Get Safety Guide for Volkswagen T-Roc SUV First Generation (2017-2025)

Number of seats

The vehicle has a total of five seats: two at the front and three at the rear.

Each seat is equipped with a seat belt.

Assuming an incorrect sitting position considerably impairs the level of protection provided by a seat belt. This could lead to severe or

even fatal injuries. The risk of severe or fatal injuries is especially increased when a deploying airbag strikes a vehicle occupant who has

assumed an incorrect sitting position. The driver is responsible for all occupants transported in the vehicle, especially children.

WARNING

Assuming an incorrect sitting position in the vehicle can increase the risk of severe or fatal injuries during a sudden driving or braking

manoeuvre, in the event of a collision or accident, or if the airbags are triggered.

● All vehicle occupants must assume a correct sitting position before setting off and maintain this position throughout the trip. This

also applies to the fastening of seat belts.

● The number of vehicle occupants must never exceed the number of seats with seat belts in the vehicle.

● Never tilt the backrest too far to the rear.

● Always keep your feet in the footwell during the journey. Never place your feet on the seat or dash panel, for example. Never hold

your feet out of the window. If you sit like this, the airbag and seat belt cannot provide optimal protection and could actually

increase the risk of injury during an accident.

Correct distance between the driver and the steering wheel,

correct seat belt routing and correct head restraint adjustment

(illustration).

The following describes the correct sitting positions for the driver and passengers.

The seat belts and airbags can only provide a maximum level of protection if a correct sitting position is assumed. If any vehicle

occupants cannot assume a correct sitting position due to their physical build, they should contact a suitably qualified workshop to find

out about possible special modifications. Volkswagen recommends using an authorised Volkswagen repairer.

Volkswagen recommends the following seating position for your own safety, for the most fatigue-free driving possible and to reduce

the level of injury in the event of a sudden braking manoeuvre or an accident:

The following applies to all vehicle occupants:

—Adjust the head restraint so that its upper edge is at the same height as the top of the head, but not lower than eye level. Position

the back of your head as close to the head restraint as possible at all times → Fig. 1.

—For small people, push the head restraint all the way down, even if the head is then located underneath the top edge of the head

restraint.

—For tall people, push the head restraint up as far as it will go.

—Always keep both feet in the footwell.

—Adjust and fasten seat belts properly .

Additional points for the driver:

—Sit as far back as possible on the seat.

—Adjust the driver seat by moving it forwards or backwards so that you are able to press the pedals to the floor with your knees still

slightly bent and so that the distance from the dash panel to your knees is at least 10 cm (around 4 inches) → Fig. 1 B .

—Adjust the height so that you can reach the highest point of the steering wheel.

—Move the backrest into an upright position so that your back rests fully against it.

—The thighs should rest loosely on the seat. The back of the knees should protrude a few centimetres beyond the front edge of the

seat. Use further equipment-dependent adjustment options for the seats (→ Front seat, mechanical) .

—Adjust the seat so that the distance between the steering wheel and your breastbone is at least 25 cm (around 10 inches) → Fig. 1

A

and the circumference of the steering wheel can be held at the sides with both hands and your arms slightly bent.

—The steering wheel must always point towards the breastbone and not towards the face.

Additional points for the front passenger:

—Move the backrest into an upright position so that your back rests fully against it.

—Push the front passenger seat into the rear half of the adjustment range so that the airbag can provide maximum protection if it is

deployed.

If worn properly, seat belts hold the vehicle occupants in the correct sitting position during an accident or braking manoeuvre,

providing maximum protection.

WARNING

Incorrectly fastened or unfastened seat belts can increase the risk of severe or fatal injuries.

● Before every trip, each vehicle occupant must adopt the correct sitting position, correctly fasten the seat belt belonging to their

seat and keep it fastened properly throughout the trip.

● Before every journey and while the vehicle is in motion, secure all children travelling in the vehicle in a restraint system suitable for

their weight and height. They must also wear correctly fastened seat belts .

● Insert the latch plate only into the belt buckle of the corresponding seat and make sure that the latch plate engages securely.

Using a buckle that does not belong to the seat that you are occupying reduces the level of protection and can lead to severe

injuries.

● Never unfasten the seat belt while the vehicle is in motion.

● Never allow more than one person to share the same seat belt.

● Never transport children or babies on your lap and never secure them using the same seat belt as another person.

● Never travel wearing loose, bulky clothing (such as an overcoat over a jacket). This could prevent the seat belts from fitting and

functioning properly.

WARNING

Damaged seat belts increase the risk of serious or fatal injuries. If the belt webbing or any other part of the seat belt becomes

damaged, the seat belt may tear during an accident or sudden braking manoeuvre.

● Never damage the belt by trapping it in the door or in the seat mechanism.

● If the belt webbing, belt connections, belt retractor or seat belt buckle become damaged, the seat belt or belt attachment element

in question must be replaced immediately by a suitably qualified workshop. The suitably qualified workshop must use correct spare

parts that are compatible with the vehicle, equipment level and model year. Volkswagen recommends using an authorised

Volkswagen repairer.

● Never try to repair, modify or remove the seat belts or belt attachment elements yourself. All repairs to the seat belts, belt

retractors and buckles must be carried out by a suitably qualified workshop. The correspondingly qualified workshop must replace

the seat belt only with a seat belt that is approved for the seat in question. Volkswagen recommends using an authorised

Volkswagen repairer.

● Have seat belts that have been subjected to stress and stretched during an accident replaced by a suitably qualified workshop.

Volkswagen recommends using an authorised Volkswagen repairer. Renewal may be necessary even if there is no apparent

damage. Also check the anchorages of the seat belts.

WARNING

Using seat belts incorrectly increases the risk of severe or fatal injuries.

● Regularly check to ensure that the seat belt and its related parts are in perfect condition.

● Always keep the seat belts clean.

● Avoid allowing foreign bodies or liquids to enter the seat belt buckle slots and belt buckles. This could prevent the seat belt buckle

slots, belt buckles and seat belts from working properly.

● Never trap the seat belt. Never damage the belt or allow it to rub against sharp edges.

Warning lamp for the seat belt warning system on the instrument cluster display.

Seat belt warning for the front seats

If the driver or front passenger seat is occupied by an adult, an acoustic warning will be emitted if the seat belts are not fastened at the

start of a journey and the vehicle reaches a speed of more than approximately 25 km/h (approximately 15 mph) or if the seat belts are

unfastened while the vehicle is in motion. The red warning lamp also flashes on the instrument cluster display.

The red warning lamp does not go out until all occupants have fastened their seat belts when the ignition is switched on.

Seat belt warning for the rear seats (depending on country and equipment)

On the instrument cluster display: seat belt warning for the

rear seats (illustration).

After the ignition has been switched on, the seat belt warning system for the rear seats → Fig. 1 on the instrument cluster display

shows the driver whether the adult rear seat passengers have fastened their seat belts.

The green symbol indicates that the passenger on this seat has fastened their seat belt.

The red symbol indicates that the passenger on this seat has not fastened their seat belt.

The white symbol indicates that this seat is not occupied.

If a seat belt for one of the rear seats is unfastened while the vehicle is in motion, the symbol will light up red for this seat. The red

warning lamp also flashes on the instrument cluster display. If the vehicle is travelling faster than approximately 25 km/h

(approximately 15 mph), an acoustic signal will also be given.

WARNING

The seat belt warning system is designed to detect adult persons. If a seat is occupied by lighter persons, in particular children, the

detection will not be reliable. The seat belt warning system also does not respond or responds only in a limited way if child seats and

seat pads are used. As a result, the system may not be able to detect when lighter persons and children have not fastened their seat

belts and this can lead to them suffering serious or fatal injuries in the event of an accident.

● Always ensure that all vehicle occupants, especially children, have fastened their seat belts properly.

Fastening the seat belt

Inserting the seat belt latch plate into the buckle

(illustration).

1. Adopt correct sitting position (→ Sitting position).

2. Take hold of the belt and pull it evenly across your chest and pelvis. Do not twist the belt when doing this (→ Seat belt routing).

3. Insert the latch plate securely into the buckle belonging to the occupied seat → Fig. 1.

4. Pull on the seat belt to ensure that the latch plate is securely locked in the buckle.

Unfastening the seat belts

Removing the latch plate from the buckle (illustration).

Unfasten seat belts only when the vehicle is stationary (→ Seat belt routing).

1. Press the red button in the buckle → Fig. 2.

The latch plate is released and springs out.

2. Guide the belt back by hand so that it rolls up easily, without twisting the seat belt and without damaging the trim.

Twisted seat belt

If it is difficult to remove the seat belt from the belt guide, the seat belt may have become twisted if it was returned too quickly into

the side trim:

1. Take hold of the latch plate then slowly and carefully pull out the seat belt.

2. Untwist the seat belt and guide it back slowly by hand.

3. Fasten the seat belt even if you are unable to undo the twist.

However, the twist should not be in part of the seat belt that comes into direct contact with the body.

4. Go immediately to a suitably qualified workshop in order to have the twist undone. Volkswagen recommends using an authorised

Volkswagen repairer.

Seat belts only provide an optimum level of protection during an accident when they are routed correctly. Correct seat belt routing

reduces the risk of severe or fatal injuries. Correct seat belt routing also holds the vehicle occupants in position so that an inflating

airbag can offer the maximum level of protection. Therefore you must always fasten your seat belt and ensure that the seat belt

routing is correct → Fig. 1.

Correct seat belt routing

Correct seat belt routing and head restraint adjustment

(illustration).

—The shoulder belt must always lie on the centre of the shoulder, never across the neck, over or under the arm or behind the back.

—The lap belt must always lie across the pelvis, never across the stomach.

—The seat belt must always lie flat and snugly on the body. Tighten the belt if necessary.

Correct seat belt routing during pregnancy

Correct seat belt routing during pregnancy (illustration).

For pregnant women, the seat belt must be positioned evenly over the chest and as low as possible over the pelvis. It must lie flat so

that no pressure is exerted on the lower body – this applies for the entire course of the pregnancy → Fig. 2.

Correct seat belt routing according to height

The following equipment can be used to adjust the seat belt routing:

—Seat belt height adjuster for the front seats (→ Seat belt height adjuster).

—Height-adjustable front seats (→ Sitting position).

WARNING

Incorrect seat belt routing can cause serious injuries in the event of an accident or a sudden braking or driving manoeuvre.

● Make sure that the seat belt routing is correct.

● Adjust the backrest to an upright position and fasten the seat belt correctly corresponding to your body size in order to achieve the

optimum protective effect of the seat belts.

● Route the shoulder section of the seat belt over the centre of the shoulder and never under the arm or across the neck.

● Route the seat belt so that it lies flat and snugly on the upper body and pelvis. Pull the belt a little again to tighten it if necessary.

● Make sure that the lap part of the belt is routed in front of your pelvis and never over your stomach.

● If you are pregnant, make sure that the seat belt is routed evenly over your chest and as low as possible over your pelvis and so

that it lies flat during the entire course of the pregnancy. In this way, no pressure is exerted on the lower abdomen.

● Do not twist the belt when fastening or wearing the seat belt.

● Never hold the seat belt away from your body with your hand.

● Do not route the belt over hard or fragile objects, such as glasses, pens or keys.

● Never change the belt routing by means of belt clips, retaining eyes or similar.

If a person’s physical build prevents them from routing the seat belt properly, contact a suitably qualified workshop to find out

about any special modifications so that the seat belts and airbags can provide the optimum level of protection. Volkswagen

recommends using an authorised Volkswagen repairer.

Next to the front seats: seat belt height adjuster.

The seat belt height adjuster can be used to adjust the position of the seat belt on the shoulder so that the seat belt can be fastened

properly:

1. Press the button of the seat belt height adjuster together in the direction of the arrows and hold → Fig. 1.

2. Push the seat belt height adjuster up or down so that the seat belt is routed over the middle of the shoulder (→ Seat belt

routing).

3. Release the button of the seat belt height adjuster.

4. Pull sharply on the seat belt to check that the seat belt height adjuster is engaged securely.

WARNING

If you adjust the belt height while the vehicle is in motion, this can cause serious and fatal injuries.

● Never adjust the seat belt height when the vehicle is in motion.

The seat belts in the vehicle are part of the vehicle safety concept . The vehicle safety concept has the following important functions:

Belt retractor

The seat belts on the front seats and the outer rear seats (also on the middle rear seat, depending on equipment) are equipped with a

belt retractor on the shoulder section of the belt. Full freedom of movement is ensured when the shoulder belt is pulled slowly or when

the vehicle is travelling at normal speeds. However, if the belt is pulled out quickly or during sudden braking, during travel in

mountains or bends and during acceleration, the belt retractor blocks the seat belt.

Fastened seat belts on the front seats may be tensioned automatically by the proactive occupant protection system in critical

situations, for example during an emergency stop or in the event of oversteering or understeering. Both seat belts are slackened again

if the accident does not happen, or when the critical situation has passed. The proactive occupant protection system is ready to be

triggered again .

Belt tensioner

The seat belts for the front seat vehicle occupants and, depending on equipment, on the outer rear seats are equipped with belt

tensioners.

The belt tensioners are activated by sensors and tighten the seat belts during severe frontal, side and rear collisions and also possibly

vehicle rollovers. Any slack in the seat belt is tightened. This can reduce the forward movement of the vehicle occupants and their

movement in the direction of the impact. The belt tensioner works together with the airbag system. If the vehicle rolls over, the belt

tensioner will only be activated if the curtain airbags are triggered.

A fine dust may be produced when the airbags are triggered. This is quite normal and does not mean that there is a fire in the vehicle.

WARNING

The protective function of the belt tensioners permits only one activation of the belt tensioners. The system must be replaced if the

belt tensioners have been triggered.

● Belt tensioners that have been triggered, and any affected system parts, must be replaced immediately with new parts that are

approved by Volkswagen for the vehicle.

● Have repairs and modifications to your vehicle carried out only by a suitably qualified workshop. Suitably qualified workshops have

the necessary tools, diagnostic equipment, repair information and qualified personnel. Volkswagen recommends using an

authorised Volkswagen repairer.

● Never install recycled belt tensioner components or components that have been taken from end-of-life vehicles in your vehicle.

● Never modify any components of the belt tensioners.

Reversible belt tensioning (proactive occupant protection system)

Reversible belt tensioning may trigger in certain driving situations . Examples include:

—Strong braking.

—Oversteer or understeer.

—Minor collisions.

The reversible belt tensioners may remain continuously tensioned after certain driving situations. In this case, the seat belts

must be manually unfastened when the vehicle is stationary and then fastened correctly again in order to release the belt

tensioning.

Belt tension limiter

The seat belts for the front seat vehicle occupants and on the outer rear seats are equipped with belt tension limiters.

The belt tension limiter reduces the pressure exerted by the seat belt on the body during an accident.

Observe all safety requirements when the vehicle or components of the system are scrapped. These requirements are known

to the suitably qualified workshops (→ Belt tensioner). Volkswagen recommends using an authorised Volkswagen repairer.

Seat belts may become damaged during work on the belt tensioners or while removing or installing vehicle parts in conjunction with

other repair work. This damage will not always be noticeable. As a result, the belt tensioners may not function correctly or may not

function at all in the event of an accident.

Regulations must be observed to ensure that the effectiveness of the belt tensioner is not reduced and that removed parts do not

cause any injuries or environmental pollution. These requirements are known to suitably qualified workshops. Volkswagen

recommends using an authorised Volkswagen repairer.

WARNING

The risk of severe or fatal injuries may be increased if the seat belts, automatic belt retractors and belt tensioners are not used

correctly, or if they are repaired by a non-professional. As a result, the belt tensioners may not be triggered when they should, or they

may be triggered unexpectedly.

● Never carry out any repairs, adjustments or removal and refitting of parts in the belt tensioners or seat belts by yourself, and have

such work carried out only by a suitably qualified workshop . Volkswagen recommends using an authorised Volkswagen repairer.

● Seat belts, belt tensioners and automatic belt retractors cannot be repaired. They must be replaced.

The airbag modules and belt tensioners may contain perchlorate. Observe the legal requirements for disposal.

The proactive occupant protection system is an assistance system that initiates action to protect vehicle occupants in dangerous

situations. However, the system cannot prevent a collision.

Speed range

The basic function of the proactive occupant protection system is available when driving forwards at speeds from approx. 30 km/h

(19 mph).

WARNING

The proactive occupant protection system is not a substitute for the full attention of the driver and operates only within the limits of

the system. The proactive occupant protection system cannot detect all driving situations and may not react or may react with a

delay or in an undesired way. If you do not pay due attention, there is a risk of accidents and serious or even fatal injuries.

● Always pay due attention and do not rely exclusively on the system. The driver is always responsible for all driving tasks.

● Observe the system limits (→ Proactive occupant protection system).

● Adapt your speed and the distance from the vehicles ahead to suit visibility, weather, road and traffic conditions.

Basic functions

The following functions may be triggered individually or together in critical driving situations, e.g. in the event of emergency braking,

understeer and oversteer or minor collisions:

—Reversible belt tensioning of the fastened driver and front passenger seat belts.

—Automatic closing of the glass roof and side windows down to a gap, depending on the vehicle equipment.

The belts may be tensioned individually or together depending on the respective critical driving situations.

Additional functions for vehicles with Automatic Emergency Braking (Front Assist)

For vehicles with Automatic Emergency Braking (Front Assist), the system limits also include calculation of the probability of a rear-end

collision with the vehicle in front. If the system detects that a rear-end collision is likely, or initiates severe braking, it can trigger the

proactive occupant protection system.

Setting in driving profile selection

In vehicles with driving profile selection, the proactive occupant protection system is adapted to the special vehicle setup of the

respective driving profile.

The availability of the proactive occupant protection system depends on country-specific legal regulations and the vehicle equipment.

The proactive occupant protection system will not be available, or will only be available to a limited extent, in the following situations:

—Malfunction of the ESC, reversible belt tensioners or airbag control unit .

—TCS deactivated or ESC restricted .

—Automatic Emergency Braking (Front Assist) is restricted or has a system fault.

—Reverse gear is engaged.

—In the case of reflective objects, e.g. crash barriers, tunnel entrances, heavy rain or icing-up.

—In the case of animals or objects that are difficult to detect.

A message is shown briefly on the instrument cluster display.

—The proactive occupant protection system functions are restricted or the system is not available. Switch off and restart the engine.

—If the fault persists, go to a suitably qualified workshop and have the proactive occupant protection system checked. Volkswagen

recommends using an authorised Volkswagen repairer.

Depending on the malfunction, additional information may be displayed in the vehicle status (→ Vehicle settings menu).

Airbags cannot replace seat belts, which must be worn at all times.

Airbags are only able to offer additional safety for vehicle occupants if the seats, seat belts, head restraints and – in the case of the

driver – steering wheel are adjusted and used correctly.

Visible damage to the vehicle does not always mean that the airbag should have been triggered.

Situations in which the airbags will not necessarily be triggered:

—When the ignition is switched off during a collision.

—In the case of light front-end collisions.

—In the case of a slight side collision.

—In the case of a rear-end collision.

—When the vehicle rolls over.

—In the case of low-speed collisions.

A triggered airbag may cause injuries, such as swelling, bruising, burning and grazing.

WARNING

The risk of injury increases if there are any objects between the vehicle occupants and the deployment zones of the airbags when

they are triggered as these objects will change the airbag deployment zone. The objects could enter the deployment zone of the

airbags during sudden braking or driving manoeuvres or in the event of accidents and then be flung dangerously through the vehicle

interior if the airbags are triggered.

● Never hold any objects in your hand or on your lap while the vehicle is in motion.

● Never transport any objects on the front passenger seat.

WARNING

Airbags no longer work effectively after being triggered and must be replaced. Without the protection offered by airbags, the risk of

injury increases in the event of sudden braking or driving manoeuvres or accidents.

● Airbags that have been triggered, and any affected system parts, must be replaced immediately with new parts that are approved

by Volkswagen for the vehicle.

● Have repairs and modifications to your vehicle carried out only by a suitably qualified workshop. Suitably qualified workshops have

the necessary tools, diagnostic equipment, repair information and qualified personnel. Volkswagen recommends using an

authorised Volkswagen repairer.

● Never install recycled airbag components or components that have been taken from end-of-life vehicles in your vehicle.

● Never alter components of the airbag system.

WARNING

Fine dust particles or steam may be released when the airbags are triggered. This is normal and does not mean that there is a fire in

the vehicle. The fine dust can cause irritation to the skin and eye membranes and cause breathing difficulties, particularly for people

suffering from asthma or people who have (had) other respiratory problems.

● To help reduce breathing difficulties, get out of the vehicle or open the windows or doors for more fresh air.

● If you come into contact with the dust, you should wash your hands and face with a mild soap and water before eating.

● Rinse out your eyes and any open wounds with water if dust has got into them.

WARNING

Cleaning agents that contain solvents will cause the surface in the area of the airbag fitting locations to become porous. In an

accident that results in triggering of the airbags, loose plastic parts can be propelled through the vehicle interior and cause serious

injury.

● Never clean the dash panel or the surfaces in the area of the airbag fitting locations with cleaning agents that contain solvents.

Functional check

The yellow indicator lamp in the instrument cluster display lights up briefly as a functional check when the ignition is switched

on and goes out after a few seconds.

Fault in airbag or belt tensioner systems

The yellow indicator lamp lights up continuously. In addition, a message may be displayed in the instrument cluster.

A malfunction has been detected in at least one airbag or belt tensioner.

1. Remove the child seat from the front passenger seat and install it on the rear seats.

2. Go to a suitably qualified workshop and have the airbag and belt tensioner systems checked. Volkswagen recommends

using an authorised Volkswagen repairer.

Airbag system or belt tensioner systems switched off with diagnostic tool

The yellow indicator lamp lights up for around 4 seconds when the ignition is switched on and then flashes for around 12

seconds. In addition, a message may be displayed in the instrument cluster.

At least one airbag or belt tensioner was switched off with a diagnostic tool.

1. Go to a suitably qualified workshop and have a check carried out to establish whether the airbag or belt tensioner systems

must remain switched off. Volkswagen recommends using an authorised Volkswagen repairer.

Fitting locations and deployment zones of the airbags.

Location

1

2

3

4

5

Front passenger front airbag in the dash panel.

Curtain airbags above the front and rear side windows (both sides).

Front side airbags in the driver seat and front passenger seat backrests.

Centre airbag in the driver seat backrest (depending on country and equipment).

Driver front airbag in the steering wheel.

The airbag locations are identified by the text “AIRBAG”.

The white areas in the illustration are covered by the airbags when deployed (deployment zone) → Fig. 1. You must never leave or

attach any objects in these areas →

.

WARNING

Once triggered, an airbag inflates in milliseconds at very high speed. This could cause objects to be flung through the vehicle interior.

This can cause serious injuries.

● Always leave the deployment zones of the airbags clear.

● Never secure any items to the covers or in the deployment zones of the airbags.

● Do not stick anything on or cover the locations of the airbags or the surfaces in the deployment zones of the airbags or modify

these components in any way.

● No other people, animals or objects may be carried between the occupants and the airbag deployment zones. Ensure that children

and other passengers in the vehicle also keep to this rule.

● Do not attach any objects, e.g. mobile navigation devices, to the windscreen above the front airbag on the front passenger side.

● Only push the sun visors over to the side windows if no items are attached to the visors (e.g. pens or a garage door opener).

● Do not install any sun blinds onto the side windows unless they have been expressly approved for use in your vehicle.

● The coat hooks in the vehicle should be used only for lightweight clothing. Do not leave any heavy or sharp objects in the pockets.

● Do not fit any accessories to the doors.

WARNING

An incorrect seat position could hinder the proper function of the front airbag and cause serious injury.

● Always hold the steering wheel with both hands at the sides on the rim in the nine o’clock and three o’clock positions while

driving.

● Adjust the driver seat so that there is at least 25 cm (approximately 10 inches) between the driver’s rib cage and the hub of the

steering wheel. If your build makes it impossible to fulfil this requirement, then you must contact a suitably qualified workshop.

Volkswagen recommends using an authorised Volkswagen repairer.

● Adjust the front passenger seat so that the distance between the passenger and the dash panel is as large as possible.

WARNING

Incorrect use of the seats could hinder the proper function of the airbags and cause serious injury.

● Never remove the front seats from the vehicle or alter any components of these seats.

● Do not exert excessive force on the seat backrest bolsters.

● Do not fit seat covers or protective covers over the seats unless they have been expressly approved for use in the vehicle.

● Have any damage to the seat covers or around the seams of the airbags repaired immediately by a suitably qualified workshop.

Volkswagen recommends using an authorised Volkswagen repairer.

In the dash panel on the front passenger side: key-operated

switch for switching the front airbag on the front passenger side on

and off.

Observe the country-specific specifications for use of child seats on the front passenger seat (→ Child seats).

Switch off of the front passenger front airbag is not available in all countries. If there is no key-operated switch in the vehicle, the front

passenger front airbag can only be deactivated by a suitably qualified workshop. Volkswagen recommends using an authorised

Volkswagen repairer.

Front passenger front airbag switched on

In the centre console: indicator lamp for activated front

passenger front airbag (depending on country).

The yellow indicator lamp for the switched on front passenger front airbag lights up for around 60 seconds after the

ignition has been switched on or after switching on the front passenger front airbag with the key-operated switch → Fig. 2

and then switches off again automatically.

The front passenger front airbag has been switched on.

1. Check whether the front passenger front airbag must remain switched on.

Front passenger front airbag switched off

In the centre console: indicator lamp for deactivated front

passenger front airbag (depending on country).

The yellow indicator lamp lights up continuously → Fig. 3. The front passenger front airbag has been switched off.

1. Check whether the front passenger front airbag must remain switched off, e.g. when using a child seat on the front

passenger seat.

Switch on the front passenger front airbag

1. Switch off the ignition.

2. Open the door on the front passenger side.

3. Fold the key bit of the vehicle key all the way out.

remove the emergency key from the vehicle key .

4. Insert the key bit into the key-operated switch until you feel the second point of resistance → Fig. 1.

The key bit is not fully inserted when doing this →

5. Turn the vehicle key or emergency key without using force to the position

6. Remove the vehicle key from the key-operated switch and fold away the key bit →

.

remove the emergency key from the key-operated switch and insert it back into the vehicle key →

.

7. Close the door on the front passenger side.

The yellow PASSENGER AIR BAG indicator lamp

lights up and goes out after approximately 60 seconds (→ Indicator lamp

indicator lamp does not light up when the ignition is switched on (→ Indicator

for standard airbag system).

8. Check that the yellow PASSENGER AIR BAG

lamp for standard airbag system).

Switching off the front passenger front airbag

1. Switch off the ignition.

2. Open the door on the front passenger side.

3. Fold the key bit of the vehicle key all the way out.

remove the emergency key from the vehicle key .

4. Insert the key bit into the key-operated switch until you feel the second point of resistance → Fig. 1.

The key bit is not fully inserted when doing this →

5. Turn the vehicle key or emergency key without using force to the position

6. Remove the vehicle key from the key-operated switch and fold away the key bit →

.

remove the emergency key from the key-operated switch and insert it back into the vehicle key →

.

7. Close the door on the front passenger side.

The yellow PASSENGER AIR BAG

indicator lamp lights up continuously when the ignition is switched on (→ Indicator lamp

for standard airbag system).

Confirmation that the front passenger front airbag has been switched off

A switched off front passenger front airbag is indicated only by the PASSENGER AIR BAG

indicator lamp lighting up yellow

continuously (→ Indicator lamp for standard airbag system).

If the front passenger front airbag is switched off and the yellow PASSENGER AIR BAG indicator lamp

does not light up

continuously or lights up together with the yellow indicator lamp in the instrument cluster display, there may be a fault in the airbag

system. For this reason, do not fit a child restraint system on the front passenger seat for safety reasons. The front passenger front

airbag may trigger during an accident →

.

DANGER

Observe the important safety instructions for the front passenger front airbag (→ Child seats).

DANGER

If the airbag is deactivated, people on the front passenger seat may be severely or fatally injured in the event of an accident. For this

reason, the front passenger front airbag must be deactivated only in special cases.

● Switch the front passenger front airbag off only if, in exceptional circumstances, a rear-facing child seat is secured on the front

passenger seat. As soon as the rear-facing child seat on the front passenger seat is no longer being used, switch the front

passenger front airbag on again.

● Only deactivate the front passenger front airbag if, in exceptional circumstances, the front passenger seat backrest is folded

forwards (depending on the vehicle equipment). Reactivate the front passenger front airbag as soon as the front passenger seat

backrest is folded back again.

● To prevent damage to the airbag system, switch the front passenger front airbag on and off only when the ignition is switched off.

● As the driver, always make sure that the key-operated switch is in the correct position.

WARNING

If there is a fault in the airbag system, the airbag may not trigger correctly, may not trigger at all or may trigger unexpectedly. This

can cause severe or fatal injuries.

● In the event of a fault, have the airbag system checked immediately by a suitably qualified workshop. Volkswagen recommends

using an authorised Volkswagen repairer.

● If there is a fault in the airbag system, never install a child seat on the front passenger seat and remove any child seats that are

installed.

WARNING

If the vehicle key or emergency key remains inserted in the key-operated switch while the vehicle is moving, vibrations may cause the

vehicle key or emergency key to turn in the key-operated switch and activate the front passenger front airbag unintentionally. The

front passenger front airbag could then accidentally inflate, leading to serious or fatal injuries.

● Always remove the vehicle key or manual key from the key-operated switch before you switch on the ignition.

NOTICE

If the key bit is not inserted far enough, the key switch could be damaged when the key is turned.

● Insert the key bit into the key-operated switch up to the second point of resistance.

NOTICE

If the vehicle key or emergency key are inserted in the key-operated switch, this could result in damage to the door trim, dash panel,

key-operated switch and vehicle key or emergency key when the front passenger door is closed.

● Always remove the vehicle key or manual key from the key-operated switch before you close the front passenger door.

Child seats reduce the risk of injury in the event of an accident. Always use child seats when driving with children.

Note the following:

—Child seats are classified into groups depending on the size, age and weight of the child for which they are designed.

—Various securing systems are used to secure child seats in the vehicle.

For safety reasons, child seats must always be fitted to the rear seats (→ Child seats).

Volkswagen recommends child seats from the Volkswagen range of accessories. These child seats have been developed and approved

for use in Volkswagen vehicles.

For further information on the child seats from the range of accessories, contact an authorised Volkswagen repairer or visit the

Volkswagen website.

WARNING

Unsecured or inadequately secured children can suffer serious or fatal injuries in the event of a sudden driving or braking manoeuvre

and in an accident.

● Always transport children younger than 12 years of age or under 150 cm (about 4 ft 11 in) in height in a suitable child seat while

the vehicle is in motion. Regulations in some countries may differ and must be complied with.

● Always secure children in the vehicle in a suitable child seat. The seat used must be appropriate to the child’s height, weight and

age.

● Observe the specifications of the child seat manufacturer when installing the child seat in the vehicle and securing the child in the

child seat.

● Never fasten more than one child into one child seat.

● Under no circumstances should children or babies be held in a passenger’s or drivers lap while driving.

● Never leave a child unsupervised in a child seat.

● Never allow a child to be carried in a vehicle without being properly secured, and never allow a child to stand up or to kneel on a

seat, or to sit incorrectly while the car is in motion. This is particularly important for children carried on the front passenger seat. In

the event of an accident, children may sustain serious injuries to themselves and others.

● The child seat can only provide maximum protection if the seat belt is routed correctly around it. Always ensure that the seat belt

is routed as specified in the instructions provided by the child seat manufacturer. If the seat belts are not worn correctly this can

cause injuries even in a minor accident.

● After an accident, it is vital to replace any child seats that were in use during the accident, as they could have sustained non-visible

damage.

Only use child seats that have been officially approved and are suitable for the child.

Standards for child seats

In member states, child seats are subject to the regulations ECE R 44 or ECE R 129. Both regulations apply simultaneously. Child seats

which have been tested in accordance with these standards carry an orange ECE approval label. This ECE approval label may include

the following information on the child seat:

—Weight class.

—Size class.

—Approval category (universal, semi-universal, vehicle-specific or i-Size).

—Approval number.

On child seats that are approved under regulation ECE R 44, the eight-digit approval number on the ECE approval label must begin

with 03 or 04. This shows that the seat is admissible for use. Older child seats with an approval number beginning with 01 or 02 are not

admissible.

Child seat weight classes

Example illustrations of child seats.

Class

Child’s weight

up to 10 kg

up to 13 kg

9 to 18 kg

Group 0

Group 0+

Group 1

Group 2

Group 3

15 to 25 kg

22 to 36 kg

—

: group 0/0+ or 0/1 rear-facing infant carriers → Fig. 1 are the best option for the period from birth to about 18

months.

: group 1 (up to about 4 years old) and group 1/2 (up to about 7 years old) with an integral belt system are the best for

children over the relevant weight limit.

: groups 2 and 3 include child seats with a backrest, and booster seats with no backrest. Child seats with a

backrest have integrated seat routing and side padding, and so provide better protection than booster seats with no backrest.

Volkswagen therefore recommends the use of child seats with a backrest. Group 2 child seats are for children up to the age of about

7, group 3 child seats for children more than around 7 years old.

Child seat with additional belt guide (illustration).

When using a Group 2 child seat or a child seat for children from a height of 100 cm (3 ft 3 in) with backrest, Volkswagen recommends

using the additional belt guide on the child seat for the seat belt in the pelvic area, if available → Fig. 2 1 . Please observe the

instructions for use of the child seat.

Not every child will fit in the child seat specified for their weight group. Likewise, not every seat will fit in every vehicle. Therefore it is

vital to check that the child fits properly in their child seat and that the child seat can be securely fastened in the vehicle.

Child seat approval categories

Child seats can be classified as “universal” (in accordance with regulations ECE-R 44 and ECE-R 129), “semi-universal”, “vehicle-

specific” (in accordance with regulation ECE-R 44 in each case) or “i-Size” (in accordance with ECE-R 129).

—

: child seats with “universal” approval are approved for use in all vehicles. No type list is required. In the case of universal

approval for ISOFIX, the child seat must also be secured with a top tether.

: “semi-universal” approval requires other safety devices for attaching the seat (that require additional testing) in

addition to the standard requirements for universal approval. Child seats with “semi-universal” approval come with a type list. The

seats should only be used in vehicles that are included on this list.

—

: child seats with vehicle specific approval must have undergone dynamic testing in each model of vehicle for which

it is approved. Child seats with “vehicle-specific” approval also come with a type list.

: child seats classified as “i-Size” must conform to the installation and safety requirements prescribed in regulation ECE R 129.

Contact the child seat manufacturer to find out whether child seats are approved for this vehicle, and if so which ones, in accordance

with i-Size.

Country-specific regulations

The standards and regulations governing the use of child seats and child seat securing mechanisms differ from country to country. Not

all countries allow you to transport children on the front passenger seat. Regulations and legal requirements take precedence over the

information given in this owner’s manual.

Information on fitting a child seat

Observe the following general information when fitting a child seat. This information is relevant whatever child seat securing system is

being used.

—Read and follow the instructions provided by the child seat manufacturer →

.

—Whenever possible, fit the child seat on the rear bench seat behind the front passenger seat so that children can exit the vehicle on

the kerb side.

—Set the seat belt height so that the seat belt routing follows a natural line and is adjusted to the child seat without turning back on

itself. For rear-facing child seats, use the lowest position of the seat belt height adjuster.

—Deactivate the front passenger front airbag if fitting a rear-facing child seat on the front passenger seat.

—When fitting on the front passenger seat, push the front passenger seat back fully and adjust the seat to the highest position. Adjust

the backrest to an upright position (→ Front seat, mechanical).

Applies to child seats of the size class C/ISOFIX class R3: When fitting on the front passenger seat, push the front passenger seat

back fully and adjust the seat to the a bottom to middle position. Adjust the backrest to an upright position (→ Front seat,

mechanical) (→ Child seat with ISOFIX or i-Size).

—Always ensure that there is enough space around the child seat. If necessary, adjust the position of the seat in front. When doing so,

ensure that the driver or front passenger can still maintain a correct sitting position (→ Sitting position).

—The backrest of the child seat must lay as flat as possible against the vehicle seat backrest. If required, adjust the seat backrest angle

so that the child seat lies flush against the backrest. Once it has been installed, if the child seat is touching the head restraint and

therefore cannot be positioned flush against the backrest, push the head restraint all the way up, or remove and stow safely in the

vehicle .

—The settings of the respective seat must no longer be adjusted after correct installation of the child seat. If the seat settings have

been adjusted, installation of the child seat must be checked and adapted if necessary.

—If a child seat is used on a seat, no functions must be used on this seat, e.g. the massage function or seat heating (→ Seat climate

control).

Airbag sticker

On the sun visor: airbag label (illustration).

On the B-pillar: airbag label (illustration).

The vehicle may be provided with stickers giving important information about the front passenger front airbag. The information on

these stickers may vary from country to country. The stickers may be found:

—On the driver sun visor and in some cases on the front passenger sun visor → Fig. 1.

—On the B-pillar on the front passenger side → Fig. 2.

It is essential to observe the warning information shown on these stickers before installing a rear-facing child seat →

.

Risks involved in carrying children on the front passenger seat

If you use a

, the front passenger front airbag can cause critical or potentially fatal injuries when it inflates →

.

Rear-facing child seats may be used on the front passenger seat only if the front passenger front airbag has been switched off . A

switched off front passenger front airbag is indicated by means of the continuously lit yellow PASSENGER AIR BAG indicator lamp

in the driver’s field of vision (→ Indicator lamp for standard airbag system).

It is not possible to switch off the front passenger front airbag in all countries (→ Airbag system).

If using a

, do not deactivate the front passenger front airbag. When fitting the child seat, ensure that it is as

far away as possible from the front passenger front airbag. The front passenger front airbag can cause severe injuries when it inflates

→

.

Some child seats are not suitable for use on the front passenger seat. The child seat must be specially authorised by the manufacturer

for use on the front passenger seat in vehicles with front and side airbags. Authorised Volkswagen repairers keep an up-to-date list of

authorised child seats.

DANGER

Observe the important safety instructions for the front passenger front airbag (→ Airbag system).

DANGER

If you use a rear-facing child seat on the front passenger seat, the child sitting in it is at increased risk of sustaining serious or life-

threatening injuries or being killed in the event of an accident.

● Never secure a rear-facing child seat to the front passenger seat if the front passenger front airbag is switched on.

● Deactivate the front passenger front airbag if you want to install a child seat on the front passenger seat. If the front passenger

front airbag cannot be deactivated, you must not use rear-facing child seats.

● In order to establish the maximum possible distance from the front passenger front airbag, move the front passenger seat as far

back as possible and adjust to the highest position.

● When fitting a child seat of the size class C/ISOFIX class R3, move the front passenger seat as far back as possible and adjust to a

bottom to middle position.

● Move the backrest to the upright position.

● Set the seat belt height so that the seat belt routing follows a natural path adapted to the child seat without excessive deviations.

For rear-facing child seats, use the lowest position of the seat belt height adjuster.

● Only use child seats that have been approved by the child seat manufacturer for use on a front passenger seat with front and side

airbags.

WARNING

Child seats present a risk of injury if incorrectly installed.

● Always read and follow the installation instructions and warning information provided by the child seat manufacturer.

WARNING

Using a forward-facing child seat on the front passenger seat presents a risk of injury.

● In order to establish the maximum possible distance from the front passenger front airbag, move the front passenger seat as far

back as possible and adjust to the highest position.

● Move the backrest to the upright position.

● Set the seat belt height so that the seat belt routing follows a natural path adapted to the child seat without excessive deviations.

For rear-facing child seats, use the lowest position of the seat belt height adjuster.

● Only use child seats that have been approved by the child seat manufacturer for use on a front passenger seat with front and side

airbags.

WARNING

A triggered curtain or side airbag can cause injuries.

● Ensure that no children are seated within the airbag deployment zones .

● Do not place any objects in the airbag deployment zones.

Different countries use different securing systems for safely fitting child seats in the vehicle.

Please only ever use the securing systems described here to secure child seats to the vehicle.

Overview of securing systems

—

: ISOFIX and i-Size are standardised securing systems for fitting child seats in the vehicle quickly and safely. The ISOFIX

or i-Size attachment system creates a rigid connection between the child seat and the car body.

The seat has two rigid attachment arms. The attachment arms click into ISOFIX retaining rings between the seat cushion and the

backrest (→ Child seat with ISOFIX or i-Size). A top tether or a support foot may sometimes have to be used in addition to the ISOFIX

anchor points described above.

—

: it is better to secure child seats using the ISOFIX system, if available, rather than with a three-point

automatic seat belt (→ Child seat with seat belt).

Additional securing points:

—

: the strap at the top of the child seat is routed over the backrest and hooked to an anchor point located on the back of the

rear seats and front passenger seat (→ Child seat with top tether). Top tether anchor points are marked with an anchor symbol.

: some child seats are supported by a support foot resting on the floor of the vehicle. This support foot helps prevent

the child seat tipping forward in a crash. Child seats with a support foot can only be used on the front passenger seat and the outer

—

rear seats →

.

Recommended child seat securing systems

Volkswagen recommends that child seats are secured as follows:

—

:

—ISOFIX/i-Size and top tether.

—ISOFIX/i-Size and support foot.

:

—ISOFIX/i-Size and top tether.

—ISOFIX/i-Size and support foot.

:

—ISOFIX/i-Size and, if applicable, top tether.

—ISOFIX/i-Size and, if applicable, support foot.

WARNING

Unsecured or inadequately secured children can suffer serious or fatal injuries in the event of a sudden driving or braking manoeuvre

and in an accident.

● Observe the specifications of the child seat manufacturer when installing the child seat in the vehicle and securing the child in the

child seat.

● Do not use child seats that must be secured in the vehicle with lower tethers according to the child seat manufacturer’s

instructions.

WARNING

Incorrect use of the support foot can cause severe or fatal injuries.

● Ensure that the support foot is always correctly and safely installed.

● Always read and follow the installation instructions and warning information provided by the child seat manufacturer.

● Do not transport children in child seats with a support foot if the weight of the child seat, including the child, exceeds a total

weight of 33 kg (around 73 lbs).

WARNING

Child restraint anchorages are designed to withstand only those loads imposed by correctly fitted child restraints. Under no

circumstances are they to be used for adult seatbelts, harnesses, or for attaching other items or equipment to the vehicle.

Quick guide to ISOFIX and i-Size installation

The identification marking of the ISOFIX or i-Size anchor points is equipment and country dependent.

I-Size anchor points are not available on the front passenger seat in some countries.

The following table shows the installation options for ISOFIX or i-Size child seats at the ISOFIX or i-Size anchor points of the individual

seats.

Front passenger seat

Front passenger

Front passenger front

front airbag

airbag deactivated

activated

: up to 10 kg

: up to 13 kg

Rear-facing

E/R1

D/R2

C/R3

D/R2

C/R3

B/F2

X

IL-SU

X

Rear-facing

Front-facing

X

IL-SU

X

IL-SU

X

: 9 to 18 kg

IL-SU,

IUF

B1/F2X

A/F3

IL-SU, IUF

: 15 to 25 kg

: 22 to 36 kg

Front-facing

Rear-facing

Front-facing

–

IL-SU

X

IL-SU

i-U

X

–

–/R2

i-U

X

–/B2, F2X

–/B2, B3

i-U

i-B

X

i-B

—

: the size class shown corresponds to the permissible weight range of the child using the seat. The size class is indicated on

the ECE approval label for child seats with “universal” or “semi-universal” approval. A size class indication is affixed to the child seat.

— : seat not suitable for securing an ISOFIX or i-Size child seat in this group.

—

: seat suitable for installing an ISOFIX child seat with “semi-universal” approval. Refer to the vehicle list supplied by the child

seat manufacturer.

—

: seat suitable for installing an ISOFIX child seat with “universal” approval.

: seat suitable for installing a front-facing or rear-facing i-Size child seat with “universal” approval.

: seat suitable for installing a front-facing i-Size child seat with “universal” approval.

: seat suitable for installing a front-facing ISOFIX booster seat of Group 2/3 as well as a front-facing i-Size child seat for children

with a height of 100 to 150 cm (around 3 ft 3 in to around 4 ft 11 in).

Installing child seats with ISOFIX or i-Size

The location of the bottom anchor points is indicated by either an ISOFIX or i-Size symbol.

Markings identifying the ISOFIX anchor points for child seats on the rear seats.

Markings identifying the i-Size anchor points for child seats on the rear seats and on the front passenger seat.

Fitting a child seat with attachment arms (illustration).

1. Observe the instructions (→ Child seats).

2. If necessary, fold down any protective caps that are fitted on the ISOFIX or i-Size anchor points.

3. Push the attachment arms of the child seat in the direction of the arrow onto the ISOFIX or i-Size anchorages → Fig. 1. The child

seat must click and audibly securely into place.

4. Perform a pull test on both sides of the child seat to make sure that the child seat is properly engaged.

If the child seat is fitted with a support foot, the foot must stand firmly on the floor of the vehicle.

On the rear of the rear seats: top tether anchor points for top

tether.

On the rear of front passenger seat (country-dependent):

attached top tether.

In the backrest of the premium sport seat (without opening)

on the front passenger side: routing for the top tether (illustration).

ISOFIX child seats with “universal” approval must be secured with an upper strap (top tether) in addition to the ISOFIX anchor points.

Secure the top tether only at the top tether anchor points provided for this purpose. The anchor points for use with the top tether are

marked by a symbol and sometimes also with “TOP TETHER” → Fig. 1, → Fig. 2.

Securing the top tether

On the rear of the outer rear seats or front passenger seat:

attached top tether.

1. Observe the instructions (→ Child seats).

2. Remove the luggage compartment cover if necessary.

3. Position the child seat in the centre of the seat cushion.

4. Push the attachment arms on the child seat into the ISOFIX anchor points in the direction of the arrow (→ Child seat with ISOFIX

or i-Size). The child seat must click and audibly securely into place.

5. If necessary, push the head restraint upwards and route the top tether of the child seat under the head restraint to the rear.

remove the head restraint if necessary and route the top tether of the child seat over the backrest to the rear.

Applies only to the premium sport seat without opening: Route the top tether over the head restraint → Fig. 3.

6. Hook the top tether of the child seat into the corresponding anchor point marked with “Top Tether” → Fig. 4.

7. Tighten the top tether so that the child seat is positioned against the upper section of the rear seat backrest.

WARNING

If the top tether is not secured properly or is not secured at the anchor points provided for this purpose, the child seat can become

detached and cause serious injuries.

● Always secure only one top tether of a child seat to one top tether anchor point.

● Secure the top tether only at the top tether anchor points provided for this purpose. Never secure the top tether of a child seat to a

fastening ring.

WARNING

Objects in the rear pockets of the front passenger seat can damage the top tether in the event of an accident. This can result in

serious injuries.

● Do not keep any objects in the rear pockets of the front passenger seat when using the top tether.

Depending on the country and equipment, there may be two or three top tether anchor points in the luggage compartment

behind the rear seat backrest.

If you want to fit a child seat from the “universal” (u) approval category in your vehicle, you must first ensure that it is approved for the

seat position in question. Relevant information is given on the orange ECE approval label of the child seat. Refer to the following table

for the installation options.

Front passenger seat

Child’s

weight

Rear

Group

Front passenger front airbag

activated

Front passenger front airbag

deactivated

seats

up to 10 kg

up to 13 kg

Front passenger seat

Child’s

weight

Rear

Group

Front passenger front airbag

activated

Front passenger front airbag

deactivated

seats

9 to 18 kg

15 to 25 kg

22 to 36 kg

u: universal; x: seat not suitable for securing a child seat of this group.

Securing a child seat using the seat belt

1. Observe the instructions (→ Child seats).

2. Set the seat belt height so that the seat belt routing follows a natural line and is adjusted to the child seat without turning back

on itself. For rear-facing child seats, use the lowest position of the seat belt height adjuster.

3. Fasten the seat belt and guide it through the child seat as described in the child seat manufacturer’s instructions.

4. Ensure that the seat belt is not twisted.

5. Insert the latch plate into the buckle for the appropriate seat and push it down until it audibly engages.

Child seats with the “semi-universal” approval category that are secured by means of a seat belt and support foot must not be installed

on the centre rear seat.

Transporting a child on the centre rear seat

In the second row of seats: position of the belt buckles

(illustration).

1

2

Belt buckle for the middle seat.

Buckle for the outside seat.

A child seat must always be secured centrally on the car seat. To ensure this on the middle seat of the rear seat, please observe the

following:

1. Push the buckle for the middle seat → Fig. 1 1 behind the buckle for the outside seat → Fig. 1 2 .

2. Insert the latch plate of the seat belt of the middle seat into the buckle for the middle seat → Fig. 1 1 and push it down until it

audibly engages.

3. To ensure the seat belt is correctly fastened do not twist the buckles → Fig. 1.

Observe any legislation concerning the safety of a broken-down vehicle. For example, many countries stipulate that you have to switch

on the hazard warning lights and wear a high-visibility waistcoat (→ Emergency equipment).

Checklist of what to do in the event of a breakdown

To ensure your own safety and that of your passengers, observe the following points in the specified order:

1. Stop the vehicle at a safe distance away from moving traffic and on a suitable surface. Observe all the important information on

parking → , .

2. Switch on the hazard warning lights (→ Centre console).

3. Ensure that all occupants exit the vehicle and go to a safe place away from moving traffic, e.g. behind the safety barrier. Observe

country-specific regulations on high-visibility waistcoats.

4. Place the warning triangle in position to draw the attention of other road users to your vehicle.

5. Observe safety notes (→ In the bonnet space).

6. Seek expert assistance if necessary. Volkswagen recommends using the Volkswagen emergency service.

When the hazard warning lights are switched on, for example if you are being towed, you can still indicate a change in direction or lane

change by operating the turn signal. The hazard warning lights will be interrupted temporarily.

Comply with the important information on towing (→ Tow-starting or towing).

WARNING

Any broken-down vehicle poses a high accident risk for the vehicle occupants and other road users.

● Stop the vehicle as soon as possible and when safe to do so.

● Park the car at a safe distance from moving traffic.

● Switch on the hazard warning lights.

● Never leave other persons alone in the vehicle, particularly children or people requiring assistance. This applies in particular when

the doors are locked. People locked in the vehicle may be subjected to very high or very low temperatures.

WARNING

The components of the exhaust system become very hot. This can cause fires and serious injuries.

● Park the vehicle so that no part of the exhaust system can come into contact with any inflammable material underneath the

vehicle, e.g. dry grass or fuel.

NOTICE

Pushing the vehicle by hand can cause damage to the vehicle, e.g. deformation or detachment of add-on parts.

● When pushing the vehicle by hand, do not press on the tail light clusters, large panels and side or rear spoilers.

Checklist of what to do after an accident

To ensure your own safety and that of your passengers in an accident, observe the following actions in the specified order:

1. Switch off the ignition.

2. Switch on the hazard warning lights (→ Centre console).

3. Place the warning triangle in position to draw the attention of other road users to your vehicle.

4. Ensure that all occupants exit the vehicle and go to a safe place away from moving traffic, e.g. behind the safety barrier.

Administer first aid and observe country-specific regulations on high-visibility waistcoats.

5. Report the accident to the fire service.

6. Wait for the emergency services at the scene of the accident.

Switch on the hazard warning lights, e.g. in the following situations:

—When traffic ahead suddenly slows down or you reach the tail end of a traffic jam to warn vehicles behind you.

—When there is an emergency.

—If the vehicle breaks down.

—When tow-starting or towing.

Always follow local regulations for the use of the hazard warning lights.

If the hazard warning lights are not working, you must use an alternative method of drawing attention to the broken-down vehicle.

This method must comply with traffic legislation.

The 12-volt vehicle battery will discharge if the hazard warning lights are left on over a long period of time – even when the

ignition is switched off.

Depending on the vehicle equipment, the brake lights flash in quick succession if you brake sharply or initiate full braking at a

speed of more than 80 km/h (about 50 mph). This provides an especially conspicuous warning for the following traffic. If you

then continue to brake, the hazard warning lights will be switched on automatically at speeds under approximately

10 km/h (6 mph). Once the vehicle starts to accelerate, the hazard warning lights will switch off again.

First-aid kit

Depending on country and the vehicle equipment, the first-aid kit may be located in a stowage compartment or a holder in the luggage

compartment, under the luggage compartment floor or in the vehicle interior.

The first-aid kit must comply with legal requirements.

—Observe the expiry dates of the contents.

—After use, renew contents if necessary and stow the first-aid kit safely again.

Warning triangle

In the boot lid: holder for the warning triangle.

Depending on the country and vehicle equipment, the warning triangle may be located in the boot lid.

1. With the boot lid open, turn the lock on the holder → Fig. 1 90° anticlockwise.

2. Open the holder and remove the warning triangle storage box.

3. After use, stow the warning triangle back in the storage box and place the storage box into the holder and lock it into place.

The warning triangle must comply with legal requirements.

High-visibility waistcoat

Depending on country and the vehicle equipment, the high-visibility waistcoat may be located in a stowage compartment in the front

door trim or in the glove compartment (→ Driver door) (→ Front passenger side).

The high-visibility waistcoat must comply with legal requirements.

Fire extinguisher

Depending on country and the vehicle equipment, a fire extinguisher may be located in a holder in the footwell under the front

passenger seat.

The fire extinguisher must meet legal requirements, be ready for use at all times and be checked on a regular basis (see seal of approval

on the fire extinguisher).

WARNING

In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle and cause severe

injuries.

● Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders provided in the vehicle.

● Stow the high-visibility waistcoat in a stowage compartment where it can be easily reached.

In the roof console: buttons for voice services and indicator

lamp.

Information Call.

Breakdown Call.

Emergency Call Service.

Depending on the vehicle equipment and country, voice services and the Emergency Call Service can be performed by means of the

control in the roof console → Fig. 1, , . If the Emergency Call Service is available in the vehicle’s service portfolio, the Emergency Call

Service is activated as standard for a limited period of time. The required connection is established by a factory-fitted control unit.

Please also observe the additional information on mobile online services .

Indicator lamp for the Emergency Call Service

The control is equipped with an indicator lamp → Fig. 1 (arrow). Depending on the operational status of the Emergency Call Service in

the vehicle, the indicator lamp lights up in different colours and light sequences:

Indicator lamp does not light up: Emergency Call Service is deactivated or not available.

Indicator lamp flashes red after the ignition is switched on: system error. Emergency Call Service is deactivated.

Indicator lamp lights up red continuously: system error. Emergency Call Service is restricted or not available.

Indicator lamp lights up green: Emergency Call Service is available, system is ready for operation in the vehicle.

Indicator lamp flashes green: active connection to a voice service.

Information Call

—The Information Call enables you to call Volkswagen Customer Care.

—The Information Call function is available only in some sales regions.

—The person who takes your call will talk to you in the language of the country in which the vehicle is registered for the mobile online

services or in the language of the country for which the vehicle was produced.

Safety for Your Volkswagen T-Roc SUV First Generation (2017-2025)

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