soon as possible. If the driver repeatedly rejects the over-

the-air update, it is then necessary to visit a suitably qualified workshop. Volkswagen recommends using an authorised

Volkswagen repairer.

WARNING

It is possible in very rare cases that a control unit will not function properly after an over-the-air update. Malfunctions of a control

unit and the vehicle can lead to serious accidents and fatal injuries.

● Reduce speed in a controlled manner if the vehicle functions or reacts differently than usual when driving.

● Please contact a qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

WARNING

If the instrument cluster does not function after an over-the-air update, no instruments, warning lamps, symbols or text messages

can be displayed. Driving with an instrument cluster that is not working can cause serious accidents and fatal injuries.

● Do not use the vehicle. Contact Volkswagen Customer Care.

NOTICE

If special modifications have been performed on vehicles that are outside the scope of responsibility of Volkswagen AG (e.g. for

emergency services vehicles or taxis), there is a risk that the special functions (e.g. taximeter) will no longer function correctly after

an over-the-air update.

● Consult your authorised Volkswagen repairer before you carry out an over-the-air update.

A measure to increase performance or efficiency (e.g. engine tuning) that has not been performed by Volkswagen may be

deleted by an over-the-air update.

Depending on equipment and in some countries, release notes may be displayed once on the Infotainment system before or

after an over-the-air update. These notes describe the changes to the vehicle status.

Refer to the following website for the release notes and further information on the over-the-air updates:

softwareupdates.volkswagen.com

The over-the-air update does not update any apps or functions or apps purchased via the In-Car Shop.

The following prerequisites must be met so that an over-the-air update can be downloaded and so that you can perform software

installation of the over-the-air update.

The over-the-air update function is offered in your country.

You have set up a user account, Volkswagen ID (→ Volkswagen ID).

You have concluded a current contract for use of the online services.

You have assigned the vehicle to your active user account.

You have agreed to the TTDSG in your user account.

There is a primary user available. You may have to log in as the primary user (→ Manage users).

The vehicle is in an area with sufficient mobile reception.

Your current privacy settings allow data and information to be transmitted and received (→ Privacy settings).

The 12-volt vehicle battery is appropriately charged.

Download costs

Download of over-the-air updates takes place via the factory-fitted control unit with eSIM card and is free of charge. Volkswagen pays

the connection costs.

Time of download

Download takes place automatically without any previous notification and is also possible when driving. As soon as download has been

completed, a message will be displayed to inform you that an over-the-air update is available.

The duration of a download process depends on the network quality, file size and type of over-the-air update. It is possible

that the download process may be interrupted. The download process will be resumed as required when the ignition is

switched on.

Prerequisites for software installation

—The vehicle is parked safely in accordance with legal requirements and local conditions .

—The previously provided over-the-air updates have been installed.

Installing software from an over-the-air update

Choose a time for the over-the-air update when the vehicle does not have to be driven by yourself or others.

WARNING

Control units will be deactivated and will not function while software installation is taking place. Driving with deactivated or

malfunctioning control units can cause accidents and fatal injuries.

● Carry out software installation so that other road users are not hindered.

● Never use your vehicle during a software installation procedure.

1. Deactivate the vehicle’s drive system and switch on the electronic parking brake.

2. Close the bonnet, boot lid, all windows and all doors.

3. Confirm software installation in the Infotainment system.

4. Make sure that all vehicle occupants get out and that no animals are left behind in the vehicle.

5. Take all vehicle keys with you and get out of the vehicle.

6. Lock the vehicle.

Functional restrictions during software installation

Control units, the central computer, functions and displays are not available during software installation. Do not use the vehicle and do

not operate the Infotainment system during this time.

—Activation of the vehicle’s drive system is prevented by the system.

—The high-voltage battery is not charged.

—The diagnostic connection is deactivated.

—The anti-theft alarm is deactivated.

—SAFELOCK is deactivated.

After software installation

After software installation and before activating the vehicle’s drive system, read the message in the Infotainment system or instrument

cluster about completed software installation. The vehicle requires up to 1 minute to display the status of the over-the-air update.

—The vehicle’s drive system can be activated after successful software installation.

—If software installation is unsuccessful: (→ System update).

Installation of an over-the-air update has failed

—If installation of an over-the-air update is unsuccessful, a corresponding error message will be displayed on the Infotainment system

or instrument cluster. Observe the corresponding messages and warnings.

Control units will no longer function or will not function correctly in the event of a critical installation error. Functions and

displays are not available until the error is corrected. Do not use the vehicle. In this case, contact Volkswagen Customer Care.

Can I interrupt installation of an over-the-air update?

No, this is not possible.

What happens if installation of an over-the-air update is interrupted?

If installation is interrupted, for example due to damage to the electrical system in the vehicle, it is possible that control units will be

not be updated and may be damaged due to incomplete installation of the over-the-air update.

V2X technology, referred to below as V2X, permits close-range communication between several vehicles and between vehicles and

the traffic infrastructure, referred to below as “participants”.

Function of V2X

Communication between participants takes place based on manufacturer-independent V2X and Wi-Fi® standards.

Communication between participants (illustration).

When V2X is switched on, data is transmitted continuously between the participants, irrespective of whether the vehicle is in online or

offline mode.

Data transmission

When V2X is activated, the following data is sent and received:

—Vehicle data, e.g. speed.

—Position data.

—Event data, e.g. for accidents, in the form of a traffic hazard alert.

The use of constantly changing, temporary IDs for the V2X data minimises the risk of the transmitted data being traced back to you or

misused.

Activate online mode in the vehicle at least once a month to update V2X certificates and to ensure that V2X remains activated.

For more information on data processing, see the Infotainment system

.

Activating V2X

The availability of V2X is country-dependent. If you can activate V2X under the following path, this means that the vehicle is equipped

with V2X technology.

1. In the app overview, tap

Privacy settings or Privacy and services.

When V2X is switched on, data is transmitted continuously between the participants, irrespective of whether the vehicle is in online or

offline mode. If the vehicle is in offline mode when V2X is activated, the following symbol is displayed on the Infotainment system:

or

Offline mode is active, V2X is sending data.

If you are in online mode, there is no separate display for V2X irrespective of whether you have activated V2X or not. If you

want to check whether V2X is transmitting data in online mode, check whether V2X has been activated in the app overview

under Privacy settings or Privacy settings and services.

Data exchange

V2X in your vehicle communicates only with participants that are equipped with functional and compatible V2X technology.

Participants with deactivated, faulty or incompatible V2X are not detected.

Range

Depending on the weather and surroundings, V2X participants can communicate in a near range of up to around 800 m (around

2,625 ft). Not all of the functions based on V2X make full use of the possible range.

Function limitations

Functioning of V2X may be restricted in the following cases:

—The environmental conditions may prevent data reaching the participant.

—Trailer operation prevents data reaching the participant.

—Vehicle add-on parts prevent data reaching the participant.

—The event is not detected as such by participants.

When you log in as a user in the vehicle for the first time, check whether the V2X setting meets your requirements and deactivate V2X

manually if necessary.

Activating V2X

1. In the app overview, tap

2. Activate V2X.

Privacy settings.

WARNING

When V2X is activated, the limits for electromagnetic radiation could be exceeded outside the vehicle. Increased limits for

electromagnetic radiation can pose a health risk for persons with active medical implants, such as pacemakers.

V2X aerials are located on the vehicle roof and in some cases in the mirror triangle of the windscreen.

● Keep a distance of 20 cm (approx. 8 in) from the activated V2X aerial outside the vehicle.

● Deactivate V2X if you suspect adverse effects on an active medical implant (e.g. pacemaker) or other medical device.

Deactivating V2X manually

1. In the app overview, tap

2. Deactivate V2X.

Privacy settings.

Automatic deactivation of V2X

V2X can deactivate itself automatically in some cases (→ V2X technology).

V2X is activated again when the reason for automatic deactivation has been remedied.

1. To check the activation status of V2X, go to the app overview and tap

Privacy settings.

V2X deactivates itself automatically

—V2X is not permitted in the country in which the vehicle is currently being driven.

—The vehicle was offline too long so that certificates were not updated.

Adapt the privacy settings so that an online connection is established in order to allow the certificates to be updated.

—System fault.

Please contact a suitably qualified workshop. Volkswagen recommends using a Volkswagen dealership.

No V2X data is displayed

—Functioning of V2X is restricted.

—There are no participants transmitting data in the vicinity.

—There are transmitting participants in the vicinity, but they are not relevant for your vehicle.

—V2X aerials are blocked by add-on parts or covers.

Keep the areas around V2X aerials clear.

—Data exchange between participants is impaired or not possible due to the weather conditions.

—There is already a driver reaction to the hazard ahead.

The traffic hazard alert function uses V2X technology and warns about nearby traffic hazards based on the current situation. This can

prevent accidents and improve traffic flow.

Depending on the type of traffic hazard, the driving speed and the degree of vehicle deceleration, a warning about a relevant traffic

hazard is provided as follows:

—Acoustic warning.

—Text message with symbol on the digital instrument cluster.

WARNING

The traffic hazard alert function is not a substitute for the full attention of the driver and operates only within the system limits of

V2X. The traffic hazard alert function cannot recognise all dangerous situations and may not issue a warning or may issue a warning

with a delay. If you rely exclusively on the traffic hazard alert function, there is a risk of accidents and serious injuries or even death.

● Always drive with due care and attention and with an anticipatory driving style and be ready to intervene at all times.

● Observe the system limits (→ V2X technology).

● Always adapt your driving style to the current visibility, weather and road/traffic conditions.

WARNING

Failure to observe traffic hazard alerts can lead to serious accidents and fatal injuries.

● Never ignore traffic hazard alerts.

Symbols for critical hazards

Red symbols warn about critical hazards.

Accident ahead.

Emergency vehicle on active call.

End of traffic jam ahead.

Intervention of an assist system in a vehicle ahead, such as Automatic Emergency Braking.

Wrong-way driver on the road.

Restricted visibility.

Symbols of the information level

Yellow symbols warn when a traffic hazard is detected.

Accident ahead.

Emergency vehicle on active call. This symbol is supplemented by a symbol that indicates the direction from which the emergency

service vehicle is approaching.

Direction from which emergency service vehicle is approaching, e.g. from the rear.

End of traffic jam ahead.

Stationary car or breakdown ahead.

Road works ahead.

Persons on the road.

Animals on the road.

Obstacles on the road.

Slow vehicle ahead.

Restricted visibility.

Strong winds.

Slippery road.

Adjustment options for traffic hazard alert

Switching the traffic hazard alert on and off

You can switch the traffic hazard alerts on and off in the Assist systems menu in the Infotainment system.

1. In the app overview, activate or deactivate Driver assist settings Traffic hazard alert.

In the app overview, activate or deactivate Driver assist settings Traffic hazard alert Active.

Switching traffic hazard alerts with information level on and off

You can adjust the settings so that you receive warnings only about critical hazards. For this, you must switch off the traffic hazard

alerts with information level status.

1. In the app overview, activate or deactivate Driver assist settings Traffic hazard alert Information level.

Hiding a displayed traffic hazard alert

1. Press OK on the multifunction steering wheel.

Mobile devices can be connected to the Infotainment system by cable and wireless connections present in the vehicle.

The type and number of cable and wireless connections differ according to the vehicle equipment and country. The connections may

also be different within a model series or in special-edition models.

In the case of cable connections, use only the original device connecting cables or, if available, the factory-supplied connecting cables

for your vehicle.

If the plug on the connecting cable cannot be inserted, check the angle of insertion and the connections.

NOTICE

If unsuitable or damaged connecting cables are used or if the connecting cable connector is inserted with strong pressure or in the

wrong position, this can lead to malfunctions and damage to the device, e.g. the device connection and the connecting cable

connector may be damaged.

● Use only suitable and undamaged connecting cables.

● When inserting the plugs of the connecting cables into the appropriate connection, ensure that they are correctly positioned and

apply only light pressure.

● Make sure that the connecting cable is not trapped or sharply bent.

If a connected device is not recognised, disconnect all devices and connect the device again. If necessary, check that the

connecting cable you are using is working properly.

If a connected device malfunctions, restart the device. In some cases this will remedy the fault.

Data Transfer and Updates for Your Volkswagen ID.5 SUV First Generation (2021-2025)

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