Input of the security PIN (S-PIN) is requested in addition to the password as part of user authentication and acts as a second security
level to protect security-relevant services from unauthorised access.
The S-PIN is a multi-digit number sequence that can be freely selected during the registration process for mobile online services.
When creating the S-PIN, avoid easy-to-guess number sequences and generally known birthday dates. You must treat the S-PIN as
strictly confidential. For security reasons, you should change the S-PIN if the S-PIN is disclosed to a third party.
Setting the S-PIN via myVolkswagen and via the app
—When adding your vehicle to the user account, you will be prompted to set the S-PIN.
The S-PIN should consist of four non-identical digits that are not sequential in either ascending or descending order.
Changing the S-PIN via myVolkswagen and via the app
To change the S-PIN, you must enter and confirm both the previous and new S-PIN.
—In myVolkswagen, you can change the S-PIN under Mobile online services settings.
Please note that it is only possible to change the S-PIN in myVolkswagen if your vehicle is listed under My vehicles & products, you
are logged into the vehicle and your vehicle is in online mode.
—In the app, you can change the S-PIN in your user profile.
If you enter the S-PIN incorrectly several times, the input field will be blocked for a certain period.
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