If multiple Over-the-Air Updates are available for the vehicle at the same time, one Over-the-Air Update must be completed
successfully before the next Over-the-Air Update can be carried out.
It is in your best interests to perform Over-the-Air Updates as promptly as possible. If the Over-the-Air Update is ignored
multiple times by the driver, an authorized Volkswagen dealer or authorized Volkswagen Service Facility must be contacted
for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
WARNING
In very rare circumstances, it is possible that a control module may no longer work properly after an Over-the-Air Update.
Malfunctions in a control module and the vehicle can cause serious accidents and fatal injuries.
If the vehicle works or reacts differently to normal while driving, reduce your speed in a controlled manner.
Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
WARNING
If the digital instrument cluster malfunctions after an Over-the-Air Update, it will not be possible to display instruments,
warning lights, symbols or messages. Driving with a malfunctioning instrument cluster can lead to serious accidents and
fatal injuries.
Do not use the vehicle. Contact Volkswagen Customer Care.
NOTICE
If special modifications are made to vehicles outside of the responsibility of Volkswagen AG, such as for service vehicles
or taxis, there is a risk that these special functions, e.g. taximeter, will no longer work properly after an Over-the-Air
Update.
Contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility before performing an Over-
the-Air Update.
Measures to increase performance or efficiency (e.g. engine tuning) that are not performed by Volkswagen may be
reverted by an Over-the-Air Update.
Depending on the vehicle equipment, “release notes” that describe the changes to the vehicle status may be displayed
once before or after an Over-the-Air Update.
Requirements for an Over-the-Air Update
Please read the introductory information and heed the Warnings and Notice ⇒
and Introduction.
The following requirements must be met for an Over-the-Air Update to be downloaded and the software installation for an
Over-the-Air Update to be carried out.
The “Over-the-Air Update” function is available in your country.
You have concluded an active VW Car-Net® contract.
You have assigned the vehicle to your active Volkswagen user account.
There is a primary user; it may be necessary for you to log in as the primary user.
The vehicle is in an area with enough mobile reception.
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