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Brake support systems -> Troubleshooting for Your Volkswagen Polo SUV Seventh Generation (2021-2025)

Switch off the ESC only if you are driving on a closed road or track and have the necessary skills for sporty driving.  
Switch on the ESC Sport only if you are driving on a closed road or track and have the necessary skills for sporty driving.  
Never take any safety risks.  
Switching on and off  
1. Open the vehicle settings in the Infotainment system (→ Vehicle settings menu).  
2. Open the settings for parking systems ESC.  
3. Select the function.  
When the setting is no longer used, the brake support system should be switched back on fully →  
.
TCS Off  
It can help to switch off TCS when driving on loose terrain or when rocking the vehicle free if it has become stuck →  
.
TCS Switched off manually. The indicator lamp lights up yellow.  
ESC Sport  
in special sporty editions, this function helps experienced drivers to achieve a sporty driving style. The ESC intervenes later to stabilise  
the vehicle, for example when taking bends in the road at high speed →  
.
ESC Sport switched on. The indicator lamp lights up yellow.  
ESC Off  
in special sporty editions, this function helps experienced drivers to achieve a sporty driving style. The ESC is switched off and no  
stabilising interventions take place. Always observe the safety warnings →  
.
ESC Switched off manually. The indicator lamp lights up yellow.  
1. Depending on the equipment, confirm the selection in the instrument cluster.  
Brake servo fault  
The indicator lamp lights up yellow.  
A text message is displayed for a few seconds.  
1. Press the brake pedal more firmly as the braking distance will increase due to the reduced brake servo support.  
2. Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
Anti-lock brake system failure or fault  
The indicator lamp lights up yellow.  
1. Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
The vehicle can be braked without ABS.  
ESC fault  
The indicator lamp lights up yellow. ESC has been switched off.  
There is a fault or a malfunction.  
1. Switch the ignition off and on.  
2. Drive a short distance at a speed of approx. 15 km/h (around 9 mph) to 20 km/h (around 12 mph).  
3. If the indicator lamp remains lit, go to a suitably qualified workshop. Volkswagen recommends using an authorised  
Volkswagen repairer.  
Noises of the brake support systems  
The brake pedal may move or noises may occur while the brake support systems are performing a control intervention.  
1. Continue to brake with the necessary force, and steer the vehicle if necessary.  
WARNING  
If the brake warning lamp lights up together with the indicator lamp, the control function of the ABS may have failed. This can  
cause the rear wheels to lock when you brake. This may cause you to lose control of the vehicle and can result in accidents with  
serious or fatal injuries.  
Drive at reduced speed to the nearest qualified workshop to have the brake system checked. Volkswagen recommends using an  
authorised Volkswagen repairer.  
Avoid sudden braking and driving manoeuvres.  
WARNING  
The ABS is not functioning correctly if the indicator lamp does not go out or comes on while the vehicle is in motion. The vehicle  
can be stopped using the normal brakes only. Any restriction of the ABS can cause accidents and may result in vehicle damage and  
serious or fatal injury.  
Go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
Hill Start Assist supports moving off on uphill gradients by actively holding the vehicle and is activated in all driving profiles as of an  
uphill gradient of around 6%.  
Functional requirements  
The following prerequisites need to be met simultaneously:  
The Auto Hold function is switched off.  
On an incline, the stationary vehicle must be held in position with the foot brake until the vehicle starts moving.  
The engine is running “smoothly.  
A gear selector position is engaged for driving uphill.  
Manual gearbox: A gear is engaged for driving uphill.  
To move off, take your foot off the brake pedal and press the accelerator immediately. The brake will gradually be released as the  
vehicle pulls away.  
The hold function of the Hill Start Assist only remains active for a short time. Start driving within about 2 seconds.  
Function conditions  
Hill Start Assist is deactivated immediately under the following conditions:  
If the vehicle is left.  
If the engine is not running smoothly or there is an engine fault.  
If the engine is switched off or has stalled.  
When the gearbox is in neutral position .