VW Car-Net®
Introduction
VW Car-Net Ready
Your vehicle is equipped with VW Car-Net hardware, including a three-button module in the roof console. In order to use the VW Car-Net services, you need a
subscription to them and to activate them. Many of the services come at an additional cost. Some services may be offered as a trial subscription for a limited period
of time.
VW Car-Net requires a mobile network connection and GPS signal availability.
WARNING
Using apps while driving can distract from traffic. Driver distraction can cause accidents and injuries.
Always drive attentively and responsibly.
Only use apps and functions when the vehicle is stationary.
Once you have registered with VW Car-Net, positional information from the vehicle is transmitted every time one of the Car-Net buttons is tapped. This also
occurs in the event of an automatic emergency call or periodically in conjunction with using the VW Car-Net functions. Volkswagen has the capability to
determine the exact position of the vehicle at any time, should this be required legally, by order or compulsory measure, or be necessary in emergencies,
provided that the VW Car-Net equipment has not been deactivated. For further information, please contact the VW Car-Net Response Center on 1-833-648-
2735. Calls may be monitored or recorded.
Volkswagen collects, processes, shares and transmits information about you and your vehicle in compliance with the VW Car-Net terms and conditions and
Situations that can affect system functions
Please read the introductory information and heed the Warnings and Notice ⇒
Introduction.
Even if requirements for the usage of these services have been met, the performance of VW Car-Net® may be impaired or blocked by various factors that are
outside of the control of Volkswagen. In particular, this includes:
Maintenance, repairs, deactivations, software updates, and technical improvements to the telecommunications systems, satellites, servers, and databases.
Switching the mobile network standard to transmit mobile data through the telecommunications provider, for example, from UMTS to EDGE or GPRS.
If an existing mobile network standard is switched off by the telecommunications provider.
Malfunction, impairment, or interruption of the mobile network and GPS reception, for example due to high speeds, solar storms, weather conditions, regional
circumstances, malfunctioning equipment, and high mobile network usage in the applicable radio cells.
If you are in a location with no or very poor cell phone or GPS reception. These locations may include tunnels, areas between tall buildings, garages, parking
ramps, underpasses, mountains, and valleys.
Limited availability of information or incomplete or incorrect information from third-party providers, such as on map displays.
In countries, federal states and regions where VW Car-Net® is not offered.
VW Car-Net® Portfolio
Please read the introductory information and heed the Warnings and Notice ⇒
Introduction.
VW Car-Net is part of Connected Vehicle Services and makes driving a Volkswagen more convenient. The In-Vehicle Services can be used via the control for voice
services in the roof console.
Emergency Call Service
If you or your passengers require medical assistance or help from the police, press the emergency call button. You will be connected to a contact partner at the
Volkswagen emergency call center, who will assess your situation and, if required, will send the police or medical help to the GPS location of your vehicle.
Only press the emergency call button if you require medical assistance or help from the police via VW Car-Net.
Volkswagen is not responsible for the reaction time of police or medical emergency services, or the assistance they provide on site.
Roadside assistance call
In the event of a breakdown, press the roadside assistance call button. You will be connected to a contact partner at VW Roadside Assistance, who will send help to
your GPS location.
Do not use the roadside assistance call button or the information call button to request police or medical help.
Information call
Press the information call button. You will be connected to a contact parter at the VW Car-Net call center, who can help you in the following cases, amongst others:
Logging in and registering services.
158
English 
