WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application
software and Volkswagen Car-Net services while driving can distract the driver from traffic.
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Always drive attentively and responsibly.
Volkswagen Car-Net service
ꢀ Please first read and note the introductory information and heed the WARNINGS
Your vehicle has equipment to enable Volkswagen Car-Net, a suite of connected vehicle services that
makes driving and owning a Volkswagen vehicle more convenient. Volkswagen Car-Net allows you to
seamlessly connect your car and your life by offering the following services:
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Safe & Secure – Receive support and assistance in the moment of need.
Family Guardian – Keep track of family members driving your vehicle.
Remote Vehicle Access – Interact with your vehicle through your Volkswagen Car-Net iPhone® or
Android® app, computer or a Volkswagen Car-Net Customer Specialist (text and data rates apply).
ꢀ Diagnostics & Maintenance – Manage your vehicle health with diagnostic checks and service
scheduling.
You can access Volkswagen Car-Net services via your Volkswagen Car-Net iPhone® or Android® app
have a question or would like to subscribe, please either press the • button in your vehicle or contact
the Volkswagen Car-Net Response Center at 1-877-820-2290. For more information or to log on to
Note: Please review the Volkswagen Car-Net Terms of Service and Privacy Policy at
Subscription required
Automatic Crash Notification (ACN) may be engaged for up to 6 months, starting from the date of new
vehicle sale, without activating a trial or paid subscription.
The Manual Emergency Call service and all other Volkswagen Car-Net features require a trial or paid
subscription. To begin your trial or paid subscription, authentication and activation are required. For
button module in your vehicle or contact the Volkswagen Car-Net Response Center at 1-877-820-
2290.
The LED light in the 3-button module will be green during the trial period and whenever you have an
active subscription. The LED light will go off if the trial period is over and the customer has not
subscribed to the Volkswagen Car-Net services. The LED light will be red only during a VW Car-Net
hardware malfunction or fault ⇒ꢀ 3-button module.
Once a trial or paid Volkswagen Car-Net subscription has been activated, please advise all who
use the vehicle that different kinds of data can be sent and received automatically by the
vehicle, including speed, location and more.
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