Driving for Your Volkswagen Passat SUV Nineth Generation (2023-2025)

The auxiliary heater can be operated when the ignition is switched on and off.  
Opening the Stationary air conditioning menu  
Open the Stationary air conditioning menu in the Infotainment system  
1. Open the app overview in the Infotainment system.  
2. Tap  
.
Switching on the auxiliary heater  
Immediate heat function in the Stationary air conditioning menu in the Infotainment system.  
Button on the remote control .  
You can also switch on the auxiliary heater automatically for a planned departure time (→ Auxiliary heater and auxiliary ventilation).  
When the auxiliary heater is switched on, the yellow LED for the auxiliary heater lights up in the instrument cluster.  
The auxiliary heater will not switch on if the charge level of the 12-volt vehicle battery is low or the fuel tank is empty.  
Switching off the auxiliary heater manually  
Immediate heat function in the Stationary air conditioning menu in the Infotainment system.  
Button on the remote control .  
Auxiliary heater switches off automatically  
The auxiliary heater switches itself off automatically if one of the following conditions is met:  
— The programmed departure time has been reached or the set operating time has elapsed (→ Auxiliary heater and auxiliary  
ventilation).  
— The yellow fuel gauge indicator lamp lights up .  
— The charge level of the 12-volt vehicle battery is too low.  
In order to burn the remaining fuel in the auxiliary heater, the auxiliary heater will continue running for a short time after being  
switched off manually or automatically.  
When the vehicle is at a standstill, the auxiliary heater can be activated up to three times in succession for the maximum  
operating duration.  
Operating noises can be heard if the auxiliary heater is switched on.  
The 12-volt vehicle battery will discharge if the auxiliary heater or auxiliary ventilation is run several times over an extended  
period. Drive the vehicle for an appropriate distance in order to recharge the 12-volt vehicle battery.  
If you park on a downhill slope with very little fuel in the tank, just above reserve level, the fuel gauge may be inaccurate and  
lead to functional restrictions of the auxiliary heater.  
The auxiliary heater can be programmed for your planned departure time in the Infotainment system. You can program the desired  
temperature of the vehicle interior for a planned departure time.  
Setting the running time of the auxiliary heater  
1. Open the Stationary air conditioning menu.  
2. Tap  
.
3. Set the desired running time.  
The set running time applies when the auxiliary heater is switched on with the immediate heat function or using the remote control.  
The maximum running time of the auxiliary heater is 60 minutes.  
Setting desired temperature  
The auxiliary heater warms up the interior depending on the desired temperature. The vehicle interior warms up evenly.  
1. Open the Stationary air conditioning menu.  
2. Tap  
.
3. Set the desired temperature by means of and  
.
If you switch on the auxiliary heater and auxiliary ventilation when the ignition is switched on, the vehicle interior is air-  
conditioned to the temperature you have set in the air conditioning block in the Infotainment system.  
Programming departure time  
1. Before programming, check that the date and time set in the vehicle are correct (→ Clock).  
2. Open the Stationary air conditioning menu.  
3. Tap  
4. Set the planned departure time.  
5. Tap  
to open the timer menu.  
.
6. To switch on the timer, activate the checkbox.  
On the basis of the programmed departure time, the vehicle automatically calculates the start time for heating or ventilation to  
the currently set temperature. This also depends on the outside temperature.  
The earliest programmed departure time is shown in the exit menu in the Infotainment system and can be switched on or off  
there (→ Exit menu).  
Checking programming  
If a departure time has been activated, the yellow LED in the instrument cluster will light up for approximately 10 seconds after  
the ignition is switched off.  
DANGER  
The emissions from the auxiliary heater contain carbon monoxide, which is an odourless and colourless poisonous gas. Carbon  
monoxide can cause people to lose consciousness. It can also cause death.  
● Never program the auxiliary heater to switch on and run when the vehicle is in an unventilated or enclosed space.  
With the remote control, the fuel-operated auxiliary heater can be switched on and off from outside the vehicle.  
Remote control for the auxiliary heater.  
Switching on the auxiliary heater and auxiliary ventilation with the remote control  
1. Press the  
button for around 1 second → Fig. 1, →  
.
Switching off the auxiliary heater and auxiliary ventilation with the remote control  
1. Press the  
button for around 1 second → Fig. 1.  
LED in the remote control  
The LED indicates various operating states after you press a button → Fig. 1 2 .  
Lights up green: auxiliary heater and auxiliary ventilation switched on.  
Flashes green at regular intervals: switch-on signal not received. Reduce your distance from the vehicle.  
Flashes green at irregular intervals: auxiliary heater and auxiliary ventilation blocked.  
Operation of the auxiliary heater and auxiliary ventilation will be blocked if one of the following conditions applies:  
—The fuel tank is almost empty.  
— The voltage of the 12-volt vehicle battery is too low.  
—There is a system fault.  
1. Refuel the vehicle.  
2. Drive the vehicle for a sufficiently long distance in order to charge the 12-volt vehicle battery.  
3. If the fault persists, go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
Lights up red: auxiliary heater switched off.  
Flashes red at regular intervals: switch-off signal not received. Reduce your distance from the vehicle.  
Flashes or lights up orange: the button cell in the remote control is weak. Replace the button cell.  
Range  
The remote control has a range of several hundred metres when the button cell is charged and under ideal conditions.  
—Keep a distance of at least 2 m (7 ft) between the remote control and the vehicle.  
—Avoid obstacles between the remote control and vehicle.  
—Hold the remote control with the chrome trim → Fig. 1 1 pointing vertically upwards.  
—Do not cover the aerial.  
Poor weather conditions, nearby buildings or a weak button cell will significantly reduce the range.  
DANGER  
The emissions from the auxiliary heater contain carbon monoxide, which is an odourless and colourless poisonous gas. Carbon  
monoxide can cause people to lose consciousness. It can also cause death.  
● Never switch on the auxiliary heater or leave the auxiliary heater running if the vehicle is located in enclosed or unventilated  
spaces.  
● Never program the auxiliary heater so that it is switched on and runs in unventilated or enclosed spaces.  
WARNING  
Parts of the auxiliary heater’s exhaust system become very hot. This can cause fires.  
● Park the vehicle so that no part of the exhaust system can come into contact with any inflammable material underneath the  
vehicle, e.g. dry grass.  
● Before refuelling, switch off the auxiliary heater.  
NOTICE  
The remote control contains electronic components which can be damaged by moisture, strong vibrations and direct sunlight.  
● Protect the remote control from moisture, strong vibrations and direct sunlight.  
The button cell in the remote control has to be replaced if the LED lights up or flashes orange or does not light up.  
Remote control: battery compartment cover for battery  
compartment.  
Replacing the button cell in the remote control.  
Replacing the button cell  
1. Insert a suitable tool, e.g. a screwdriver, into the recess on the remote control housing in the direction of the arrow → Fig. 1.  
2. Using the tool, lever off the battery compartment cover in an upward direction until the housing catches are released.  
3. Carefully push the battery compartment cover in the direction of the arrow → Fig. 1 and remove the battery compartment cover.  
4. To remove the button cell, carefully insert a tool, such as a screwdriver, in the recess at the button cell → Fig. 2.  
5. Carefully lever up the button cell with the screwdriver until the button cell is released from the battery compartment; remove the  
button cell.  
6. Insert a new button cell of the same type so that it engages in the battery compartment. Pay attention to the information on the  
correct polarity and type of the button cell. (This information is located on the inner side of the battery compartment cover).  
7. Push the battery compartment cover carefully onto the remote control housing in the opposite direction to the arrow and press  
slightly until the cover clicks in.  
DANGER  
If button cell batteries are swallowed or get into the wind pipe, this can lead to serious or even fatal injuries due to suffocation or  
internal burns within a very short space of time.  
● Call for medical help immediately if you suspect that someone has swallowed a button cell battery.  
● If the battery compartment cover cannot be closed, do not use the remote control.  
● Always keep the remote control and key fob with button cells out of the reach of children.  
NOTICE  
Unsuitable button cells can damage the remote control.  
● Replace a discharged button cell only with a new button cell of the same voltage rating, size and specification.  
● Pay attention to the correct polarity when inserting the button cell.  
Dispose of discharged button cells in an environmentally-friendly way.  
The button cell in the remote control may contain perchlorate. Observe the legal requirements for disposal.  
Cooling mode  
or the heater cannot be switched on or operation is restricted  
Cooling mode  
works only when the engine is running and at ambient temperatures above +3°C (+38°F).  
The heating and defrost function are more effective when the engine is warm.  
The cooling mode  
, heating and defrost function may be restricted when the engine is very hot or at extreme outside temperatures.  
—Switch on the blower.  
—Check the fuse of the air conditioning system .  
—Replace enhanced air filter with activated carbon .  
—If the fault persists, go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
NOTICE  
If the air conditioning system is not working and is nevertheless still operated, this can cause secondary damage.  
● If the air conditioning system does not cool or heat the air, switch it off immediately.  
● Have the air conditioning system checked by a suitably qualified workshop. Volkswagen recommends using an authorised  
Volkswagen repairer.  
Condensation on the windows  
Condensation may form on the windows if they are colder than the ambient temperature and the air is humid. Cold air can absorb less  
moisture than warm air, which is why condensation frequently forms on windows in cold weather.  
1. In order to improve the heating and cooling output, keep the air intake in front of the windscreen free of ice, snow and leaves  
(→ Vehicle care).  
2. Keep the air slots in the rear area of the luggage compartment clear so that air can flow through the vehicle from the front to the  
rear.  
3. Switch on the defrost function (→ Defrost function).  
The wrong unit of temperature has been set  
You can change the unit of measurement for all temperature displays in the vehicle using the Infotainment system.  
1. Open the app overview in the Infotainment system.  
2. Open the Settings menu.  
3. Select the Units menu option.  
Water or water vapour under the vehicle  
If the humidity and temperature outside the vehicle are high, condensation can drip off the evaporator in the cooling system and form  
a pool underneath the vehicle. This is normal and does not indicate a leak.  
If the outside humidity is high and the ambient temperature is low, condensation may evaporate when the auxiliary heater is running.  
If this is the case, steam may appear underneath the vehicle. This is not a sign that the vehicle is damaged.  
The auxiliary heater cannot be switched on  
When the vehicle is at a standstill, the auxiliary heater can be switched on up to three times in succession for the maximum operating  
duration.  
If you park on a downhill slope with very little fuel in the tank, just above reserve level, the fuel gauge may be inaccurate and lead to  
functional restrictions of the auxiliary heater.  
The 12-volt vehicle battery will discharge if the auxiliary heater and auxiliary ventilation are run several times over an extended period.  
1. Drive the vehicle for an appropriate distance in order to recharge the 12-volt vehicle battery.  
Noises when auxiliary heater and auxiliary ventilation are switched on  
Operating noises when the auxiliary heater and auxiliary ventilation are switched on are normal and not a sign of a malfunction.  
Air conditioning block for the rear seats cannot be operated  
If is switched on, the rear air conditioning block cannot be operated (→ Temperature adjustment of the air conditioning system).  
Touch panels react differently than expected  
Moisture, dirt and grease can impede the functioning of the touch panels.  
1. Always keep touch panels clean and dry.  
The steering should be locked every time you leave the vehicle to make it more difficult for the vehicle to be stolen.  
Steering  
The power steering provided by the electromechanical steering system automatically adjusts to the vehicle speed, steering torque and  
steering angle of the wheels. The electromechanical steering only functions when the engine is running. The steering still functions  
when the start/stop system intervenes and switches off the engine.  
You will need considerably more strength than normal to steer the vehicle if the power steering is reduced or has failed completely.  
Vehicles with eco-coasting function: the power steering also works when the engine is switched off while driving →  
.
In vehicles with driving profile selection, the selected driving profile can affect the behaviour of the power steering.  
Electronic steering lock  
1. Stop the vehicle.  
2. Depending on equipment: engage the parking lock .  
3. Switch off the ignition and then open the driver door.  
The steering column is locked.  
If you do not want the steering column to be locked, first open the driver door and then switch off the ignition. The steering column  
will remain unlocked as long as the vehicle is not locked.  
Counter steering assistance  
Counter steering assistance provides the driver with steering assistance in some critical driving situations. In combination with the ESC,  
additional steering power helps the driver when counter steering →  
.
Progressive steering  
Depending on the vehicle equipment, progressive steering can adjust the required steering movement to the driving situation.  
Progressive steering only functions when the engine is running.  
In urban traffic, less steering input is required when parking, manoeuvring or turning sharply.  
When driving on country roads or on the motorway, the progressive steering provides a more sporty, direct steering response and a  
dynamic feel when cornering, for example.  
WARNING  
Depending on the vehicle equipment level, the power steering functions only when the engine is running. If the power steering is not  
working, the steerability of the vehicle will be significantly reduced due to a stiff steering wheel. This can lead to a loss of vehicle  
control, accidents, serious injuries and death.  
● Never allow the vehicle to roll if the engine is switched off.  
WARNING  
If the electronic steering lock engages, you will no longer be able to steer the vehicle. This can lead to a loss of vehicle control,  
accidents, serious injuries and death.  
● Never switch off the ignition while the vehicle is in motion.  
WARNING  
The counter steering assistance is not a substitute for the full attention of the driver and operates only within the limits of the  
system. Uncontrolled vehicle movements can occur in critical driving situations in spite of the counter steering assistance. If you do  
not pay due attention, there is a risk of accidents and serious or even fatal injuries.  
● Always pay due attention and do not rely exclusively on the system. The driver is always responsible for all driving tasks.  
● Please note that the vehicle is not steered by the counter steering assistance.  
● Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic conditions.  
Steering fault  
The warning lamp lights up or flashes red.  
There is a fault in the electromechanical steering or electronic steering lock.  
If the warning lamp lights up red, the steering may be stiff because the power steering has failed or safe operation of the  
electromechanical steering cannot be guaranteed.  
1. Seek expert assistance.  
Steering fault  
The indicator lamp lights up or flashes yellow.  
The steering is harder or more sensitive than usual.  
1. Move the steering wheel to and fro to each steering lock.  
2. Re-start the engine and drive a short distance slowly.  
3. Observe the messages on the instrument cluster display.  
4. If the warning lamp stays lit, the system should be checked by a suitably qualified workshop. Volkswagen recommends using an  
authorised Volkswagen repairer.  
In the footwell: pedals.  
1
Accelerator.  
Brake pedal  
2
WARNING  
Objects in the driver footwell can hinder pedal operation. This can lead to loss of control of the vehicle and increase the risk of serious  
or fatal injuries.  
● Make sure that all pedals can always be operated without any hindrance.  
● Use only floor mats that are suitable for your vehicle.  
● The floor mats must always be properly secured in the footwell.  
● No additional floor mats or other floor coverings should be placed over the fitted floor mat.  
● Make sure that no objects can enter the driver footwell while the vehicle is in motion.  
● If there are any objects in the footwell, remove them when the vehicle is parked.  
● Always wear shoes that provide good grip for your feet when using the pedals.  
WARNING  
In order to bring the vehicle to a standstill, a longer brake pedal travel is required in the event of failure of a brake circuit. A longer  
braking distance can result in accidents and serious or fatal injuries.  
● Continue pressing the brake pedal and press the pedal with more force than usual if the braking power is reduced.  
Running in brake pads  
New brake pads cannot generate the full braking effect during around the first 200 to 300 km (around 100 bis 200 miles) and must  
first be run in → . However, you can compensate for the slightly reduced braking force by applying more pressure to the brake pedal.  
During the run-in period, the braking distance is longer when the brakes are depressed fully or during emergency braking than with  
brake pads that have been fully run in. In the run-in period, the brakes should not be depressed fully and situations should be avoided  
that create a heavy load on the brakes, e.g. when driving up close to the vehicle ahead.  
Brake pad wear  
The wear of the brake pads depends to a great extent on the conditions under which the vehicle is operated and the way in which the  
vehicle is driven. If the vehicle is used for regular urban trips or short journeys and is driven with a sporty driving style, the brake pads  
must be regularly checked by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
External influences on the brakes  
When driving with wet brakes, for example after driving through water, after heavy rainfall or after washing the vehicle, the braking  
effect may be delayed as the brake discs will be wet, or possibly iced up (in winter). The brakes must be “dried” as quickly as possible  
by careful braking at higher speed. Please ensure that no other vehicles and no road users are put at risk as a result of this action →  
.
Any salt layer accumulating on the discs and pads will delay the braking effect and increase the braking distance. If the brakes on the  
vehicle have not been applied for a long time on roads that have been gritted with salt, the layer of salt must be reduced through  
careful braking → . Please ensure that no other vehicles and no road users are put at risk as a result of this action →  
.
Corrosion on the brake discs and dirt in the brake pads are facilitated through long periods of inactivity, low mileage and low load  
levels. If the brake pads have been hardly used or if they are corroded, Volkswagen recommends that the brake discs and brake pads be  
cleaned by braking strongly several times from high speed. Please ensure that no other vehicles and no road users are put at risk as a  
result of this action →  
.
WARNING  
Driving with worn brake pads or a faulty brake system can lead to loss of control of the vehicle, accidents and serious or fatal injuries.  
● If you have reason to believe that the brake pads are worn or the brake system is faulty, go to a suitably qualified workshop  
immediately and have the brake system checked and have any worn brake pads replaced. Volkswagen recommends using an  
authorised Volkswagen repairer.  
WARNING  
New brake pads cannot generate the full braking effect during around the first 300 km (around 200 miles) and must first be run in. An  
insufficient braking effect can increase the risk of accidents. This can cause severe or fatal injuries.  
● Increase the pressure on the brake pedal if you notice that the braking effect is reduced.  
● Drive with particular care with new brake pads to reduce the risk of accidents, serious injuries and loss of control of the vehicle.  
● Never drive too close to other vehicles when running in new brake pads, and never create a driving situation that will place a heavy  
load on the brakes.  
WARNING  
Constant braking will cause the brakes to overheat. This can significantly reduce the braking performance, increase the braking  
distance and, in certain circumstances, cause the brake system to fail completely. This can cause you to lose control of the vehicle  
and can lead to accidents and serious or fatal injuries.  
● Never “ride” the brake pedal or depress the brake pedal too often and for too long.  
WARNING  
When driving downhill, the brakes are placed under particular strain and become hot very quickly. Overheated brakes reduce the  
braking effect and considerably increase the braking distance. This can cause you to lose control of the vehicle and can lead to  
accidents and serious or fatal injuries.  
● Before starting your journey, make sure that the air supply to the brakes is not covered, e.g. by non-standard or damaged front  
spoilers.  
WARNING  
Wet brakes or brakes coated with ice or road salt react more slowly and require longer braking distances. This can cause you to lose  
control of the vehicle and can lead to accidents and serious or fatal injuries.  
● Carefully test the brakes.  
● If the visibility, weather, road and traffic conditions permit, apply the brakes gently a few times to dry the brakes and remove ice  
and salt.  
WARNING  
If the vehicle is driven at a high speed, the driver may have to exert more force to achieve sufficient braking efficiency. Inadequate  
braking efficiency can increase the risk of accidents and lead to serious or fatal injuries.  
● Never exceed the maximum permitted speed.  
● Always observe the current traffic regulations and speed limits and think ahead when driving.  
Regularly perform a visual check of the thickness of the brake pads through the openings in the wheel rims or from the  
underside of the vehicle. If necessary, remove the wheels to carry out a comprehensive check. Volkswagen recommends using  
an authorised Volkswagen repairer.  
Brake system fault  
The warning lamp lights up red. A text message may also be shown on the instrument cluster display.  
1. Seek expert assistance immediately.  
Brake pad wear indicator  
The indicator lamp lights up yellow. The brake pads are worn.  
1. In this case, go to a suitably qualified workshop immediately and have the system checked. Volkswagen recommends using an  
authorised Volkswagen repairer.  
2. All brake pads should be checked and renewed as necessary.  
and  
Brakes too hot  
The indicator lamp lights up yellow.  
An acoustic signal may also be given. A text notification may also be shown on the instrument cluster display.  
1. Stop at the next opportunity.  
2. Engage the parking lock .  
3. Keep the vehicle stopped with the electronic parking brake switched on and ignition switched on until a further text message  
appears.  
4. Then go to a suitably qualified workshop and have the system checked. Volkswagen recommends using an authorised  
Volkswagen repairer.  
Unusual noises when braking  
If you hear scratching or squeaking noises each time you brake, this is an indication that your brake pads on the front and rear axle are  
worn.  
1. In this case, go to a suitably qualified workshop immediately and have the system checked. Volkswagen recommends using an  
authorised Volkswagen repairer.  
2. All brake pads should be checked and renewed as necessary.  
If the braking performance of the vehicle changes  
If the brake pads are worn or if you establish that the vehicle is no longer braking in the usual way, for example, in the event of a  
sudden lengthening of the stopping distance:  
1. In this case, go to a suitably qualified workshop immediately and have the system checked. Volkswagen recommends using an  
authorised Volkswagen repairer.  
2. All brake pads should be checked and renewed as necessary.  
The immobiliser helps to prevent the engine from being started and driven with an unauthorised vehicle key.  
Vehicles with starter button  
The vehicle key contains a chip that automatically deactivates the immobiliser when a valid vehicle key is located in the vehicle interior.  
The electronic immobiliser is automatically activated as soon as the ignition is switched off (→ Starter button).  
The engine can be started only when a Volkswagen Genuine vehicle key with the correct code is used. Coded vehicle keys are  
available from an authorised Volkswagen repairer.  
The starter button replaces the ignition lock (Press & Drive).  
Vehicles with an automatic gearbox: The engine is started by pressing the starter button with the brake pedal depressed.  
The vehicle can be activated only if there is a valid vehicle key in the vehicle.  
Depending on equipment, the starter button flashes to indicate readiness for operation.  
When leaving the vehicle, the electronic steering lock will be activated when the ignition is switched off and the driver door is opened  
(→ Steering).  
Switching the ignition on or off  
In the lower section of the centre console: starter knob.  
Vehicles with an automatic gearbox:  
1. Press the starter button once without pressing the brake pedal → Starter button.  
Switching off the ignition automatically  
If the combustion engine was switched off by the start/stop system and the driver is detected as being absent by the vehicle, it is  
possible to continue driving the vehicle within 30 seconds without restarting the engine manually. To do this, the driver’s door must be  
closed and the seat belt fastened.  
After the 30 seconds have elapsed, the ignition will otherwise switch off to prevent unintentional discharging of the 12-volt vehicle  
battery. Observe any messages that appear on the instrument cluster display.  
In order to protect the 12-volt vehicle battery, the ignition is switched off automatically when leaving the vehicle (under  
certain conditions) in order to ensure that the vehicle can be restarted.  
Automatically switching on the side lights  
If the headlights are switched on at the time the ignition is automatically deactivated, the side lights are switched on either until the  
vehicle is locked or for no more than about 30 minutes.  
Engine restart function  
If no valid vehicle key is detected in the vehicle interior when the engine has been switched off unintentionally, it is possible to restart  
the engine within approximately 5 seconds.  
After this time, the engine cannot be restarted without a valid vehicle key in the vehicle interior.  
WARNING  
The engine will start immediately if the brake pedal is pressed when the ignition is switched on. This can lead to unintentional vehicle  
movements and cause serious injuries.  
● If you do not want to start the engine, avoid pressing the brake pedal when switching on the ignition.  
WARNING  
If the vehicle key is left unattended in the vehicle, children or unauthorised persons could lock the doors and the boot lid, start the  
engine or switch on the ignition and thus operate electrical equipment, e.g. electric windows. This can result in accidents and serious  
or even fatal injuries.  
● Take all vehicle keys with you every time you leave the vehicle.  
WARNING  
If children, people requiring assistance or animals are left unattended in the vehicle, they could accidentally set the vehicle in motion  
or be exposed to very high or low temperatures. There is a risk of accidents and serious or fatal injuries.  
● Never leave children, people requiring assistance or animals unattended in the vehicle.  
WARNING  
If the vehicle is left when it is ready to drive, the vehicle could move suddenly or something unexpected could happen that might  
cause damage, fire and serious injuries.  
● Never leave the vehicle unattended with the engine running, particularly if a position is selected.  
● Never leave the vehicle when its drive system is active.  
● Always switch off the ignition before you leave the vehicle.  
● When parking or exiting the vehicle, always ensure that the parking lock is engaged and that the electronic parking brake is  
switched on.  
● When leaving the vehicle always ensure that all doors, windows, the boot lid and bonnet are completely closed and locked.  
NOTICE  
If the vehicle has been driven at high load for a long period, the engine can overheat when it is switched off.  
● Allow the engine to run in neutral for approximately 2 minutes before switching it off.  
Before leaving the vehicle, always switch off the ignition manually and observe any information shown in the instrument  
cluster display.  
Leaving the vehicle stationary for long periods with the ignition switched on can discharge the 12-volt vehicle battery so that  
the engine can no longer be started.  
Starting the engine  
1. Switch on the ignition.  
2. Switch on the electronic parking brake.  
3. Vehicles with an automatic gearbox: Depress and hold the brake pedal until the engine has started. Engage position or the  
parking lock .  
4. briefly press the starter button (→ Starter button). Do not press the accelerator when doing this. There must be a valid vehicle  
key in the vehicle before the engine can be started.  
5. Vehicles with a diesel engine: The engine start is delayed until preheating has been completed.  
6. If the engine does not start immediately, stop the starting procedure and try again after around 1 minute.  
7. the starter button is deactivated if the vehicle was locked using the vehicle key. If you are in the vehicle and need to start the  
engine, unlock the vehicle first or perform an emergency start.  
WARNING  
Toxic gases can enter the vehicle interior if the engine is started in unventilated or closed spaces. This can cause serious injuries and  
lead to death by suffocation.  
● Never start the engine in unventilated or closed spaces or allow it to run in unventilated or closed spaces, e.g. in garages.  
WARNING  
Hot components and exhaust gases can ignite combustible or explosive materials located nearby. This can lead to fires and cause  
serious or fatal injuries.  
● Never start the engine or allow the engine to run if oil, fuel or other highly flammable service fluids are close to the vehicle or are  
leaking from the vehicle.  
● Never use start boosters.  
WARNING  
If the vehicle is left unattended with the vehicle’s drive system is active, it may lead to accidents and serious injuries.  
● Never leave the vehicle unattended with the engine running, particularly if a gear or position has been selected.  
NOTICE  
Incorrect vehicle handling can increase component wear (e.g. on the engine or starter) or lead to damage.  
● Avoid restarting the engine while the vehicle is in motion or directly after switching off the engine.  
● When the engine is cold, avoid high engine speeds, strong acceleration and high engine loads.  
● Please note that the density of air decreases with increasing altitude and this may make it more difficult to start the engine.  
NOTICE  
Unburnt fuel can damage the catalytic converter.  
● Do not tow or push the vehicle to start it.  
Do not warm up the engine by running it while the vehicle is stationary. Instead, pull off as soon as there is good visibility  
through the windows. This helps the engine reach operating temperature faster and reduces emissions.  
Electrical consumers with a high power consumption are switched off temporarily when the engine is started.  
If there is no vehicle key in the vehicle or if it is not detected, a message will be shown on the instrument cluster display. This  
may occur if the vehicle key is disrupted by another radio signal or is covered by another item such as an aluminium suitcase.  
The engine cannot, for example, be started with the starter button if the button cell in the vehicle key is weak or flat. In this  
case, use the emergency start function.  
When starting from cold, the engine may run with increased operating noise for a short time. This is quite normal, and no  
cause for concern.  
When the fuel-powered supplementary heater is switched on, there may be slight smoke formation under the vehicle at  
outside temperatures below around +5°C (around +41°F) on vehicles with a diesel engine.  
Fault in engine management system  
The warning lamp lights up red.  
The drive power of the vehicle may be limited or there may be no power at all. It may not be possible to continue driving or this may be  
possible only with restrictions.  
1. Park the vehicle safely.  
2. Observe the text message on the instrument cluster display.  
3. Seek expert assistance and have the engine management system checked.  
Fault in engine management system  
The indicator lamp lights up yellow.  
The drive power of the vehicle may be limited.  
1. The instrument cluster display shows a text message Error: drive system. Please visit workshop.  
2. Have the engine checked immediately by a suitably qualified workshop. Volkswagen recommends using an authorised  
Volkswagen repairer.  
Fault in engine management system  
The indicator lamp lights up yellow.  
The power has been limited to prevent components of the engine management system from overheating.  
—The instrument cluster display shows a text message Error: drive system. Performance is restricted. is displayed on the instrument  
cluster.  
—It is possible to continue driving with reduced power.  
The power limitation will be cancelled again in the following cases:  
—The components of the engine management system are no longer in a critical temperature range.  
Engine speed limited  
The indicator lamp lights up yellow.  
In order to prevent the engine from overheating, the engine speed has been limited. The engine speed is also shown in the instrument  
cluster display.  
The engine speed limitation will be cancelled again in the following cases:  
—Engine is no longer in a critical temperature range.  
—Foot is taken off the accelerator.  
together with  
Engine speed limitation due to fault in the engine management system  
The indicator lamps light up yellow.  
Engine speed limitation is activated due to a fault in the engine management system.  
The power of the drive system may be limited.  
1. Make sure that the displayed engine speed is not exceeded.  
2. Have the engine checked immediately by a suitably qualified workshop. Volkswagen recommends using an authorised  
Volkswagen repairer.  
Glow plug system  
Vehicles with a diesel engine:  
The indicator lamp lights up yellow.  
When the diesel engine is being pre-heated, the indicator lamp lights up in the instrument cluster display for a few seconds.  
No valid vehicle key recognised  
In the centre console: emergency start function.  
A notification will appear in the instrument cluster display.  
If the button cell in the vehicle key is weak or discharged, it is possible that the vehicle key will not be recognised.  
In this case it is necessary to perform an emergency start:  
1. Depress and hold the brake pedal.  
2. Place the vehicle key on the mat with the key symbol → Fig. 1 (arrow) and press the starter button.  
The ignition is switched on automatically, and in some cases the engine is started.  
Engine cannot be started  
A display will be shown in the instrument cluster display if an unauthorised vehicle key is used or there is a system fault.  
1. Use an authorised vehicle key.  
2. If the fault persists, seek expert assistance.  
1. Bring the vehicle to a standstill →  
.
2. Park the vehicle.  
3. briefly press the starter button. If the engine cannot be switched off, carry out the emergency switch-off procedure.  
4. Follow the instructions in the instrument cluster.  
Warning before leaving the vehicle  
In order to indicate that the vehicle is capable of rolling when leaving the vehicle, an acoustic warning signal sounds when the driver  
door is opened and warning messages appear on the display of the instrument cluster.  
Water vapour in cold and rainy conditions  
If the vehicle is parked after driving in cold and rainy conditions, water vapour may emerge from the radiator grille for a short time. The  
formation of water vapour on hot engine components is normal and does not constitute a technical defect.  
WARNING  
An unattended vehicle that is ready to drive can move unintentionally. This can lead to accidents and serious injuries.  
● Never leave the vehicle unattended when the vehicle’s drive system is active.  
● Always switch the ignition off and always engage the parking lock before leaving the vehicle.  
● Always switch on the electronic parking brake when you park or leave the vehicle.  
● When leaving the vehicle always ensure that all doors, windows, the boot lid and bonnet are completely closed and locked.  
WARNING  
When the engine is switched off, certain vehicle systems do not function or function only to a restricted extent, e.g. brake servo or  
power steering. As a result, more force has to be used for steering and more pressure has to be applied to the brake pedal to stop the  
vehicle. If the vehicle is in motion, this can cause loss of control over the vehicle, accidents and serious or fatal injuries.  
● Never switch off the engine while the vehicle is in motion.  
WARNING  
The airbags and belt tensioners do not function when the engine is switched off. This can result in accidents and serious or fatal  
injuries.  
● Never switch off the engine while the vehicle is in motion.  
WARNING  
When the ignition is switched off, the steering lock may activate and you will no longer be able to steer the vehicle. If the vehicle is in  
motion, this can cause loss of control over the vehicle, accidents and serious or fatal injuries.  
● Never switch off the ignition while the vehicle is in motion.  
WARNING  
The components of the exhaust system become very hot and can ignite highly flammable materials, e.g. undergrowth, leaves, dry  
grass or spilt fuel. This can lead to a fire and cause serious or fatal injuries.  
● Always park the vehicle so that no part of the exhaust system can come into contact with highly flammable materials underneath  
the vehicle.  
● Never apply additional underseal or anti-corrosion coatings to the exhaust pipes, catalytic converters, heat shields or particulate  
filter.  
WARNING  
If vehicle keys are left unattended in the vehicle, children or unauthorised persons could lock the doors and the boot lid, start the  
engine and thus operate electrical equipment, such as the electric windows. This can result in accidents and serious or even fatal  
injuries.  
● Always take all vehicle keys with you when you leave the vehicle.  
WARNING  
If children, people requiring assistance or animals are left unattended in the vehicle, they could accidentally set the vehicle in motion  
or be exposed to very high or low temperatures. There is a risk of accidents and serious or fatal injuries.  
● Never leave children, people requiring assistance or animals unattended in the vehicle.  
NOTICE  
If the vehicle has been driven at high load for a long period, the engine can overheat when it is switched off.  
● Allow the engine to run in neutral for approximately 2 minutes before switching it off.  
After the engine has been switched off, the radiator fan in the bonnet space may run on for a few minutes, even if the ignition  
is switched off. The radiator fan will switch itself off automatically.  
Engine cannot be switched off  
The engine cannot be switched off by briefly pressing the starter button.  
In this case it is necessary to perform an emergency switch-off procedure:  
1. Press the starter button twice within a few seconds or press and hold once.  
The engine switches off automatically (→ Starter button).  
Functional description  
The start/stop system automatically switches off the engine shortly before stopping or when the vehicle comes to a standstill and  
when the vehicle is stationary.  
The engine restarts automatically whenever necessary for the vehicle and the detected situation.  
Indicator lamps  
If the indicator lamp lights up, the start/stop system is available and automatic engine stop is active.  
If the  
indicator lamp lights up, the start/stop system is not available.  
Conditions for an automatic restart of the engine  
—When the foot is taken off the brake pedal or the accelerator is pressed.  
—If the temperature in the vehicle interior greatly increases or decreases.  
—If the vehicle starts rolling.  
—If the electric voltage of the 12-volt vehicle battery drops.  
—Vehicles with mild hybrid system: If the electric voltage of the 48-volt vehicle battery drops.  
Conditions that may prevent the engine from switching off automatically  
—The driver has not fastened their seat belt.  
—The driver door is open.  
—The bonnet is open.  
—A minimum engine temperature has not been reached.  
—The temperature of the vehicle interior is not within the preset temperature range, or the humidity level is too high.  
—The defrost function of the air conditioning system is switched on.  
—The charge level of the 12-volt vehicle battery is insufficient.  
—Vehicles with mild hybrid system: the charge level of the 48-volt vehicle battery is insufficient.  
—The temperature of the 12-volt vehicle battery is too low or too high.  
—The vehicle is on a steep incline.  
—The steering wheel is turned too sharply.  
—The windscreen heating is switched on.  
—Reverse gear is selected.  
—Park Assist is active.  
—The Offroad driving profile is activated.  
The engine can also switch off later if the conditions for automatic engine switch-off are fulfilled only after the vehicle has come to a  
stop, e.g. if the defrost function is switched off when stationary.  
Activating and deactivating the start/stop system manually  
The start/stop system can be manually deactivated and activated via the Infotainment system.  
The function is automatically activated every time the ignition is switched on.  
The eco-coasting function is not deactivated by deactivation of the start/stop function.  
Deactivating the start/stop system manually:  
1. Tap the Vehicle function button in the menu selection.  
2. Tap the Status function button.  
3. Tap the Start/stop function button to deactivate the start/stop system. When the start/stop system is deactivated, the  
Start/stop function button has a coloured background.  
Always deactivate the start/stop system manually when driving through water.  
Activating the start/stop system manually:  
1. Tap the Vehicle function button in the menu selection.  
2. Tap the Status function button.  
3. Tap the Start/stop function button to activate the start/stop system.  
If the start/stop system has switched the engine off, the engine will start again as soon as the system is deactivated with the  
function button.  
Vehicles with mild hybrid system: if the start/stop system has switched off the engine and the system was deactivated via the  
function button, the engine will start only when the vehicle is stationary.  
In some cases, it may be necessary to restart the engine manually, e.g. if the bonnet is opened. Observe the message on the  
instrument cluster display →  
.
Start-Stop mode with automatic Adaptive Cruise Control (ACC)  
The engine will be switched off after the Adaptive Cruise Control (ACC) has brought the vehicle to a standstill with an active braking  
intervention.  
In the following instances, the engine will restart when ACC is active:  
—If the accelerator is pressed.  
—When ACC has resumed speed and distance control.  
The start/stop system is automatically activated when the Eco driving profile is selected in vehicles featuring driving profile  
selection.  
WARNING  
The engine can start suddenly if the start/stop system is activated when working in the bonnet space. This can lead to accidents and  
serious injuries.  
● Always deactivate the start/stop system when working in the bonnet space.  
WARNING  
When the ignition is switched off, certain vehicle systems do not function or function only to a restricted extent (e.g. brake servo or  
power steering). As a result, more force has to be used for steering and more pressure has to be applied to the brake pedal to stop the  
vehicle. If the vehicle is in motion, this can cause loss of control over the vehicle, accidents and serious or fatal injuries.  
● Never switch off the ignition while the vehicle is in motion.  
WARNING  
The airbags and belt tensioners do not function when the ignition is switched off. This can result in accidents and serious or fatal  
injuries.  
● Never switch off the ignition while the vehicle is in motion.  
WARNING  
When the ignition is switched off, the steering lock may activate and you will no longer be able to steer the vehicle. If the vehicle is in  
motion, this can cause loss of control over the vehicle, accidents and serious or fatal injuries.  
● Never switch off the ignition while the vehicle is in motion.  
NOTICE  
If the start/stop system is used in very high outside temperatures over a long period, the 12-volt vehicle battery can be damaged.  
● Avoid using the start/stop system at very high outside temperatures.  
Engine no longer starts automatically  
Vehicles with eco-coasting function: If the engine no longer starts automatically, the warning Error: Vehicle energy system. Please visit  
workshop may appear on the instrument cluster display.  
1. Start the engine manually (→ Starting the engine).  
2. Deactivating the start/stop system manually (→ Start/stop system).  
3. In this case, go to a suitably qualified workshop and have the system checked. Volkswagen recommends using an authorised  
Volkswagen repairer.  
The selected position is shown in the instrument cluster display and on the driving mode selector when the ignition is switched on.  
Selecting a position  
On the right of the steering column: driving mode selector of  
the automatic gearbox.  
1
2
Button for the parking lock.  
Driving mode selector.  
To change from neutral position to a gear position, carry out the following:  
1. Start the engine.  
2. Depress the brake pedal.  
3. Turn the driving mode selector in the desired direction → Fig. 1 2 .  
Changing position  
The gear shift pattern is shown on the instrument cluster display when the brake is pressed or a gear selector position is selected.  
To select the next position, turn the driving mode selector forward or back to the first pressure point. The driving mode selector returns  
to its initial position.  
To skip a position, turn the driving mode selector beyond the pressure point in the desired direction. The driving mode selector returns  
to its initial position. In this way, it is possible to shift directly from position to position , for example. The position is skipped in this  
case.  
Description of positions  
The drive wheels are blocked. Select only when the vehicle is stationary.  
To engage the parking lock, press the button → Fig. 1 1 .  
If the engine is switched off in the position  
or , or if incorrect exiting of the vehicle is detected, the gearbox automatically  
engages the position and the vehicle is secured to prevent it from rolling away.  
Reverse gear is selected. Select only when the vehicle is stationary.  
The gearbox is in the neutral position. No force is transmitted to the wheels and the braking effect of the engine is not available.  
The roll-away protection and the parking lock are activated if the engine is switched off in gear selector position or if incorrect  
exiting of the vehicle is detected. The roll-away protection must be deactivated if the vehicle should remain capable of rolling .  
Position : Normal mode.  
All forward gears are shifted up and down automatically. The timing of the gear shift is determined by the engine load, your  
individual driving style and the speed of the vehicle.  
Position : Sport mode  
The forward gears are automatically shifted up later and down earlier than in selector lever position . This exploits the engine’s  
full power reserves. The timing of the gear shift is determined by the engine load, your individual driving style and the speed of  
the vehicle.  
To change between positions and , turn the driving mode selector forwards.  
The driving mode selector will always move back to the centre position.  
WARNING  
The vehicle will start moving if the brake pedal is released when the engine is running and position  
to unintentional vehicle movements and cause accidents and serious injuries.  
or is engaged. This can lead  
● Hold the vehicle by the foot brake if the engine is running and the position  
or is engaged.  
● The driver must never leave the driver seat when the engine is running and a position has been selected.  
● Always engage the electronic parking brake and engage the parking lock on the driving mode selector if you have to leave the  
vehicle with the engine running.  
WARNING  
Selecting the wrong position can cause you to lose control of the vehicle and lead to accidents and serious or fatal injuries.  
● Never press the accelerator when engaging a gear selector position.  
● Never select reverse gear or engage the parking lock when the vehicle is in motion.  
WARNING  
If you leave the vehicle on uphill gradients in neutral position , the vehicle will roll downhill even if the engine is switched on. This  
can result in accidents and severe injuries.  
● Never leave the vehicle in the neutral position .  
NOTICE  
If the electronic parking brake is not switched on when the vehicle is stationary and the brake pedal is released when the parking lock  
is engaged, the vehicle may move a few centimetres forwards or backwards. This can result in damage to the vehicle.  
● Always switch on the electronic parking brake first before releasing the brake pedal.  
If you accidentally shift to when driving, take your foot off the accelerator and wait for the engine to reach idling speed in  
neutral position. Select a position only after this.  
Using Tiptronic, the gears can be shifted up and down manually in an automatic gearbox.  
It is possible to change to Tiptronic mode from positions and by pulling a paddle → Fig. 1.  
Tiptronic mode is activated temporarily from position .  
Tiptronic mode is activated continuously from position .  
The gear that is currently selected will be maintained when the Tiptronic mode is selected. This applies until the system automatically  
performs a gear change when the limit engine speed is reached.  
As soon as the gearbox has switched to Tiptronic mode, this will be shown on the instrument cluster display with .  
If the engine is switched off while the gearbox is in Tiptronic mode, the gearbox will activate the parking lock . The vehicle is then  
secured against rolling away.  
Operating Tiptronic with the paddles  
Behind the steering wheel: paddles for Tiptronic.  
—To shift up, pull the right paddle towards the steering wheel → Fig. 1.  
—To shift down, pull the left paddle towards the steering wheel → Fig. 1.  
—To select the lowest gear, pull the left paddle towards the steering wheel and hold.  
When accelerating, the gearbox automatically shifts up to the next gear shortly before the maximum permitted engine speed  
is reached.  
When shifting down a gear manually, the gearbox will not change gear until the engine can no longer be overrevved.  
Leaving Tiptronic mode  
1. Automatically after around 8 seconds if Tiptronic mode was activated from gear selector position.  
: pull the right paddle towards the steering wheel for around 3 seconds and then release again.  
: engage the position.  
The gearbox changes the forward gears up and down automatically.  
Driving down hills  
The steeper the downhill gradient, the lower the gear that must be selected. Lower gears increase the braking effect of the engine.  
Never allow the vehicle to roll down mountains or hills in the neutral position .  
1. Reduce your speed.  
2. Shift the gearbox to Tiptronic mode.  
3. Shift down using the paddles on the steering wheel.  
Stopping and pulling away on uphill gradients  
The steeper the incline, the lower the gear that is required.  
If you wish to stop the vehicle or pull away when driving uphill you should use the Auto Hold function.  
Coasting  
In order to save fuel by adopting an anticipatory driving style, the momentum of the vehicle is used when coasting. The engine no  
longer brakes the vehicle and the vehicle can roll for a longer distance.  
Vehicles with combustion engine: The function is available only in the driving profile Eco when the accelerator is not pressed and at  
speeds of about 7 to 130 km/h (about 4 to 80 mph).  
If you depress the brake when the vehicle is coasting to a stop below a speed of about 22 km/h (about 14 mph), the engine can switch  
off and remain switched off until the vehicle is stationary. An automatic engine start may take place in order to ensure reliable engine  
restarting and to guarantee the power supply of the vehicle electrical system.  
Vehicles with mild hybrid system: The function is available only in the driving profiles Eco and Comfort when the accelerator is not  
pressed and at speeds of about 7 to 160 km/h (about 4 to 99 mph).  
If you depress the brake when the vehicle is coasting to a stop below a speed of about 40 km/h (about 25 mph), the engine remains  
switched off until the vehicle is stationary. An automatic engine start may take place in order to ensure reliable engine restarting and  
to guarantee the power supply of the vehicle electrical system.  
If you depress the brake when the vehicle is coasting to a stop above a speed of around 40 km/h (around 25 mph), coasting will be  
interrupted and the engine started.  
When coming to a stop without braking, the engine restarts automatically at “creeping speed”.  
Initiating and cancelling coasting  
Initiating coasting:  
1. Select Eco driving profile.  
On vehicles with mild hybrid system: Select Comfort driving profile.  
2. Remove foot from accelerator. The engine will be disengaged and run at idling speed. The vehicle rolls without the braking effect  
of the engine.  
The engine may additionally switch off on vehicles with mild hybrid system.  
Cancelling coasting:  
1. Press the accelerator.  
pull paddle towards the steering wheel.  
Setting the energy recovery level on vehicles with a mild hybrid system  
On vehicles with a mild hybrid system, the brake energy recuperation of the eco-coasting function can be set in two stages in the  
Infotainment system.  
The following settings can be selected:  
—Automatic: use of brake energy recuperation to decelerate the vehicle depending on the driving situation and environmental  
conditions.  
—Low: maximum utilisation of coasting within system limits.  
1. Open the vehicle settings in the Infotainment system (→ Vehicle settings menu).  
2. Open the Vehicle menu.  
3. Open the Interior menu.  
4. Open the Hybrid system submenu.  
5. Select setting.  
Kickdown function  
The kickdown function enables maximum acceleration in the and positions or in Tiptronic mode.  
If the accelerator pedal is depressed fully, the gearbox will automatically shift to a lower gear, depending on the speed and engine  
speed. This will make use of the full vehicle acceleration →  
.
With the kickdown function, the gearbox does not shift up to the next gear until the engine reaches the maximum engine speed for the  
current gear.  
When Eco driving profile is selected and the accelerator is depressed beyond the pressure point, the engine output is automatically  
regulated to ensure maximum vehicle acceleration.  
Launch Control Program  
The Launch Control Program gives the vehicle maximum acceleration from a standing start.  
1. To start the Launch Control Program, tap ASR Off on the Infotainment system.  
tap ESC Off.  
activate ESC Sport by tapping this mode.  
2. Depress and hold the brake pedal with your left foot.  
3. Select position.  
activate Tiptronic mode.  
4. Press the accelerator with your right foot until an engine speed of approximately 2,000 to 4,000 rpm is held automatically.  
Depending on the vehicle model, a text message on the instrument cluster display indicates that the Launch Control Program has  
been activated.  
5. To start the vehicle with maximum acceleration, take your left foot off the brake →  
.
6. After acceleration, switch TCS, ESC back on again or switch off ESC Sport.  
The Launch Control Program is available only if the gearbox has been “driven warm” and the steering wheel is in “straight-  
ahead position”.  
WARNING  
Fast acceleration or switching off TCS or ESC or activation of ESC Sport can lead to a loss of traction and skidding. On slippery roads  
in particular, e.g. in wet or icy conditions or on dirty road surfaces, this can lead to loss of control over the vehicle, accidents and  
serious or fatal injuries.  
● Always adapt your driving style to the traffic.  
● Use the kickdown function, the Launch Control Program or fast acceleration only if visibility, weather, road and traffic conditions  
permit, and other road users are not put at risk due to the vehicle acceleration and the driving style.  
● After acceleration, switch TCS or ESC back on again, or switch ESC Sport off again.  
WARNING  
Constant braking will cause the brakes to overheat. This can considerably reduce the braking effect, increase the braking distance  
and, in certain circumstances, cause the brake system to fail completely. This can result in accidents and serious or fatal injuries.  
● Never “ride” the brake pedal or press the brake pedal too often and for too long.  
NOTICE  
The gearbox is not lubricated if the vehicle rolls with the engine switched off. The automatic gearbox could overheat and be  
damaged.  
● If the vehicle is stopped on an uphill gradient with an engaged position, do not hold it by pressing the accelerator but by braking.  
● Never allow the vehicle to roll in gear selector position , particularly if the engine is switched off.  
NOTICE  
Vehicles with Launch Control Program: accelerating with the Launch Control Program places heavy strain on all vehicle components.  
This can lead to higher wear.  
● Use the function only when the vehicle is at operating temperature.  
NOTICE  
If the brake pads “rub” due to light pressure on the brake pedal, this will increase wear.  
● If you do not really need to brake, never allow the brakes to “rub” with light pedal pressure.  
Engine does not start  
The indicator lamp lights up green.  
Brake pedal was not depressed, e.g. when trying to engage another position with the driving mode selector.  
1. To select a position, press the brake pedal.  
Gearbox in emergency mode  
The indicator lamp lights up yellow.  
An acoustic signal may also be given. A text notification may also be shown on the instrument cluster display.  
There is a fault in the system and the automatic gearbox is operating in an emergency mode. It is not possible to engage reverse gear  
in some cases.  
1. Go to a suitably qualified workshop immediately. Volkswagen recommends using an authorised Volkswagen repairer.  
Danger of rolling away! not possible  
The indicator lamp lights up yellow.  
An acoustic signal may also be given. A text notification may also be shown on the instrument cluster display.  
There is a fault in the system and the parking lock cannot be engaged.  
1. When the vehicle is parked, check whether the electronic parking brake is switched on.  
2. Seek expert assistance.  
Driving mode selector fault  
The indicator lamp lights up yellow.  
An acoustic signal may also be given. A text notification may also be shown on the instrument cluster display.  
There is a fault in the driving mode selector.  
1. Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
Gearbox overheated  
The indicator lamp lights up yellow.  
An acoustic signal may also be given. A text notification may also be shown on the instrument cluster display.  
The automatic gearbox can become too hot as a result of moving off frequently on uphill gradients, for example.  
1. Stop at the next opportunity and allow the gearbox to cool down with engaged parking lock and running engine →  
2. If the indicator lamp does not go out, switch on the electronic parking brake and leave the vehicle standing.  
3. Seek expert assistance. Failure to do so could result in considerable damage to the gearbox.  
.
Gearbox malfunction  
The indicator lamp lights up yellow.  
An acoustic signal may also be given. A text notification may also be shown on the instrument cluster display.  
There is a fault in the gearbox.  
1. Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
Gearbox faulty  
The warning lamp lights up red.  
An acoustic signal may also be given. A text notification may also be shown on the instrument cluster display.  
There is a serious fault in the gearbox.  
1. Stop the vehicle as soon as possible and when safe to do so.  
2. Engage the parking lock.  
switch on the electronic parking brake.  
3. Seek expert assistance.  
Gearbox overheated  
The warning lamp lights up red.  
An acoustic signal may also be given. A text notification may also be shown on the instrument cluster display.  
The automatic gearbox can become too hot as a result of moving off frequently on uphill gradients, for example.  
1. Allow the gearbox to cool down with engaged parking lock and running engine →  
.
2. If the indicator lamp does not go out, switch on the electronic parking brake and leave the vehicle standing.  
3. Seek expert assistance. Failure to do so could result in considerable damage to the gearbox.  
Manual release of the parking lock  
If the power fails in the vehicle, e.g. due to a flat 12-volt vehicle battery, and the vehicle has to be pushed or towed, the driving mode  
selector must be released manually.  
1. Seek expert assistance.  
Vehicle does not move even though position is engaged  
If the vehicle will not move in the required direction, the system may have selected the position incorrectly.  
1. Depress the brake pedal and reselect the position.  
2. If the vehicle still does not move in the required direction, there is a system fault. Seek expert assistance and have the system  
checked.  
WARNING  
If the parking lock is released and the electronic parking brake is switched off, the vehicle can start moving unexpectedly when on  
uphill and downhill gradients. This can lead to accidents and serious injuries.  
● Never release the parking lock when the electronic parking brake is switched off.  
NOTICE  
If the vehicle rolls for an extended period or at high speed with the engine switched off and in gear selector position , the automatic  
gearbox will be damaged.  
● Do not allow the vehicle to roll for an extended period or at high speed with the engine switched off and in gear selector position ,  
e.g. when being towed.  
NOTICE  
If the gearbox becomes too hot or overheats, this can lead to increased wear or damage to the component.  
● Avoid moving-off operations and driving at walking pace as long as the gearbox is overheated.  
● Drive faster than around 20 km/h (around 12 mph) or park the vehicle in a safe place immediately when a warning is displayed for  
the first time indicating that the gearbox has overheated.  
● Park the vehicle in a safe place immediately and switch off the engine if the text message and acoustic warning are repeated  
around every 10 seconds.  
● Allow the gearbox to cool down.  
● Continue driving only when the acoustic warning is no longer emitted.  
Brake support systems can stabilise the vehicle in critical driving or braking situations and help to increase driving safety. The driver is  
responsible for driving safety →  
.
—Continue to brake with the necessary force when a brake support system is performing a control intervention.  
—Steer the vehicle if necessary.  
WARNING  
Brake support systems is not a substitute for the full attention of the driver and operate only within the limits of the respective  
system. Driving fast on icy, slippery or wet roads as well as driving too close to the vehicle in front can have an adverse effect on  
vehicle stability and lead you to lose control over the vehicle. If you do not pay due attention, there is a risk of accidents and serious  
or even fatal injuries.  
● Always pay due attention and do not rely exclusively on the system. The driver is always responsible for all driving tasks.  
● Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic conditions. Never  
take any safety risks.  
● Always keep the footwell under the pedals clear so that the brake pedal can move freely.  
● Always use suitable tyres because driving stability depends on the grip of the tyres.  
—The ESC, ABS and TCS can function properly only if all four wheels are fitted with the correct tyres →  
—If the ABS fails, ESC, TCS and EDS will also cease to function.  
.
The status of the brake functions is checked automatically when the ignition is switched on. The indicator lamps light up briefly and  
then go out again. If an indicator lamp remains lit up, there is a fault. Go to a suitably qualified workshop immediately. Volkswagen  
recommends using an authorised repairer.  
WARNING  
The effectiveness of ESC can be reduced considerably if other components and systems which affect driving dynamics are not  
serviced properly or are not functioning properly. This applies in particular to changes to the suspension and wheel and tyre  
combinations that have not been approved. This can result in accidents and serious or fatal injuries.  
● Have vehicle conversions and modifications carried out only by a suitably qualified workshop. Volkswagen recommends using an  
authorised Volkswagen repairer.  
● Always use suitable tyres because driving stability depends on the grip of the tyres.  
Electronic Stability Control (ESC)  
ESC control intervention to reduce the risk of skidding and improve driving stability → . The indicator lamp flashes yellow.  
Traction control system (TCS)  
TCS control intervention to prevent the wheels from spinning. The indicator lamp flashes yellow.  
TCS reduces the drive output if wheelspin occurs and adapts the output to suit the road surface conditions. The TCS makes it easier to  
pull away, accelerate and drive up hills →  
.
Anti-lock brake system (ABS)  
ABS prevents the wheels from locking during braking so that the vehicle can still be steered →  
.
Brake Assist system  
BAS can help to reduce the stopping distance. If the driver depresses the brake pedal quickly in an emergency braking situation, the  
BAS will increase the braking force →  
.
Swerve support in emergency situations  
If Front Assist detects the risk of a collision, an urgent warning of the Front Assist system will be displayed. Swerve support intervenes  
in emergency situations.  
If the driver performs an evasive manoeuvre into another lane, ESC brakes individual wheels and helps to dynamically guide the vehicle  
around an obstacle. The vehicle is stabilised in the lane into which the evasive manoeuvre has taken place.  
Electronic differential lock (EDL and XDS)  
EDS brakes a spinning wheel automatically and distributes the drive force to the other drive wheels.  
XDS is an extension of the electronic differential lock and improves traction by braking interventions in order to keep the vehicle on its  
intended course.  
Automatic Post-Collision Braking System  
If the airbag control unit has detected a collision in an accident situation, the Automatic Post-Collision Braking System will initiate  
braking automatically.  
Requirements for automatic braking:  
The driver does not press the accelerator.  
Electronic brake pressure distribution system  
The electronic brake pressure distribution regulates the braking force between the front axle and the rear axle outside of any ABS  
regulation. This avoids excessive braking of the rear axle and keeps the vehicle stable during braking.  
Electromechanical brake servo  
The electromechanical brake servo supports the driver's foot movement when the ignition is switched on, and boosts the pressure  
applied to the brake pedal by the driver → . In the event of a braking intervention by a driver assist system, such as when ACC is  
performing a control intervention or during emergency braking, the brake pedal may move independently.  
The brake pressure boost will reduce gradually after you switch off the ignition. Messages are displayed on the digital instrument  
cluster display if the vehicle is still held by means of the brake pedal. The brake servo function is restricted in this case.  
Secure the stationary vehicle against rolling away (→ Parking).  
WARNING  
Driving without the brake servo or with restricted brake servo function can considerably increase the braking distance. This can lead  
to accidents with serious or fatal injuries.  
● Never switch the engine or ignition off while the vehicle is in motion.  
● Press the brake pedal with more force if the brake servo is not working or if the vehicle is being towed.  
● Always keep the footwell under the pedals clear so that the brake pedal can move freely.  
Driving situations  
Depending on equipment, various brake support systems can be switched on and off.  
To prevent any safety risk, brake support systems should not be switched off under normal conditions →  
.
WARNING  
With the ESC switched off, there is a much greater chance of the vehicle breaking away. Inexperienced drivers may find it difficult to  
control the vehicle when driving at high speeds. This can result in accidents and serious or fatal injuries.  
● Switch off ESC only if you are experienced in offroad driving.  
● Switch on the ESC Sport only if you are driving on a closed road or track and have the necessary skills for sporty driving.  
● Never take any safety risks.  
Switching on and off  
1. Open the vehicle settings in the Infotainment system (→ Vehicle settings menu).  
2. Open the Vehicle menu.  
3. Open the Exterior menu.  
4. Open the Brakes menu.  
5. Activate the function in the ESC system drop-down list.  
When the setting is no longer used, the brake support system should be switched back on fully →  
.
TCS  
It can help to switch off TCS when driving on loose terrain or when rocking the vehicle “backwards and forwards” if it has become  
stuck →  
.
TCS Switched off manually. The indicator lamp lights up yellow.  
ESC Sport  
This function supports a sporty driving style. The ESC intervenes later to stabilise the vehicle, for example when taking bends in the  
road at high speed →  
.
ESC Sport switched on. The indicator lamp lights up yellow.  
ESC Off  
This function supports experienced drivers when driving offroad. The ESC is switched off and no stabilising interventions take place.  
Always observe the safety warnings →  
.
ESC Switched off manually. The indicator lamp lights up yellow.  
1. Depending on the equipment, confirm the selection in the instrument cluster.  
Creating ESC operation as a favourite in the Infotainment system  
In order to access the ESC settings directly, you can create a favourite function in the Infotainment system Control Centre, for example  
for switching off ESC. This function depends on the vehicle equipment (→ Infotainment system overview).  
Electromechanical brake servo failure  
The warning lamp lights up red.  
A text message may also be displayed.  
1. Press the brake pedal more firmly as the braking distance will increase due to the lack of brake servo support.  
2. Seek expert assistance.  
Electromechanical brake servo fault  
The indicator lamp lights up yellow.  
A text message is displayed for a few seconds.  
The brake pedal may pulsate when pressed.  
1. Press the brake pedal more firmly as the braking distance will increase due to the reduced brake servo support.  
2. Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
Anti-lock brake system failure or fault  
The indicator lamp lights up yellow.  
1. Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
The vehicle can be braked without ABS.  
ESC fault  
The indicator lamp lights up yellow. ESC has been switched off.  
There is a fault or a malfunction.  
1. Switch the ignition off and on.  
2. Drive a short distance at a speed of approx. 15 km/h (around 9 mph) to approx. 20 km/h (around 12 mph).  
3. If the indicator lamp remains lit, go to a suitably qualified workshop. Volkswagen recommends using an authorised  
Volkswagen repairer.  
Noises of the brake support systems  
The brake pedal may move or noises may occur while the brake support systems are performing a control intervention.  
1. Continue to brake with the necessary force, and steer the vehicle if necessary.  
WARNING  
If the brake warning lamp lights up together with the indicator lamp, the control function of the ABS may have failed. This can  
cause the rear wheels to lock when you brake. This may cause you to lose control of the vehicle and can result in accidents with  
serious or fatal injuries.  
● To have the brake system checked, drive at reduced speed to the nearest suitably qualified specialist workshop. Volkswagen  
recommends using an authorised Volkswagen repairer.  
● Avoid sudden braking and driving manoeuvres.  
WARNING  
The ABS is not functioning correctly if the indicator lamp does not go out or comes on while the vehicle is in motion. The vehicle  
can be stopped using the normal brakes only. Any restriction of the ABS can cause accidents and may result in vehicle damage and  
serious or fatal injury.  
● Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
Hill Start Assist supports moving off on uphill gradients by actively holding the vehicle and is activated in all driving profiles as of an  
uphill gradient of around 6%.  
Functional requirements  
The following prerequisites need to be met simultaneously:  
The Auto Hold function is switched off.  
On an incline, the stationary vehicle must be held in position with the foot brake until the vehicle starts moving.  
The engine is running “smoothly”.  
A gear selector position is engaged for driving uphill.  
To move off, take your foot off the brake pedal and press the accelerator immediately. The brake will gradually be released as the  
vehicle pulls away.  
The hold function of the Hill Start Assist only remains active for a short time. Start driving within about 2 seconds.  
Function conditions  
Hill Start Assist is deactivated immediately under the following conditions:  
—If the vehicle is left.  
—If the engine is not running smoothly or there is an engine fault.  
—If the engine is switched off or has stalled.  
—When the gearbox is in neutral position .  
—When a gear selector position facing down the hill is selected.  
CAUTION  
If you do not drive off immediately after releasing the brake pedal, the vehicle may roll opposite the direction of travel when moving  
off. This can lead to injuries or damage.  
● In this case, press the brake pedal immediately or switch on the electronic parking brake.  
● If you want to prevent the vehicle rolling opposite the direction of travel when you drive off on an uphill gradient in dense traffic,  
press the brake pedal before you drive off.  
Downhill speed control helps the rider when travelling downhill.  
Function  
The dual clutch gearbox DSG® selects the best gear depending on the steepness of the gradient and the current speed. The  
position must be engaged for this. The downhill speed control system is not active in Tiptronic mode.  
As the downhill speed control can shift down only as far as third gear, it may be necessary to activate the Tiptronic mode when driving  
down particularly steep inclines. In order to use the braking effect of the engine and relieve the load on the brakes, shift manually to  
second or first gear in Tiptronic mode.  
The start/stop system is automatically deactivated as long as downhill speed control is active.  
Activating downhill speed control automatically  
—If the downhill gradient is greater than approximately 6%.  
if the  
position is engaged.  
—In addition, if Adaptive Cruise Control (ACC) is switched off: if the vehicle speed is less than around 80 km/h (around 50 mph).  
the brake is pressed.  
—In addition, if Adaptive Cruise Control (ACC) is active: if the stored speed is exceeded.  
Deactivating downhill speed control automatically  
—If the downhill gradient becomes less steep.  
—If the gearbox shifts up because the maximum engine speed of the function has been reached.  
—If Adaptive Cruise Control (ACC) is also active: if the stored speed can be maintained.  
WARNING  
The downhill speed control system is not a substitute for the full attention of the driver and operates only within the limits of the  
system. The downhill speed control system cannot detect all driving situations and may not react or may react with a delay or in an  
undesired way. If you do not pay due attention, there is a risk of accidents due to unintentional vehicle movements. This can cause  
severe or fatal injuries.  
● Always pay due attention and do not rely exclusively on the system. The driver is always responsible for all driving tasks.  
● Please note that the downhill speed control system cannot always hold the vehicle on an uphill gradient or sufficiently brake the  
vehicle on downhill gradients, e.g. on slippery or icy surfaces.  
● Always be ready to brake, particularly on slippery or icy surfaces.  
● Brake the vehicle manually if the vehicle becomes faster in spite of downhill speed control.  
● Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic conditions.  
By selecting different driving profiles, the driver can adapt the characteristics of the vehicle systems to the current driving situation,  
the desired ride comfort and an economical driving style. The adaptable vehicle systems include the chassis, steering, drive and the  
air conditioning system.  
Different driving profiles are available, depending on the vehicle equipment level. The effect on the vehicle systems in the individual  
driving profiles depends on the vehicle equipment level.  
Vehicles with adaptive chassis control (DCC Pro)  
The adaptive chassis control (DCC Pro) continuously adjusts the chassis damping to the current road surface and driving situation while  
the vehicle is in motion. The DCC Pro takes the chassis tuning of the selected driving profile into account  
Presentation mode  
If the driving profile is changed or the slider is moved in the Individual driving profile when the vehicle is stationary with the ignition  
switched on, the adaptive chassis control will be activated for around 30 seconds. Within this time, the adaptive chassis control can be  
tested in the different settings.  
1. Switch on the ignition.  
2. Select driving profile.  
move the slider in the Individual driving profile.  
3. Move the vehicle at the luggage compartment load sill or roof side member →  
.
NOTICE  
The vehicle can be damaged if pressure is exerted on the vehicle body in an inappropriate way, e.g. by pressing on the wing, bonnet  
or roof.  
● Press only from above onto the luggage compartment load sill or from the side against the roof side member.  
Some settings can be stored in the personalised user accounts and therefore change when the user account changes.  
The driving profile can be selected when the ignition is switched on and when the vehicle is stationary or while driving.  
If you have selected a driving profile while driving, the vehicle systems will be switched immediately to the new driving profile except  
for Drive.  
1. To also activate the newly selected driving profile for the Drive system, briefly take your foot off the accelerator as soon as  
permitted by the traffic situation.  
Selecting the driving profile via the Infotainment system  
1. Tap the  
function button on the Infotainment system.  
2. Set preferred driving profile.  
Adapting the Individual driving profile  
The settings for various vehicle systems can be adjusted in the Individual driving profile:  
1. Select the Individual driving profile.  
2. Tap  
on the function button.  
3. Adjust the vehicle systems.  
Displaying information on the driving profile  
Additional information on the driving profile can be displayed on the Infotainment system:  
1. Tap at the function button of the driving profile.  
WARNING  
Selecting a driving profile while the vehicle is in motion can distract you from the road. This can cause accidents and serious or fatal  
injuries.  
● Drive with your full attention and with responsibility.  
The selected driving profile is shown on the instrument cluster display.  
In the Offroad driving profile, it is not possible to shift to gear selector position . When an offroad driving profile is selected,  
information is shown in the instrument cluster display.  
1. Select a different driving profile in order to be able to select the position.  
The Eco driving profile switches the vehicle into economical mode and helps you to drive the vehicle in an energy-efficient  
manner.  
The Comfort driving profile corresponds to the basic setting of the vehicle systems and leads to a comfort-oriented vehicle  
setup. It is suitable for everyday use, for example.  
The Sport driving profile gives you a sporty driving feeling. If you select the Sport driving profile, gear selector position will be  
selected on vehicles with an automatic gearbox.  
You can use the Individual driving profile to tailor individual vehicle systems to suit your personal requirements.  
The Offroad driving profile makes it easier to control acceleration with the accelerator when driving offroad. The braking action  
of the engine is always available and gearshifts can be prevented in critical situations. Hill Descent Control is active in the  
Offroad driving profile. In order to provide better support in poor visibility conditions, the dynamic cornering light function is  
adapted.  
The Comfort driving profile corresponds to the basic settings of the vehicle systems when the ignition is switched on.  
Behaviour of the driving profiles when the ignition is switched off and on  
The vehicle system settings are reset to the Comfort driving profile when the ignition is switched off and then back on again.  
The desired driving profile can be activated again:  
1. Select the desired driving profile again by means of the driving profile selection.  
Fault in the adaptive chassis control (DCC Pro)  
The indicator lamp lights up yellow.  
The message Fault: damper may be displayed on the instrument cluster display.  
1. In this case, go to a suitably qualified workshop and have the system checked. Volkswagen recommends using an authorised  
Volkswagen repairer.  
The driving profiles or vehicle systems do not behave as expected.  
1. Note the standard behaviour of the driving profiles and vehicle systems (→ Driving profile selection).  

Related Topics

Switching the auxiliary heater and auxiliary ventilation on and off
Programming the auxiliary heater and auxiliary ventilation
Remote control of the auxiliary heater and auxiliary ventilation
Steering
Pedals
Brakes
Electronic immobiliser
Starting and stopping the engine
Start/stop system
Automatic gearbox
Brake support systems
Hill Start Assist
Downhill speed control
Driving profile selection

Popular Owner Manuals

Audi
BMW
Citroen
Ford
Honda
Peugeot

Latest Owner Manuals

Second Generation (2013-2020) Ford Fusion 4 Door Second Generation (2013-2020) Ford Fusion 4 Door
First Generation (2006-2012) Ford Fusion 4 Door First Generation (2006-2012) Ford Fusion 4 Door
Third Generation (2016-2023) Ford Galaxy Van Third Generation (2016-2023) Ford Galaxy Van
Second Generation (2007-2015) Ford Galaxy Van Second Generation (2007-2015) Ford Galaxy Van
First Generation (1995-2006) Ford Galaxy Van First Generation (1995-2006) Ford Galaxy Van
Second Generation (2013-2023) Ford Ecosport SUV Second Generation (2013-2023) Ford Ecosport SUV