Get App-Connect Guide for Volkswagen Multivan SUV Sixth Generation (2015-2024)

Or: connect the Infotainment system as a client to theWi-

Fi

hotspot of a mobile device .

Wi-Fi pairing via QR code

The Wi-Fi

connection can also be established by scanning the corresponding QR Code.

Prerequisites

✓ The Wi-Fi

hotspot of the Infotainment system is activated.

✓ A suitable application for scanningQR Code

s is installed on the mobile device.

1. Tap HOME

Or: tap MENU

Wi-Fi.

2. Tap Quick connection with Infotainment system.

3. Scan the QR Code

on the Infotainment system screen with the mobile device.

The mobile device is connected as a client to theWi-Fi

hotspot of the Infotainment system.

While the Infotainment system is in theWi-

Fi

settings menu, the wireless charging function is deactivated. Wireless charging is activated again once you leave the

Settings menu.

With older mobile devices, it may be the case that the functions are restricted or do not work. Ensure that you

are using the latest software version for your mobile device.

Introduction

Volkswagen App-Connect, referred to as App-Connect below, enables the user to display and operate content and

functions from the mobile telephone on the Infotainment system screen.

For this, the mobile telephone must be connected to the Infotainment system using aUSB

interface with data transfer function.

Some technologies can also be accessed wirelessly usingApp-Connect Wireless via the Bluetooth interface and aWi-

Fi

connection.

The following technologies may be available:

—Apple CarPlay.

Depending on the equipment, it can also be used wirelessly viaApp-Connect Wireless.

—Android Auto.

Depending on the equipment, it can also be used wirelessly viaApp-Connect Wireless.

The availability of App-Connect technologies depends on the country concerned and may vary according to the

mobile telephone used.

Apple CarPlay and Android Auto are technologies operated by third parties and made available to Volkswagen AG.

Volkswagen AG is not responsible if these technologies are terminated, discontinued or deactivated during the

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service life of the vehicle.

For further information, please visit the Volkswagen Commercial Vehicles website.

WARNING

Using apps while the vehicle is in motion can distract you from the road. Accidents and injuries can occur if the

driver is distracted.

● Always drive with your full attention and responsibly.

● Only use apps and functions when the vehicle is stationary.

WARNING

Using apps that are inappropriate or used incorrectly can cause damage to the vehicle, accidents or serious injury.

● Protect the mobile telephone and its apps from misuse.

NOTICE

Volkswagen Commercial Vehicles is not responsible for damage to the vehicle caused by poor quality or faulty apps,

insufficient programming of apps, insufficient network strength or loss of data during transmission or by misuse of

the mobile telephones.

Wireless function of App-Connect after crossing a border (App-Connect Wireless)

When you cross the border into countries that have different permitted radio frequencies than in your own country

for the operation of App Connect (App Connect Wireless)/Wi-Fi

, please note the following:

—App-Connect Wireless is restricted or not possible at all due to legal regulations. This may be indicated by a

message displayed on the Infotainment system.

—App-Connect Wireless must be disabled due to legal requirements. TheWi-Fi

hotspot must be deactivated.

Operation of App-Connect functions with a cable connection is not affected by this restriction, and these functions

can still be used.

Opening the App-Connect main menu

Navigation to the App-Connect main menu depends on the Infotainment system used.

1. Tap HOME

Or: Tap MENU

Or: Press APP.

.

Setting up App-Connect Wireless

The mobile telephone must be paired with the Infotainment system before you can useApp-Connect Wireless.

Connecting a mobile telephone for the first time

1. Unlock the mobile telephone.

2. Switch onWi-Fi

reception and Bluetooth on the mobile telephone.

3. Connect the mobile telephone to the Infotainment system using aUSB

cable or Bluetooth.

4. Call up the App-Connect main menu if it does not appear automatically.

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5. Select the mobile telephone and the desired technology.

6. Confirm any authorisation prompts on the mobile telephone to give the Infotainment system the necessary

permissions.

7. Disconnect the USB

connection and connect to the Infotainment system again using Wi-Fi or Bluetooth.

App-Connect Wireless is set up. The pairing is completed In future, the connected mobile telephone will also be

able to use Wireless App-Connect without a USB

connection.

If pop-up menus are rejected during the connection process,Wireless App-Connect will not be available. In this case,

Volkswagen Commercial Vehicles recommends deleting the mobile telephones in both the device settings and on the

Infotainment system and restarting the connection process.

Wireless App-Connect may not be supported by all

technologies.

Applications (apps)

App-Connect allows content from Volkswagen apps and third-party apps on mobile telephones to be shown on the

Infotainment system screen.

There may be problems with compatibility with third party apps.

Apps, their use and the necessary mobile network connection may be subject to charges.

A wide range of apps may be available and they may depend on the vehicle and country. The content, scope and

providers of apps can vary. Some apps also depend on availability of services offered by third parties.

We are unable to guarantee that the available apps can be run on all mobile telephones and all operating systems.

Apps offered by Volkswagen can be changed, discontinued, deactivated, reactivated and expanded without prior

notice.

Only certified apps can be used when driving so that the driver is not distracted.

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App-Connect symbols and settings

The symbols can differ in appearance depending on the Infotainment system.

Show more information.

Open the App-Connect settings menu.

Select Apple CarPlay technology.

Select Android Auto technology.

Setting options in the settings menu

The settings options depend on the device.

Mobile devices:

Open device manager.

Activate data transfer for VW apps:

Data transfer for Volkswagen apps is activated.

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Apple CarPlay

Prerequisites

✓ The iPhone must supportApple CarPlay™.

✓ Voice control (Siri) must be activated on the iPhone.

✓ Apple CarPlay™ must be activated in the iPhone settings, with no restrictions.

✓ If Apple CarPlay™ Wireless(wireless use) is not possible, the iPhone must be connected to the Infotainment system

via a USB

port. Only USB ports with data transfer capability are suitable for usingApple CarPlay.

✓ The USB

cable used must be an original cable from Apple.

✓ Apple CarPlay Wireless (wireless use): Bluetooth and Wi-Fi

must also be activated on the iPhone.

The availability of the technologies is country-specific and may

vary.

Information on technical requirements, compatible iPhones, certified apps and availability can be found on

the Volkswagen and Apple CarPlay™ websites, and is also available from your Volkswagen Commercial

Vehicles dealership.

Establishing a connection

Follow the instructions on the Infotainment system screen and the display on the iPhone when establishing a

connection for the first time.

The display of the function buttons on the screen may vary.

Prerequisite

✓ The prerequisites for usingApple CarPlay must be fulfilled.

1. Tap MENU App-Connect

Or: Press APP.

.

2. Tap Apple CarPlay to set up a connection with the iPhone.

Terminating the connection

The display of the function buttons on the screen may vary.

1. To open the App Connect main menu inApple CarPlay mode, tap

2. Tap to terminate the active connection.

.

Things to note

Please note the following points during an activeApple CarPlay connection:

—It is not possible to connect theiPhone to the Infotainment system via Bluetooth.

—An active Bluetooth connection between the iPhone and the Infotainment system will be ended automatically.

—When an iPhone is connected to the Infotainment system viaApple CarPlay, the phone functions can only be used

via Apple CarPlay.

—The connected iPhone cannot be used as a media device in theMedia main menu.

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—It is not possible to use theApple CarPlay™ navigation at the same time as the internal navigation system. The last

route guidance to be started terminates the previously active one.

—Depending on the Infotainment system used, the instrument cluster display shows information about telephone

mode.

—Depending on the Infotainment system and navigation app you are using, turning instructions may be shown on

the instrument cluster display.

—Depending on the multifunction steering wheel fitted, you can use it to accept or reject incoming calls or end a

telephone call.

Starting the voice control function

The voice control function depends on the vehicle equipment level.

1. Tap briefly to start voice control on the Infotainment system.

Or: Tap and hold to start voice control (Siri) on the connected iPhone.

The availability of the technologies is country-specific and may

vary.

Information on technical requirements, compatible iPhones, certified apps and availability can be found on

the Volkswagen Commercial Vehicles and Apple CarPlay websites, and is also available from your Volkswagen

Commercial Vehicles dealership.

Android Auto

Prerequisites for the use ofAndroid Auto

✓ The mobile telephone – referred to below as smartphone – must supportAndroid Auto.

✓ An Android Auto app must be installed on the smartphone.

✓ The smartphone must be connected to the Infotainment system via aUSB

connection with data transfer function. Android Auto Wireless is an exception to this.

✓ The USB

cable used must be an original cable from the smartphone manufacturer.

✓ Android Auto Wireless: Bluetooth and Wi-Fi

must also be activated on the smartphone.

Establishing a connection

Follow the instructions on the Infotainment system screen and the display on the smartphone when establishing a

connection for the first time.

The prerequisites for usingAndroid Auto must be met.

1. Tap MENU App-Connect

.

Or: Press APP to access the App-Connect main menu.

Android

2. Tap Auto

to set up a connection with the smartphone.

Terminating the connection

1. Tap Back to Volkswagen or Exitin Android Auto mode to access theApp-Connect main menu.

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App-Connect for Your Volkswagen Multivan SUV Sixth Generation (2015-2024)

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