Get Customer information Guide for Volkswagen Passat SUV Eight Generation (2014-2023)

Customer information

Warranty

Warranty and guarantee information

You can ﬁnd information on your warranty and guarantee rights in your service schedule. Your service schedule is supplied with your Manual. Service schedule.

Event data recorder (crash data recorder)

This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air

bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The EDR is designed to record data related to

vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as:

How various systems in your vehicle were operating;

Whether or not the driver and passenger safety belts were buckled/fastened;

How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,

How fast the vehicle was traveling.

These data can help provide a better understanding of the circumstances in which crashes and injuries occur.

In addition, data from the driver assistance systems is also collected. In addition to information about whether these systems were switched on or off, had limited

availability, or were inactive, it can also be understood if these functions steered, accelerated, or braked the vehicle in the situations listed above. Depending on the

vehicle equipment, systems may include:

Adaptive Cruise Control (ACC)

Lane Assist

Park Assist

Parking systems

Autonomous Emergency Braking Function (Front Assist)

NOTE: EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no

personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the

type of personally identifying data routinely acquired during a crash investigation.

To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other

parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.

Volkswagen will not access, read, or process the event data recorder data unless the vehicle owner (or lessee if leasing the vehicle) gives permission. This exclude

contractual or legal regulations.

Due to the legal obligation to monitor products, Volkswagen is allowed to use data for ﬁeld observation as well as for research purposes and quality improvement o

vehicle safety systems. For research purposes, Volkswagen provides the data to third parties in an anonymous format. This means the data does not reference the

individual vehicle, the vehicle owner, or the lessee.

Labels and signs

Factory labels and plates with important information regarding vehicle operation are located in the engine compartment and on several vehicle components.

Never remove these labels and signs or make them illegible.

If vehicle components equipped with labels and plates are replaced, suitably qualiﬁed professionals must place identical labels and plates correctly in the same

locations on the new components. Volkswagen recommends contacting your Volkswagen dealership.

Safety certiﬁcate

A safety certiﬁcate on the driver's door jamb speciﬁes all necessary safety standards and guidelines of the trafﬁc safety authorities in the applicable country at the

time of manufacture. The month and year of production as well as the VIN may also be listed. Read the information in the Owner's Manual.

WARNING

Incorrect vehicle handling increases the risk of accidents and injuries.

Follow the legal regulations.

Follow the Owner's Manual instructions.

NOTICE

Incorrect vehicle handling can cause vehicle damage.

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Follow the legal regulations.

Perform service according to the speciﬁcations.

Fluids in the air conditioning system

Refrigerant in the air conditioning system

The label in the engine compartment provides information about the type and amount of refrigerant used in the vehicle air conditioning system. The label is in the

front section of the engine compartment near the refrigerant ﬁller tube.

Warning: the air conditioning system must only be serviced by qualified technicians. Refrigerant type. Type of refrigerant oil. See service information

(only available for authorized Volkswagen dealers and authorized Volkswagen Service Facilities). The air conditioning system must only be serviced by

qualified technicians. Flammable refrigerant. Make sure all components are disposed of correctly and never install components removed from old vehicles or

from recycling in the vehicle.

Refrigerant oil in the air conditioner

The air conditioner is ﬁlled with refrigerant oil. The label on the air conditioner compressor provides information on the type and quantity of refrigerant oil used

⇒ Repairs and technical modiﬁcations.

WARNING

To ensure safe operation, the air conditioner may only be serviced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility qualiﬁed in

this respect.

NOTICE

Never repair the air conditioning system evaporator with replacement parts from old vehicles or from the recycling, or replace it with such replacement

parts.

A replacement part for the air conditioning system evaporator must be certiﬁed and marked in accordance with SAE standards J2842 HFO-1234y and

R744.

The air conditioner must only be serviced by qualiﬁed technicians who are trained according to SAE standard J2845 and certiﬁed according to SAE

standard J2911.

Infotainment system and aerials

The aerials for the Infotainment system are ﬁtted in various places in the vehicle:

On the inside of the rear window.

On the inside of the rear side windows

On the inside of the windshield

On the roof of the vehicle

Antennas on the inside of the window glass can be detected as thin wires.

NOTICE

Antennas that are located on the inside of the window glass can be damaged by abrasive objects or by corrosive and acidic materials.

Never apply stickers over metal wires, for example on the rear window.

Never clean the antennas with corrosive or acidic materials.

NOTICE

A retroﬁtted Infotainment system must be compatible with the antenna ampliﬁer installed in the vehicle by the manufacturer. Otherwise, the antenna ampliﬁer

could become damaged.

Component protection

Some electronic components and control

modules, such as the Infotainment

system, are equipped with component

protection at the factory.

The component protection allows suitably qualiﬁed professionals to legitimately install or replace components and control modules. Volkswagen recommends

contacting your Volkswagen dealership.

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In the following situations, component protection reduces the risk of components supplied by the factory being operated without restrictions outside the vehicle.

Installation in other vehicles, for example the components have been stolen

Operating components outside of the vehicle

If a message about component protection appears in the instrument cluster display or on the Infotainment system screen, contact a suitably qualiﬁed professional fo

assistance. Volkswagen recommends contacting your Volkswagen dealership.

Disposal of old batteries and electronic devices

Old batteries

As with electronic devices, old batteries must be collected and recycled separately by the end user. These batteries are indicated by the crossed-out wheeled

garbage can symbol

. You, as the end user, are legally obliged to return old batteries ⇒

In many federal states, old batteries can be handed in to an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

You can obtain more information on return and recycling from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Old electrical or electronic devices

Your vehicle contains old electrical/electronic devices, such as the navigation system SD card or remote controls. You can recognize these from the symbol of the

crossed-out wheeled garbage can

Old devices with this marking must be collected separately from normal household garbage and disposed of in accordance with legal requirements.

Batteries within devices that are not permanently installed must be removed beforehand and disposed of separately as batteries.

Any saved personal data must be erased before disposal of old devices.

You can obtain more information on return and recycling from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.

NOTICE

Batteries containing heavy metals are marked with the chemical symbols Hg (mercury), Cd (cadmium) and/or Pb (lead). Heavy metals can be harmful to the

health of humans and animals and accumulate in the environment.

In order to avoid these consequences, it is imperative to ensure you collect batteries separately and return them properly.

Batteries for the remote control vehicle key and remote controls may contain perchlorate. For information on how to handle these materials correctly, see the

following website www.dtsc.ca.gov/hazardouswaste/perchlorate. Follow all the legal speciﬁcations for dealing with and disposing of these batteries.

Volkswagen recommends having these batteries replaced and disposed of by suitably qualiﬁed professionals. Volkswagen recommends contacting your

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Declaration of conformity (Declaration of Compliance, Telecommunications and Electronic

Systems)

Radio Frequency Devices and Radiocommunication Equipment User Manual Notice.

Radio equipment

Provision for mobile telephone.

Electronic immobilizer

Remote start relay function

Vehicle key

Keyless locking and starting system Keyless Access.

USA: VW Car-Net®.

Adaptive Cruise Control (ACC)

Autonomous Emergency Braking (Front Assist).

“Blind spot” sensor.

Rear Trafﬁc Alert.

These devices comply with:

FCC Part 15.19

These devices comply with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation

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FCC Part 15.21

CAUTION:

Changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

These devices comply with RSS-210 of Industry Canada.

Operation is subject to the following 2 conditions:

(1) This device may not cause interference, and

(2) this device must accept any interference, including interference that may cause undesired operation of the device.

The manufacturer is not responsible for any radio or TV interference caused by unauthorized modiﬁcations to this equipment.

Third Party Copyright Information

http://www.volkswagen.com/softwareinfo

Some products installed in this vehicle contain software components that are covered under Open Source licenses.

A list of the Open Source software components being used, including copyright information, the relevant Open Source license conditions, and those applicable

license texts, are available at the website given above. The source code of speciﬁc Open Source software components can be requested from the vehicle

manufacturer. The manufacturer will provide the source code in accordance with the relevant license conditions, whereby you will only be charged for the provision

costs (for example, the costs for the data carrier and delivery). The required information can be obtained at the website given above.

Old vehicle return and scrap disposal

Old vehicle return

At the end of its life cycle, your vehicle should be recycled or disposed of in an environmentally friendly manner. This is why the last owners of vehicles in many

states are legally obliged to hand their vehicles over to an authorized treatment facility.

Volkswagen has already made provision for this point: Recycling centers where you can hand over your vehicle are available throughout many federal states.

Find out more information about recycling centers from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Scrap disposal

If scrapping the vehicle or its individual parts such as the airbag system and the safety belt pretensioners, the applicable safety regulations must always be followed

Suitably qualiﬁed professionals will be familiar with these provisions. Volkswagen recommends contacting your authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Reporting Safety Defects

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Trafﬁc

Safety Administration (NHTSA) in addition to notifying Volkswagen of America, Inc. 3800 Hamlin Road, Auburn Hills, MI 48326.

If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy

campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Volkswagen of America, Inc.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at:

Tel.: 1-888-327-4236 (TTY: 1-800-424-9153)

go to:

http://www.nhtsa.gov

or write to:

Administrator, NHTSA, 1200 New Jersey Avenue, SE. Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from

http://www.safercar.gov

Declaration of conformity for radio equipment for the USA

With this document, the manufacturer declares that the radio equipment listed in the following is in compliance with the basic requirements and other relevant

regulations and laws at the time of production:

The following radio equipment is not available in every market or every vehicle.

Connection to the exterior antenna

Antenna

Antenna ampliﬁer

Bluetooth®.

Remote control key (vehicle)

HomeLink® Universal Transmitter.

ID. Cockpit.

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Infotainment system

Keyless Access

Instrument cluster, electronic immobilizer

Radar sensors for assistance systems

Tire pressure sensors

Mobile phone interface

Volkswagen Car-Net control module

Wi-Fi hotspot.

Central control module

Approval numbers

FCC ID:

2AOUZ17101001, 2AOUZ17101002, 2AOUZ17101010,

2AOUZ17101022, 2AOUZ17101023, 2AOUZ17101031,

2AOUZ17101032, 2AOUZ17101033, 2AOUZ17101034,

2AOUZ17101041, 2AOUZ17101042, 2AOUZ17101043,

2AOUZ17101051, 2AOUZ17101052, 2AOUZ17101053,

2AOUZ17101054, 2AOUZ17101055, 2AOUZ17101056,

2AOUZ17101057, 2AOUZ17101071, 2AOUZ17101072,

2AOUZ18020531, 2AOUZ18020532, 2AOUZ18020533,

2AOUZ18020534, 2AOUZ18100931

2AVXWWSBRC001

2AAJCBR20, 2AA98, 2AA98A, 2AA98-COLOUR5C, 2AA98-MEDIUM5C, 2AHPN-WLC, 772C-LB1FD,

BEJLCW05-VWE5, BEJMIB2, BEJMIB2PQ, BEJ-MEBICAS3, BEJ-MIBPQMIN, BEJ-MIB3OI, BEJTLVM3IU-N, BEJTUVM01IU, BEJTLVHW3IU-E,

CWTUGZZF1, CWTUGZZF2, IYZVK2, KR5-BCMEVOC, LTQR3TR, T8GA270, T8GA475, T8GA476

NBG011719A, NBG013854, NBG01RS4, NBGBCMEVO, NBGBCMEVO5, NBGBCM2R, NBGFS12PM, NBGFS12P01M, NBGFS125C, NBGFS125C1,

NBGFS125C5, NBGFS173NP, NBGFS173NPM, NBGFS173NR, NBGFS1744M, NBGFS19, NBGFS191, NBGFS93N, NBGMQBBB, NBGMQBBH,

NBGRSB19, NBG011719A, NBG013854, NF3-FR5CPEC, NF3-LRR3SCU, NF3-LRR4, NF3-MRR1PLUS, NF3-MRR1REAR, NF3MRREVO14F, NF3-

LRR3SCU, NT8-VWMIBREGIO, NZLADHL5D, OAYARS4B, OAYARS5B, OYGTSSRE4UD, OYGTSSRE4UF, OYGTSSSG4G5, QIPALAS6A-US, RK7MBC-

NAR, RX2BNFHL, RX2BNFLL, VPYLB1KD, WJLHT-5.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation.

CAUTION TO USERS: Changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user`s authority to operate the

equipment.

Any changes or modiﬁcations to this device not explicitly approved by manufacturer could void your authority to operate this equipment.

This equipment complies with FCC RF Radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or

operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 cm between the

radiator and your body.

This equipment (FCC ID: BEJLCW05-VWE5) has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC

Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause

harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will

be required to correct the interference at his own expense.

WARNING: Changes or modiﬁcations not expressly approved by the manufacturer (or party responsible) for compliance could void the user’s authority to operate

the equipment.

FCC ID:

NT8-FPK8IMMO5D, RK7185-00, QZ9-KA3

CAUTION TO USERS: Changes or modiﬁcations not expressly approved by the party responsible for compliance may void the FCC authorization to operate the

equipment.

This device complies with Part 15 and Part 18 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation.

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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 and to Part 18 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure: This device has been tested for human exposure limits and found compliant at a minimum distance of 5 cm during operation. Thus during

the operation of device a distance of 5 cm must be respected in every direction.

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Customer information for Your Volkswagen Passat SUV Eight Generation (2014-2023)

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