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IF YOU NEED ASSISTANCE
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If an authorized dealership is unable to resolve the
concern, you may contact the Manufacturer’s Cus-
tomer Care Center.
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Any communication to the Manufacturer’s Customer
Warranty service must be done by an authorized dealer. Care Center should include the following information:
We strongly recommend that you take the vehicle to an
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Your name and address
authorized selling dealer. They know your vehicle the
best, and are most concerned that you get prompt and
high quality service. The manufacturer’s authorized deal-
ers have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
Your telephone number (home and office)
Authorized dealership name
Vehicle Identification Number (VIN)
Nature of concern or problem
This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
Vehicle delivery date and mileage
Copies of repair orders or permanent documents
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If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
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Volkswagen Group of America, Inc.
Customer CARE
3499 West Hamlin Road
Rochester Hills, MI 48309
1 (800) 822-8987
Volkswagen Group Canada Inc.
Volkswagen Customer CARE Center
777 Bayly Street West,
Ajax, Ontario, L1S 7G7
1 (800) 822-8987
English 