Get Legal information -> Data storage and services Guide for Volkswagen Multivan SUV Sixth Generation (2015-2024)

Data storage and services

Applies in EU countries where the General Data Protection Regulation of the European Union is valid.

Data processing in the vehicle

Your vehicle is fitted with electronic control units. Control units process data that they receive, e.g. from vehicle

sensors, generate themselves or exchange between each other. Some control units are required for the safe

functioning of your vehicle, others support you when driving (driver assist systems), others enable convenience or

additional functions of the Infotainment system.

Personal reference

Each vehicle is identified by a unique vehicle identification number. This vehicle identification number can be traced

back to the current and former holders of a vehicle through information at the responsible authorities. There are also

other ways to trace the holder or driver using data acquired from the vehicle, e.g. via the registration number.

The data generated or processed by control units may therefore contain personal data or be supplemented with

personal data under certain circumstances. Depending on the vehicle data that is available, it may be possible to draw

conclusions about your driving behaviour, your location or route and on vehicle use, for example.

Your rights regarding data protection

In accordance with the valid data protection legislation, you have certain rights towards Volkswagen Commercial

Vehicles when your personal data is processed.

You therefore have a free and comprehensive right to information from Volkswagen Commercial Vehicles and third

parties (e.g. assigned breakdown services or workshops or providers of online services in the vehicle)if these parties

have stored your personal data. If you wish, you may request information on which data about yourself has been

stored for which purpose and from where the data originates. Your entitlement to information also covers the

transfer of data to other authorities.

Further information on your legal rights, e.g. your right to deletion or correction of the data, can be found in the

applicable data protection information on the website of Volkswagen Commercial Vehicles, including contact details

and information about the Data Protection Officer.

You can have data that is only stored locally in the vehicle read out with specialist help(e.g. in a workshop, possibly

for a fee).

Legal requirements for the disclosure of data

If there are applicable legal regulations, Volkswagen Commercial Vehicles is obliged to hand over data stored at

Volkswagen Commercial Vehicles in the required scope in individual cases when requested by state authorities. Such

cases include investigation of a criminal offence, for example.

Public authorities also have the power within the framework of applicable laws to read data from vehicles themselves

in individual cases. They can read information, for instance, from the airbag control unit in the case of an accident, to

help investigate the accident.

Operating data in the vehicle

Control units process data to operate the vehicle.

This includes, for example:

—Vehicle status information, such as speed, deceleration, lateral acceleration, wheel revolutions, deactivation times

of the speed warning function and indication of fastened seat belts.

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—Ambient conditions, such as temperature, rain/light sensor and sensors for Adaptive Cruise Control.

As a rule, this data is momentary and is not stored beyond the operating time and is only processed in the vehicle

itself. Control units often contain data storage devices. They are used to allow information regarding the vehicle

status, component load levels, servicing requirements, technical events and faults to be recorded on a temporary or

permanent basis.

The following are stored according to the technical equipment:

—Operating states of system components, e.g. fill levels, tyre pressure, status of the vehicle battery.

—Faults or malfunctions in important system components, e.g. lights, brakes.

—System reactions to specific driving situations, e.g. triggering of an airbag, intervention of the stability control

systems.

—Information on events during which the vehicle sustained damage.

In special cases, e.g. when the vehicle has detected a malfunction, it may be necessary to store data that would

normally only be volatile.

If you make use of services, e.g. repair services or servicing work, the stored operating data can, if necessary, be read

out and used together with the vehicle identification number. The data can be read from the vehicle by staff in the

service network, e.g. qualified workshops, or third parties (e.g. breakdown services). The same applies to warranty

cases and quality assurance measures.

The data is read via the legally prescribedOBD

connection (“on-board diagnosis”) in the vehicle . The read operating data provides a record of technical states of the

vehicle or individual components, helps diagnose faults, meets warranty obligations and improves quality. This data,

particularly information about component loading, technical events, incorrect operation and other faults, will be

transferred to Volkswagen Commercial Vehicles together with the vehicle identification number for this purpose

where applicable. Furthermore, the manufacturer is subject to product liability. Volkswagen Commercial Vehicles also

uses operating data from vehicle for this, e.g. for recall campaigns. This data can also be used to check warranty and

guarantee claims made by customers.

Event memories in the vehicle can be reset by a service workshop as part of repair or service work or if you request

this.

Reprogramming control units

All data for the control of components is stored in the control units. Some convenience functions can be

reprogrammed using special workshop equipment. If the convenience functions are reprogrammed, the

specifications and descriptions in this owner’s manual will no longer match the original functions. The

reprogramming can be entered into the digital service schedule by a suitably qualified workshop.

Suitably qualified workshops are informed about this type of reprogramming.

Convenience functions

You can store and modify or reset convenience settings(e.g. customisation) in the vehicle at any time.

Depending on the equipment in the vehicle, this includes, for example:

—Settings of the seat and steering wheel positions.

—Running gear and air conditioning settings.

—Customised settings such as mirror adjustment or background lighting.

Infotainment system

Depending on the equipment installed, you may be able to store your own data in the vehicle’s Infotainment system.

Depending on the equipment in the vehicle, this includes, for example:

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—Media files for playback of music, films or photos in an Infotainment system.

—Address book data for use with a hands-free system or navigation system.

—Navigation destinations you have entered.

—Data regarding the use of online services.

This data can be stored locally in the vehicle or located on a device that you have connected to the vehicle(e.g.

mobile telephone, USB stick or MP3 player). If this data is stored in the vehicle, you can delete it at any time.

This data is transmitted to third parties only at your request, in particular in relation to the use of online services and

in accordance with your personal settings.

Mobile telephone integration

If your vehicle contains the necessary equipment, you can connect your mobile telephone or any other mobile end

device to your vehicle so that you can control this device via the controls integrated in the vehicle, provided the

corresponding functions are available. For example, images and sounds from the mobile telephone can be output

through the Infotainment system. At the same time, certain information is sent to your mobile telephone. This

includes location data and further general vehicle information, depending on the type of integration. For more

details, refer to the information about display of apps in the Infotainment system.

This enables selected apps on the mobile telephone to be used in the vehicle, e.g. navigation or music player. The

mobile telephone and vehicle do not interact in any other ways than those described here, in particular the device

does not actively access vehicle data. The type of further data processing depends on the app provider. Whether or

not you can adjust settings in this regard depends on the app in question and the operating system of your mobile

telephone.

Online services

If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to exchange data with

other systems. The vehicle can be connected to a mobile network using a transmitter and receiver unit in the vehicle

or using your own mobile telephone. This mobile network connection enables you to use online functions. This

includes various online services and apps provided by Volkswagen Commercial Vehicles or other third party providers.

Manufacturer services

In the case of Volkswagen Commercial Vehicles online services, Volkswagen Commercial Vehicles describes the

respective functions in a suitable place, e.g. in a separate service description or on a website, and provides the

associated information on data protection law. Personal data may be used to perform online services. To this end,

data is exchanged over a secure connection, e.g. using the designated IT systems of the manufacturer. Any collection,

processing and use of personal data that goes beyond the provision of the service takes place exclusively according to

legal regulations, contractual agreements or the necessary permission.

You can activate and deactivate the partly fee-based services and functions and in some cases also the vehicle’s

entire data connection. This does not apply to any functions and services required by law, e.g. emergency call

systems.

Third-party services

If you are able to use online services provided by a party other than the manufacturer, these services are the sole

responsibility of the provider in question and are subject to this provider’s privacy policy and terms and conditions of

use. Volkswagen Commercial Vehicles has no influence over the content exchanged in these services.

Please refer to the provider in question for information about the type, scope and purpose of the collection and use of

personal data related to third-party services.

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