Front Assist is starting up
The indicator lamp lights up white.
—Front Assist is temporarily unavailable or limited. Front Assist is available after driving straight ahead for a short time, and the
indicator light goes out. When the vehicle is not in motion, the indicator lamp may light up continuously.
Front Assist not available or functions restricted
The indicator lamp lights up yellow. A message will also appear on the instrument cluster display.
—The camera window or radar sensors are dirty. Clean the radar sensors and windscreen (→ Vehicle care).
—The view of the radar sensors or camera is impaired due to the weather conditions, e.g. snow, or due to detergent deposits or
coatings. Clean the radar sensors and windscreen (→ Vehicle care).
—The view of the radar sensors is impaired by add-on parts, number plate holders with trim frames or stickers. Keep the area around
the radar sensors free (→ Accessories and replacement parts).
—The view of the camera is impaired by add-on parts or stickers. Keep the area around the camera window free (→ Accessories and
replacement parts).
—The camera or radar sensors have been displaced or damaged, e.g. due to damage to the front of the vehicle or the windscreen.
Check whether damage is visible (→ Accessories and replacement parts).
—The camera was deactivated automatically due to a high ambient temperature or prolonged exposure to direct sunlight. When the
camera is available again, Front Assist will also be available once more.
—Paint work or structural modifications were carried out on the front of the vehicle (→ Repairs and technical modifications).
—The genuine Volkswagen badge is not used. Volkswagen recommends using Volkswagen Genuine Parts® or Volkswagen Genuine
Accessories, which you can purchase from an authorised Volkswagen repairer.
—If the problem persists, switch off Front Assist and go to a suitably qualified workshop. Volkswagen recommends using an
authorised Volkswagen repairer.
Front Assist does not function as expected or is triggered unnecessarily several times
—The sensors are not working correctly. Check remedies for sensors that are not available or whose availability is restricted → Front
Assist not available or functions restricted.
—The system limits have been exceeded (→ Autonomous Emergency Braking (Front Assist)).
—Low sun or darkness.
—If the problem persists, switch off Front Assist and go to a suitably qualified workshop. Volkswagen recommends using an
authorised Volkswagen repairer.
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