repeatedly rejects the over-the-air update, it is then necessary to visit a suitably qualified workshop. Volkswagen recommends using
an authorised Volkswagen repairer.
—Have the vehicle serviced, repaired and maintained only by a suitably qualified workshop. Volkswagen recommends using an
authorised Volkswagen repairer.
Over-the-air updates allow you to always keep your vehicle up-to-date, for example in order to optimise the vehicle functions and for
protection against malware.
Over-the-air updates and app updates
Two types of updates are offered to you in your vehicle: over-the-air updates and app updates.
The over-the-air updates are comprehensive updates and update the vehicle’s entire control software. Over-the-air updates are
available to you only after you have concluded a contract with Volkswagen AG for use of the online services.
Further information on using mobile online services .
App updates update the apps available in the vehicle and are also available without a current contract with Volkswagen AG for use of
the online services.
Further information on app updates (→ In-Car Shop).
How can you recognise when an over-the-air update is available?
An available over-the-air update is displayed to you in the Infotainment system.
If several over-the-air updates are available for the vehicle at the same time, one over-the-air update must first be completed
successfully before the next over-the-air update can be performed.
In your own interest, over-the-air updates should be carried out as soon as possible. If the driver repeatedly rejects the over-
the-air update, it is then necessary to visit a suitably qualified workshop. Volkswagen recommends using an authorised
Volkswagen repairer.
WARNING
It is possible in very rare cases that a control unit will not function properly after an over-the-air update. Malfunctions of a control
unit and the vehicle can lead to serious accidents and fatal injuries.
● Reduce speed in a controlled manner if the vehicle functions or reacts differently than usual when driving.
● Please contact a qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.
WARNING
If the instrument cluster does not function after an over-the-air update, no instruments, warning lamps, symbols or text messages
can be displayed. Driving with an instrument cluster that is not working can cause serious accidents and fatal injuries.
● Do not use the vehicle. Contact Volkswagen Customer Care.
NOTICE
If special modifications have been performed on vehicles that are outside the scope of responsibility of Volkswagen AG (e.g. for
emergency services vehicles or taxis), there is a risk that the special functions (e.g. taximeter) will no longer function correctly after
an over-the-air update.
● Consult your authorised Volkswagen repairer before you carry out an over-the-air update.
A measure to increase performance or efficiency (e.g. engine tuning) that has not been performed by Volkswagen may be
deleted by an over-the-air update.
Depending on equipment, release notes may be displayed once before or after an over-the-air update. These notes describe
the changes to the vehicle status.
The over-the-air update does not update any apps or, if present depending on vehicle and model, any functions or apps
purchased via the In-Car Shop.
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