After you have set up your Volkswagen ID and thus created your user account, you must add your vehicle to your user account by
entering the 17-character vehicle identification number. You will be prompted to do so when creating your user account. As soon as
your vehicle has been added to your user account, you can activate mobile online services. In order to activate some services, you
must be logged into the vehicle with your user account.
Adding vehicles
You can add vehicles either via myVolkswagen or the app. Log in with your user account and follow the instructions in the
corresponding area.
If you add the vehicle to your user account, the user account is not automatically also created in the vehicle. To do this, you
must log in as a new user in the Infotainment system of your vehicle .
If you wish to verify yourself as the primary user for the vehicle, please refer to the chapter on the primary user (→ Manage
users).
Removing a vehicle via the app or myVolkswagen
If you are logged in as a user in your vehicle and delete this vehicle via the app or myVolkswagen, the user will also be deleted
from this vehicle. If you remove the vehicle with which you are logged in as the primary user in your vehicle, this is equivalent
to resetting the user management to the factory settings. All users will be deleted in the vehicle and will lose the rights
assigned to their respective role to use mobile online services. The vehicle must be in online mode in order to completely
remove the link between the vehicle and the Volkswagen ID.
1. Open the vehicle overview and tap Delete vehicle or Remove vehicle.
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