Get Wheel change -> Tire characteristics Guide for Volkswagen Taos SUV First Generation (2022-2025)

WARNING

If the wheel bolts are not tightened enough to meet the speciﬁcation, the wheel bolts and consequently the wheel could

come loose while driving. Exceeding the tightening speciﬁcation could damage the wheel bolts and threads.

Wheel bolts that are tightened incorrectly or missing could cause you to lose control of the vehicle and lead to serious

accidents and fatal injuries.

Always tighten the wheel bolts to the correct tightening torque. If you do not have a torque wrench, tighten the

wheel bolts with the lug wrench and then have the tightening torque checked as soon as possible by an authorized

Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Never drive with missing or loose wheel bolts.

Always use wheel bolts that are correct for the rim and the vehicle model.

Never grease or oil the wheel bolts and the threads in the wheel hub. Even when tightened to the speciﬁcation,

they could become loose while driving.

Ensure the wheel bolts and threads in the wheel hubs are clean, easy to move and free of oil and grease.

Never loosen the bolts on rims with a bolted rim ring.

WARNING

Incorrect wheel bolts can loosen while driving and cause loss of vehicle control, serious accidents, and fatal injuries.

Always use wheel bolts that are correct for the rim and the vehicle model.

Never use different wheel bolts.

The Tire Pressure Monitoring System (TPMS) indicator light may indicate a system malfunction after a wheel is changed

⇒ Troubleshooting the Tire Pressure Monitoring System .

Tire characteristics

Tire labeling and tire classiﬁcations

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Fig. 190 International tire labeling.

ﬁg. 190Tire labeling (example), meaning

Individual manufacturer tire designation.

Product name

The tire conforms to the legal requirements of the

Department of Transportation in the USA, which is

responsible for tire safety standards.

DOT

Tire identiﬁcation number (TIN – may only be on the inner

side of the tire) and production date:

Code for the factory that produced the

tire and speciﬁcations from the tire

JHCO CHWS

JHCO CHWS 2213

manufacturer for the tire size and tire

characteristics.

Production date: 22nd week in the year

2213

2013.

Information for the end consumer about comparative values for speciﬁed base tires (standardized test procedures)

⇒ Customer information:

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ﬁg. 190Tire labeling (example), meaning

Relative service life expectancy for the tire, based on a US-

speciﬁc standard test. A tire with the speciﬁcation 280 will

wear 2.8 times more slowly than a standard tire with a tread

wear value of 100. The tire performance depends on the

usage conditions and may differ signiﬁcantly from the

standard values depending on the driving behavior,

maintenance, different road conditions, and climate

conditions.

TREADWEAR 280

Wet braking capability of the tire ( AA, A, B or C). The wet

braking capability is measured under controlled conditions

on certiﬁed test courses. Tires marked with C have low

traction performance. The traction value assigned to tires is

based on straight-line traction test and includes neither

acceleration and cornering, nor hydroplaning and traction

under maximum load.

TRACTION AA

Temperature stability of the tire at high speeds on the test

stand (A, B or C). Tires marked with A and B exceed the

legal requirements. The temperature rating is based on the

tires being inﬂated to the correct pressure and not

overinﬂated. Excess speed, incorrect tire pressure, and

overinﬂation either alone or in combination can cause heat

to build up and cause tire damage.

TEMPERATURE A

88 H

Load index and speed rating .

Tire running direction code .

Code on the outside of the tire .

Rotation and arrow

Or: Outside

MAX INFLATION 350 KPA

(51 psi/3.51 bar)

US limit for the maximum inﬂation pressure.

Code for tires that can be used in the winter (mud and snow

tires) ⇒ Winter tires. Studded tires are marked with an ꢀ E

after the ꢀS.

M+S or M/S or

Indicates the location of the tread wear indicator

TWI

⇒ Monitoring the tread depth.

Brand name, logo

Manufacturer.

Made in Germany

Country of manufacture.

Country-speciﬁc code for China (China Compulsory

Certiﬁcation).

Country-speciﬁc code for Brazil.

023

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ﬁg. 190Tire labeling (example), meaning

Identiﬁcation according to international regulations with the

number of the country that issued the approval. Approved

tires in accordance with ECE regulations are marked with

an E. Tires in accordance with EU regulations are marked

with an e. The multi-digit approval number follows that.

E4 e4 0200477-b

RADIAL TUBELESS

Tubeless radial tires.

Size designation:

P

Code for passenger vehicles.

Tire width from one sidewall to the other

in mm.

195

P 195 / 65 R 15 XL

65

R

Height and width ratio in %.

Belt construction code for radial.

Rim diameter in inches.

15

XL

Reinforced tires (“Extra Load”).

MAX LOAD 615 KG (1235 LBS)

SIDEWALL 1 PLY RAYON

TREAD 4 PLIES

US load capacity for the maximum load per tire.

Speciﬁcation for the components of the tire body.

1 layer rayon.

Speciﬁcation for the components of the running surface.

In the example, there are the following 4 layers under the

running surface: 1 rayon layer, 2 steel belts, and 1 nylon

layer.

1 RAYON + 2 STEEL + 1 NYLON

The labeling is on both sides of the tire. In some cases, certain codes may only be on one side of the tire, such as the tire ID

number and the production date.

Other digits that may be present are part of the internal labeling from the tire manufacturer or country-speciﬁc labeling.

Low-proﬁle tires

Compared to other tire-rim combinations, low-proﬁle tires offer a wider tread surface and a larger rim diameter with shorter tire

sidewalls. Low-proﬁle tires improve handling performance and precision. However, they may reduce the level of comfort when

driving on roads in poor condition.

Unidirectional tires

The sidewalls on unidirectional tires are marked with arrows. The speciﬁed running direction must be followed. This ensures

the optimum running characteristics.

If a tire is mounted opposite from the speciﬁed running direction, drive more carefully because the tire is not being used the

way it was designed to be used. The tire must be replaced or mounted in the correct running direction as soon as possible.

Asymmetrical tires

Asymmetrical tires factor in the behavior of the inner and outer areas of the tread pattern. The sidewalls on asymmetrical tires

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are marked as the inner and outer side. Maintain the correct position of the tire on the rim.

Tire load

The tire load index indicates the maximum load of an individual tires in kilograms.

Some examples:

78

425 kg (936 lbs)

462 kg (1018 lbs)

487 kg (1073 lbs)

515 kg (1135 lbs)

545 kg (1201 lbs)

560 kg (1234 lbs)

615 kg (1355 lbs)

630 kg (1388 lbs)

650 kg (1433 lbs)

690 kg (1521 lbs)

730 kg (1609 lbs)

775 kg (1708 lbs)

800 kg (1763 lbs)

825 kg (1818 lbs)

850 kg (1873 lbs)

875 kg (1929 lbs)

900 kg (1984 lbs)

81

83

85

87

88

91

92

93

95

97

99

100

101

102

103

104

Speed rating

The speed rating indicates the maximum speed that may be driven with the tire.

P

Q

R

S

T

max. 150 km/h (93 mph)

max. 160 km/h (99 mph)

max. 170 km/h (106 mph)

max. 180 km/h (112 mph)

max. 190 km/h (118 mph)

max. 200 km/h (125 mph)

max. 210 km/h (130 mph)

max. 240 km/h (149 mph)

max. 270 km/h (168 mph)

max. 300 km/h (186 mph)

U

H

V

W

Y

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above 240 km/h (149 mph), depending on manufacturer also ZR.

Z

³⁾The TIN is the tire serial number.

UTQG tire classiﬁcation

Uniform Tire Quality Grading (UTQG): Quality grades can be found where applicable on the tire sidewall between the tread

shoulder and maximum section width. Example:

Treadwear (number)

Traction AA, A, B or C

Temperature A, B or C

For example: Treadwear 200, Traction AA, Temperature A.

All passenger car tires must conform to Federal Safety Requirements in addition to these grades.

Treadwear

The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a

speciﬁed government test course.

For example, a tire graded 150 (Treadwear-value 150) would wear one-and-one-half (1 1/2) times as well on the government

course as a tire graded 100.

The relative performance of tires depends upon the actual conditions of their use, however, and may depart signiﬁcantly from

the norm due to variations in driving habits, service practices and differences in road characteristics and climate.

Traction

The traction grades, from highest to lowest, are AA, A, B, and C. Those grades represent the tire's ability to stop on wet

pavement as measured under controlled conditions on speciﬁed government test surfaces of asphalt and concrete. A tire

marked C may have poor traction performance.

WARNING

The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include

acceleration, cornering, hydroplaning, or peak traction characteristics.

Temperature

The temperature grades are A (the highest), B, and C representing the tire's resistance to the generation of heat, and its ability

to dissipate heat when tested under controlled conditions on a speciﬁed indoor laboratory test wheel.

Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature

can lead to sudden tire failure.

The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle

Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the

minimum required by law.

WARNING

The temperature grade for this tire is established for a tire that is properly inﬂated and not overloaded. Excessive speed,

underinﬂation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure.

Tire load and vehicle load, determining the correct load

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Vehicles and tires have a limited load capacity. An overloaded vehicle is difﬁcult to steer and brakes less effectively.

Overloading your vehicle can also cause damage to the vehicle and tires, such as tire blowouts and sudden pressure losses.

To ensure your safety and the safety of your passengers, never exceed the maximum vehicle weight. This is speciﬁed as the

Gross Vehicle Weight Rating (GVWR).

The GVWR includes the weight of your vehicle including all additional equipment, a full fuel tank, all ﬂuids and its maximum

load. The maximum load includes the number of people that can travel in the vehicle (number of seats) with an average

weight of 150 lbs (68 kg) per person, and also luggage. In trailer mode, the weight of the trailer and the trailer tongue weight

rating must be included in calculations.

The Gross Axle Weight Rating (GAWR) is the maximum axle load per axle. The GVWR and GAWR are listed on the safety

certiﬁcate on the B-pillar on the driver's side.

Your vehicle has either 4 (2 front, 2 rear), 5 (2 front, 3 rear), 6 (2 front, 2 center, 2 rear) or 7 (2 front, 3 center, 2 rear) seats,

depending on the type of vehicle. Each seat has a safety belt. As there is an upper limit to the GVWR, the maximum load also

has an upper limit. Traveling with a full vehicle or with passengers heavier than 150 lbs (68 kg) per person will reduce the

remaining possible load.

The tire inﬂation pressure label for your vehicle also speciﬁes the maximum weight.

Determining the correct load

The following steps will help you to determine the correct load (total weight of people and other loads in the vehicle).

Steps:

Look for the “THE COMBINED WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX KG

1.

OR XXX LBS” message on the tire inﬂation pressure label.

2.

3.

Determine the total weight of all people intending to travel in the vehicle (driver and all passengers).

Subtract the total weight of all people in the vehicle from the speciﬁed weight (XXX KG or XXX LBS).

The result of this calculation is the maximum remaining possible load.

4.

For example: If “XXX” = 1400 lbs and ﬁve people each weighing 150 lbs are in the vehicle, the remaining possible

load is 650 lbs (1400 - 750 (5 x 150) = 650 lbs.).

Determine the weight of any luggage you intend to transport in the vehicle. This weight must not exceed the result

of the calculation in step 4.

5.

6.

If your vehicle is pulling a trailer, the load from your trailer is transferred to your vehicle. Refer to this manual for

information about how this reduces the available charge and luggage capacity of your vehicle.

Check the sidewall of the tire to determine the load index speciﬁed for the tire.

WARNING

Exceeding the maximum vehicle weight can cause you to lose control of the vehicle and cause accidents resulting in

severe and/or fatal injuries.

Never exceed the maximum load or the maximum vehicle weight as per the GVWR.

Glossary of tire and load terminology

Accessory weight: The combined weight (in excess of those standard items which may be replaced) of automatic

transmission, electro-mechanical power steering, power brakes, power windows, power seats, radio, and heater, to the extent

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that these items are available as factory-installed equipment (whether installed or not).

Aspect ratio: The ratio of sidewall height to tire width, expressed as a percentage. A number of 50 (0.5:1 or 50%) means that

the cross-sectional height is 50% of the tread width. A shorter sidewall can improve steering response and provide better

overall handling, for example, on dry pavement.

Bead: The part of a tire made of steel wires, wrapped or reinforced by ply cords, with the shape and structure to ensure

proper ﬁt to the wheel rim.

Bead separation: A breakdown of the bond between components in the bead.

Carcass: The tire structure, except tread and sidewall rubber which, when inﬂated, bears the load.

Chunking: The breaking away of pieces of the tread or sidewall.

Cord: The strands of material forming the plies in the tire.

Cord separation: The parting of cords from adjacent rubber compounds.

Cracking: Any parting within the tread, sidewall, or inner liner of the tire extending to cord material.

Cold tire inﬂation pressure: The tire pressure recommended by the vehicle manufacturer for a tire of a speciﬁed size that

has not been driven for more than a couple of miles (kilometers) at low speeds in the 3 hour period before the tire pressure is

measured or adjusted.

Curb weight: The weight of a motor vehicle with standard equipment including the maximum capacity of fuel, oil, and coolant

air conditioner, and additional weight of optional equipment.

Extra load tire: A tire designed to operate at higher loads and at higher inﬂation pressures than the corresponding standard

tire.

Gross Axle Weight Rating (GAWR): The load-carrying capacity of a single axle system, measured where the tire contacts

the ground.

Gross Vehicle Weight Rating (GVWR): The maximum loaded weight of the vehicle.

Groove: The space between 2 adjacent tread ribs.

Load rating code: The maximum load that a tire is rated to carry for a given inﬂation pressure. You may not ﬁnd this

information on all tires because it is not required by law.

Maximum loaded vehicle weight: The total of:

Curb weight.

Accessory weight.

Vehicle capacity weight.

Production options weight.

Maximum (permissible) inﬂation pressure: The maximum cold inﬂation pressure to which a tire may be inﬂated. Also called

“maximum inﬂation pressure.”

Normal occupant weight: Means 150 lbs (68 kilograms) times the number of occupants seated in the vehicle up to the total

seating capacity of your vehicle.

Occupant distribution: The placement of passengers in a vehicle.

Outer diameter: The diameter of a new, properly inﬂated tire.

Overall width: Total width measured at the exterior sidewalls of an inﬂated tire, including the additional width of labeling,

decorations, or protective bands or ribs.

Passenger car tire: A tire intended for use on passenger cars, multipurpose passenger vehicles, and trucks, that have a

gross vehicle weight rating (GVWR) of 10,000 pounds or less.

Ply: A layer of rubber-coated parallel cords.

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Ply separation: A parting of rubber compound between adjacent plies.

Pneumatic tire: A mechanical device made of rubber, chemicals, fabric, and steel or other materials, that, when mounted on

an automotive wheel, provides the traction and contains the gas or ﬂuid that sustains the load.

Production options weight: The combined weight of installed regular production options weighing over 5 lbs (2.3 kg) more

than the standard items they replace, and not previously considered as curb weight or accessory weight. These include, for

example, heavy-duty brakes, ride levelers, roof rack, heavy-duty battery, and special trim.

Radial ply tires: A pneumatic tire in which the ply cords that extend to the beads are laid at substantially 90 degrees to the

centerline of the tread.

Recommended inﬂation pressure: The tire pressure recommended by the vehicle manufacturer for a tire of a speciﬁed size

that has not been driven for more than a couple of miles (kilometers) at low speeds in the 3 hour period before the tire pressu

is measured or adjusted.

Reinforced tire: A tire designed to operate at higher loads and at higher inﬂation pressures than the corresponding standard

tire.

Rim: The outer edge of a wheel upon which the tire beads are seated.

Rim diameter: The nominal diameter of the wheel's tire bead seating surface. If you change your wheel size, to wheels of a

different diameter, you will have to purchase new tires to match the new wheels.

Rim size: Designation means rim diameter and width.

Rim type designation: The industry or manufacturer's designation for a rim by style or code.

Rim width: The nominal distance between wheel rim ﬂanges.

Section width: The linear distance between the exteriors of the sidewalls of an inﬂated tire, excluding elevations due to

labeling decoration, or protective bands.

Sidewall: The portion of a tire between the bead and the tread.

Sidewall separation: The parting of the rubber compound from the cord material in the sidewall.

Speed rating (letter code): A standardized letter code indicating the maximum speed at which a tire is designed to be driven

for extended periods of time. The ratings range from 93 mph (150 km/h) “P” to 186 mph (300 km/h) “Y”. The speed rating lette

code, where applicable, is molded on the tire sidewall. You may not ﬁnd this information on all tires because it is not required

by law.

Tire Pressure Monitoring System: A system that detects when at least one of a vehicle's tires is underinﬂated and

illuminates a low tire-pressure warning light.

Tread: The portion of a tire that normally touches the road.

Tread rib: A tread section running circumferentially around a tire.

Tread separation: Tire failure caused by the tread pulling away from the tire carcass.

Tread wear indicators (TWI): Raised areas within the main tread grooves that show, visually, when tires are worn and near

the end of their useful life.

Uniform Tire Quality Grading (UTQG): A tire information system developed by the U.S. National Highway Trafﬁc Safety

Administration (NHTSA) that is designed to help buyers compare tires. UTQG is not a safety rating, nor is it a guarantee that a

tire will last for a certain number of miles or perform a certain way. It gives tire buyers more information to compare with factor

such as price, brand loyalty and dealer recommendations. Under UTQG, tires are graded by the tire manufacturers in 3 areas

tread wear, traction and temperature resistance. UTQG information is molded into the tire sidewalls.

U.S. DOT Tire Identiﬁcation Number (TIN): A tire's serial number. It begins with the letters “DOT” (“Department of

Transportation”) and indicates that the tire meets all federal standards. The next 2 numbers or letters indicate the plant where

the tire was manufactured. The last 4 numbers represent the week and year of manufacture. For example, the numbers

1709 mean that the tire was produced in the 17th week of 2009. Any other numbers are marketing codes used by the tire

manufacturer. This information is used to help identify affected consumers if a tire defect requires a recall.

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Vehicle capacity weight: The total rated cargo, luggage and passenger load. Passenger load is 150 lbs (68 kilograms) times

the vehicle's total seating capacity (as listed on the label inside the driver door).

Vehicle maximum load on the tire: The load on an individual tire that is determined by taking each axle's share of the

maximum loaded vehicle weight (GAWR) and dividing by 2.

Vehicle normal load on the tire: The load on an individual tire that is determined by taking each axle's share of the curb

weight, accessory weight, and normal occupant weight (distributed according to the table below) and dividing by 2.

Wheel size designation: Wheel rim diameter and width.

Occupant loading and distribution for vehicle normal load for various designated seating capacities:

Designated seating capacity, number

of occupants

Vehicle normal load, number of

occupants

Occupant distribution in a normally

loaded vehicle

2, 3, or 4

5, 6, or 7

2

3

2 in front

2 in front, 1 in back

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Maintenance

Service

Information About Service

You can ﬁnd more information about maintaining your vehicle and the nature and extent of the maintenance on the website:

https://maintenance.vw.com

Vehicle care

Vehicle care information

Regular, proper care helps to maintain your vehicle.

The longer dirt remains on the surfaces of vehicle components, the more difﬁcult it may be to clean and care for them. Long-

term exposure can make it impossible for dirt to be removed.

For questions regarding care products or for vehicle components that are not listed, consult a suitably qualiﬁed professional.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Suitably qualiﬁed professionals can provide you with suitable accessories. Volkswagen recommends the use of Genuine

Volkswagen Accessories, which you can acquire from an authorized Volkswagen dealer or authorized Volkswagen Service

Facility. Read and follow the usage instructions on the packaging.

WARNING

Cleaning and caring for vehicle components incorrectly can irreparably damage and impair the vehicle's safety

equipment, such as the airbag modules. This may cause serious injuries in the event of an accident.

Clean and maintain vehicle components only according to the manufacturer’s instructions.

Always use approved or recommended cleaning solution.

Never use cleaning solutions that contain solvents.

WARNING

Cleaning the vehicle incorrectly may result in serious injuries.

Protect your hands and arms against components with sharp edges, for example when cleaning the inside of the

wheel housings.

Always follow the manufacturer's instructions when using cleaning agents.

WARNING

Dirty, foggy, or icy door windows reduce visibility and can impair the vehicle's safety equipment. This can cause accidents

and serious or fatal injuries.

Only drive when there is clear visibility through all windows.

Do not use water-repellent window solutions on the windshield. This can cause intense glare under poor visual

conditions.

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WARNING

Care products may be poisonous, highly ﬂammable and corrosive. Using care products incorrectly or using unsuitable

care products can cause burns and poisoning and may lead to accidents and serious or fatal injuries.

Note the package insert.

Only store care products in their sealed original containers.

Keep children away from all care products.

Only use care products outside or in well-ventilated areas so that no harmful vapors are inhaled.

Never use turpentine, engine oil, fuel, nail polish remover, or other highly volatile ﬂuids for vehicle care.

NOTICE

Cleaning dirt with aggressive and solvent-based products can cause permanent damage to vehicle equipment, for

example even with only brief exposure on seat cushions or decorative parts.

Do not allow dirt to dry.

Have stubborn spots removed by a suitably qualiﬁed, authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

Washing the vehicle

Please read the introductory information and heed the Warnings and Notice ⇒

and Vehicle care information.

Washing your vehicle regularly prevents exposure to contamination, which may damage the paint.

Matte-ﬁnish vehicles require special care due to the particular properties of the paint.

To ensure that your vehicle is washed correctly and appropriately, note the following information ⇒

, ⇒

.

WARNING

After the vehicle has been washed, the braking efﬁciency may be delayed due to damp or (in the winter) icy brake discs

and brake pads. This will increase the braking distance. This can cause a loss of vehicle control, accidents, and serious or

fatal injuries.

Press the brake pedal carefully several times to dry the brakes and clear the ice from them, as long as the visibility,

weather, road, and trafﬁc conditions permit.

NOTICE

Improper car washes can increase the risk of severe vehicle damage.

Always follow the steps described for vehicle care and cleaning.

Always follow the manufacturer's instructions.

Do not wash the vehicle in direct sunlight.

NOTICE

Wet vehicle components may freeze in cold weather, which will stop them from working properly.

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In cold weather, never direct a jet of water at locks, doors, or the trunk lid.

Removing stubborn dirt on matte paint

Soak insects or bird excrement that have adhered to the surface immediately with water and spray with a special cleaner

for matte paint.

Remove tar splashes on the paint surface with commercially available tar removers. Residue must not be removed by

intensive rubbing.

Remove tree resin and rust particles with special cleaner for matte paint and a cleaning clay bar. Slide the cleaning clay

bar over the affected areas without pressing down on it.

Spray grease and ﬁngerprints with matte paint ﬁnish spray and rub with a soft microﬁber cloth.

Rinse gasoline residue immediately with plenty of water.

Automatic car washes

If your vehicle has matte paint, never select a wash program with wax or drying aids.

If your vehicle has matte paint, only use textile car washes, never brush car washes.

For vehicle with decorative and protective decals, never use a wash package with hot wax.

Choose car washes without brushes.

Also ensure that the underside of the vehicle is washed regularly and thoroughly to remove any residue.

Observe the information provided by the car wash operator, particularly with regard to attachments on the vehicle, e.g.

spoilers ⇒

.

The windows are closed and the outside mirrors are folded in.

The electronic parking brake is switched off.

Vehicles with steering lock: If the vehicle is mechanically towed in the car wash, the steering must not be locked

⇒ Steering information.

The windshield wiper ⇒ Window wipers and the rain/light sensor ⇒ Rain/light sensor are switched off.

If applicable: the roof antenna has been removed.

NOTICE

Car washes which mechanically scan contours may damage the vehicle and attachments, e.g. spoiler.

Follow the information provided by the car wash operator, especially if there are attachments on the vehicle.

Pressure washers

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Fig. 191 Warning sign: Do not use pressure washers in the marked area.

Never use rotating nozzles. Observe the manufacturer's instructions.

Only use water up to maximum +60 °C (+140 °F).

Move the water jet evenly with a distance of at least 50 cm (20 inches) between the spray nozzle and all parts of the

vehicle.

Do not direct the water at the same spot for a long period of time.

If possible, do not direct the water straight at sensitive vehicle components, e.g. rubber seals, side windows, glossy trims

tires, sensors, camera lenses, decorative and protective decals.

Never clean icy or snow-covered door windows with a pressure washer.

Hand washing

Individual contaminations on the paint can be removed with a cleaning clay bar.

1. Clean dust and large dirt deposits from the vehicle with plenty of water.

2. If your vehicle has matte paint, remove insects, grease spots and ﬁngerprints with a special cleaner for matte paint. Apply

the product using a microﬁber cloth with gentle pressure.

3. Clean the vehicle with a soft sponge, a washing glove, or a washing brush with light pressure. Start at the roof, and

continue to work from the top down. Only use a cleansing shampoo on stubborn dirt.

If your vehicle has matte paint, clean from top to bottom with a neutral cleansing shampoo and a microﬁber cloth. Wash

the microﬁber cloth thoroughly at frequent intervals.

4. Clean the wheels and side members with a clean sponge.

5. Rinse with plenty of water.

6. Let the vehicle air dry. Remove water residue with a leather cloth.

NOTICE

Washing the vehicle incorrectly can damage the paint surface and destroy the matte paint ﬁnish.

Never use washing programs with wax treatment.

Only use cleaning agents free of solids and abrasives, such as cleansing shampoos or insect removers, for

cleaning purposes.

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Do not use insect sponges or rough sponges.

NOTICE

The plenum chamber drain can be blocked by leaves and dirt. Water that cannot drain may leak into the vehicle interior

and cause damage.

Remove leaves and other loose objects with a vacuum or by hand.

Have the area under the perforated cover cleaned at regular intervals by an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Ensure that large amounts of water do not collect in the plenum chamber, for example if you use a pressure

washer.

Only wash the vehicle in facilities speciﬁcally designed for that purpose. This will reduce the risk of water contaminated

with oil from entering the sewer system.

Exterior care and cleaning

Please read the introductory information and heed the Warnings and Notice ⇒

and Vehicle care information.

The following overview gives recommendations for cleaning and caring for individual vehicle components.

NOTICE

Incorrect cleaning and care can cause vehicle damage.

Always follow the manufacturer's instructions.

Never use cleaning objects that are too hard or abrasive.

Door windows, glass surfaces

Remove wax residue, for example from care products, with a suitable glass cleaner or the Volkswagen Genuine cleaning

cloth.

Remove snow with a hand brush.

Remove ice with a plastic scraper. When doing so, scrape in one direction only.

Defrost the ice with a suitable deicer or Volkswagen Genuine deicer.

Clean the wiper blades or, if necessary, replace them.

Paint

Always treat surfaces with extreme care to prevent paint damage.

Immediately clean any slight contamination, e.g. deposits, insect residues, cosmetics with a clean, soft cloth and mild

soap solution of maximum two tablespoons of neutral soap to one liter of water or with cleaning clay.

Clean spilled fuel or operating materials immediately.

Dampen rust spots with soap solution. Then remove with a cleaning clay bar.

Have corrosion removed by suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

In the event of paint damage, consult suitably qualiﬁed professionals and have the paint damage repaired. Volkswagen

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recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

A preservation treatment protects the vehicle paint. When water no longer clearly beads up and drips off clean vehicle paint,

the vehicle should be retreated with a wax protectant if not earlier.

For matte paint, apply a special wax for matte paint with a soft sponge to the cleaned vehicle. Remove excess wax with a

microﬁber cloth.

Polishing is only needed if the appearance of the vehicle paint is poor and a shiny ﬁnish can no longer be achieved using

protectants.

NOTICE

For matte ﬁnishes, the surface will be irreparably damaged if you polish the paint.

Never polish matte-ﬁnish surfaces.

Even if a wax protectant is applied regularly in an automatic car wash, Volkswagen recommends protecting the vehicle

paint at least twice a year with a suitable hard wax or Volkswagen Genuine hard wax.

Plenum chamber, engine compartment

Fig. 192 Between the engine compartment and windshield: plenum chamber (general example).

Perforated cover of the water box.

WARNING

Working on the engine or in the engine compartment carries a risk of accidents and ﬁre. Serious injuries may occur.

Always note the necessary handling guidelines and the safety precautions every time before working in the engine

compartment → page , Safety precautions for working in the engine compartment .

If you are not familiar with this type of work, arrange for it to be done by an authorized Volkswagen dealer or

452

authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

NOTICE

The plenum chamber drain can be blocked by leaves and dirt. Water that cannot drain may leak into the vehicle interior

and cause damage.

Have the area under the perforated cover regularly cleaned by an authorized Volkswagen dealer or authorized

Volkswagen Service Facility qualiﬁed in this respect ﬁg. 192. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

NOTICE

Water introduced manually into the plenum chamber, for example with a pressure washer, can cause considerable vehicle

damage.

Remove leaves or other loose objects with a vacuum or by hand ﬁg. 192.

Always have the engine compartment cleaned by an authorized Volkswagen dealer or authorized Volkswagen

Service Facility qualiﬁed in this respect. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Sensors, camera lenses

Fig. 193 In the rear of the vehicle: Rear View Camera system on the handle (general example).

Clean the area in front of the sensors or the camera with a soft cloth and solvent-free cleaning solution.

Clean the sensor areas of the rain/light sensor, the camera window on the windshield and the glass surfaces (depending

on the vehicle equipment).

453

Remove snow with a hand brush.

Never use warm or hot water.

Defrost the ice with a suitable deicer or Volkswagen Genuine deicer.

Decorative and protective decals

Remove contaminants as described for paint. For matte decorative decals, use a suitable plastic cleaner or a

Volkswagen Genuine plastic cleaner.

Treat the vehicle every three months with liquid hard wax. The vehicle must be free of dirt and dust before treating. Apply

using only clean, soft microﬁber cloths. Do not use hot wax, even in a car wash.

Hard contaminants: remove gently with ethyl alcohol and then wash with warm water.

For decorative and protective decals, the durability and coloring are influenced by environmental factors, such as solar

radiation. Decorative decals may show signs of wear and aging after approximately one to three years, and protective

decals after approximately two to three years. In very hot climates, the decorative decals may fade slightly within one year

and the protective decals within two years.

Trims made out of chrome-plated plastic, aluminum or stainless steel

Clean surfaces with a suitable chrome and aluminum product or Volkswagen Genuine chrome and aluminum products.

Chrome-plated trims can be protected with a suitable hard wax or Volkswagen Genuine hard wax.

Headlights, taillights

Remove contamination with a soft, damp sponge with a mild soap solution of maximum two tablespoons of neutral soap

to one liter of water. Do not use cleaning solutions containing alcohol and/or solvents.

Remove stubborn dirt with a suitable chrome and aluminum product or Volkswagen Genuine chrome and aluminum

products.

Wheels

Remove contaminants and road salt with plenty of water.

Clean dirty alloy wheels with a suitable rim cleaner or with Volkswagen Genuine rim cleaner. Volkswagen recommends

applying a suitable hard wax or Volkswagen Genuine hard wax to the rims every three months.

Repair damaged protective paint layers immediately with a paint pen. If necessary, contact an authorized Volkswagen

dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer

or authorized Volkswagen Service Facility.

Remove brake dust with a suitable rim cleaner or Volkswagen Genuine rim cleaner.

Door lock cylinder

1. Defrost the door lock cylinder with a suitable door lock deicer or Volkswagen Genuine deicer.

Do not use any door lock deicers with degreasing substances.

Care and cleaning of the vehicle interior

Please read the introductory information and heed the Warnings and Notice ⇒

and Vehicle care information.

The following overview gives recommendations for cleaning and caring for individual vehicle components.

NOTICE

Incorrect cleaning and care can cause vehicle damage.

Always follow the steps described for vehicle care and cleaning.

Do not use steam cleaners, brushes, hard sponges, etc.

454

Have tough spots removed by a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Door windows

Clean the door window with a glass cleaner.

Wipe the door windows dry with a clean chamois or a lint-free cloth.

Textiles, microﬁber, leatherette

Regularly remove dirt particles that adhere to the surface with a vacuum cleaner so that the material is not permanently

damaged by scrubbing.

Remove contaminants with a suitable interior cleaner or Volkswagen Genuine interior cleaner.

For grease-based contaminants such as oil, use a suitable interior cleaner or Volkswagen Genuine interior cleaner. Blot

away the dissolved grease or dye with an absorbent towel. If necessary, treat afterwards with water.

For contaminants, for example from pens or nail polish, use a suitable interior cleaner or Volkswagen Genuine interior

cleaner. If necessary, treat afterward with a mild soap solution of maximum two tablespoons of neutral soap in a liter of

water.

Never use leather cleaners, solvents, ﬂoor polish, shoe polish, paint remover, or other similar substances.

Never use pressure washers, steam cleaners or cooling sprays.

Natural leather

Remove fresh dirt with a cotton cloth and a mild soap solution of maximum two tablespoons of neutral soap in a liter of

water. Do not let any ﬂuids seep into the cracks.

For contaminants, for example from pens or nail polish, use a suitable leather cleaner or Volkswagen Genuine leather

cleaner.

Treat dried spots with a suitable leather cleaner or with Volkswagen Genuine leather cleaner.

Remove any fresh spots of grease such as oil with an absorbent cloth.

Apply leather care to seats regularly and each time you clean. If leaving the vehicle parked for long periods of time, you

should cover the leather to protect it from direct sunlight.

Never treat leather with solvents, ﬂoor polish, shoe polish, paint remover, or other similar substances.

Plastic parts

Clean with a soft, damp cloth.

If a mild soap solution of maximum two tablespoons of neutral soap in a liter of water cannot remove stubborn stains, use

a solvent-free plastic cleaner or Volkswagen Genuine plastic cleaner, if necessary.

Trims, decorative trims made out of chrome, aluminum or stainless steel

Clean using a clean, soft cloth and mild soap solution of maximum two tablespoons of neutral soap in a liter of water, in a

dust-free area.

Treat anodized surfaces with a suitable chrome and aluminum product or Volkswagen Genuine chrome and aluminum

products.

Controls

1. Use a soft brush to remove large dirt deposits as well as any dirt that is difﬁcult to reach.

2. Use a clean, soft cloth and a fairly mild soap solution of maximum two tablespoons of neutral soap in a liter of water. Fluid

must not enter into the controls.

455

Displays and screens

Do not clean the instrument cluster display and the Infotainment system screen when they are dry.

1. Turn off the Infotainment system temporarily to clean it.

2. Use a suitable cleaning cloth or a Volkswagen Genuine cleaning cloth with a little water, a suitable glass cleaner or with

an LCD cleaner.

Rubber seals

Clean with a soft, lint-free cloth and plenty of water.

Treat regularly with a suitable rubber care product or Volkswagen Genuine rubber care product.

Safety belts

1. Unreel the safety belt completely and leave the belt unreeled.

2. Remove large spots of dirt with a soft brush.

3. Clean the safety belt with a mild soap solution of maximum two tablespoons of neutral soap in a liter of water.

4. Let the belt webbing dry completely, then allow the belt to retract.

WARNING

Improper cleaning of the safety belts, their anchors and the automatic safety belt retractors can cause damage and impair

their function. This can cause serious or fatal injuries in the event of accidents.

Never alter the safety belts for cleaning purposes.

Never use chemical products to clean the safety belts and their components.

Do no use any corrosive ﬂuids, solvents, or sharp objects.

Do not allow ﬂuids and objects to enter the safety belt buckle.

Let the safety belt dry after cleaning before allowing it to retract completely.

Wood trims

Clean with a soft cloth and fairly mild soap solution of maximum two tablespoons of neutral soap in a liter of water.

Cleaning the seat covers

If dye from clothing such as denim stains the seat covers, this is not considered a defect in the vehicle upholstery. If you want

to clean the seat covers yourself, be aware that airbag system components and electrical connectors are installed in the seat

covers. Incorrect cleaning or moisture may damage these components or cause them to malfunction. This may then cause

damage elsewhere in the vehicle's electrical system ⇒

.

Depending on the equipment, electrical components and connectors may be installed in the seat surface with seat heating,

which can be damaged by incorrect cleaning or handling. This can also result in damage to other areas of the vehicle

electrical system.

Never use pressure washers, steam cleaners or cooling sprays.

Never soak seat covers.

Never switch on seat heating to dry the seats.

Do not use detergent pastes or mild detergent solutions.

If there is uncertainty, contact suitably qualiﬁed professionals for assistance. Volkswagen recommends contacting an

456

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Cleaning and caring for vehicle components incorrectly can irreparably damage and impair the vehicle's safety

equipment, such as the airbag modules. This may cause serious injuries in the event of an accident.

Always use approved or recommended cleaning solution.

Never use cleaning solutions that contain solvents.

Clean and maintain vehicle components only according to the manufacturer’s instructions.

Needless to say, it is easier to see signs of wear and dirt caused by normal usage on bright materials in the vehicle

interior. These signs of use are unavoidable and also indicate the unavoidable deterioration caused by normal usage. Please

follow the corresponding care instructions.

Accessories, replacement parts, repairs, and modiﬁcations

Accessories and replacement parts

Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility before purchasing Genuine Volkswagen

Accessories, replacement parts, or operating equipment, for example if you would like to retroﬁt the vehicle with Genuine

Volkswagen Accessories or if parts need to be replaced. The authorized Volkswagen dealer or authorized Volkswagen

Service Facility is aware of legal regulations and factory recommendations for Genuine Volkswagen Accessories,

replacement parts, and operating equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire

from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen has veriﬁed their reliability,

safety, and suitability. A suitably qualiﬁed authorized Volkswagen dealer or authorized Volkswagen Service Facility also

specializes in correct installation. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Products that are not approved by Volkswagen may not have been evaluated by Volkswagen regarding the reliability, safety,

and suitability for the vehicle, despite ongoing market observation. Therefore, Volkswagen can also not be responsible in

individual cases if approval is given by an ofﬁcially-recognized technical inspection and control authority or clearance is given

by a government agency.

You must consult a suitably qualiﬁed authorized Volkswagen dealer or authorized Volkswagen Service Facility to replace

rim/tire combinations. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

Retroﬁtted devices that have a direct effect on vehicle control, must have an e symbol (the approval symbol for the European

Union) and be approved by Volkswagen for the vehicle. Such devices could include a cruise control system or an

electronically-controlled damping system.

Additional electrical devices that do not have a direct effect on vehicle control must have a symbol (manufacturer's Declaratio

of Compliance for the European Union). Such devices could include refrigerators, computers, or ventilators.

WARNING

Using unsuitable replacement parts and accessories may lead to malfunctions in the vehicle. These problems may also

occur if work, modiﬁcations and repairs are done incorrectly. This could lead to damage to the vehicle and accidents

resulting in serious or fatal injuries.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Authorized Volkswagen

457

dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic devices, repair

information, and qualiﬁed personnel. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.

Only use rim/tire combinations that are approved by Volkswagen for your vehicle model.

WARNING

Objects in the airbag deployment zone may be thrown around the vehicle interior if the airbags deploy. This can cause

serious or fatal injuries.

Never attach or position objects in the airbag deployment zone.

NOTICE

Retroﬁtting an engine preheating system may cause malfunctions and vehicle damage with certain engines.

Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility about retroﬁtting an engine

preheating system. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Sensors and Cameras

The sensors or cameras could shift or become damaged as a result of incorrect repairs, structural changes to the vehicle

(such as “lowering”), installation of after-market equipment, or changes to the trim panels. This may impair important functions

in the driver assistance systems ⇒

.

When carrying out repairs or modiﬁcations, please note the positions of sensors and cameras on the vehicle in the

vehicle overview.

Attachments or Modiﬁcations around Sensors and Cameras

WARNING

If the area in front of and around sensors and cameras is covered, for example by license plates, license plate holders

with decorative frames, any additional ﬁlms or paintwork on the sensors or similar, this may impair the functions of the

driver assistance systems. The failure of driver assistance systems can result in accidents and serious or fatal injuries.

Do not stick additional ﬁlms over or around sensors.

Only install a license plate or decorative frame for license plate holders in the position speciﬁed. Always consult an

authorized Volkswagen dealer or authorized Volkswagen Service Facility if you want to install a license plate or

decorative frame for a license plate holder on the vehicle. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

NOTICE

Incorrect attachment of license plate or license plate holders with decorative frames may damage vehicle components,

e.g. wires or sensors.

Only install a license plate or decorative frame for license plate holders in the position speciﬁed.

Always consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility if you want to install a

458

license plate or decorative frame for a license plate holder on the vehicle. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Decorative frames for license plate holders are designed for holding the license plate.

The Volkswagen emblem can impede the view of the radar sensors to the front on some vehicle versions. Therefore only

operate the vehicle with the original Volkswagen emblem or an emblem approved by Volkswagen.

Damage around Sensors and Cameras

WARNING

If the area around sensors and cameras is damaged, for example due to stone chips or collisions when parking, this may

impair the functions of the driver assistance systems. Failure of the driver assistance systems may result in accidents and

serious or fatal injuries.

If there is damage in the area of the sensors and cameras, have the component replaced by a suitably qualiﬁed

professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

After components have been replaced, it may be necessary for sensors and cameras to be set and calibrated by an

authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

If the windshield is damaged within the sensors' and camera's range, for example by a stone chip, then the windshield must b

replaced. Stone chip repairs can cause malfunctions in the driver assistance system. After the windshield has been replaced,

the cameras and sensors must be set and calibrated by suitably qualiﬁed professionals. Volkswagen recommends contacting

an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Repairs and technical modiﬁcations

Volkswagen guidelines must be followed when performing repairs and technical modiﬁcations ⇒

.

Interference with electronic components and their software can cause malfunctions. Because of the way electronic

components are interconnected, such malfunctions can also impair systems that are not directly involved. This means that yo

risk both a substantial reduction in the operational safety of your vehicle and increased wear of vehicle components.

An authorized Volkswagen dealer or authorized Volkswagen Service Facility cannot assume any liability for damage resulting

from repairs and technical modiﬁcations that were performed incorrectly.

An authorized Volkswagen dealer or authorized Volkswagen Service Facility is not responsible for damage resulting from

repairs and technical modiﬁcations that were performed incorrectly. Such damages are also not covered by the Volkswagen

warranty.

Have all repairs and technical modiﬁcations performed by suitably qualiﬁed professionals. Volkswagen recommends

contacting your authorized Volkswagen dealer or authorized Volkswagen Service Facility for Volkswagen Genuine Parts^®.

Volkswagen repair information

Volkswagen service information and ofﬁcial Volkswagen repair information can be purchased.

Customers in Europe, Asia, Australia, Africa, Central and South America:

Contact suitably qualiﬁed professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer

or authorized Volkswagen Service Facility. Or register with the erWin (electronic repair and service information) web portal:

https://erwin.volkswagen.de

459

Customers in North America and Canada:

If you wish to order the printed service information, please contact:

Volkswagen Technical Literature Ordering Centerliterature.vw.com

You can also register for the erWin web portal:

https://erwin.vw.com

Diagnostic connection (on-board diagnosis)

In the vehicle interior, there is a diagnostic connection (OBD ) to read event memories. Event memories document faults that

have occurred and deviations from speciﬁed values from the control module ⇒

.

The diagnostic connection (OBD) is located in the footwell on the driver's side on the underside of the instrument panel or nex

to the hood release lever behind a cover.

Only have the event memory read out and reset by suitably qualiﬁed professionals. Additional information about the saved

data can be obtained from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

After a malfunction is ﬁxed, the information about it will be deleted from the event memory. Other memory content is

overwritten continuously.

Vehicles with special modiﬁcations and mountings

The attachment and mounting manufacturer should make sure that the applicable environmental laws and regulations are me

for the attachments and mountings, especially the EU directive 2000/53/EG about old vehicle and EU directive 2003/11/EG

about market introduction restrictions and the use of certain hazardous materials and compounds.

The installation instructions for any retroﬁtted equipment should be saved by the vehicle owner and provided to the removal

facility if the vehicle is scrapped. This ensures that even vehicles with retroﬁtted equipment will be disposed of in a way that

will not harm the environment.

Engine/motor protection

Engine/motor protection can reduce the risk of damage to the vehicle underbody and the oil pan, for example if driving over

curbs, entering driveways, or on unpaved roads.

Have the retroﬁtting work performed by suitable qualiﬁed professionals. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Engine/motor protection may not be available in all countries.

WARNING

Repairs and modiﬁcations to the vehicle that are performed incorrectly can impair the effectiveness of the driver

assistance systems and deploying airbags. This can cause malfunctions and accidents and serious injuries or death.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Volkswagen recommends

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Repairs and modiﬁcations to the vehicle that are performed incorrectly, for example due to the use of unsuitable parts,

may cause vehicle damage, accidents, and serious or fatal injuries.

Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.

Only use rim/tire combinations that are approved by Volkswagen for your vehicle model.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Volkswagen recommends

460

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories. Volkswagen

has veriﬁed their reliability, safety, and suitability.

WARNING

Incorrect use of the diagnostic connection may cause malfunctions, resulting in accidents and serious or fatal injuries.

Never read out the event memory yourself using the diagnostic connection.

Never load data yourself using the diagnostic connection in the vehicle.

Only have the event memory read out with the diagnostic connection by suitably qualiﬁed professionals.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Airbag system repairs and situations that can affect the system function

Volkswagen guidelines must be followed when performing repairs and technical modiﬁcations ⇒

.

Only have modiﬁcations and repairs on the front bumper, doors, front seats, headliner, or vehicle body performed by an

authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility. Airbag system components and sensors may be located on

these vehicle components.

Airbag system components can be damaged during all procedures on the airbag system and when removing and installing

system components while performing other repair procedures. This may prevent the airbags from deploying or cause them to

deploy incorrectly in the event of an accident.

The instructions must be followed so that the effectiveness of the airbags is not impaired and removed components do not

cause injuries and environmental pollution. An authorized Volkswagen dealer or authorized Volkswagen Service Facility will

be familiar with these provisions. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

A modiﬁcation to the vehicle suspension can impair the functionality of the airbag system during a collision. For example,

using a rim/tire combination that is not approved by Volkswagen, lowering the vehicle, or changing the suspension stiffness

including the springs, suspensions struts, shock absorbers, etc., can change the force that is measured by the airbag sensors

and transmitted to the electronic control module. For example, some changes to the suspension can increase the force

measured by the systems and trigger the airbag system in accidents where the airbags would normally not be deployed if the

modiﬁcations had not been made. Other modiﬁcations can reduce the force measured by the sensors and prevent the airbag

from deploying when it should have deployed.

WARNING

Using unsuitable replacement parts and accessories may cause damage and malfunctions in the vehicle and impair the

effectiveness of the airbag system. These problems may also occur if work, modiﬁcations and repairs are done incorrectly.

This could lead to damage to the vehicle and accidents resulting in serious or fatal injuries.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Authorized Volkswagen

dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic devices, repair

information, and qualiﬁed personnel. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Note that the airbag module cannot be repaired but must instead be replaced.

Never install airbag components removed from old vehicles or from recycling.

Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.

461

WARNING

Modiﬁcations to the vehicle suspension including using a rim/tire combination that is not permitted may change the system

function of the airbag. This can cause serious or fatal injuries in the event of an accident.

Never install suspension components that do not have the same properties as the original parts installed in the

vehicle.

Never use rim/tire combinations that are not approved by Volkswagen.

Mobile phone usage in the vehicle

Electromagnetic waves

When using a mobile phone or radio equipment without connecting to the exterior antenna, the electromagnetic waves will no

be deﬂected outward in an optimum way. Increased waves in the vehicle interior can occur, especially when reception is poor,

for example in rural areas. This could be a potential health risk ⇒

.

Depending on the equipment, it may be possible to use a suitable telephone interface to connect the mobile phone to the

exterior antenna. This will improve the connection quality and increase the range.

Using a phone

In many countries, using a phone in the vehicle is only permitted if there is a hands-free connection, for example using a

Bluetooth^®connection. Before using the phone, secure it in a suitable holder ⇒

or store it in a storage compartment, suc

as in the center console, to prevent it from sliding around.

Radio

If operating radio devices, follow the legal regulations and the user guide from the manufacturer. The aftermarket installation o

radio devices is subject to approval.

Contact qualiﬁed professionals for more information about installing radio equipment. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Mobile devices that are loose or not secured correctly can be thrown through the vehicle interior during sudden driving or

braking maneuvers or in the event of a collision and cause severe injuries.

Secure or store the mobile phone and accessories safely and outside of the deployment range of the airbags.

WARNING

Using a cell phone or radio equipment without a connection to an external aerial may create electromagnetic energy

inside the vehicle that exceeds permissible limits. This also applies if the exterior antenna is not installed correctly. This

may be dangerous to your health and that of the other vehicle occupants.

Maintain a minimum distance of approx. 20 cm (approx. 8 inches) between the device antennae and any active

medical implants, such as pacemakers.

Do not carry a mobile device that is turned on directly above or in the immediate vicinity of any active medical

implants, for example by keeping a phone in a shirt pocket.

Switch off the mobile device immediately if you suspect there is interference with an active medical implant or other

462

medical device.

463

Customer information

Warranty

Warranty Information

Your vehicle is covered by various warranties:

New Vehicle Limited Warranty.

Limited Warranty Against Corrosion Perforation.

Emissions Control System Warranties: Federal Emissions Control System Defect Warranty, Federal Emissions

Performance Warranty.

US battery electric vehicles: High-Voltage System Limited Warranty.

US models: Kansas Safety Belt Limited Warranty.

US models: California Emissions Control System Warranties: Short-term Emissions Defects Warranty, Long-term

Emissions Defect Warranty, California Emissions Performance Warranty.

You can ﬁnd detailed information on the website:

maintenance.vw.com

Reporting Safety Defects

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately

inform the National Highway Trafﬁc Safety Administration (NHTSA) in addition to notifying Volkswagen of America, Inc.

If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of

vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems

between you, your dealer, or Volkswagen of America, Inc.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at:

Tel.: 1-888-327-4236 (TTY: 1-800-424-9153)

go to:

http://www.nhtsa.gov

or write to:

Administrator, NHTSA, 1200 New Jersey Avenue, SE. Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from

http://www.safercar.gov

Declaration of conformity

With this document, the manufacturer declares that the components listed in the following are in compliance with the basic

requirements and other relevant regulations and laws at the time of production of the vehicle.

Components

12 V socket

Depending on the equipment and the country, additional sockets with a voltage of 100–230 V ⇒

Introduction.

Event Data Recorder (EDR)

This vehicle is equipped with an event data recorder (EDR ). The main purpose of an EDR is to record, in certain crash or nea

crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a

vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short

464

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