Get Legally required eCall Emergency System -> Troubleshooting Guide for Volkswagen Polo SUV Seventh Generation (2021-2025)

Rescue measures will be initiated automatically if there is no response to questions from the public emergency call centre.

Integrated battery

The integrated battery ensures that the legally required eCall Emergency System remains available for some time if the 12-volt vehicle

battery is disconnected or faulty.

A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or faulty. If this

message is displayed, immediately go to a suitably qualified workshop and have the integrated battery replaced. Volkswagen

recommends using an authorised Volkswagen repairer.

Have the integrated battery checked by a suitably qualified workshop after about 3 years and replaced if necessary.

Volkswagen recommends using an authorised Volkswagen repairer.

Data transmission

In the event of an emergency call, the legally prescribed data is transmitted to the public emergency call centre in order to determine

necessary rescue measures.

The data on the vehicle location is continuously overwritten so that only the last three stored locations required for correct functioning

of the legally required eCall Emergency System are available. The vehicle is therefore not permanently tracked.

The data relating to the emergency call is processed exclusively in order to ensure correct functioning of the legally required eCall

Emergency System. The data related to the emergency call is automatically deleted from the system 13 hours after the emergency call

was triggered.

The following data is transmitted:

—Current position of the vehicle when the emergency call was triggered.

—Two other positions shortly before the emergency call was triggered (route driven, a few 100 m (a few 100 ft)).

—Vehicle identification number (VIN).

—Type of vehicle drive.

—Vehicle type.

—Type of trigger (automatic or manual)

—Type of call.

—Direction in which the vehicle was moving when the emergency call was triggered.

—Accident direction.

—Deceleration rate in the event of an accident in longitudinal direction.

—Deceleration rate in the event of an accident in lateral direction.

—Time of collision.

—Reliability of positioning data.

—Version of data strings.

—Counter of data strings transferred per call.

—Determined number of passengers.

You can apply to view and delete the transmitted data by contacting the public emergency call centre.

The function of the legally required eCall Emergency System may be restricted if Infotainment systems have been retrofitted.

Fault in legally required eCall Emergency System

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Error: Emergency call

function. Please visit workshop. may be displayed in the instrument cluster display.

There is a system fault in the legally required eCall Emergency System. It may not be possible to make an emergency call.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Legally required eCall Emergency System restricted

The indicator lamp in the emergency call button lights up red continuously . In addition, the message Emergency call function

restricted. Please visit workshop. may be displayed in the instrument cluster display.

The function of the legally required eCall Emergency System is restricted. It is not possible to establish a voice connection to the public

emergency call centre, for example.

1. Go to a suitably qualified workshop immediately and have the fault rectified. Volkswagen recommends using an authorised

Volkswagen repairer.

Vehicle key.

Unlock the vehicle. All turn signals flash twice.

Unlock only the boot lid. All turn signals flash twice.

Lock the vehicle. All turn signals flash once.

Fold the key bit in and out.

Indicator lamp: flashes when button is pressed.

Depending on the vehicle equipment level, the vehicle may have a SAFELOCK mechanism. This prevents the doors from being

opened both from inside and outside.

If a vehicle is equipped with SAFELOCK, this is activated automatically when the vehicle is locked with the vehicle key or the sensor in

the door handle. If it is wished to intentionally cancel the SAFELOCK function, the vehicle key or door handle sensor must be operated

again. The vehicle is then only locked. In this case, opening from outside is prevented and opening from inside is possible.

WARNING

If the vehicle key is left unattended in the vehicle, children or unauthorised persons could lock the doors and the boot lid, start the

engine or switch on the ignition and thus operate electrical equipment, such as the electric windows. This can result in accidents and

serious or even fatal injuries.

● Take all vehicle keys with you every time you leave the vehicle.

WARNING

If children, people requiring assistance or animals are left unattended in the vehicle, they could accidentally set the vehicle in motion

or be exposed to very high or low temperatures. There is a risk of accidents and serious or fatal injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

NOTICE

Legally required eCall Emergency System -> Troubleshooting for Your Volkswagen Polo SUV Seventh Generation (2021-2025)

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