Familiarisation for Your Volkswagen Multivan SUV Sixth Generation (2015-2024)

Thank you for choosing Volkswagen  
By purchasing this Volkswagen commercial vehicle, you have become the owner of a vehicle fitted with the most up-  
to-date technology and a multitude of convenience functions for your use and enjoyment.  
Before using your vehicle for the first time, please read and observe the information in this owner's manual. It will  
quickly help you to become familiar with your vehicle and all of its functions as well as making you aware of dangers  
to yourself and others and of how these dangers can be avoided.  
If you have any further questions about your vehicle, or you think that the vehicle wallet has not covered everything,  
please get in touch with your Volkswagen Commercial Vehicles dealership. They will always be happy to deal with  
your questions, suggestions or problems.  
We hope you enjoy driving your new vehicle. Happy motoring.  
Volkswagen AG  
WARNING  
Please observe the important safety instructions for use of child restraint systems on the front passenger seat  
(→ Child seats).  
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About this owner’s manual  
This owner's manual is valid for all model types and versions of your Volkswagen Commercial Vehicle model and  
model year. The owner's manual describes all equipment and models without indicating whether the equipment is  
optional or specific to the model type. This means that your vehicle may not have some of the equipment described,  
or it may only be available in certain countries.  
Likewise, Upgrades functions may be described that require subsequent activation .  
The scope of equipment fitted in your vehicle can be found in the sales documentation, or you can contact a suitably  
qualified workshop for this information. Volkswagen Commercial Vehicles recommends using a Volkswagen  
Commercial Vehicles dealership for this purpose.  
In addition, the effectiveness of systems can be significantly impaired if components and systems have been  
retrofitted, e.g. by second stage manufacturers. The proper functioning of systems may therefore be impaired or  
adapted in vehicles with add-ons and modifications. Have the correct operation of the systems confirmed by the  
second stage manufacturer.  
All data in this owner’s manual corresponds to the information available at the time of going to print. Because the  
vehicle is constantly being developed and further improved, there may be differences between your vehicle and the  
data in this owner’s manual. No discrepancy in data, illustrations or descriptions shall form the basis for any legal  
claim.  
Depending on the country, the vehicle may be equipped with differing versions of an owner’s manual due to legal and  
technical requirements.  
Short definitions in blue that appear before some sections of this manual provide a summary of the relevant topic.  
More detailed information about the features, conditions and limitations of systems and equipment can be found in  
the relevant sections.  
Printed owner’s manual  
The printed owner’s manual describes the vehicle’s functions as at the publication deadline. A supplement detailing  
any additions and changes may be enclosed in the owner’s manual.  
An alphabetical index and a list of abbreviations, which explains technical abbreviations and terms, help you to  
familiarise yourself with and understand the owner’s manual.  
Please ensure that the printed documents are always in the vehicle if you lend or sell the vehicle to someone  
else. Volkswagen Commercial Vehicles also recommends restoring the factory settings of the Infotainment  
system to delete all personal data.  
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Explanations  
Wordings and terms found in the owner’s manual are explained below for easy understanding.  
Directions and positions  
Directions and positions such as left, right, front and rear are normally relative to the vehicle's direction of travel,  
unless otherwise indicated.  
Dimensions and speed  
Values given in miles instead of kilometres or mph instead km/h refer to the country-specific instrument clusters or  
Infotainment systems.  
Illustrations  
Illustrations help with orientation and should be regarded as a general guide. The figures may differ from your  
vehicle.  
This owner's manual was written for left-hand drive vehicles. Inright-hand drive vehicles, the controls may  
sometimes be arranged differently to those displayed in illustrations or described in the text.  
Form of address  
For better legibility, the male form of address is used. However, this refers to all genders equally. This form of  
address is used for editorial reasons and does not represent a value judgement.  
Terms used and their meaning:  
Workshop  
Workshops are repairers that employ trained or qualified staff who specialise in performing service work on  
passenger cars. Expert assistance can mean both Volkswagen Commercial Vehicles dealerships as well  
independent workshops.  
Volkswagen Commercial Vehicles dealership  
Volkswagen Commercial Vehicles dealerships are workshops that have a contractual relationship with  
Volkswagen AG. The contractual relationship ensures that further information is available and that there is an  
additional direct communications channel to the manufacturer.  
Go to a qualified workshop.  
Some situations require you to take your vehicle to a workshop to have it checked.  
Seek expert assistance  
If it is not possible to continue driving the vehicle, it is necessary to have it professionally checked directly at  
the vehicle’s location. Depending on the situation, a decision is then made whether the vehicle can continue to  
be driven after the check or if it needs to be towed.  
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Description of symbols  
Indicates a reference to a section within a chapter that contains important information and safety  
notes that should always be observed.  
The arrow indicates the end of a section.  
The symbol indicates situations in which the vehicle must be stopped as quickly as possible.  
TM  
This symbol means Trademark” and denotes a recognised but as yet not officially registered  
trademark. However, the absence of this symbol does not constitute a waiver of the rights concerning  
any term.  
The symbol indicates a registered mark. However, the absence of this symbol does not constitute a  
waiver of the rights concerning any term.  
This symbol means Copyright” and indicates that the full rights of use vest in Volkswagen AG. In  
particular, any reproduction, dissemination, storage and making publicly available is prohibited  
without the prior consent of Volkswagen AG.  
Symbols like this refer you to warnings within the same section or on a given page. They draw your  
attention to possible risks of accident or injury and explain how they can be avoided.  
Cross reference to potential risks of damage to property in the same section or on the page specified.  
DANGER  
Texts with this symbol indicate dangerous situations which will lead to fatal or severe injuries if you do not observe  
the warning.  
WARNING  
Texts with this symbol indicate dangerous situations which could lead to fatal or severe injuries if you do not  
observe the warning.  
CAUTION  
Texts with this symbol indicate dangerous situations which could lead to slight or medium injuries if you do not  
observe the warning.  
NOTICE  
Texts with this symbol indicate situations which could cause vehicle damage if you do not observe the warning.  
Texts with this symbol contain additional information on the protection of the  
environment.  
Texts with this symbol contain additional  
information.  
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Front view  
Fig. 1 Overview of the front of the vehicle.  
1
Windscreen:  
with vehicle identification number  
with windscreen heating (depending on equipment level)  
with windscreen wiper (→ Wipers)  
with camera window for assist systems positioned near the interior mirror(→ Vehicle care, exterior)  
with rain/light sensor positioned near the interior mirror (→ Rain and light sensor), (→ Vehicle care, exterior)  
2
3
4
5
6
7
Lever for opening the bonnet(→ In the engine compartment)  
Headlights  
Sensors for assist systems(→ Vehicle care, exterior)  
Lights in the bumper  
Behind a cover: mount for the towing eye  
Radar sensor for assist systems(→ Vehicle care, exterior)  
5
Rear view  
Fig. 1 Overview of the rear of the vehicle.  
1
2
3
4
5
6
7
8
9
High-level brake light  
Rear window with rear window heating(→ Rear window heating)  
Rear window wiper (→ Wipers)  
Number plate light  
Tail light cluster  
Camera for parking systems , (→ Vehicle care, exterior)  
Handle for opening the boot lid  
Reflectors or marker lights  
Sensors for assist systems(→ Vehicle care, exterior)  
10 Towing bracket  
On vehicles without a towing bracket, there is a fixed towing eye under the rear bumper cover on the right  
side.  
6
Side view  
Fig. 1 Overview of left-hand side of vehicle.  
1
Exterior mirror :(→ Exterior mirrors)  
lane change system display(Side Assist)  
2
3
4
5
6
7
Tank flap  
Roof aerial  
Door handles  
Side sliding door rail  
Jacking points  
Additional turn signal light  
7
Driver door  
Fig. 1 Overview of controls in the driver door(left-hand drive vehicles).  
1
2
3
4
5
6
7
8
Stowage compartment  
Door release lever  
Central locking system indicator lamp(→ Indicator lamp in the driver door)  
Central locking button for locking and unlocking the vehicle(→ Central locking button)  
Switch for exterior mirror adjustment and functions(→ Exterior mirrors)  
Buttons for operating the electric windows  
Button for electric childproof lock or luggage compartment locking (depending on equipment)  
Stowage compartment with bottle holder  
8
Driver side  
Fig. 1 Overview of driver side in left-hand drive vehicles.  
Fig. 2 Overview of driver side in right-hand drive vehicles.  
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1
Buttons:  
for Hill Descent Control(→ Hill Descent Control)  
for traction control system(TCS)  
for differential lock(→ Differential lock)  
2
3
Vent (→ Air distribution of the air conditioning system)  
Turn signal and main beam lever : (→ Turn signals), (→ Main beam)  
With switches and buttons for the driver assist systems  
4
Controls on the multifunction steering wheel:  
Operating the driver assist systems  
Menu selection (→ Vehicle settings menu)  
Audio, navigation  
Volume setting  
Activate voice control (no function in some models)  
Vehicles with analogue instrument cluster:Switching between the current and previous menu  
.
Vehicles with digital instrument cluster:Switching between the views  
.
5
Instrument cluster :  
with warning and indicator lamps(→ Symbols in the instrument cluster)  
6
7
12-volt socket  
Lever for wipers and washers :  
With buttons for operating the menus(→ Vehicle settings menu)  
8
9
Horn  
Ignition lock(→ Ignition lock)  
10 Lever for adjusting the steering column position  
11 Pedals (→ Pedals)  
12 Location of the driver front airbag  
13 Light switch  
14 Bonnet release lever(→ In the engine compartment)  
10  
Centre console  
Fig. 1 Overview of the centre console.  
1
2
3
4
Infotainment system  
Controls for air conditioning system  
Hazard warning lights button (→ In an emergency)  
Buttons:  
for start/stop system  
for assist systems for parking and manoeuvring  
for electric sliding doors  
5
6
7
Vents (→ Air distribution of the air conditioning system)  
Cigarette lighter or 12-volt socket (→ Ashtray and cigarette lighter),  
Area with:  
inductive charging base  
Or: Stowage compartment with drink holder  
8
9
USB sockets  
Lever:  
for automatic gearbox  
for manual gearbox(→ Manual gearbox)  
10 Buttons for driving profile selection  
11  
Front passenger side  
Fig. 1 Passenger side (left-hand drive vehicles): overview  
of the dash panel (mirrored for right-hand drive vehicles).  
1
2
3
4
5
Stowage compartment  
Vent (→ Air distribution of the air conditioning system)  
At the sides of the dash panel: Key switch for switching off the front passenger front airbag  
Glove box  
Opening lever for stowage compartment on the front passenger side with lock  
12  
Controls in the roof  
Symbol  
Meaning  
Buttons for interior and reading lights .  
Controls for air conditioning system and auxiliary heating .  
Indicator lamp for the front passenger front airbag switch-off function .  
Buttons for emergency call service, information call and breakdown call .  
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