Vehicle cannot be locked or unlocked
The remote control vehicle key is disrupted by objects, poor weather conditions or transmitters on the same frequency band
close to the vehicle (e.g. cell phones), as well as by a drained button cell battery.
1. Close the driver door.
Or: Synchronize the vehicle key ⇒ Synchronizing a vehicle key.
Or: Change the battery cell in the vehicle key ⇒ Replacing the button cell battery.
To protect the central locking from overloading, it switches off briefly. Wait about 10 seconds and then try again to activate the
central locking.
The indicator light is not blinking
If the indicator light in the vehicle key does not blink when you press one of the buttons, then the button cell battery in the
vehicle key must be replaced.
Vehicle does not blink during locking
All doors, the engine hood and the trunk lid must be completely closed. The turn signals will only blink if the vehicle is
completely closed.
Check that the vehicle key is close enough to the vehicle.
Check the battery charge level of the key battery.
The indicator light in the vehicle key must turn on briefly each time the buttons are pressed.
The central locking button lights up white
The vehicle is unlocked.
Close all the doors and press the central locking button in the door.
If all the doors have been locked from the inside, the central locking button lights up yellow.
If the central locking switch remains lit up white, the doors are not locked and there is a malfunction. Contact a qualified
professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
The vehicle cannot be unlocked because the key battery is dead
1. Remove the emergency key from the vehicle key ⇒ Emergency key (vehicle key without key bit).
2. Insert the emergency key into the door lock cylinder and turn it counterclockwise.
For right-hand drive vehicles, turn the emergency key clockwise.
3. The driver door is mechanically unlocked.
4. Open the driver door.
5. Switch the ignition on. The alarm stops.
6. To unlock the remaining doors, press the central locking button in the door.
Depending on the vehicle equipment, an alarm is triggered when the door is opened.
The vehicle cannot be unlocked because the vehicle battery is dead
1. Remove the emergency key from the vehicle key ⇒ Emergency key (vehicle key without key bit).
2. Insert the emergency key into the door lock cylinder and turn it counterclockwise.
For right-hand drive vehicles, turn the emergency key clockwise.
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