Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.
Possible causes, among
others
Description
Possible remedy
– Perform jump-start
– Charge vehicle battery
Vehicle battery dead.
Engine does not start.
The wrong vehicle key is used.
Fuel level too low.
Use a valid vehicle key
Refuel
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle manually
Vehicle cannot be locked
or unlocked using vehicle
key.
Cold engine, braking assist
systems, electronic steering
column lock.
Unusual noises.
Check the “Noises” entry in the index.
Check the “Assistance systems” entry
in the index.
Assistance systems activated.
Odd driving behavior.
DSG® Direct Shift Gearbox too Stop vehicle as soon as you can safely
hot.
do so.
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead.
Charge vehicle battery
Fuse blown.
Check fuse and replace if necessary
Settings were adjusted in the
Volkswagen Information
System.
Features do not work as
described in this manual.
Check and reset to factory settings if
necessary
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
Headlights do not light up
the road as they should.
– Change light bulbs
– Switch on low beams
Vehicle battery charge too low.
Remaining fuel level too low.
Fuse blown.
Charge vehicle battery
Refuel
Electrical consumers do
not work.
Check fuse and replace if necessary .
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
– Short hauls.
– “Jumpy” accelerator pedal.
Fuel consumption higher
than indicated.
Electrical loads switched on.
Engine control malfunction.
Tire pressure too low.
Switch off unnecessary loads.
Have the malfunction corrected
Adjust tire pressure
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