Emergency Call Service
—The Emergency Call Service enables help to be organised as quickly as possible in dangerous situations.
—When the Emergency Call Service is triggered, a connection to the Volkswagen emergency call centre is established.
—If an emergency call is placed manually, or automatically after an accident where an airbag or the belt tensioners were triggered,
data relevant for the emergency call, e.g. the current vehicle location, will be transmitted automatically .
—The person who takes your call will talk to you in the language set up in the vehicle’s Infotainment system. English is used if this
language is not available at the location of the emergency.
—Additional factory-fitted components are installed in order to ensure that the function is still possible even after a serious accident,
e.g. emergency call microphone, emergency loudspeaker and an integrated battery that is independent of the vehicle electrical
system.
—The Emergency Call Service can be permanently deactivated by a suitably qualified workshop. Volkswagen recommends using an
authorised Volkswagen repairer.
—If the legally required eCall Emergency System is present in the vehicle, the Emergency Call Service can be deactivated in the
Infotainment system. If present in the vehicle, the legally required eCall Emergency System cannot be switched off and cannot be
deactivated (→ Manage services).
WARNING
The following conditions may limit or prevent the execution of a manual or automatic emergency call:
● Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception.
● The mobile communications network of the required telecommunication providers is not available in areas with sufficient mobile
communications and satellite reception.
● In spite of sufficient mobile communications and satellite signal reception, there is no mobile communications network
generation of the telecommunication providers that is suitable for the vehicle in some regions. In this case, the emergency call
reverts to the legally required eCall Emergency System, if present in the vehicle. If the legally required eCall Emergency System is
not present in the vehicle, calls will be forwarded to the emergency call number 112.
● In spite of sufficient mobile communications and satellite signal reception, there is no 3G mobile network of the
telecommunication providers in some regions. This can lead to a delay of up to 60 seconds when setting up the connection for the
Emergency Call Service. In order to permit connection setup without a delay, the Emergency Call Service can be deactivated in the
Infotainment system if the legally required eCall Emergency System is present in the vehicle. The legally required eCall Emergency
System is available without any delay after deactivation of the Emergency Call Service.
● The Emergency Call Service is prohibited by law in some countries.
● There is no valid licence for the use of the Emergency Call Service.
● The components in the vehicle required for the manual or automatic emergency call are damaged or do not have sufficient
electrical power.
● The emergency call service function has been deactivated. In this case, the emergency call reverts to the legally required eCall
Emergency System, if present in the vehicle. No emergency call will be made if the legally required eCall Emergency System is not
present in the vehicle. Also forwarding to the emergency number 112 does not take place.
● The Emergency Call Service function was deactivated by disabling data transmission. In this case, the emergency call reverts to the
legally required eCall Emergency System, if present in the vehicle. It the legally required eCall Emergency System is not available
for technical reasons, the Emergency Call Service will be activated again automatically.
● The vehicle ignition is not switched on.
Initiating an emergency call manually
1. If fitted, briefly press on the button cover and fold the button cover down.
2. Press the button for the legally required eCall Emergency System → Fig. 1, until the indicator lamp flashes green.
The emergency call is now initiated and a voice connection is established to the Volkswagen emergency call centre.
If you have accidentally pressed the emergency call button, cancel the emergency call immediately.
1. Press the emergency call button again until the indicator lamp lights up green continuously.
Press the button for the legally required eCall Emergency System → Fig. 1, only in an emergency.
Automatic emergency call
English 