cause damage and malfunctions in control modules and the vehicle. In the same way, connecting mobile devices that are
infected with malware can result in damage and malfunctions in control modules and the vehicle. The damage can lead to
a complete loss of your data and malfunctions can cause serious accidents and fatal injuries.
If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner and contact an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Perform pending updates as soon as possible once they are made available or have them performed by suitably
qualified professionals.
Protect your mobile devices with a suitable antivirus program and by taking commonly known precautions.
Regularly update the antivirus program using the supplied updates provided by the vendor.
Minimizing risks
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these
guidelines:
Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or
malware.
Ensure that updates provided by Volkswagen are carried out by suitably qualified professionals as soon as possible once
they are made available. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. If the option to perform Over-the-Air Updates is available, depending on the vehicle and
country, carry out all updates provided by Volkswagen immediately. If the Over-the-Air Update is ignored multiple times b
the driver, an authorized Volkswagen dealer or authorized Volkswagen Service Facility must be contacted for assistance.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Over-the-Air Update
Introduction
Over-the-Air Updates enable you to
ensure that the control software of
your vehicle is kept up to date, e.g. to
protect against malware and optimize
functionality.
Over-the-Air Updates are only available to you after creating the Volkswagen ID and activating VW Car-Net®. You can activat
VW Car-Net® during the creation of the Volkswagen ID.
Additional information on using the online services can be found online at:
carnet.vw.com.
How can you tell that an Over-the-Air Update is pending?
As soon as an Over-the-Air Update is available, you will be informed of this via a pop-up. Tap on the pop-up and on Additiona
information to obtain more information about the Over-the-Air Update, or visit the following website:
vw.com/software
If multiple Over-the-Air Updates are available for the vehicle at the same time, one Over-the-Air Update must be completed
successfully before the next Over-the-Air Update can be carried out.
Over-the-Air Updates should be performed promptly.
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