Practical tips
Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the
following advice before contacting an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility. You may also find help-
ful information under “Special considerations” or “Checklist” in the
index.
Possible causes,
among others
Description
Possible remedy
– Perform jump-start
– Charge vehicle battery
Vehicle battery dead.
Engine does not
start.
The wrong vehicle
key is used.
Use a valid vehicle key
Refuel
Fuel level too low.
– Battery in the re-
mote control vehicle – Replace the battery in
key is dead.
– Too far away from
the vehicle (out of
range).
the remote control vehicle
key
– Move closer to vehicle.
– Synchronize vehicle key
Vehicle cannot be
locked or un-
locked using ve-
hicle key.
– Buttons have been – Lock or unlock vehicle
pressed too many
times.
manually
Cold engine, braking
assist systems, elec- Check the “Noises” entry
Unusual noises.
tronic steering col-
umn lock.
in the index.
Check the “Assistance
systems” entry in the in-
dex.
Odd driving
behavior.
Assistance systems
activated.
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