Get Information Call, Roadside Assistance Call and Emergency Call Service Guide for Volkswagen Taos SUV First Generation (2022-2025)

Fig. 42 In the luggage compartment on the right-hand side: Holder for the warning triangle.

Depending on the country and the vehicle equipment, the warning triangle may be located in the luggage compartment on the

right-hand side.

1. Squeeze the catch on both sides ﬁg. 42 (arrows) and remove the sleeve of the warning triangle from the holder.

2. After use, store the warning triangle back in the sleeve and insert the sleeve back into the holder.

The warning triangle must meet the legal regulations.

Reﬂective vest

Depending on the vehicle equipment and country of use, the safety vest may be in a storage compartment in the front door

trim panel or in the glove compartment ⇒ Driver door, ⇒ Passenger’s side.

The reﬂective vest must meet the legal regulations.

Fire extinguisher

Depending on the vehicle equipment and country of use, a ﬁre extinguisher may be located in a holder in the footwell under th

front passenger seat.

The ﬁre extinguisher must meet the legal regulations, always be ready to operate, and be checked regularly – see inspection

seal on the ﬁre extinguisher.

WARNING

Objects that are loose or secured incorrectly can be thrown around the vehicle interior during sudden driving or braking

maneuvers or in a collision and cause serious injuries.

Always position the ﬁrst aid kit, warning triangle and ﬁre extinguisher securely in the holders provided in the

vehicle.

Store the reﬂective vest in a storage compartment so that it is easy to access.

Information Call, Roadside Assistance Call and Emergency Call Service

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Fig. 43 In the roof console: Controls for call services and indicator light.

Information call.

Roadside assistance call.

Emergency Call Service.

The control in the roof console ﬁg. 43 can be used for voice services, depending on the vehicle equipment and country of use

The required connection is produced by a control module installed by the manufacturer.

Note the additional information on VW Car-Net® ⇒ ®.

Indicator lights for the Emergency Call Service

An indicator light ﬁg. 43 (arrow) for voice and data transmission services is located in the control panel. The indicator light

comes on in different colors and light patterns depending on the vehicle operating status of the Emergency Call Service:

The indicator light does not light up: The vehicle is offline and has no connectivity.

The red indicator light comes on and

remains on: system error. The Emergency Call Service is limited or not available. The green indicator light lights up:

Displays the availability of mobile radio signal. Does not display whether VW Car-Net services have been purchased and

are active, except for the Emergency Call Service. The indicator light blinks green: there is a call in progress.

Information call

With an information call, a call can be made to the VW Car-Net call center for questions regarding VW Car-Net services.

The information call is only available in certain sales regions.

The information call can be executed whenever the ignition of the vehicle is switched on.

The information call can be manually executed with the control panel in the roof console or the function key in the

telephone menu of the Infotainment system.

Roadside assistance call

If you break down, you can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for

assistance with the roadside assistance call.

Some vehicle data, e.g. its current location, is transferred in parallel to the voice call.

The Roadside Assistance Call can be executed whenever the ignition of the vehicle is switched on.

Roadside Call Assist can be manually executed with the control panel in the roof console or the function key in the

telephone menu of the Infotainment system.

Emergency Call Service

Using the Emergency Call Service, assistance can be organized as quickly as possible in dangerous situations.

The Emergency Call Service is only available if a corresponding license is acquired.

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If the Emergency Call Service is triggered, a call to the VW Car-Net call center will be made.

If an emergency call is triggered manually or by a collision with airbag deployment or safety belt pretensioner deploymen

data that is relevant to the emergency call, such as the vehicle's current location, is automatically transmitted

⇒ Customer information.

The contact partner will communicate in the language that is set in the vehicle's Infotainment system. If this language is

not available at the current emergency call location, English will be used.

WARNING

The following conditions may restrict or prevent a manual or automatic emergency call:

The emergency call location is in an area with no cell phone and satellite reception, or insufﬁcient reception.

You are in a location where there is sufﬁcient mobile phone and satellite reception, but the telecommunications

provider's mobile communications network is unavailable.

The Emergency Call Service is not permitted by law in some countries.

VW Car-Net has not been activated.

No valid license for the use of the Emergency Call Service has been acquired or the license has expired.

The vehicle components required for manual or automatic emergency calls are damaged or do not have sufﬁcient

power.

The vehicle's ignition is not switched on.

Triggering an emergency call manually

1. If ﬁtted, press on the button cover brieﬂy and fold the cover downward.

2. Press the emergency call button ﬁg. 43 until the green indicator light starts to ﬂash.

The emergency call is triggered and a voice call to the VW Car-Net call center is established.

If you pressed the emergency call button by mistake, cancel the emergency call immediately:

1. Press the emergency call button again until the indicator light remains green.

Automatic emergency call

The automatic emergency call is only triggered when the ignition is on.

A connection to the VW Car-Net response center is automatically established in the following situations:

Immediately after the airbags have been deployed.

Immediately after the safety belt pretensioners have been triggered.

Depending on the vehicle equipment, in the event of a system intervention by the Emergency Assist system.

The automatic emergency call cannot be stopped by pressing the emergency call button ﬁg. 43.

If questions from the VW Car-Net call center remain unanswered, rescue operations will automatically start.

Integrated battery

The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle battery

is disconnected or faulty.

If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this

message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and

have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

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Volkswagen Service Facility.

Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized

Volkswagen Service Facility after approximately three years. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Data transmission

The available data will be sent to the VW Car-Net call center during an emergency call to determine what rescue measures

are needed.

The data regarding the location of the vehicle is continuously overwritten, so that only the ten most recent saved locations as

required for the Emergency Call Service to function are available. The vehicle cannot be tracked on a continuous basis.

The emergency call data is only processed to ensure the proper function of the Emergency Call Service.

The following data will be sent:

The current vehicle position at the time the emergency call was triggered

Nine other positions shortly before the emergency call was triggered (route driven, a few km (a few mi)).

Vehicle Identiﬁcation Number (VIN)

Type of vehicle drive.

Vehicle model

Trigger type (automatic or manual)

Call type.

Direction in which the vehicle was moving at the time the emergency call was triggered.

Accident severity.

Accident direction.

Time of impact

Reliability of the positioning data

Data set version.

Counter of the data sets transmitted per call

Calculated number of passengers.

Language selected in the Infotainment system.

Optional data ID.

The Emergency Call Service function may be limited by any after-market Infotainment systems that are installed.

Troubleshooting

Emergency Call Service malfunction

The red indicator light in the emergency call button comes on and remains on . The message

function. Service vehicle may also be displayed in the instrument cluster.

Error: Emergency call

There is a system error with the Emergency Call Service. You may not be able to make an emergency call.

1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault

rectiﬁed. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service

Facility.

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Emergency Call Service limited

The red indicator light in the emergency call button comes on and remains on . The message

limited. Service vehicle may also be displayed in the instrument cluster.

Emergency call function

The Emergency Call Service function has restricted availability. For example, you cannot make a voice call to the VW Car-

Net® call center.

1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault

rectiﬁed. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service

Facility.

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Opening and Closing

Vehicle key

Vehicle key functions

Fig. 44 Vehicle key.

Unlock the vehicle. All turn signals will flash twice.

Unlock the trunk lid separately. All turn signals will flash twice.

Lock the vehicle. All turn signals will flash once.

Fold the key bit out and in.

Indicator light: flashes when a button is pressed.

Panic button.

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Information Call, Roadside Assistance Call and Emergency Call Service for Your Volkswagen Taos SUV First Generation (2022-2025)

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