If pairing via the phone interface or the Radio/Media menu should fail, pairing can also be performed in the
Network Mobile devices menu.
1. In the app overview, tap
Network
Mobile devices.
2. With the factory settings, both Bluetooth and visibility are always activated. If Bluetooth should be deactivated, tap
activate Bluetooth and Visibility.
an
3. Open the list of available Bluetooth devices on your cell phone and select the Bluetooth device name for the Infotainment
system. In the factory settings, the Bluetooth® device name of the Infotainment system is “my VW” and the last four digits
of the VIN.
4. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.
If the pairing is successful, the data on the cell phone will be saved in the user profile.
5. Optional: Confirm the message for transferring the data on the cell phone.
You generally only need to pair a cell phone once. You can reestablish the cell phone's connection to the Infotainment
system at any time via Bluetooth, without re-pairing the cell phone.
The extent to which the cell phone connected via Bluetooth can be controlled via the Infotainment system depends on the
mobile device.
Please refer to this Owner's Manual ⇒ Mobile phone interface for more detailed information on the use of a cell phone
via a Bluetooth connection.
Generally, all warning and operation tones on a connected cell phone, such as touch tones, should be switched off to
avoid interference and malfunctions.
Internet use in the vehicle
Introduction
Depending on the country and the vehicle equipment, you have two options for using the Internet in your vehicle: via the
hotspot of a mobile device, e.g. a cell phone, or via the eSIM of the vehicle ⇒ Setting up the Internet connection.
In order to use the eSIM, you need to purchase data plans via the web shop of Volkswagen's external mobile communications
partner. In order to use the mobile online services, you need a subscription to them and to consent to the General Terms and
Conditions and Terms of Use. Additional information can be found online at:
carnet.vw.com
You can use the Infotainment system as a Wi-Fi® hotspot for eight further mobile devices ⇒ Quick connection. This function
depends on the vehicle equipment and is not available in all vehicles.
Setting up the Internet connection
Using the Internet in the vehicle via the eSIM
The option for using an Internet connection in the vehicle via the eSIM depends on the vehicle equipment and the country.
In order to use an Internet connection via the eSIM of the vehicle, you need to purchase data plans via the web shop of
Volkswagen's external mobile network provider.
Due to the large number of mobile devices that are available, there is no guarantee that all functions will always be
available.
The Wi-Fi connection can only be implemented for secured Wi-Fi networks that support the WPA2 or WPA3 standard.
Older encryption methods and open networks are not supported.
268
English 