Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Characteristics” and “Checklist” in the index.
Possible causes among
others
Description
Possible remedy
– Perform jump-start
– Charge vehicle battery
Vehicle battery dead.
Engine does not start.
The wrong remote control
vehicle key is used.
Use a valid remote control vehicle key
Refuel
Fuel level too low.
– Battery in remote control
vehicle key dead.
– Too far away from vehicle.
(out of range).
– Buttons have been pressed
too many times.
– Replace battery in the remote control
key
– Move closer to vehicle.
– Synchronize remote control vehicle
key
Vehicle cannot be locked
or unlocked using remote
control vehicle key.
– Lock or unlock vehicle manually
Cold engine, braking support
systems, electronic parking
brake.
Check the “Noises” entry in the
keyword index.
Unusual noises.
Check the “Assistance systems” entry
in the index.
Odd driving behavior.
Assistance systems activated.
Convenience settings are
stored.
Correct convenience settings
Driver seat and outside
mirrors move when
vehicle is unlocked.
Memory-seat settings are
stored.
– Reassign seat setting
– Clear memory-seat memory
Vehicle battery dead.
Fuse blown.
Charge vehicle battery
Front seats cannot be
adjusted with power
controls.
Check fuse and replace if necessary
Settings were adjusted in the
Volkswagen Information
System.
Features do not work as
described in this manual.
Check and reset to factory settings if
necessary
Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility. Adjust headlight range
– Change light bulbs
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
Headlights do not light up
the road as they should.
– Switch on low beams
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