Cybersecurity comprises measures to reduce the risk of unauthorised access by malware or an internet attack on vehicle functions,
data and control units. Connectivity components in particular are subject to the risk of unauthorised access or internet attacks.
Connectivity components are control units for data transmission, interfaces, media and diagnostic connections via which information
and data can be exchanged between the vehicle and mobile devices or the internet.
Connectivity components are equipped with security mechanisms that minimise the risk of unauthorised access to vehicle systems.
The connectivity components include the following in particular:
—Diagnostic port.
—Control unit with embedded eSIM card.
—Mobile phone interface.
—App-Connect.
—Wi-Fi® hotspot.
—NFC radio technology.
—Bluetooth® interface.
—USB port.
—SD card slot.
The type and number of connectivity components present in your vehicle depend on the equipment and country.
Software and security mechanisms
The software and security mechanisms in the vehicle are subject to ongoing development. Like with computers or the operating
systems of mobile telephones, the software and security mechanisms in the vehicle may also be updated at irregular intervals.
Updates improve the security, stability and running speeds of the vehicle systems. An update is a preventive measure to optimise
functionality and protect against malware, for example.
The software of vehicle control units is updated with an update.
There are two options for updating your vehicle, depending on vehicle and country:
—Updates by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.
—Update via an over-the-air update.
WARNING
Malware can access data and information that are stored in control units, in the Infotainment system and on connected or paired
mobile telephones. In spite of integrated security mechanisms and regularly performed over-the-air updates, malware can still
damage or cause malfunctions of the control units and vehicle. Damage to and malfunctions of the control units and vehicle can also
occur if you connect mobile devices to the vehicle that are infected with malware. The damage may mean complete loss of the data,
and malfunctions can lead to serious accidents and fatal injuries.
● If the vehicle functions or reacts differently than normal, reduce speed in a controlled manner and contact a suitably qualified
workshop.
● After updates are made available, carry them out as quickly as possible or have them installed by a suitably qualified workshop.
● Protect mobile devices by means of a suitable anti-virus program and generally known precautionary measures. Regularly update
the appropriate anti-virus program with the updates from the respective provider.
Minimising risks
You too can reduce the risk of unauthorised access to vehicle systems and functions:
—Use only data media, Bluetooth devices and mobile telephones in the vehicle than do not contain manipulated data or malware.
—Have updates that are made available by Volkswagen carried out by a suitably qualified workshop as soon as possible after they are
made available. Volkswagen recommends using an authorised Volkswagen repairer. If it is possible for you to perform over-the-air
updates for your vehicle and in your country, carry out updates that are made available by Volkswagen immediately. If the driver
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