Get In an Emergency Guide for Volkswagen ID.5 SUV First Generation (2021-2025)

● Never leave other persons alone in the vehicle, particularly children or people requiring assistance. This applies in particular when

the doors are locked. People locked in the vehicle may be subjected to very high or very low temperatures.

NOTICE

Pushing the vehicle by hand can cause damage to the vehicle, e.g. deformation or detachment of add-on parts.

● When pushing the vehicle by hand, do not press on the tail light clusters, large panels and side or rear spoilers.

Checklist of what to do after an accident

To ensure your own safety and that of your passengers in an accident, observe the following actions in the specified order:

1. Switch off the ignition.

2. Switch on the hazard warning lights (→ Centre console).

3. Place the warning triangle in position to draw the attention of other road users to your vehicle.

4. Ensure that all occupants exit the vehicle and go to a safe place away from moving traffic, e.g. behind the safety barrier.

Administer first aid and observe country-specific regulations on high-visibility waistcoats.

5. Report the accident to the fire service. Inform the fire service that the vehicle in question is an electric vehicle.

6. Wait for the emergency services at the scene of the accident.

7. Inform the emergency services and the persons involved at the scene of the accident that it is an electric vehicle.

Observe important information on what to do in the event of a fire (→ Charging operations).

Switch on the hazard warning lights, e.g. in the following situations:

—When traffic ahead suddenly slows down or you reach the tail end of a traffic jam to warn vehicles behind you.

—When there is an emergency.

—If the vehicle breaks down.

—When the vehicle is being towed.

Always follow local regulations for the use of the hazard warning lights.

If the hazard warning lights are not working, you must use an alternative method of drawing attention to the broken-down vehicle.

This method must comply with traffic legislation.

The 12-volt vehicle battery will discharge if the hazard warning lights are left on over a long period of time – even when the

ignition is switched off.

Depending on the vehicle equipment, the brake lights flash in quick succession if you brake sharply or initiate full braking at a

speed of more than 80 km/h (about 50 mph). This provides an especially conspicuous warning for the following traffic. If you

then continue to brake, the hazard warning lights will be switched on automatically at speeds under approximately

10 km/h (6 mph). Once the vehicle starts to accelerate, the hazard warning lights will switch off again.

After a belt tensioner or airbag has been triggered, the button on the door handle for opening the doors may not function

properly. However, it is still possible to open the doors manually (→ Doors).

First-aid kit

Depending on country and the vehicle equipment, the first-aid kit may be located in a stowage compartment or a holder in the luggage

compartment, under the luggage compartment floor or in the vehicle interior.

The first-aid kit must comply with legal requirements.

—Observe the expiry dates of the contents.

—After use, renew contents if necessary and stow the first-aid kit safely again.

Warning triangle

In the boot lid: holder for the warning triangle.

Depending on the country and vehicle equipment, the warning triangle may be located in the boot lid → Fig. 1.

1. With the boot lid open, grasp the warning triangle storage box by the recess and turn by 90° towards the front of the vehicle.

2. Remove the storage box through the opening.

3. After use, stow the warning triangle back in the storage box and place the storage box into the holder.

The warning triangle must comply with legal requirements.

High-visibility waistcoat

Depending on country and the vehicle equipment, the high-visibility waistcoat may be located in a stowage compartment in the front

door trim or in the glove compartment (→ Driver door) (→ Front passenger side).

The high-visibility waistcoat must comply with legal requirements.

Fire extinguisher

Depending on country and the vehicle equipment, a fire extinguisher may be located in a holder in the footwell under the front

passenger seat.

The fire extinguisher must meet legal requirements, be ready for use at all times and be checked on a regular basis (see seal of approval

on the fire extinguisher).

WARNING

In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle and cause severe

injuries.

● Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders provided in the vehicle.

● Stow the high-visibility waistcoat in a stowage compartment where it can be easily reached.

In the roof console: button for Emergency Call Service

(behind button cover) and indicator lamp.

In the roof console: button for Emergency Call Service.

In the roof console: touch panels for Information Call and

Breakdown Call.

Information Call.

Breakdown Call.

Depending on the vehicle equipment and country, voice services and the Emergency Call Service can be performed by means of the

control in the roof console → Fig. 1, → Fig. 2, → Fig. 3. If the Emergency Call Service is available in the vehicle’s service portfolio, the

Emergency Call Service is activated as standard for a limited period of time. The required connection is established by a factory-fitted

control unit.

Please also observe the additional information on mobile online services .

Indicator lamp for the Emergency Call Service

The control is equipped with an indicator lamp → Fig. 1 (arrow). Depending on the operational status of the Emergency Call Service in

the vehicle, the indicator lamp lights up in different colours and light sequences:

Indicator lamp does not light up: Emergency Call Service is deactivated or not available.

Indicator lamp flashes red after the ignition is switched on: system error. Emergency Call Service is deactivated.

Indicator lamp lights up red continuously: system error. Emergency Call Service is restricted or not available.

Indicator lamp lights up green: Emergency Call Service is available, system is ready for operation in the vehicle.

Indicator lamp flashes green: active connection to a voice service.

Information Call

—The Information Call enables you to call Volkswagen Customer Care.

—The Information Call function is available only in some sales regions.

—The person who takes your call will talk to you in the language set up in the vehicle’s Infotainment system.

—The Information Call can be made when the driver seat is occupied or the vehicle ignition is switched on.

—The Information Call can be made manually via the touch panel in the roof console or via the function button in the telephone menu

on the Infotainment system.

Breakdown Call

—The Breakdown Call function allows you to seek professional assistance should your vehicle break down.

—Some vehicle data, e.g. the current location, is transmitted parallel to the voice call.

—The person who takes your call will talk to you in the language of the country in which the vehicle was registered for the mobile

online services.

—If the vehicle has not yet been registered for the mobile online services, the person who takes your call will speak to you in the

language of the country for which the vehicle was produced.

—The Breakdown Call can be made when the driver seat is occupied or the vehicle ignition is switched on.

—The Breakdown Call can be made manually via the touch panel in the roof console or via the function button in the telephone menu

on the Infotainment system.

Emergency Call Service

—The Emergency Call Service enables help to be organised as quickly as possible in dangerous situations.

—When the Emergency Call Service is triggered, a connection to the Volkswagen emergency call centre is established.

—If an emergency call is placed manually, or automatically after an accident where an airbag or the belt tensioners were triggered,

data relevant for the emergency call, e.g. the current vehicle location, will be transmitted automatically .

—The person who takes your call will talk to you in the language set up in the vehicle’s Infotainment system. English is used if this

language is not available at the location of the emergency.

—Additional factory-fitted components are installed in order to ensure that the function is still possible even after a serious accident,

e.g. emergency call microphone, emergency loudspeaker and an integrated battery that is independent of the vehicle electrical

system.

—The Emergency Call Service can be permanently deactivated by a suitably qualified workshop. Volkswagen recommends using an

authorised Volkswagen repairer.

—If the legally required eCall Emergency System is present in the vehicle, the Emergency Call Service can be deactivated via the portal

and the app or by preventing data transmission in the Infotainment system. If present in the vehicle, the legally required eCall

Emergency System cannot be switched off and cannot be deactivated (→ Manage services).

WARNING

The following conditions may limit or prevent the execution of a manual or automatic emergency call:

● Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception.

● The mobile communications network of the required telecommunication providers is not available in areas with sufficient mobile

communications and satellite reception. In this case, the emergency call reverts to the legally required eCall Emergency System, if

present in the vehicle.

● The Emergency Call Service is prohibited by law in some countries.

● There is no valid licence for the use of the Emergency Call Service.

● The components in the vehicle required for the manual or automatic emergency call are damaged or do not have sufficient

electrical power.

● The Emergency Call Service function was deactivated via the portal or app. In this case, the emergency call reverts to the legally

required eCall Emergency System, if present in the vehicle.

● The Emergency Call Service function was deactivated by disabling data transmission. In this case, the emergency call reverts to the

legally required eCall Emergency System, if present in the vehicle. It the legally required eCall Emergency System is not available

for technical reasons, the Emergency Call Service will be activated again automatically.

● The vehicle ignition is not switched on.

Initiating an emergency call manually

1. If fitted, briefly press on the button cover → Fig. 1 and fold the button cover down.

2. Press the button for the legally required eCall Emergency System → Fig. 2 until the indicator lamp flashes green.

The emergency call is now initiated and a voice connection is established to the Volkswagen emergency call centre.

If you have accidentally pressed the emergency call button, cancel the emergency call immediately.

1. Press the emergency call button again until the indicator lamp lights up green continuously.

Press the button for the legally required eCall Emergency System → Fig. 2 only in an emergency.

Automatic emergency call

An automatic emergency call is initiated only when the ignition is switched on.

A connection to the Volkswagen emergency call centre is set up automatically in the following situations:

—Immediately after the airbags are triggered.

—Immediately after the belt tensioners are triggered.

—Depending on equipment, after a system intervention by Emergency Assist.

The automatic emergency call cannot be cancelled by pressing the button for the legally required eCall Emergency System → Fig. 2.

If queries from the Volkswagen emergency call centre remain unanswered, rescue measures are automatically initiated.

Integrated battery

The integrated battery ensures that the emergency call service remains available for some time if the 12-volt vehicle battery is

disconnected or faulty.

A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or faulty. If this

message is displayed, immediately go to a suitably qualified workshop and have the integrated battery replaced. Volkswagen

recommends using an authorised Volkswagen repairer.

Have the integrated battery checked by a suitably qualified workshop after about 3 years and replaced if necessary.

Volkswagen recommends using an authorised Volkswagen repairer.

Data transmission

In the event of an emergency call, the available data is transmitted to the Volkswagen emergency call centre to determine the

necessary rescue measures.

The data on the vehicle location is continuously overwritten so that only the last ten stored locations required for correct functioning

of the Emergency Call Service are available. The vehicle is therefore not permanently tracked.

The data relating to the emergency call is processed in order to ensure correct functioning of the Emergency Call Service. The data

related to the emergency call is automatically deleted from the vehicle system 13 hours after the emergency call was triggered.

The following data is transmitted:

—Current position of the vehicle when the emergency call was triggered.

—Nine other positions shortly before the emergency call was triggered (route driven, a few km (a few miles)).

—Vehicle identification number (VIN).

—Type of vehicle drive.

—Vehicle type.

—Type of trigger (automatic or manual)

—Type of call.

—Direction in which the vehicle was moving when the emergency call was triggered.

—Accident severity.

—Accident direction.

—Type of casualty.

—Time of collision.

—Temperature.

—Type of road.

—Reliability of positioning data.

—Version of data strings.

—Counter of data strings transferred per call.

—Determined number of passengers.

—Language selected in the Infotainment system.

—Optional data ID.

You can apply to view and delete the transmitted data by contacting the Volkswagen emergency call centre.

Depending on the vehicle equipment and country, data transmission can be influenced by the privacy settings (→ Privacy

settings). The functions of the voice services and Emergency Call Service can be guaranteed only if data transmission is fully

possible.

The function of the Emergency Call Service may be restricted if Infotainment systems have been retrofitted.

Reverting to the legally required eCall Emergency System

In some situations, the Emergency Call Service may be restricted or unavailable. If the legally required eCall Emergency System is

present in the vehicle, a voice connection will be established to a public emergency call centre if possible. In this case, the available

data is transmitted to the public emergency call centre in order to determine the necessary rescue measures .

Emergency Call Service is faulty

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Error: Emergency call

function. Please visit workshop. may be displayed in the instrument cluster display.

There is a system fault in the Emergency Call Service. It may not be possible to make an emergency call.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Emergency Call Service is restricted

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Emergency call function

restricted. Please visit workshop. may be displayed in the instrument cluster display.

The availability of the Emergency Call Service function is restricted. It is not possible to establish a voice connection to the Volkswagen

emergency call centre, for example.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Touch panels react differently than expected

Moisture, dirt and grease can impede the functioning of the touch panels.

1. Always keep touch panels clean and dry.

In the roof console: button for legally required eCall

Emergency System (behind button cover) and indicator lamp.

In the roof console: button for the legally required eCall

Emergency System.

Depending on the equipment and country, the vehicle may be equipped with an emergency call system. In some countries, the free

legally required eCall Emergency System is activated as standard. The control unit is in the roof console.

The emergency call function enables help to be organised as quickly as possible in dangerous situations. A voice connection is

established with a public emergency call centre. The person who takes your call will talk to you in the language of the country in which

the vehicle is located. In addition, legally required data relevant for the emergency call is transmitted automatically to the public

emergency call centre, such as the current vehicle position.

The legal basis for data processing by the legally required eCall Emergency System corresponds to the country-specific legislation, e.g.

EU Regulation 2015/758. Please also observe the information on data storage and services (→ Data processing in the vehicle).

The required connection is established by a factory-fitted control unit. Additional components are required in order to ensure that the

function is still possible even after a serious accident, e.g. emergency call microphone, emergency loudspeaker and an integrated

battery that is independent of the vehicle electrical system.

Indicator lamp for the legally required eCall Emergency System

The control is equipped with an indicator lamp → Fig. 1 (arrow). Depending on the operational status of the emergency call system in

the vehicle, the indicator lamp lights up in different colours and light sequences:

Indicator lamp does not light up: emergency call is not available.

Indicator lamp flashes red after the ignition is switched on: emergency call is deactivated.

Indicator lamp lights up red continuously: system error. Emergency call is restricted or not available.

Indicator lamp lights up green: emergency call is available, system is ready for operation in the vehicle.

Indicator lamp flashes green: emergency call is active.

WARNING

The following conditions may limit or prevent the execution of a manual or automatic emergency call:

● Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception.

● No 2G/3G mobile communications network of telecommunication providers is available in areas with sufficient mobile

communications and satellite signal reception.

● The emergency call system is not available in some countries.

● The public emergency call centre is technically not able to receive emergency call data.

● The components in the vehicle required for the manual or automatic emergency call are damaged or do not have sufficient

electrical power.

● The vehicle ignition is not switched on.

Initiating an emergency call manually

1. Briefly press on the button cover and fold the button cover down → Fig. 1.

2. Press the button for the legally required eCall Emergency System → Fig. 2 until the indicator lamp flashes green.

The emergency call is now initiated and a voice connection is established to the public emergency call centre.

If you have accidentally pressed the emergency call button, cancel the emergency call immediately.

1. Press the emergency call button again until the indicator lamp lights up green continuously.

Press the button for the legally required eCall Emergency System → Fig. 2 only in an emergency.

Automatic emergency call

An automatic emergency call is initiated only when the ignition is switched on.

A connection to the public emergency call centre is set up automatically in the following situations:

—Immediately after the airbags are triggered.

—Immediately after the belt tensioners are triggered.

—Depending on equipment, after a system intervention by Emergency Assist.

The automatic emergency call cannot be cancelled by pressing the button for the legally required eCall Emergency System → Fig. 2.

Rescue measures will be initiated automatically if there is no response to questions from the public emergency call centre.

Integrated battery

The integrated battery ensures that the legally required eCall Emergency System remains available for some time if the 12-volt vehicle

battery is disconnected or faulty.

A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or faulty. If this

message is displayed, immediately go to a suitably qualified workshop and have the integrated battery replaced. Volkswagen

recommends using an authorised Volkswagen repairer.

Have the integrated battery checked by a suitably qualified workshop after about 3 years and replaced if necessary.

Volkswagen recommends using an authorised Volkswagen repairer.

Data transmission

In the event of an emergency call, the legally prescribed data is transmitted to the public emergency call centre in order to determine

necessary rescue measures.

The data on the vehicle location is continuously overwritten so that only the last three stored locations required for correct functioning

of the legally required eCall Emergency System are available. The vehicle is therefore not permanently tracked.

The data relating to the emergency call is processed exclusively in order to ensure correct functioning of the legally required eCall

Emergency System. The data related to the emergency call is automatically deleted from the system 13 hours after the emergency call

was triggered.

The following data is transmitted:

—Current position of the vehicle when the emergency call was triggered.

—Two other positions shortly before the emergency call was triggered (route driven, a few 100 m (a few 100 ft)).

—Vehicle identification number (VIN).

—Type of vehicle drive.

—Vehicle type.

—Type of trigger (automatic or manual)

—Type of call.

—Direction in which the vehicle was moving when the emergency call was triggered.

—Accident direction.

—Deceleration rate in the event of an accident in longitudinal direction.

—Deceleration rate in the event of an accident in lateral direction.

—Time of collision.

—Reliability of positioning data.

—Version of data strings.

—Counter of data strings transferred per call.

—Determined number of passengers.

You can apply to view and delete the transmitted data by contacting the public emergency call centre.

The function of the legally required eCall Emergency System may be restricted if Infotainment systems have been retrofitted.

Fault in legally required eCall Emergency System

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Error: Emergency call

function. Please visit workshop. may be displayed in the instrument cluster display.

There is a system fault in the legally required eCall Emergency System. It may not be possible to make an emergency call.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Legally required eCall Emergency System restricted

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Emergency call function

restricted. Please visit workshop. may be displayed in the instrument cluster display.

In an Emergency for Your Volkswagen ID.5 SUV First Generation (2021-2025)

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