The identity of the primary user must be confirmed in order to use security-relevant services. You can provide proof of identity either
personally at an authorised Volkswagen repairer or through Volkswagen Ident directly in the Volkswagen app.
1. When a message about the identity check is displayed upon using a security-relevant service for the first time, observe the
information and tap Start.
2. Have your identity document ready.
3. Follow the instructions on the screen.
A message confirms that the identity check has been performed successfully.
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