Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Characteristics” and “Checklist” in the index.
Possible causes, among
others
Description
Possible remedy
– Perform jump-start– Charge vehicle
battery
Vehicle battery dead.
The wrong vehicle key is used.
Fuel level too low.
Use a valid vehicle key
Refuel
Engine does not start.
AdBlue fill level too low.
Refill AdBlue
– Battery in the remote control
vehicle key dead.
– Too far away from vehicle
(out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key.
– Lock or unlock vehicle manually
Vehicle cannot be locked
or unlocked using vehicle
key.
Cold engine, braking assist
systems, electronic steering
column lock.
Unusual noises.
Check the “Noises” entry in the index.
Check the “Assistance systems” entry
in the index.
Assistance systems activated.
Odd driving behavior.
DSG® Direct Shift Gearbox too Stop vehicle as soon as you can do so
hot.
safely
Outside mirrors move
when vehicle is unlocked.
Convenience settings are
stored.
Correct convenience settings
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead.
Fuse blown.
Charge vehicle battery
Check fuse and replace if necessary
Settings were adjusted in the
Volkswagen Information
System.
Features do not work as
described in this manual.
Check and reset to factory settings if
necessary
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Headlights adjusted too high.
– Light bulbs burned out.
– Low beams not switched on.
Headlights do not light up
the road as they should.
– Change light bulbs
– Switch on low beams
Vehicle battery charge too low.
Remaining fuel level too low.
Fuse blown.
Charge vehicle battery
Refuel
Electrical consumers do
not work.
Check fuse and replace if necessary
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
– Short hauls.
– “Jumpy” accelerator pedal.
Fuel consumption higher
than indicated.
Electrical loads switched on.
Switch off unnecessary loads.
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