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Manage users for Your Volkswagen Tayron SUV First Generation (2018-2025)

After you have set up your Volkswagen ID and thus created your user account, you must add your vehicle to your user account by  
entering the 17-character vehicle identification number. You will be prompted to do so when creating your user account. As soon as  
your vehicle has been added to your user account, you can activate mobile online services. In order to activate some services, you  
must be logged into the vehicle with your user account.  
Adding vehicles  
You can add vehicles either via myVolkswagen or the app. Log in with your user account and follow the instructions in the  
corresponding area.  
If you add the vehicle to your user account, the user account is not automatically also created in the vehicle. To do this, you  
must log in as a new user in the Infotainment system of your vehicle .  
If you wish to verify yourself as the primary user for the vehicle, please refer to the chapter on the primary user (→ Manage  
users).  
Removing a vehicle via the app or myVolkswagen  
If you are logged in as a user in your vehicle and delete this vehicle via the app or myVolkswagen, the user will also be deleted  
from this vehicle. If you remove the vehicle with which you are logged in as the primary user in your vehicle, this is equivalent  
to resetting the user management to the factory settings. All users will be deleted in the vehicle and will lose the rights  
assigned to their respective role to use mobile online services. The vehicle must be in online mode in order to completely  
remove the link between the vehicle and the Volkswagen ID.  
1. Open the vehicle overview and tap Delete vehicle or Remove vehicle.  
Input of the security PIN (S-PIN) is requested in addition to the password as part of user authentication and acts as a second security  
level to protect security-relevant services from unauthorised access.  
The S-PIN is a multi-digit number sequence that can be freely selected during the registration process for mobile online services.  
When creating the S-PIN, avoid easy-to-guess number sequences and generally known birthday dates. You must treat the S-PIN as  
strictly confidential. For security reasons, you should change the S-PIN if the S-PIN is disclosed to a third party.  
Setting the S-PIN via myVolkswagen and via the app  
When adding your vehicle to the user account, you will be prompted to set the S-PIN.  
The S-PIN should consist of four non-identical digits that are not sequential in either ascending or descending order.  
Changing the S-PIN via myVolkswagen and via the app  
To change the S-PIN, you must enter and confirm both the previous and new S-PIN.  
In myVolkswagen, you can change the S-PIN under Mobile online services settings.  
Please note that it is only possible to change the S-PIN in myVolkswagen if your vehicle is listed under My vehicles & products, you  
are logged into the vehicle and your vehicle is in online mode.  
In the app, you can change the S-PIN in your user profile.  
If you enter the S-PIN incorrectly several times, the input field will be blocked for a certain period.  
Various information sources are available to get help on the functions or operation of individual services.  
Help via myVolkswagen or the app  
Depending on country, information on registration, individual services and frequently asked questions (FAQ) is available in the Help &  
Contact area under Help for apps and digital services.  
It is possible to create user accounts for different vehicle users in your vehicle. This allows personalised vehicle settings, e.g. for the  
air conditioning system, to be saved in a user account.  
User selection after switching on the ignition  
If user accounts have been created in the vehicle, a welcome menu opens when the ignition is switched on. The vehicle user can select  
a user account in this welcome menu. If the selected user account has been protected with an S-PIN, the S-PIN must be entered.  
If you activate the Save S-PIN option, you will no longer be asked to enter your S-PIN for user account selection. However, remember  
that third parties can then access your personal data.  
The settings stored in the user profile will be loaded in the vehicle as soon as a user has been selected.  
Automatic assignment of a user account to the vehicle key  
Once a user account has been created successfully in the vehicle, the vehicle settings are automatically assigned to the vehicle key  
active in the vehicle. When the vehicle is opened with a vehicle key to which a user account has been assigned, the user account  
assigned to the vehicle key is offered for selection in the welcome menu. If the user account is changed, the vehicle settings of the  
selected user account are assigned to the active vehicle key.  
Opening user management  
1. Tap Users in the app overview or in the top display bar.  
Description of user roles  
The following user roles are available in the vehicle:  
Primary user  
The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the  
vehicle, such as a lessee or company car driver. The primary user has unrestricted rights and can assign additional rights to other  
users of the vehicle by inviting them as secondary users. If a new primary user legitimises themselves for the vehicle, the previous  
primary user will automatically lose their primary user role.  
Secondary user  
The “Secondary user” user role is intended for users who also use the vehicle regularly. Secondary users derive their role from the  
primary user and must be invited for the vehicle by the primary user. The primary user can withdraw the permissions to use the  
online services from a secondary user at any time. The procedure for inviting secondary users is described in this owner’s manual  
(→ Manage users).  
Guest users  
The “Guest user” user role is intended for users who use a vehicle occasionally or only once. A guest user can log in themselves in  
every vehicle with service capability. Involvement of the primary user is not necessary. The guest user has only restricted access to  
certain services.  
Guest  
The “Guest” user account is a non person-specific account that exists locally in the vehicle and cannot be synchronised with the  
server. The “Guest” user account is intended for anonymous users. These are persons who have access to the vehicle but do not log  
in. This user account exists only once in vehicles with online personalisation and cannot be deleted. If the “Guest” user account is  
activated in the vehicle, e.g. by deleting a currently selected user account, all users who are logged in on the vehicle are temporarily  
logged out. The current vehicle settings are saved in the “Guest” user account and are kept until a person-specific user account is  
selected again.  
To create a new user in the vehicle, you must create a Volkswagen ID in the app on the mobile telephone or online via myVolkswagen.  
Users have not yet been created in the vehicle  
1. Switch on the ignition.  
2. Tap Login.  
The Connect to Volkswagen in just a few steps menu is opened.  
3. If a Volkswagen ID has already been created, tap Log in again.  
if no Volkswagen ID has been created yet, tap Register.  
When registering a new user, you will be prompted to create an S-PIN. For further information, please refer to (→ S-PIN).  
4. Follow the instructions on the Infotainment system.  
5. Log in using the displayed QR Code® or alternatively by means of Log in with e-mail.  
The user is displayed in the user management area as soon as login has been completed successfully.  
Users already exist in the vehicle  
1. Switch on the ignition.  
2. Tap Change users  
.
open the app overview and tap Users Other  
.
The Connect to Volkswagen in just a few steps menu is opened.  
3. If a Volkswagen ID has already been created, tap Log in again.  
if no Volkswagen ID has been created yet, tap Register.  
4. Follow the instructions on the Infotainment system.  
5. Log in using the displayed QR Code® or alternatively by means of Log in with e-mail.  
The user is displayed in the user management area as soon as login has been completed successfully.  
The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the  
vehicle (e.g. a lessee or company car driver). There is only one primary user per vehicle.  
For verification as primary user, you need the two vehicle keys of your vehicle and a valid contract for use of the online  
services. If you have not yet concluded a contract for use of the online services, you can conclude this contract during the  
process. You need the Volkswagen app for this.  
1. Open the Become primary user menu:  
If there is not yet a primary user assigned in the vehicle, you will be asked whether you want to become the primary user when  
the first user is created. If you want to become the primary user, tap Become primary user.  
If a primary user already exists, but another user is to be the primary user, tap Users Settings Become primary user.  
2. Press on the first vehicle key.  
3. Press on the second vehicle key.  
After the Infotainment system has processed the wireless signals, you are then the primary user of the vehicle.  
Inviting secondary users via myVolkswagen  
After successful registration and verification as the primary user, you can assign rights to other vehicle users.  
1. Open the Vehicle users Manage users area.  
2. Click Invite as secondary user next to the user you want to invite as a secondary user.  
The invited person receives a notification in the app that they have been invited as a secondary user. You can activate the services  
for this person as soon as they accept the invitation.  
3. You can withdraw invitations again if necessary in the Manage users area.  
Your user account is protected by your personal password and your S-PIN. The password and S-PIN can be changed using the app or  
online via myVolkswagen.  
As the default setting, your user profile is protected against unauthorised changes by an S-PIN. Your user profile is no longer protected  
if you have activated the Save S-PIN function in the welcome menu. If you want to protect your user profile with an S-PIN again, you  
can activate the S-PIN. Login is then possible only after entering the S-PIN. If you protect your user profile by means of an S-PIN, you  
must enter your S-PIN each time before starting a journey.  
1. Tap Users  
Protect user profile.  
2. Activate Protect with S-PIN.  
Every vehicle user can delete every user profile in the vehicle. In this case, only the user profile is deleted from the user management,  
but not the Volkswagen ID and data linked to the Volkswagen ID.  
Deleting the primary user  
The primary user can be deleted in three different ways:  
1. Reset the Infotainment system to the factory settings.  
All users and vehicle settings will be deleted.  
All users lose the rights for the mobile online services assigned to the respective role.  
2. Delete the user profile of the primary user.  
The primary user will be deleted. All other users continue to exist in the vehicle.  
The rights assigned to the respective role are still available to all users.  
3. Delete the user profile of the primary user and revoke their rights.  
The primary user will be deleted. All other users continue to exist in the vehicle.  
The rights assigned to the respective role are no longer available to all users.  
4. Verify as new primary user.  
The previous primary user and all other users will be deleted. The previous primary user loses their rights for the mobile online  
services.  
The rights assigned to the respective role are no longer available to all other users.  
Deleting the primary user by resetting the Infotainment system to the factory settings  
1. Set privacy settings to “Share my position” mode or “Online.  
2. Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).  
If a different privacy setting is chosen, the primary user may still be present on the server.  
Deleting the primary user  
In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user.  
1. Tap Users  
Become primary user.  
2. Check under Current primary user whether there is already a primary user assigned to your vehicle.  
3. To delete the current primary user, tap Delete primary user. You will be asked whether you want to delete the primary user profile  
from the vehicle or revoke the primary user’s rights.  
Delete Delete profile?  
As a result of this, only the previous user profile of the primary user is deleted from the vehicle. The rights to use mobile online  
services to their full extent and to manage the roles of other users are retained. All other users remain present in the vehicle  
and retain their assigned role and thus also the rights to use the mobile online services as secondary users.  
Revoke rights Revoke?  
The user profile of the primary user is deleted from the vehicle. You lose your rights to use mobile online services as the  
primary user. The secondary users thus also lose their rights to use mobile online services as secondary users, even if the users  
are still present in the vehicle.  
Becoming the primary user  
The previous primary user is deleted from the vehicle after verification of a new primary user.  
Deleting a user  
Every vehicle user can delete a user account. The logged-in user can either delete their own user account or that of another user.  
The data is only deleted from the vehicle when users are deleted. The associated Volkswagen ID with the stored vehicle  
settings continues to exist and can be loaded in the vehicle again by means of the login process. Consents given in the  
registration process or online services are not saved.  
1. Tap Users  
The logged-in user is deleted.  
tap Users  
Delete user profile.  
.
Users that can be deleted are marked with  
2. Tap next to the user you want to delete.  
The selected user is deleted.  
.
All vehicle settings are saved in the “Guest” user role.  
3. Tap to return to the user management area again.  
Deleting the active user  
The logged-in user can delete their own user account.  
The data is only deleted from the vehicle when the user account is deleted. The associated Volkswagen ID continues to exist  
and can be loaded in the vehicle again by means of the login process.  
1. Tap Users  
Delete active user Delete.  
The logged-in user is deleted and the “Guest” user account is activated.  
Where is my user account?  
If you have previously created a user account in the vehicle and it is no longer visible in the user management area, it is possible that it  
has been deleted. Log into the vehicle again (→ Manage users).  
I have forgotten my S-PIN  
If you have forgotten your S-PIN, you can have it reset again under myVolkswagen or in the app.